mitch skyer

Mitch SkyerPresident & Senior

Transportation Consultant

Solstice Transportation Group

Practice Areas Transit Operations Consulting

Transit Technology

IntelliTrans Management™ Reporting, Management, and Training

4 WAYS TRANSIT TECHNOLOGY HELPS YOU

EFFECTIVELY MANAGE YOUR TRANSPORTATION SYSTEM

Tuesday, Sep. 13, 201111:00 AM – 12:00 PM

That title’s a mouthful…

The Fantastic Four…

Control & Security

Planning & Design

Transit Efficiency Customer Feedback

Tools of The Trade

GPS Routing & Dispatch

GPS/AVL TrackingDigital

Destination Signs

Passenger Counting

On Board Video

Stop Announcement

Systems

Electronic Inspection

Backup Cameras

PA Systems

Passenger Validation

Feedback & Communications

Interactive Messaging

Rolling Internet

Smartphone Apps

Features & Characteristics of Transit Technology

• Choices, Choices, Choices– Multiple Vendors, Various Technologies

• Options – Levels – Features– How Much is Too Much?/Feature Buzz

• Choosing The Best Solution– Focus On What Is Needed Not What Is

Available• Options & Selection Criteria

– Establish Objectives

Control and Security

Service Performance

Employee Activity

On Vehicle Events

External Emergencies

o Vehicles Staying On Route, Speeding, Idling

o Drivers Staying Within Designated Areas

o View Passenger Activity on and Off Vehicles

o Driver Actions Such as Cell Phone Usage, Unsafe Driving Habits

o Push Information to Drivers and Passengers

o Deal with Weather, Security Lock Downs, Accidents, etc.

Planning & Design• Capacity planning

– Passenger loads– Meaningful stops

• Rerouting– Efficient routes – can they meet frequency & headway objectives

• New Vehicle Purchases – Changing vehicles– Replacement cycles

• Grant Preparation– Data– Management Strategy Sessions

Transit EfficiencyPassenger Informatio

n

System Efficiency

Auditing

Environment

Schedule Adherence

Information on the Fly

Vehicle Locations

Updates and Alerts

Customer Feedback

Excellence in

Customer Service

Availability• Coverage Area• Operating Hours

• FrequencyAccessibility

• Ease of Boarding• Transferring• Ticketing

Information• Availability• Accuracy• Timeliness

Time• Travel Time• Punctuality

Customer Care• Staff Availability

• Knowledge & Behavior

Comfort• Crowding

• Cleanliness

Security• Crimes

• Accidents

Environmental• Exhaust• Noise

Automating Customer Feedback• Consistent Format

– Questions, comments, & complaints

• Feedback Distribution– Who gets what info…

• Maintaining Comment History– Store data in accessible format

• Response Tracking & Reporting– Trends and management info

Don’t create these kinds of customers or supervisors

Type STG101 in the body of a text

message and send

to 30364

Transportation TriviaWho was The Godfather in Francis Ford Coppola’s 1973 movie of the same name?

A. Fred RogersB. Joey Bagadonuts

C. Vito CorleoneD. Rocky Balboa

Transportation TriviaWho was The Godfather in Francis Ford Coppola’s 1973 movie of the same name?

A. Fred RogersB. Joey Bagadonuts

C. Vito CorleoneD. Rocky Balboa

Transportation TriviaHow much CO2 is produced by 1 (one) gallon of gasoline?

A. 2.2 lbsB. 19.4 lbsC. 98 lbs

D. 166 lbs

Transportation TriviaHow much CO2 is produced by 1 (one) gallon of gasoline?

A. 2.2 lbsB. 19.4 lbsC. 98 lbs

D. 166 lbs

Transportation TriviaAs of 2008, how many passenger automobiles were registered in the US?

A. 204 MillionB. 256 MillionC. 299 MillionD. 334 Million

Transportation TriviaAs of 2008, how many passenger automobiles were registered in the US?

A. 204 MillionB. 256 MillionC. 299 MillionD. 334 Million

Transportation TriviaHow many metric tons of CO2 are produced by the average passenger vehicle each year?

A. 1,222 Metric TonsB. 28.9 Metric TonsC. 11.3 Metric TonsD. 5.5 Metric Tons

Transportation TriviaHow many metric tons of CO2 are produced by the average passenger vehicle each year?

A. 1,222 Metric TonsB. 28.9 Metric TonsC. 11.3 Metric TonsD. 5.5 Metric Tons

Q&A – Contact Info for MitchMitch Skyer

Solstice Transportation GroupOffice: 678-474-9355Cell: 404-272-9536

Mitch@SolsticeTRG.comwww.SolsticeTransportationGroup.com

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