job responsibilities and requirements of some key positions in hotels

Members:Nguyễn Lê Quỳnh Nhơn

Nguyễn Thị Hồng Ngọc

Trần Phương Nhi

Cao Thu Hương

What does a hotel manager do?

Recruiting, training and

supervising staffs

Managing budgets

Maintaining statistical and financial records

Planning maintenance work, events

and room bookings

Ensuring compliance with health and safety legislation

and licensing laws

EDUCATION REQUIREMENTS

Experience needed

Customer-Service

Interpersonal Skills

Leadership

Management

Organization

SKILLS

Interpersonal skills

Personalities

Creative

Prudent

Visionary

Professional

RESPOSIBILITIES

Managing and directing other personnelHiring and training staffSetting room rates and approving expendituresBe available 24 hours per day

HOUSE KEEPING ADMINISTRATION SECURITY

RESIDENT MANAGER

MANAGING DIRECTING&

HIRING STAFF

TRAINING STAFF

SETTING ROOM RATES & APPROVING EXPENDITURES

Be available 24 hours per day in order to respond to emergency

QUALIFICATIONSRequire at least a bachelor’s or

master’s degree in hospitality, hotel

management or a related field.

Experience working in a hotel.

Degree programs experience and

training in hotel administration.

Must be able to problem-solve under

stressful situation and communicate

effectively with staff and customers.

Communicate effectively with staffs

Communicate effectively with customers

SALARY

• Medium salary for lodgingmanagers was 45,800 dollars peryear.

• Vary widely depending on thelocation and size of the hotel inwhich they work, may beaugmented by bonuses orbenefits

Key responsibilities Managing and training the concierge, night

auditor and team of receptionists

Ensuring the front desk provides a

professional and friendly service for

customers

Dealing with customers, including handling

complaints when they come to the desk

Troubleshooting emergencies

Scheduling your staff rota

Liaising with other departments

Front office manager

concierge night auditor receptionists

Managing & Training

Providing a professional and friendly service

Dealing with customers

Troubleshooting emergencies

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Scheduling your staff rota

Liaising with other departments

HOUSEKEEPING DEPARTMENT

ENGINEERING DEPARTMENT

FRONT OFFICE DEPARTMENT

ACCOUNTING DEPARTMENT

HUMAN RESOURSES DEPARTMENT

SECURITY DEPARTMENT

FOOD & BEVERAGE DEPARTMENT

JOB REQUIREMENTS

QUALIFICATIONS

Education

level: MBA

level, especially

in hotel and

tourism

management

major

3 years

experience

of reception

Fluency in a

second

language is an

advantage

JOB REQUIREMENTS

The ability to be available to work nights, weekends or

public holidays

Adaptability Self-control Use of Windows office Discretion The ability to train and motivate a team Good memory

S

K

I

I

L

S

What Are Skills A That Manager Should Have?

Planning

Organizing

Directing

Monitor

Build a team