future of retailing

The future of retail industries.Humanism or machine-oriented

آینده صنعت خرده فروشی به کدام سمت خواهد رفت؟انسان گرایی یا ماشین محوری

صدرا شریعتمداری

انسانها جوامع را ساخته اندنه جوامع انسانها را گرچه این مسیر تغییر یافته اما این مسیر به اصالت وجودی خود در حال بازگشت است

Overall retail trends 2013- 2014

top 30 developing countries ranked in terms of retail investment

On the radar change

Brazil Chile Uruguay China

UAE Armenia Turkey Kazakhstan

Kuwait Georgia

In the past five years, US-based Wal-Mart, France-based Carrefour, UK-based Tesco, and Germany-based Metro Group saw their revenues in developing countries grow 2.5 times faster than revenues in their homemarkets.

industry’s focus shifting from mature markets

inability to grow and maintain profit margins Rising competitive pressures

Transformation of alternative sales channels including “Bricks (stores), Clicks (web), Rings (callcenters), and Knocks (services to the home)”

Blurring of roles between suppliers and retailers

the strategic focus of the entire retail sector is moving towards the emerging economiesof Asia and Central and Eastern Europe, and China and India in particular.

Results

In emerging markets, e-commerce is a trend that has really caught up and BRIC (Brazil, Russia,India and China) shows the strongest growth in e-commerce.

Seismic ShiftBy 2020, 43% of the retailersbelieve that the mobile will become the most important channel overtaking stores, PCs, call centers, anddirect sales

Contactless payments

Retailers believe unknown technology will be a main driver in changing customer expectation in future

In a study done by Economist In Intelligence Unit, the second most popular choice for the main driverof changing customer expectations by 2020 is an “unknown technology”.

Why people need to meet unknown technologies?

Because we are living in virtual time !

Shopping With Google Glass

Success in tomorrow’s world will depend on how we well you adapt And take advantage of change.

Key challenge in future retail will be

Consumer’s needs

Dreams

Retail experiences

Scientific Social

Emotional Spiritual

Well being economics The good life

Happy people are engaged , focused and up to 50% more productive

Future 4 P

People Planet

Purpose Profit

Rational Emotional

Future retail without Sellers

ThanksSadra ShariatmadariIllusionmarketing.com