casualty response

Casualty response- a joint effort - Andreas Brachel

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Casualties come unannounced

Be prepared!2

Initial issues

We’ll need a plan!

• People o Crew all safe/taken ashore? Does anyone need medical treatment?o Required to stay behind for investigation purposes?

• Environmento Oil spill response. Who does what?o Removal of oils? Dangerous products? o Floating debris

• Propertyo Salvage? Is the unit a CTL?o Damage to third party property?

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Gard’s Crisis ManagementBased on the “Proactive Method”

• Designated Crisis Teamo Led from Gard HQo Includes staff from Gard offices worldwide

• Slogan: “Prudent Overreaction” o Quick and sufficient mobilizationo Defined prioritieso Focus on Worst Case Scenario

• Working with the membero Agree on strategy

• Initial focus: Obtain information!

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The Gard Claims OrganizationWe need people!

• 200+ claims handlers in 12 offices around the world• Duty Watch in all offices• Designated First Responders in all offices

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Gard’s Crisis ManagementMobilisation

• Crisis Managero Appointed by the SVP, Head of Claims

• Crisis Management Teamo Specialists o Local Crisis Teamo Field Operations Teamo Liasson to member

• Media Teamo In-house or external consultanto Monitoring media coverageo Giving advise on member’s own statements

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Back to the Modern Express…

Know your plan to be able to deviate from it!7

Taking action

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Taking action

• People o Take care of crewo Conduct interviews

• Environmento Organise / Monitor oil spill responseo Removal of bunkers and dangerous cargo. o Protect objects / areas

• Propertyo Initiate salvageo Preservation of ship and cargo

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When the crisis is over…..the claims handling starts.

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