microsoft techday lync2013

Techday 13.09.2012Lync 2013 Preview

Philipp Beck

Microsoft Certified Master in OCS und Lync

CEO von Luware AG

Agenda Teil 1

Themen (ca 60 min)• Communicate and Connect• Video and Voice• Collaboration and Meetings• Availability Across Multiple Devices• Virtual Desktop Infrastructure (VDI) Plug-in• Microsoft Lync At a Glance

QA (ca 10 min)

Agenda Teil 2

Themen (ca 60 min)• Topology Changes• New Disaster Recovery and High Availability Features• New Features for External User Access• New Archiving Features• New Persistent Chat Server Features• New Scheduling Changes• Enterprise Voice Changes• Migration Scenarios

QA (ca 10 min)

COMMUNICATE AND CONNECTLync 2013 Preview

One Experience Across Computers, the Web, Your Devices, and Your Phone

PCMac Browser Mobile Desk Phones

Connect Anywhere in Office

• Easily share Office documents in a Lync meeting

• OneNote enables new ways to collaborate before, during, and after meetings

• Tech notes: PowerPoint (PPT)

sharing relies on the new Office Web Application Server integration

OneNote permissions are not managed by Lync

Lync Main Window

• A new Chat Rooms icon replaces the Activity Feeds icon on the main Lync page. With the Chat Rooms icon, you can quickly access your chat rooms and filters

• A new Full Screen icon lets you expand your Lync window to fill the screen

• A new Add a contact button helps you quickly build your Contacts list

Contact Card

The Conversation Window

New Tabbed Conversations Feature

VIDEO AND VOICELync 2013 Preview

Lifelike Video Experience

1.Innovate in video collaboration

2.Integrate more closely with Office experiences

3.Modernize Lync user experience

4.Extend the reach of Lync to the web, thin clients, phones, slates, individuals, and education

Enhancements in Multi-View Video

• I can quickly initiate immersive communication with multiple people

• I know who is talking

• I see how others see me

• Tech notes: High-resolution photos come from

Exchange

Target is ~0.5MP (648x648); smaller photos will be scaled

“Immersive and meaningful video makes me feel like I’m there.”

COLLABORATION AND MEETINGS

Lync 2013 Preview

Office Web App Server

• Using the new Web Application Companion-based Office Presentation Service, present your PowerPoint presentation in a Lync meeting Advance through slides and animations or bring up thumbnails for quick navigation

Annotate and telepoint on the presentation

View speaker notes as you present

Adjust meeting options to control whether meeting participants can navigate through slides on their own or annotate presentations

• Synchronously play embedded multimedia files in PowerPoint decks (New in Lync!) Support for Windows Media Video (WMV), H.264, and non-native content (e.g., You

Tube Video) up to 20 megabytes (MBs)

Meeting participants are automatically muted during video playback

Presenter can play, stop, and seek to a specific location

Multimedia will not be recorded at full fidelity

• Integrates seamlessly with Lync 2010 clients15

Lync Web App

Operating system

32-bit Version of Internet Explorer 10

32-bit Version of Firefox 10.X

64-bit Version of Safari 5.X

32-bit Version of Chrome 17.x

Windows 7 with SP1

Yes Yes Yes Yes Yes Yes Yes No Yes

Windows Vista with Service Pack 2 (SP2)

Yes No Yes No Yes No Yes No Yes

Windows XP with Service Pack 3 (SP3)

N/A N/A N/A N/A Yes No Yes No Yes

Windows Server 2008 R2 with SP11

Yes Yes Yes Yes Yes Yes Yes No Yes

Windows Server 2008 with SP22

Yes No Yes No Yes No Yes No Yes

Mac OS-x (Intel-based) 1

N/A N/A N/A N/A N/A N/A Yes Yes Yes

Audio Conferencing, Room Systems

Lync audio conference enhancements:

• Mute the audience and allow or block video sharing

• Use meeting room audio controls to mute, unmute, and change device

• Upload presentations with video clips and display using easy video controls

• As a presenter, allow or block sending videos

• Merge conversations while in a meeting

• Save meeting recordings automatically

• Share meeting notes with anyone or to a shared location

Lync Video and Meeting Solutions

Meeting room

devices

AVAILABILITY ACROSS MULTIPLE DEVICES

Lync 2013 Preview

Mobile Devices

Lync Devices

• Choice of phones, headsets, webcams, PCs, and conference room devices

• Interoperable and designed for Lync options

• Telephony and UC specific solutions

@ home in the office on the go

Web Conferencing Tools

Web Conferencing enables users to:

• Share and collaborate on documents during conferences and meetings

• Collaborate using white board, meeting notes, shared notebooks, and OneNote

• Share all or part of the desktop with others in real time

• Experience virtual meetings as though all participants are in a single conference room

• Enjoy real-time audio and video communications among attendees

• Add IM, video, program sharing, desktop sharing, or web conferencing to any conversation

VDILync 2013 Preview

VDI Plug-in Features

Remote Desktop Servers

Remote Desktop Client

Audio & Video

Presence,

Data Collaboration,

App Integration

Legend:

Signaling

MediaLync Server 2013

Video Architecture

MICROSOFT LYNC AT A GLANCE

Lync 2013 Preview

Brick Model

8 FE + tightly coupled back end

Capacity: 8 servers/pool

80,000 concurrent users/pool

400,00 provisioned users/pool

Capacity: 20 servers/pool

200,000 concurrent users/pool

~1,000,000 provisioned users/pool

20 FE + loosely coupled Blob store

SQL Server database (DB) bottleneck –

business logic

Blob StorageDB used for

storing “Blobs” – persisted store

DB used for presence updates and subscriptions

Dynamic data: Presence updates handles on FEs

1…20 FE

1...8 FE

Lync 2010 Pool Lync Brick Pool

Monitoring Improvements

• Geo-availability monitoring Monitor end-user scenarios from different geographical regions

Uses multiple System Center Operations Manager (SCOM) agents, inside or outside the data center, to run synthetic transactions at regular intervals.

• End-to-end scenario availability and other reports Using SCOM data warehouse and reporting engine

• Rich error reporting for synthetic transaction failures

Robust Server/Client Environment

Communicating and connecting in Lync

Collaborating using voice and video in Lync

Lync is available virtually anytime, anywhere on almost any device

Find, connect, and communicate with Microsoft Office users

Connect and communicate with external users

Manage Lync IM & presence and persistent chat features

Lifelike video experience with multi-view video and higher resolutions

Web conferencing Voice conferencing Office integration

Lync is available on a variety of mobile devices

Lync is available on the web

Lync is available on room systems

Lync as a Hosted Service

Virtual Desktop Infrastructure

The storage and execution of a desktop workload (operating

system, applications, and data) is centralized on a virtual machine

in the data center

Presentation of the UI is managed via a remote desktop

protocol (such as Remote Desktop Protocol (RDP) or Independent Computing

Architecture (ICA)) to client devices

Remote Desktop Servers

Remote Desktop Client

DEMONSTRATION: LYNC CLIENT AND HOW IT LOOKS

Lync 2013 Preview

PART 1 QUESTION -> ANSWERS

Lync 2013 Preview

BREAKLync 2013 Preview

Agenda Teil 2

Themen (ca 60 min)• Topology Changes• New Disaster Recovery and High Availability Features• New Features for External User Access• New Archiving Features• New Persistent Chat Server Features• New Scheduling Changes• Enterprise Voice Changes• Migration Scenarios

QA (ca 10 min)

TOPOLOGY CHANGESLync 2013 Preview

IPv6 Support

• IPv4 depletion has caused enterprises to start planning for transition to IPv6 seriously

• Exponential growth of mobile devices has forced carriers to start issuing IPv6 addresses

• Goals for this release : Lync scenarios work well in a dual-stack IPv6/IPv4

environment IPv6–capable: If IPv4 is disabled from the network, Lync

should continue to work for all the basic functionalities

• Recommend converting entire deployment to Lync Server 2013 before enabling IPv6, for simplifying interoperability

Lync Hybrid Deployment

Step Comments

Create an tenant account for Lync Online

You will be provided with a tenant organization and the administer credentials to access it.You can connect to the Edog Microsoft Online portal at https://portal.ccsctp.com

Add your domain and verify ownership

Your domain is also referred to as your vanity domain. You must add your domain to Microsoft Office 365 (on Edog), and then follow the steps to validate the domain with Office 365. This is to confirm that you are the owner of the domain.

Verify environment readiness

You can use the Office 365 Deployment Readiness Tool to identify any issues in your Active Directory that may cause issues with synchronizing with Office 365.For details, see section 3.3.1 Office 365 Deployment Readiness Tool of the Office 365 for Enterprises Deployment Guide for at http://community.office365.com/modg/topics/Office365DeploymentReadinessTool.aspx.

Setup DNS records Add or modify the DNS records necessary for a Lync Server 2013 hybrid environment.

Steps to prepare and deploy Lync Server 2013 Hybrid Environment

Office Web Apps Server

Perimeternetwork

Director Role Changes

• Director role de-emphasized Reference topology does not include a Director, even for

multiple sites/pools Director role is only recommended if you have two zone

security requirements

Enterprise Voice Topology Changes

OCS 2007 - 1:1

Lync 2010 - 1:N

Lync 2013 - M:N

• Supporting multiple trunks between the Monitoring Server (MS) and a gateway (GW)/session border controller (SBC) allows for: Better resiliency – both service and on-premise scenarios

Better interworking with IP PBXs for bypass

Using Transport Layer Security (TLS) + Secure Real-Time Transport Protocol (SRTP) for multiple Session Initiation Protocol (SIP) trunks to the same SBC FQDN 41

DEMONSTRATION: TOPOLOGY BUILDER AND ITS CHANGES

Lync 2013 Preview

NEW DISASTER RECOVERY AND HIGH AVAILABILITY FEATURES

Lync 2013 Preview

Geographic Pool Disbursement

P1 P2 P3 P4 P5

Shared Servers

P6 P7 P8 P9 P10

Shared Servers

Site 1 Site 2

Data Center Boundary

One Forest Spanning Two Data Centers

• Two identical sites in two geographically disbursement data centers

• Pools between two sites are paired as backup of one another in active-active mode

• Each pool carries 50% of the load of the two pools

• Backup service replicates data between two paired pools in real time

• Users are re-routed to the backup pool when their home pool fails

Front End Pooling Pairing

Scenario OCS 2007 R2 Lync Server 2010 Lync Server 2013

HA: server failure

Server clustering via HLB

Server clustering via HLB and DNS LB

Same as Lync Server 2010

HA: pool back-end failure

SQL Backup & Restore

SQL clustering & SAN-based shared storage

Use synchronous SQL mirroring between two back ends w/o the need for shared storage

Support auto FO/FB (w/ witness) and manual FO/FB

Integrate with Planning tool, Topology Builder, and Lync Server Control Panel.

DR: pool failure

Voice resiliency for datacenter pools and BOA

Metro-site stretched pool for presence and conferencing resiliency.

Maintain voice resiliency in Lync 2010 Enhance PSTN voice w/ trunk auto FO/FB Support presence and conferencing

resiliency via Pool pairing Active-active mode in two

geographically dispersed datacenters

Backup Service for real-time persistent data replication between two paired pools

Manual FO/FB cmdlets Integrate with Planning tool, Topology

Builder, and Lync Server Control Panel. Do not cover RGS/CPS/E911/CAC

DR: Site failure

Metro-site stretched pool

Same as above for Lync pools No support for Lync 2010 pools

Back End High Availability Support Matrix

Feature HA DR

Peer-to-peer (all modalities) YES YES

Presence YES YES

Conferencing (all modalities) YES YES

UCWA YES YES

Archiving YES YES

Call Detail Record (CDR) /Quality of Experience (QoE)

YES NO

federation YES YES

Public IM Connectivity (PIC) routing

YES YES

Unified Contact Store (UCS) YES YES

Topology Builder YES YES

Lync Server Control Panel YES YES

Feature HA DR

Planning Tool YES YES

Public Switched Telephone Network (PSTN) Voice

YES YES

Conferencing Auto Application (CAA) / Personal Virtual Assistant (PVA) / GVA

YES YES

Response Group Service (RGS) / Call Park Server (CPS) / Client Access server (CAS) /Enhanced 911 (E911)

YES NO

Call Admission Control (CAC) YES NO

Extensible Messaging and Presence Protocol (XMPP)

YES YES

NEW FEATURES FOR EXTERNAL USER ACCESS

Lync 2013 Preview

Extensible Messaging and Presence Protocol Changes

New for External Users:

• Extensible Messaging and Presence Protocol (XMPP) Changes XMPP Proxy and Gateway XMPP Federation is optional Add contacts from XMPP-based partners for IM and Presence

• Mobility Support for Mobile Clients Using Applie iOS, Android, Windows Phone, or Nokia mobile

devices Send and receive IM, view contacts, viewing Presence Use Voice features: click to join, call via work, single number

reach, voice mail, missed call notification.

Mobility Support for Mobile Clients

Contacts• Photo contact list, contact card, enterprise

search, distribution groups Presence

• My status, contact presence Instant Messaging (IM)

• Point to Point (P2P) IM, group conversations Audio Conferencing

• Meetings environment, click to join audio conference

Voice • Single number reach, call forwarding setting,

voice mail Support for on-premises and Microsoft Office 365

NEW ARCHIVING FEATURESLync 2013 Preview

Collocation of Archiving Role

Lync 15 Server

Lync ServerFront End

Exchange 15 Server

(Optional) Archiving Db for archiving users without Exchange 15

mailboxesLync ServerFront End

Conference

Archives Exchange Store

Session Transcripts

Get Mailbox Hold Policy

Mailbox Hold Policy –> Archiving Policy

Mailbox Server

What is Archived In-meeting instant messages (IMs) Meeting join/leave activities with

roles PowerPoint file sharing activities Handouts Whiteboard (new) Poll (new)

High Availability (new) No more archiving server role Fails over with Front End server In flight session archives

replicated to multiple Front End servers

SQL mirroring support

Exchange Integration (new) Single archiving policy (mailbox

hold) Archives stored in Exchange user

mailboxes Discovery and Preservation across

Exchange, Lync, and SharePoint Disaster recovery On-Premises and cloud Requires Exchange Server 2013

Exchange Integration

Exchange Integration (new)

• Single archiving policy (mailbox hold)

• Archives stored in Exchange user mailboxes

• Discovery and Preservation across Exchange, Lync, and SharePoint

• Disaster recovery

• On-Premises and cloud

• Requires Exchange Server 2013

Lync 15 Server

Exchange 15 Server

(Optional) Archiving Db for archiving users without Exchange 15

mailboxesLync ServerFront End

Conference

Archives Exchange Store

Session Transcripts

Get Mailbox Hold Policy

Mailbox Hold Policy –> Archiving Policy

Mailbox Server

NEW PERSISTENT CHAT SERVER FEATURES

Lync 2013 Preview

Key Persistent Chat Topology Changes

• Persistent Chat Server is a first-class server role in Lync Server topology

• Multiple Persistent Chat Server pools to help comply with data privacy regulations

• Disaster recovery improvements and stretched pools

• Simplified administration model Topology Builder, Lync Server Control Panel, Microsoft Windows PowerShell™, Health and

Monitoring

• Large rooms Up to 15K concurrent endpoints/room

Active Directory

Lync Edge

Lync FE Pool 1

Reverse

Registration & Presence (SIP)

Persistent Chat (XCCOS)

Room Management (Web) Persistent Chat (XCCOS)IM & P

Registration, Presence (SIP)

Persistent Chat (XCCOS)

Datacenter 1

Lync PC Pool 1

Mirrored SQL

Lync admin54

Fully Integrated Server Role

Persistent Chat Service Role Persistent Chat Store

Channel Service

File Upload/

Download Web

Service

Persistent Chat

Compliance Service

Persistent Chat

Compliance Store

Compliance File Store

File Store

NEW SCHEDULING CHANGESLync 2013 Preview

Scheduling Changes

Creating Online Meetings from Outlook Web App

Joining Meetings from Outlook Web App

ENTERPRISE VOICE CHANGESLync 2013 Preview

New Enterprise Voice Routing Changes

Lync introduces new enhancements to voice routing, including:

Call Forwarding – You can forward calls to other phones and client devices. Enabled by default

Simultaneous Ringing – Incoming calls ring on an additional phone (for example, a mobile phone) or other endpoint devices. Enabled by default

Manager/Delegate Simultaneous Ringing – Delegates can setup simultaneous ringing to their mobile devices for incoming calls to their manager

Voicemail Escape – When simultaneous ringing is configured, and the user’s cellphone is turned off, out of battery or out of range, Lync Server 2013 can determine that an incoming call was immediately routed to voicemail, and hang up that endpoint so that the call can continue to ring to endpoints of the user

Caller ID presentation – Provides the administrator the flexibility to modify the format of the calling party’s phone number

Conference Dial-Out for users not enabled for enterprise voice – Users that are not enabled for Enterprise Voice are now able to do conferencing dial-out based on the organizer’s voice policy

New Hybrid Voice Features

Lync Server

Lync On-Premises

Infrastructure

On-Premises

Microsoft Office 365

Server

• Allow for gradual migration to the cloud by leveraging existing enterprise PSTN connectivity, and provide PBX interoperability using Lync Hybrid server/appliance

• Split domain model to allow users homed in the cloud, but voice policy and routing done from on-premises Lync cloud appliance

• Media path optimized to avoid ‘tromboning’ through Lync Online62

Devices in Service

• IP phones currently running Lync Phone Edition will be able to interoperate with Office 365 with updated image Polycom CX700 will not be updated

• The same image will work with on-premises, hybrid, or cloud deployment

• Only user accounts will be supported for sign-in Common area phone accounts will not be allowed

• In hybrid and cloud deployments, Lync Phone Edition will be managed by Device Update Service running in Lync Online IP phones will always be automatically updated to the latest approved

image for best experience

Configuring Hybrid Voice in Lync

Lync Server

Lync On-Premises

Infrastructure

On-Premises

Microsoft Office 365

Server

Allow for gradual migration to the cloud by leveraging existing enterprise PSTN connectivity, and provide PBX interoperability using Lync Hybrid server/appliance.

Split domain model to allow users homed in the cloud, but voice policy and routing done from on-premises Lync cloud appliance.

Media path optimized to avoid ‘tromboning’ through Lync Online. 64

MIGRATIONLync 2013 Preview

Migration Approach

Support Boundaries

Voice Routing Coexistence

Migration Side by Side

Migration Notes

• Server– Side by Side– Site by Site– Powershell scriptable– User can be moved back to Lync 2010

• Client– Min OS Support is Win 7– Lync 2013 client can be deployed with Lync 2010 Backend

PART 2 QUESTION -> ANSWERS

Lync 2013 Preview

THANK YOU !Lync 2013 Preview

BACKUP SLIDESLync 2013 Preview

APPLICATION INTEGRATIONLync 2013 Preview

Lync Software Development Kit

What’s new: Application

sharing

Data collaboration Microsoft Office

PowerPoint® viewing Whiteboarding

Persistent chat Join room Post/read messages Filter messages Add-in support

Line of Business Applications

• Microsoft Silverlight® and Windows Presentation Foundation (WPF) UI controls

• Drag-and-drop Lync functionality into LOB applications

Send Context with Your Conversation

Source LOB application integrated with Lync

Start conversation from application with context data

Remote user gets context loaded with conversation

Invite w/ Context

Luware Contact Center SolutionLean Unified Customer Service (LUCS)

Multimodales CC

Dezentrale Speicherung Unterschiedliche Applikationen / Geräte Unterschiedliche Agenten

Eine ApplikationZentrale Speicherung Gleicher Agent

LUCSInteractive Conversation Response (ICR)

• Hinweise für Audio und IM• Auswahlmenus für Audio und IM• Verwendung der Service Presence• Öffnungszeiten Abfrage über

Microsoft Exchange

LUCSWebChat

• Presence Integration in die Website• Callback Möglich• ICR

LUCS CRM Integration

• Automatisches öffnen der gewünschten CRM Maske• Integration in Konversationsfenster oder stand-alone• Übergabe diverser Parameter

LUCS Kommunikation über alle Modalitäten

• Instant Messaging• Voice• Desktop Sharing

Kontakt

Luware AGTechnoparkstrasse 1CH-8005 Zürich+41 58 404 28 00

sip:solutions@luware.netmailto:solutions@luware.net

http://luware.net

microsoft techday lync2013

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