building custom analytics solutions based on piwik

Building custom analytics solutions based on Piwik, an open source

analytics platform.

By Maciej Zawadziński

20/08/14 contact@piwik.pro 1

BrightTalk, 20/08/2014

Table of contents •  Introduction •  What is Piwik?

•  Customising Piwik

•  Q&A

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INTRODUCTION Custom analytics solutions

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About me •  Maciej Zawadziński, •  Joined Piwik in 2008, •  Technical background

in analytics and adtech, •  Enterprise-level and

Cloud services, •  CEO of Piwik PRO, the

official Piwik company. 20/08/14 contact@piwik.pro 4

Why analytics is important? •  Collect the usage data, •  Understand users’ behavior,

•  Measure the performance (of apps, marketing channels etc.),

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Why analytics is important? Ultimate goal: make data-driven decisions. •  Improve navigation and usability, •  Increase engagement, •  Increase conversions/sales, •  Improve marketing budget allocation, •  …

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WHAT IS PIWIK? Custom analytics solutions

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Piwik in a nutshell •  The leading open source analytics

platform, •  Used on 1.1M+ public websites,

•  Translated into 53 languages,

•  Free/Libre software,

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How Piwik is different? •  Control over the data •  Raw data access, no sampling, •  Privacy compliance, •  User- and Session-level reporting, •  OSS (Open Source Software) transparency, •  Vendor-independent, •  Extensible & customisable.

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What can I use Piwik for? •  Website analytics, •  Ecommerce analytics, •  Intranet analytics, •  Mobile app analytics, •  Web server log analytics,

… and many more!

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Who use Piwik? •  1.3% of all public websites, – 16% of the .de domains, – 11% of the .gov domains,

•  Enterprise-level clients including: –  International corporations, – Governments, – Banks.

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Why Piwik? •  Tighter privacy laws, •  Keeping sensitive data in-house, •  Customise to specific needs: – Customise behavior of the platform, – Add new or override existing functionality, –  Integrate with your apps, CRM, date

warehouse or other systems. 20/08/14 contact@piwik.pro 12

CUSTOMISING PIWIK Custom analytics solutions

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Piwik is a platform •  More than 200 configurable variables, •  Custom data tracking,

•  Plugins & themes,

•  APIs,

•  Integrations.

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Configurable variables •  Piwik superadmin

settings,

•  Basic platform settings.

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Configurable variables •  Advanced

configuration settings –  config/config.ini.php

•  All settings with default values can be found in –  config/global.ini.php

•  DO NOT edit global.ini.php directly.

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Configurable variables Examples: •  Branding settings, •  Data refresh time, •  Cookie settings, •  Proxy headers for IP address lookup, •  Session length, •  Report/API settings.

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Custom data tracking •  Page (Action) level custom variables, •  Visit (Session) level custom variables,

•  Events,

•  JSON data.

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Page-level custom variables JS: _paq.push(['setCustomVariable',!

!1, // index!!"Type", //name!

"Article", // value! "page" // scope!]);!

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Page-level custom variables Example use cases: •  Type of the page or content (e.g. Article), •  Section of the website (e.g. Clothing), •  Actions on the page (e.g. clicked ‘Like’), •  Alternative name of the page, •  Unique ID of the page,

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Visit-level custom variables JS: _paq.push(['setCustomVariable',!

!1, // index!!"UserType", //name!

"Anonymous", // value! ”visit" // scope!]);!

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Visit-level custom variables Example use cases: •  User ID – username, email, unique id, •  User attributes – age, gender, group, membership

type etc., •  Visit/Visitor classification (e.g. First-time,

Customer, Frequent Buyer), •  Site variant/Domain entry page, •  App/Device attributes (e.g. App version, locale,

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Events JS: _paq.push(['trackEvent',!

!"Videos", // category!!"Pause", // action!

"The Shining", // name! 210 // value!]);!

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Events Example use cases: •  Content engagement and interaction, – Audio, video, maps, articles, galleries, games etc.

•  Site errors (e.g. JS errors),

•  Custom actions (calls, device swipes etc.),

•  Ads clicks/displays.

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JSON data JS: _paq.push(['setCustomData',{ "items" : [ ! "1",! "2",! "3"! ] !}!

]);!

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•  JSON custom data is not saved by Piwik,

•  Data can be used and stored by Custom plugins.

Plugins & themes •  Marketplace, •  Custom plugins,

•  Custom themes.

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Marketplace •  plugins.piwik.org, •  24 plugins available, •  One-click installation

from Piwik UI, •  Anyone can publish a

plugin.

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Custom plugins •  Developer portal (developer.piwik.org): – Guides, – Documentation, – API references, – Changelog.

•  Development tools ./console development:enable --full!

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Custom plugins Example use cases: •  Changing tracker’s behavior, •  Additional data tracking, •  Custom reports, •  Adding new visualizations, •  Auth/Login, •  APIs, •  Scheduled Tasks.

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Custom themes •  Create a theme plugin developer.piwik.org/guides/theming

•  You can: – Override CSS, – Override Twig templates,

– Add JavaScript files.

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Custom themes Example use cases: •  White labeling Piwik,

•  Embedding Piwik into existing apps.

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APIs •  Analytics API – Reporting API – CRUD API – Metadata API

•  Tracking API – Record data in Piwik, –  JavaScript, REST API & libraries.

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Analytics API •  Used to request all Piwik reports and to

manage websites, users, permissions, email reports, etc.

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Analytics API Example: index.php?module=API&!method=VisitsSummary.get&!idSite=7&!period=day&!date=2013-05-19&!format=xml&!token_auth=anonymous!

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Analytics API Important parameters: •  Data formats –  xml/json/tsv/csv/html/php

•  Period/date –  specify the timespan for report,

•  Site id •  Token auth 20/08/14 contact@piwik.pro 35

Tracking API •  JavaScript API, •  REST API, – Java/PHP/Python/Objective-C classes

available,

– Bulk tracking

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Tracking API Example use cases: •  Tag tracking,

•  App tracking,

•  Server-to-server tracking (e.g. reliable conversion tracking).

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Thank you!

Q&A? maciej@piwik.pro

Twitter: @zawadzinski

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