Agile:  It's  Not  Just  for  Engineers  Anymore!  

Mark  Congiusta  Cisco  Senior  User  Experience  Manager  

Why  you  should  stop  checking  email  and  listen  

•  Charts!  Graphs!  No  bullet  points!  (Except  here)  •  Unravel  the  mysteries  of  Agile  UX  •  Team  forming  or  storming  or  norming…1  of  those  •  Less  documentaGon,  more  prototypes  •  We’re  really  not  all  that  different  you  and  I  •  Learn  to  be  more  like  Apple  •  It’s  “iteraGontasGc”!  •  There’s  a  Dilbert  cartoon  in  here  somewhere  

DESIGN LIFECYCLE FCS

Waterfall

Agile

Waterfall  vs.  Agile  

The  definiGve  Agile  process  

Your  Agile  mileage  may  vary  

Source:  hTp://www.flickr.com/photos/army_chaz/845173739/  

Source:  hTp://www.flickr.com/photos/24369303@N00/5537022218/  

Do  not  ignore   your  users…  

Source:  hTp://www.flickr.com/photos/aluedtke/8448667852/  

Designers  +  

Developers  

Engineers   UX  Designers  

Stakeholders   Users  

Technology   Usability  

Defined   Flexible  

Process   Ad  hoc  

Timelines   Guidelines  

Proof   Hunch  

Right  now   Up  front  

Engineers   UX  Designers  

Stakeholders   Users  

Technology   Usability  

Defined   Flexible  

Process   Ad  hoc  

Timelines   Guidelines  

Proof   Hunch  

Right  now   Up  front  

A  great  prod

uct  that  peop

le  love  

and  want  to

 use!  

CONCEPT WIREFRAMING REFINEMENT IMPLEMENTATION

PROTOTYPE IMPLEMENTATION

SCRUM 1

SCRUM 3

SCRUM 2

SCRUM 4

SCRUM 1

SCRUM 3

SCRUM 2

UE SCRUM

IteraGng  

is  not  bug  fixing  Source:  hTp://www.flickr.com/photos/leighjmarriner/8058904619/  

SPRINT 1 SPRINT 2 SPRINT 3 SPRINT 4

SPRINT 1 SPRINT 2 SPRINT 3 SPRINT 4

UX FEATURE IMPLEMENTATION ITERATIONS UX SPRINT

Ongoing Refinement Option

Feature  iteraGon  within  a  release  

Endgame Option

User  story  

User  story  

User  story  User  story  

User  story  

User  story  

Product  

Source:  hTp://www.flickr.com/photos/jeffweese/4083933955/  

The  Zen  Of  Agile  UX  

It’s  not  my  job…  x

“I  prefer  design  by  experts  –  by  people  who  know  what  they  are  doing.”  —  Don  Norman  

Source:  hTp://www.kickerstudio.com/blog/2008/12/the-­‐disciplines-­‐of-­‐user-­‐experience/  

“You  can  have  any  combinaGon  of  features  the  Air  Ministry  desires,  so  long  as  you  do  not  also  require  that  the  resulGng  airplane  fly.”  —  Willy  Messerschmidt  

Agile  UX  

1.  Can’t  we  all  get  along?  Yes  we  can!  

2.  Have  some  UX  in  your  scrum  

3.  Good  enough  is  good  enough  

4.  IteraGons  are  not  defects  

5.  UX  is  hard  

Source:  hTp://www.flickr.com/photos/a-­‐dc/5025107149/  

Rules  you  can  count  on  1  hand