08 interviewing and assessment qq 2003 compatibility mode
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M. Rifqi Rokhman, M.Sc., Apt.
INTERVIEWING
and
ASSESSMENT
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Kasus nyata
Seorang dokter merujukpasien ke apoteker.Pasien telah dicobamenggunakan beberapa
obat antidiabet sesuaiguideline namun tidakada perubahansignifikan pada guladarahnya.
Aturan pakai obattersebut yaitu sebelummakan.
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Kasus nyata
Seorang wanita 23 tahun,didiagnosa kankerpayudara dan perlu
operasi pembedahan. 1tahun tidak datang untukoperasi, ternyatamelakukan pengobatanalternatif.
Setelah 1 tahun, ternyatakankernya berkembangpesat dan diharuskankemoterapi.
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Kasus sering
Pasien yang mendapat
antihipertensi
Furosemid, biasanya
aturan pakainya setiappagi.
Bagaimana jika ia
seorang satpam jagamalam?
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Dari mana kita mendapat
informasi penting tersebut?
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Interviewing and Assessment
Interviewing: need to obtain certaininformation from patients as a part ofassessment process.
Assessment:
Assess what the patient need to know Assess what the patient already knows Indentify information gap Assess the patients ability to learn Determine the best way to instruct the
patient
Determine the best time to instruct thepatient After instruction, assess whether
learning occured
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How the purpose canbe achieved?
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Questioning
Request for
information
The amount and
quality of
information received
may well be affected
by the questioning
style.
6 types questions
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Closed questions
Short factual, often one-word answer.
Selection question: choose one or morealternatives bapak lebih nyaman
menggunakan obat tablet atau kapsul? Yes/No question: pernahkan bapak
mengalami nyeri seperti ini sebelumnya?
Identification question: berapa umur putri
bapak?
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Open questions :
give a patient opportunity to give fullanswer. Use how, what, feel, think
Bagaimana cara ibu menggunakan obat
kontrasepsi ini? Apa yang ibu ketahui tentang fungsi obat
ini?
Apa yang bapak rasakan setelah
menggunakan obat ini?
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Leading/biased questions
Have an expectation attached to them.
Patient is led in the direction of certainanswer.
Sometimes should be avoided.Bapak tidak akan mengendarai kendaraan
setelahmenggunakan obat ini. Betul kan bapak?
Bagaimana kabar bapakhari ini? Cukup baikbukan?
Ibuakan mengikuti aturan pemakaianobatsepertiapa yang saya sampaikan. Betul kan ibu?
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Probing questions
Add-on questions or follow-up questionsused to build upon an initial response. Theymay be open, closed or leading in nature. The problem is that they may become
interrogative in nature if used too frequently. Avoid why question, its better to use what or
how type question.
Timing the question is important : allow patient tofinish answering current question beforeproceeding the next one.
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Prompting questions
If a patient fails to answer the originalquestion or gives an inadequate answer.
Q : Bagaimana bapak mengatur jadwal
penggunaan obat ini? A : Saya minumdua kali sehari
Q : J am berapa saja bapak meminumobattersebut?
A : J am 6 pagi dan jam 6 sore
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Multiple questions :
Not recommended.
Apakahbapak mengetahui cara pemakaianobat tersebut? Bisakah bapak jelaskan
kepada saya bagaimana caranya?
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P : Selamatsiang mbak, bagaimanambak, ada yang bisa kami bantu?
M : Saya butuh obatuntuk nyeri perut
P : Nyeri di perut?
M : Ya, sudah lebih dari seminggu
P : Apa yang mbak rasakan? Bagaimanagejalanya?
M : Nyeri dan diare
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P : Bagaimana awal mula gejala itu mulaiterasa mbak?
M : Gejala itu terasa setelah saya pulangdari liburan ke kampung
P :Selama liburan mbak sering jajansembarangan mungkin?
M : Tidak!!
P : Apakah mbak sudah meminumsuatu
obatatau pergi ke dokter sebelumnya?
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M : Ya P : Ok, apa yang dokter katakan tentang
sakitnya mbak?
M : Oh, saya tidak ke dokter, kemarin di
rumah ada neoenterostop dan sayameminumobat itu
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Component of an effectiveinterview
Listening
Stop talking
Get rid of distractions
Use good eye contact
React to ideas, not to the person
Read nonverbal messages
Listen to how something is said
Provide feedback to clarify any messages
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Probing : the use of question to ellicitneeded information or to help clarify theirproblems.
Open ended questions
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Interviewing as a process
Proper planning : type of approach dependson the type of information desired andenvironmental available for it
Starting interview :
greeting the patient sincerely introducing youself state the purpose of interview the outline what will happen during interview the amount of time needed
the subject to be covered the final outcome
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Ending the interview
Need short summary
Ask the patient to repeat key information
Use nonverbal cues
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Terima KasihSemoga ILMU menjadiCAHAYAuntuk kita semua, amien amien ...
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