ملتقى التميز المؤسسي 2015 - اليوم الأول - بناء مستشفى:...

Ahmed Abu Abah, MD,EMHAChief Executive Officer

King Abdullah bin Abdulaziz University Hospital

Princess Nourah bint Abdulrahman University

Building a HospitalA work in “Process”

29,650,000Healthcare spending: $32.3B

MoH Other Govt. Private

HealthcareMoH Other Govt. Private

384415

451

Expenditure (USD billion)HospitalsBeds (thousands)

53.5 58.1

97.6

18.512.232.3

2006 2010 2014

25%of other govt. beds are

provided by University Hospitals

25%of other govt. beds are provided by University Hospitals

# ofbeds

# of University Hospitals

4,915

15,115

4

23

2014 2019

19

Ministry of Higher Educationhas a clear vision for the University Hospitals

Key vision items:• Pioneer medical reference• Evidence based• Universal healthcare• Community partnership• Attractive environment19

29,650,000Healthcare spending: $32.3B

MoH Other Govt. Private

Population1970 – 370,0002014 – 6,000,000

Area 1,500 km2

≈ X2 NYC land area

Princess Nourah bint Abdulrahman University

• Established in 2008 as the first women’s university in Saudi Arabia.

• 20 Billion riyals was dedicated to build the biggest women’s university in the world.

Princess Nourah bint Abdulrahman University

• The project was completed in less than 25 months

Princess Nourah bint Abdulrahman University• Grand opening was on May 2011

the largest women university globally

Colleges 15Students 45,000Faculty 2,036Administration 3,771

11.5 kmdriverless monorail

King Abdullah bin Abduliziz University Hospital(KAAUH)

King Abdullah bin Abdulaziz University Hospital, The 1st of the 19 University Hospitals300 beds26 Emergency bedsLEED certified green building

Smart buildingsLatest Technologies

EMRReal-time locating systems (RTLS)Fingerprinting and paperless patient processMedical Equipment.

Operations

Role model for 18 universityhospitals to come in 5 years!

Strategy

People

1. WHY

1. WHYVISION

KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescent health and

child growth and development.

1. WHY

VISIONKAAUH will be a role model for national university hospitals and recognized as a

world class and regional reference in women’s health, adolescents health and

child growth and development.

VALUES

• Patient-driven culture• High Reliability

• Performance-driven• Learning and sharing

• Professional Ethics• Teamwork

1. WHY

VISIONKAAUH will be a role model for national university hospitals and recognized as a

world class and regional reference in women’s health, adolescents health and child

growth and development.

VALUES

• Patient-driven culture• High Reliability

• Performance-driven• Learning and sharing

• Professional Ethics• Teamwork

MIS

SIO

N

We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.

1. WHY

VISIONKAAUH will be a role model for national university hospitals and recognized as a

world class and regional reference in women’s health, adolescents health and child

growth and development.

VALUES

• Patient-driven culture• High Reliability

• Performance-driven• Learning and sharing

• Professional Ethics• Teamwork

MIS

SIO

N

We are dedicated to provide respectful

patient-driven care in a safe, healing

environment and contribute to learning

and sharing in healthcare practice,

education and research.

2. HOW

ValueProposition

Strategic Themes

Partners:Provide exceptional academic and professional opportunities

Students:Provide the best health learning experience Patients:

Provide the best Healthcare experience that is effective, safe & patient-driven

1. WHY

VISIONKAAUH will be a role model for national university hospitals and recognized as a

world class and regional reference in women’s health, adolescents health and child

growth and development.

VALUES

• Patient-driven culture• High Reliability

• Performance-driven• Learning and sharing

• Professional Ethics• Teamwork

MIS

SIO

N

We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.

2. HOW

ValueProposition

Strategic Themes

Partners:Provide exceptional academic and professional opportunities

Students:Provide the best health learning experience Patients:

Provide the best Healthcare experience that is effective, safe & patient-driven

Partnership Excellence

Clinical Education Excellence

Patient Care Excellence

1. WHY

VISIONKAAUH will be a role model for national university hospitals and recognized as a

world class and regional reference in women’s health, adolescents health and child

growth and development.

VALUES

• Patient-driven culture• High Reliability

• Performance-driven• Learning and sharing

• Professional Ethics• Teamwork

MIS

SIO

N

We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.

2. HOW

ValueProposition

Strategic Themes

Partners:Provide exceptional academic and professional opportunities

Students:Provide the best health learning experience Patients:

Provide the best Healthcare experience that is effective, safe & patient-driven

3. WHAT

DevelopWellnessAwareness

Care forPatients

DevelopHealthcareProfessionals

Share Expertise & Services

Create & Apply Knowledge

1. WHY

VISIONKAAUH will be a role model for national university hospitals and recognized as a

world class and regional reference in women’s health, adolescents health and child

growth and development.

• Patient-driven culture• High Reliability

• Performance-driven• Learning and sharing

• Professional Ethics• Teamwork

MIS

SIO

N

We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.

VALUES

2. HOW

ValueProposition

Patients:Provide the best Healthcare experience that is effective, safe & patient-driven

Students:Provide the best health learning experience

Partners:Provide exceptional academic and professional opportunities

Partnership Excellence

Clinical Education Excellence

Performance & Results

Share Expertise & Services

Create & Apply Knowledge

DevelopHealthcareProfessionals

Patient Care Excellence

Strategic Themes

DevelopWellnessAwareness

Care forPatients

3. WHAT

1. WHY

VISIONKAAUH will be a role model for national university hospitals and recognized as a

world class and regional reference in women’s health, adolescents health and child

growth and development.

• Patient-driven culture• High Reliability

• Performance-driven• Learning and sharing

• Professional Ethics• Teamwork

MIS

SIO

N

We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.

VALUES

2. HOW

ValueProposition

Patients:Provide the best Healthcare experience that is effective, safe & patient-driven

Students:Provide the best health learning experience

Partners:Provide exceptional academic and professional opportunities

Partnership Excellence

Clinical Education Excellence

Share Expertise & Services

Create & Apply Knowledge

DevelopHealthcareProfessionals

Patient Care Excellence

Strategic Themes

DevelopWellnessAwareness

Care forPatients

3. WHAT

Maintaining the

System

Performance & Results

MaintainingThe

System

Ownership

Strategic Themes Value Chains

• Theme advocate & champion

• Lead the discussion at Strategy Review Meetings

• Push towards meeting the targets

• Help remove obstacles

• Voice of the Process• Respond to

anomalies in process performance

• Assemble Process Improvement team

• Sponsor Process Improvement Projects

SMO

• On top of the BIG picture• Enabler for BPM and

Strategy Management• Maintain Strategy &

Process alignment• Support Theme & Value

Chain Owners

Governance

Strategic Themes Teams

Core Departments Teams

Support Department Teams

Board of Directors

Quality and Patient Safety Council

KAAUH Council and BOD

SMO

Strategic Themes Value Chains

• Theme advocate & champion

• Lead the discussion at Strategy Review Meetings

• Push towards meeting the targets

• Help remove obstacles

• Voice of the Process• Respond to anomalies in

process performance• Assemble Process

Improvement team• Sponsor Process

Improvement Projects

Ownership

•On top of the BIG picture•Enabler for BPM and Strategy Management

•Maintain Strategy & Process alignment

•Support Theme & Value Chain Owners

SMO

Governance

Strategic Themes Teams

Core Departments Teams

Support Department Teams

Hospital Board of Directors

Quality and Patient Safety Council Chaired By CEO

KAAUH Council and BOD

SMO

ReportsSupport (Decisions)

ReportsSupport (Decisions)

Reports

Support

Reports

Support

Repo

rts

1. WHY

VISIONKAAUH will be a role model for national university hospitals and recognized as a

world class and regional reference in women’s health, adolescents health and child

growth and development.

• Patient-driven culture• High Reliability

• Performance-driven• Learning and sharing

• Professional Ethics• Teamwork

MIS

SIO

N

We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.

Maintaining the

System

SMO Governance

Strategic Themes

• Theme advocate & champion• Lead the discussion at Strategy Review Meetings• Push towards meeting the targets• Help remove obstacles

Value Chains

• Voice of the Process• Respond to anomalies in process performance• Assemble Process Improvement team• Sponsor Process Improvement Projects

• On top of the BIG picture• Enabler for BPM and Strategy Management• Maintain Strategy & Process alignment• Support Theme & Value Chain Owners

VALUES

2. HOW

ValueProposition

Patients:Provide the best Healthcare experience that is effective, safe & patient-driven

Students:Provide the best health learning experience

Partners:Provide exceptional academic and professional opportunities

Partnership Excellence

Clinical Education Excellence

Performance & Results

Share Expertise & Services

Create & Apply Knowledge

DevelopHealthcareProfessionals

Patient Care Excellence

Strategic Themes

DevelopWellnessAwareness

Care forPatients

3. WHAT

Ownership

Related JCI standards:• IPSG1• ACC1• ACC2.3

IPSG (International Patient Safety Goals)ACCC (Access to Care & Continuity of Care)

Related JCI standards:• IPSG1• ACC1• ACC2.3

IPSG (International Patient Safety Goals)ACCC (Access to Care & Continuity of Care)

Related JCI standards:IPSG1ACC1ACC2.3

IPSG (International Patient Safety Goals)ACCC (Access to Care & Continuity of Care)

Tools

Tools

Thank you