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Benoît Long Senior ADM, Transformation, Service Strategy and Design Shared Services Canada
November 7, 2012
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Budget 2011 Consolidate Standardize Re-engineer
Shared Services Canada:
Created on August 4, 2011
Mandated to deliver email, data centre and network/telecom services to 43 Government of
Canada institutions representing 95% of the federal IT infrastructure spending
Budgets, people, assets and contracts transferred to SSC in November 2011
Full accountability for the infrastructure on April 1, 2012
Shared Services Canada Act, Royal Assent, June 29, 2012
Raison d’être
Reduce costs
Improve Security
Maximize Efficiencies
Minimize Risks
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Highly complex, costly and
less secure than desired
63 email systems
19 large data centres
65 Medium-sized data
centres of varying quality,
security and energy
efficiency;
hundreds of smaller
“closets”;
50 wide area networks
connecting over 3000
buildings and data centres –
over 1,000 firewalls;
less than 100 buildings with
wireless WAN services;
over 110,000 people with 2
phones;
over 1000 PBX and key
systems;
largely in-sourced
2,100 mission-critical, mandate-
specific systems that span:
key benefits programs (e.g.
employment and pension benefits)
security (e.g. national defence and
national policing systems and
provincial police force databases,
CBSA border systems, and Public
Safety cyber security and
Emergency Response);
safety and health (e.g. food
monitoring, health science labs,
weather systems, seismic systems);
farmers and students (agriculture
innovation, student loan programs)
finance systems (e.g federal-
provincial tax and benefit systems,
money laundering)
connectivity that ensures safe
access to government, programs,
citizens and protects information
Mission-critical programs highly
dependent on infrastructure
Current state of IT
infrastructure: is complex, old and expensive
is a long-term unfunded liability
is vulnerable to availability and
performance issues
is a barrier to business system
renewal, modernization and
agility
has uneven quality of service
has some resiliency soft spots
is not service oriented
Procurement practices that
limit innovation.
Issues persist and are barriers
to government priorities
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Current state Business case and plan
2012-2013
Procurement
2013-2020
Build and Migration to new service
Data Centres (2012-2020)
Current State, Business Case, Detailed Inventory and Plans
Networks (2012-2020)
Migration to New Data Centres (Multiple Waves)
Inter-building (WAN) - integrated and aligned with data centre consolidation plan
Intra-building (LAN) - integrated and aligned with data centre consolidation plan
Nov 2011 Jan – May 2012 June 2013 Oct 2013 – April 2015
Forums / Events
• Chief Information Officer Council (CIOC)
• DPI, GTEC
• Executive Summit
• Heads of IT meetings
Industry – Launch and closure of procurement process;
engagement of industry based on sourcing strategies
Key Stakeholders • Ministers • Inter-departmental Advisory
Committees (IT Business Transformation)
• CIO Council • 43 Partner Departments • Unions • Industry En
gag
em
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t Inter-departmental Working Groups: • Security • Policy and Standards • Functional • Business Requirements • Transition • Operational & Service Mgmt • Information Mgmt
Telecommunication services transformation – data, voice, video and call centre services
Current State, Business Case, Detailed Inventory and Plans
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Ente
rpri
se S
ecu
rity
Business Continuity
GC Network Regional and International Carriers
(377,000 users; 3500+ locations)
Internet
Public Servants
GC Offices
Businesses
Governments
Canadians
Production X Production Y
Development Development Centre
• Separate Development Data Centres for best support of application development
• Leading practice to ensure strong segregation of production environment from non-production
Geographic Diversity
• Data Centres in pairs for high performance
• Data Centres in diverse locations for disaster tolerance
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Storage
Server HW
Network
Servers
Databases
Virtualization
Runtimes
Applications
Security &
Integration
Storage
Server HW
Network
Servers
Virtualization
Runtimes
Applications
Security &
Integration
Ma
na
ged
by
Sh
ared
Serv
ices
Storage
Server HW
Network
Servers
DBMS
Virtualization
Runtimes
Applications
Security &
Integration
Storage
Server HW
Network
Servers
Databases
Virtualization
Runtimes
Applications
Security &
Integration
IaaS
CIO
ma
na
ged
On-Premise PaaS SaaS C
IO m
an
ag
ed
Ma
na
ged
by
Sh
ared
Serv
ices
Ma
na
ged
by
Sh
ared
Serv
ices
CIO
ma
na
ged
DBMS
•IaaS: Infrastructure as a Service
•PaaS: Platform as a Service
•SaaS: Software as a Service (non
Dept/Agency program
Applications)
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Dept. Private Cloud
Directory
Free / Busy
Mobile Integration
Dept. Private Cloud GCnet
GCnet
Internet
GCTravel
Public-facing web sites
GCdrive Pay
Pension Collab
Intranet sites
Canada.gc.ca
Jobs
Mail & Messaging
GEDS
RDIMS MySchool
Private Cloud (GCnet) • Internal services for GC community • SSC-provided cloud services to the GC • Secured perimeter; access within
Remote Access
Public Cloud (GCnet) • Some public-facing GC presence • Limited Development / Test capacity
Hybrid Cloud (GCnet over Internet) • Secured extension of GCnet to vendor • Vendor-provided cloud services to
the GC
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