[mix 2016] 重新思考與發現—設計核心的價值體驗 / 陳文剛 大予創意設計...

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Innovate Your Business with User ExperienceMIX 2016 ��'A=17O 2016/05/27

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Alan DavidCreative Director User Experience Director

Introduction - about AJAEvery customer is precious to us, whether big or small.

Image credit: ShutterStock

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Introduction - about AJAEvery customer is precious to us, whether big or small.

Introduction - about AJAEvery customer is precious to us, whether big or small.

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>��"�Þ!§Kßá["hÞ����§�ßWhat is innovation?

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What is innovation?

Image credit: http://bizarre.viralnova.com/strange-useless-inventions/

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What is innovation?

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,HäÍÊ,9)���6&What is innovation?

Invention:A discovery, a finding.

Image credit: https://www.diffferent.de/innovation-mit-system-diffferent-meets-young-presidents-organization/#main

American Heritage Dictionary

§�äS�6&Ðs��$á;4YvFZjWhat is innovation?

Innovation:The act of introducing something new

Image credit: https://www.diffferent.de/innovation-mit-system-diffferent-meets-young-presidents-organization/#main

American Heritage Dictionary

Innovation vs. InventionWhat is innovation?

Image credit: https://www.diffferent.de/innovation-mit-system-diffferent-meets-young-presidents-organization/#main

Innovation must be user-centricWhat is innovation?

NewValuableUniqueWonderfulInnovation Invention Creation Novelty

Level of User-centric

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01 §�} - -U½H�³ÇJ�What is necessary for innovation?

Image credit: http://www.bonkersworld.net/organizational-charts/ , http://movies-in-theaters.net/microsoft-org-chart.html

Image credit: http://www.bonkersworld.net/organizational-charts/ , http://movies-in-theaters.net/microsoft-org-chart.html

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01 §�} - -U½H�³ÇJ�What is necessary for innovation?

AJA 2.0(2015 ~)

AJA 1.0(2009~2014)

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Image credit: https://kennettbeverage123.com/2015/01/24/

Video credit: https://www.youtube.com/watch?v=0fKBhvDjuy0

03 §�} - �F¸��.¾ÆÛÂWhat is necessary for innovation?

Innovation requires interplay between a product offering (technology) & a market (people).

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Features Attribute

User Benefit

Value / Brief

Online account | Interest rates | Charge note Anypay | Click investment

Save time | Earn money Convenient | Analysis

Fast Human

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Kintsugi: The Art of Broken PiecesWhy innovation must be user-centric?

Image credit: https://vimeo.com/32228968

Kintsugi: The Art of Broken PiecesWhy innovation must be user-centric?

Image credit: http://www.thisiscolossal.com/2014/05/kintsugi-the-art-of-broken-pieces/

Kintsugi: The Art of Broken PiecesWhy innovation must be user-centric?

Image credit: http://www.thisiscolossal.com/2014/05/kintsugi-the-art-of-broken-pieces/

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InertiaRisk

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ValueRevenueSavings

OpportunityCompetence

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Switching costsFail rate

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