mobing viktimizacija i prevencija
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7/23/2019 Mobing Viktimizacija i Prevencija
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DFQ YGNCMS ]MEGGN HGNO DGRF YGNC\CHF
CR AFDF[OMCJO
ygncms yoyf{
Rch|c`czomcjo `gkcdag` c y{frfdmcjo
`gkcdao
]|vlfd|:
Rnolc`c{ Dohc k{$ cdlfh}o 11'?9
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]OL[OJ
?$ Gl{ffdjf `gkcdao?$?$Dfho zohgdglordo {ffdjo `gkcdao
?$?$? G}|ono zohgdglordo {ffdjo [] hgjo y{vojv zo|c|v gl `gkcdao
;$ @gkcda v hgd|fh}|v rch|c`czomcjf;$?$ Y{c`o{do rch|c`czomcjo;$;$]fhvdlo{do rch|c`czomcjo;$=$\f{mcjondo rch|c`czomcjo
[fzc`f c |okfno{dc y{choz yg}nflcmo `gkcdao
=$ Y{frfdmcjo `gkcdao=$?$Oh|f{c afdf{ondf c }yfmcjondf y{frfdmcjf=$;$Y{c`o{do. }fhvdlo{do c |f{mcjondo y{frfdmcjo
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gkcda jf y{glvh| oh|crdga l{v|rfdga crg|o c hgdbncho|o hgjc v djf`v do}|ojv ygl
ghgndg}|c`o hgjf }v dfglrgjcrg ygrfzodf }o {oldc` hgnfh|crg`$ Djfagrgdo}|ojodjf ygrfzodg jf }o ngg` cd|f{ohmcjg` `fv ygjflcdmc`o c df`gavdg}|c
ygjflcdmo lo do olfhro|od docd glagrg{c do |{ov`v hgjc y{gvz{ghvjf `gkcda$
Rch|c`czomcjo `gkcdag` hog }yfmcbcod rcl rch|c`czomcjf hgjc cd|fa{cf rcf hno}cdce
gkncho rch|c`czomcjf yg}flvjf kc|dg }rgj}|rg lo `gf lo yg}|gjc lvc r{f`fd}hc yf{cgl y{f
clfd|cbchgrodjo o lo yg}nflcmf hgjf g}|ornjo `gav ro{c{o|c gl y}cechce. }gmcjondce. y}ceg-
}gmcjondce. bczchce c }n$$ Lo kc }f y{frfd|crdg lfngrong do `gkcda kc|dg jf odaogro|c }rf
oh|f{f }c}|f`o v hg`f }f `gkcda `odcbf}|grog. }c}|f`o|}hc y{gvc|c }rohc rcl `gkcdao c
do{gc|g czvc|c |o`dg ygnjf hgjf jf ho{oh|f{c}|cdg zo l{v|ro v |{odzcmcjc$ C}|gr{f`fdg
`gkcda y{gczrglc lfro}|c{ojvf yg}nflcmf hgjf }f |{od}ygdvjv do }rf }bf{f crg|o$ Lo kc }f
`gang y{frfd|crdg {foagro|c `g{ojv }f clfd|cbchgro|c v}ngrc. vz{gmc c hnjvdc boh|g{c
`gkcdao c y{c |g`f jf do{gc|g jf kc|dg doy{orc|c {oznchv cz`fv `gkcdao c g}|once }ncdce
gkncho rch|c`czomcjf$
Hnjvdf {fc: `gkcda. zng}|ornjodjf do {olv. rch|c`czomcjo. y{frfdmcjo.
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?$ Gl{ffdjf `gkcdaoF|c`gnghc |f{`cd `gkcda %fdan$ `gkkcda# yg|cf gl fdanf}hc {fc `gk %{vnjo# c
`gkkc}e %dfg|f}od. y{g}|ohc#$ ]rgjv y{rv vyg|{fkv |f{`cd `gkcda jf c`og zo gyc}crodjf
crg|cdj}hf oa{f}cjf c ygdoodjf crg|cdjo v a{vyc$ Zkga }ncdg}|c |ce ygdoodjo }o
gl{ffdc` njvl}hc` ygdoodjc`o v hgnfh|crv |f{`cd `gkcda jf |v c lgkcg }rgjf gyc}dg
`f}|g$ Y{c`fdo |f{`cdo `gkcdao hog }rfgkvero|dc |f{`cd zo ygdoodjo njvlc v {oldg`
hgnfh|crv hgjo }|ro{ojv cdlc{fh|df c lc{fh|df hgdbnch|f y{rc yv| jf y{c`fdjfdo g}o`lf}f|ce
aglcdo y{gnga rfho c y{rc hgjc jf lfbcdc}og `gkcda jf y{gbf}g{ Nfj`od ?35
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?$?$ Dfho zohgdglordo {ffdjo `gkcdaoV [fyvkncmc ]{kcjc `gkcda jf lfbcdc}od hog ]rohg oh|crdg cnc yo}crdg ygdoodjf
y{f`o zoyg}nfdg` cnc a{vyc zoyg}nfdce hgjf }f ygdornjo. o hgjf zo mcnj c`o cnc y{fl}|ornjo
ygr{flv lg}|gjod}|ro. vanflo. ncdga cnc y{gbf}cgdondga cd|fa{c|f|o. zl{ornjo. ygngojo
zoyg}nfdga. c hgjf czozcro }|{oe cnc }|ro{o ygdcorojvf cnc dfy{cjo|fnj}hg gh{vfdjf.
ygag{oro v}ngrf {olo cnc lgrglc lg |gao lo }f zoyg}nfdc czgnvjf cnc dorflf lo do
}gy}|rfdv cdcmcjo|crv {o}hcdf vagrg{ g {olv cnc {o}hcdf {oldc gldg}$; @gkcda }f v zohgdv
df dorglc fh}yncmc|dg rf }f hog |f{`cdgngho hg`yfdzomcjo hg{c}|c zng}|ornjodjf do
{oldg` `f}|v cohg jf v nochc` onc c }|{vdc` h{vagrc`o |f{`cd `gkcda y{cerofd$
V [fyvkncmc @ohflgdcjc `gkcda dcjf cdh{c`cdc}od yg}fkdc` zohgdg` hog v [] c
gd }f }o`g y{grnoc h{gz Zohgd g cz`fdo`o c lgyvdo`o Zohgdo g {oldc` gldg}c`o
h{gz lro dgro nodo: n$ 3o c lgyvdo }|$ ;. n$ ??$ Zo {oznchv gl [fyvknchf ]{kcjf
`ohflgd}hc y{ordc }c}|f` y{fygzdojf |f{`cd `gkcda c vrglc ao yg`fdv|c` nodg` 2 hog
y}cegnghg vz`fdc{orodjf %`gkcda# do {oldg` `f}|v gl{fvjf }f hog lc}h{c`cdomcjo. c
}rohg dfao|crdg ygdoodjf ygjflcdmo cnc a{vyf %doj`odjf jfldg` dflfnjdg v yf{cglv v f}|
`f}fmc# hgjf y{fl}|ornjo ygr{flv cd|fa{c|f|o. vanflo c o}|c. czozcro }|{oe c }|ro{odfy{cjo|fnj}hg. ygdcorojvf c vr{flnjcrg gh{vfdjf$=
?$?$?$ G}|ono zohgdglordo {ffdjo [] hgjo y{vojv zo|c|v gl `gkcdaoHog |g f kc|c y{chozodg fnf`fd|f `gkcdao jf `gavf y{gdoc v `dgac`
zohgdglordc` {ffdjc`o yo jf |c`f c `gavdg}| zo|c|f ygrfodo$ ?$ V}|or []< ao{od|vjf
y{org do yg|grodjf ncdg}|c do {olv %n$29#. ;$ Zohgd g {olv6 zok{odjvjf dfyg}{fldv c
yg}{fldv lc}h{c`cdomcjv zoyg}nfdce } gkzc{g` do ygn. {gfdjf. {o}o. kgjo hgf. }|o{g}|.
|{vldgo. cdroncldg}|. domcgdondo y{cyoldg}|. ygnc|chg gy{flfnjfdjf. }gmcjondg yg{fhng c|l$
%n$?5#. =$Zohgd g zok{odc lc}h{c`cdomcjf2do{gc|g dorglc ygr{flv dofno jfldohce y{oro
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7/23/2019 Mobing Viktimizacija i Prevencija
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c gkorfzo hgjo yg}|gjc ohg }f ncmv cnc a{vyc ncmo zkga djfagrga gldg}dg djcegrga ncdga
}rgj}|ro. dfgy{orlodg v}h{ovjv y{oro c }ngkglf cnc do`fv gkorfzf hgjf }f v c}|gj cnc}ncdgj }c|vomcjc df v}h{ovjv cnc df do`fv l{vag` ncmv cnc a{vyc ncmo. ohg }v mcnj cnc
yg}nflcmo y{flvzf|ce `f{o dfgy{orlodc. hog c ohg df yg}|gjc }{oz`f{o cz`fv y{flvzf|ce
`f{o c mcnjo hgjc }f grc` `f{o`o g}|ro{vjf %n$ 5#. o zok{odjvjf }f vzdf`c{orojvf cnc
ygdcorojvf yg}|vyodjf hgjf zo mcnjf c`o ygr{flv lg}|gjod}|ro ncmo do g}dgrv djcegrga
ncdga }rgj}|ro o do{gc|g ohg }f djc`f }|ro{o dfy{cjo|fnj}hg. ygdcorojvf c vr{flnjcrg
gh{vfdjf %n$?;#$
;$ @gkcda v hgd|fh}|v rch|c`czomcjfJflod gl kc|dce fnf`fdo|o `gkcdao c gdg |g ao glrojo gl g}|once }ncdce gkncho
rch|c`czomcjf %h{o|hg{gdo lc}h{c`cdomcjo c }n$# jf}|f djfagrg |{ojodjf$ Zo yg}|gjodjf
`gkcdao }f ygl{ozv`fro hgd|cdvc|f||j$ ygdornjodjf rch|c`czomcjf hgjo |{ojf doj`odjf f}|
`f}fmc o hgjo jf vf}|ono |j$ lforo }f doj`odjf jfldg` dflfnjdg$ Groj gknch rch|c`czomcjf
v rch|c`gnghgj nc|f{o|v{c jf ygzdo| hog {frch|c`czomcjo$ Lg {frch|c`czomcjf lgnozc zo|g |g
}f jfldo c}|o `f|o yf{mcyc{o hog }ornolnjcro c {odjcro cnc g}|ojf jfldohg y{crnodo zkga
}rgjce rch|c`gafdce y{flc}ygzcmcjo$Rch|c`gafdf y{flc}ygzcmcjf ygrforojv {czch rch|c`czomcjf c lfnvjv o`yncbcho|crdg
do yg}nflcmf rch|c`czomcjf$ Rch|c`gafdf y{flc}ygzcmcjf hgjf y{fl}|ornjojv gkfnfjo dfhga
}vkjfh|o c hgjo cdf lo gd kvlf |{ojdg cnc y{cr{f`fdg yglngdcjc rch|c`czomcjc cnc
gl{ffdg` |cyv rch|c`czomcjf v hgd|fh}|v `gkcdao `gav do{gc|g }f c}|cv ygn c vz{o}|
%kcgbczcgghf#. y{gbf}cjo. }|o|v} %}gmcjondf# c dcc dcrg cd|fncafdmcjf. y{f|f{odo ygrf{njcrg}| c
}n$ %y}cechf#$1
;$?$ Y{c`o{do rch|c`czomcjoY{c`o{do rch|c`czomcjo y{gc}|cf cz }o`ga oh|o |j$ dfhf gl {oldjc czr{fdjo
`gkcdao$ Dojvf}|oncjf {oldjf c oh|crdg}|c hgjc`o }f `gkc{o }v r{fodjf c gagro{odjf
zoyg}nfdga c djfagrf bo`cncjf. do`f{dg zol{orodjf yg}ngrdce cdbg{`omcjo cnc zol{orodjf
cdbg{`omcjo grga |cyo. do`f{dg }okg|c{odjf cnc }`f|odjf czr{orodjo {oldce zolo|oho.$'9?-#;(=&
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gcanflod kgjhg| cnc y{fzc{ y{f`o zoyg}nfdg`. y{f|djf. l{odjf v }|{oev c lfa{olomcjo.
do`f{dg r{fodjf. ecyf{h{c|chc c dfao|crdc glagrg{c c }|orgrc. dolanflodjf zoyg}nfdga }o|f|dg` do`f{g` kfz djfagrga zdodjo. oa{f}crdf ol`cdc}|{o|crdf hozdfdf }odhmcjf hgjf
}v czdfdolo v}`f{fdf y{g|cr ygjflcdodga zoyg}nfdga kfz gkjfh|crdga {ozngao
%dfg}dgrodo y{g`fdo ygngojo. y{fhgr{f`fdc {ol. {oldf gy}|{vhmcjf c|l$#$5
;$;$ ]fhvdlo{do rch|c`czomcjoYgg|{orodjf yg}nflcmo y{c`o{df rch|c`czomcjf y{fl}|ornjo }fhvdlo{dv
rch|c`czomcjv$ Lg djf lgnozc zkga dfolfhro|df {fohmcjf %v }nvojv `gkcdao# }{flcdf hgjo
gh{vvjf {|rv `gkcdao c hgjgj }f gdo ygrf{oro |{ofc yg`g$ V czg}|odhv yg`gc hgl
{|oro `gkcdao do}|ojf }o`g}|ondg gkfzr{fcrodjf. }o`ggh{crnjorodjf c |zr$ gy}f}crdo
clfomcjo hog dfhc gl `glv}o }fhvdlo{df rch|c`czomcjf c ygg|{orodjo yg}nflcmo$
;$=$ \f{mcjondo rch|c`czomcjo
] gkzc{g` do |g lo }f yg}|vyoh zo `gkcda `gf {foro|c do lro docdo:
yg}|vyhg` zo zo|c|v gl zng}|ornjodjo hgl yg}nglormo c yg}|vyhg` y{fl }vlg`. |f{mcjondo
rch|c`czomcjo dcjf |ohg vf}|ono hog hgl l{vace gkncho rch|c`czomcjf$ Grg do{gc|g %g f`vf kc|c {fc v l{vag` lfnv# zkga |gao |g jf hgl `gkcdao .zo {oznchv gl l{vace gkncho
rch|c`czomcjf. |f{f| lghozcrodjo do |vfdg`. gldg}dg do yg}nglormv$
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[fzc`f:
Rch|c`czomcjo `gkcdag` lfnvjf lrg}|{vhg:
?$Lc{fh|df- y{gvz{ghvjf dfao|crdf fbfh|f do {oldchf ygjflcdmf %c{c|c{odg}|. cdlcbf{fd|dg}|.
}`odjfdo {oldo }yg}gkdg}|.rc}hg dcrg }|{f}o. bczcho kgnf}|. vyg|{fko onhgegno c
y}ceg|{gydce }vy}|odmc. }`f|djf }o }yorodjf`. avkc|oh }o`gygvzlodjo. `c}nc g }vcmclv cnc
do}cnjv dol }o`c` }gkg`#. |okfno ?8
;$ Cdlc{fh|dg- y{gvz{ghvjf dfao|crdf fbfh|f do {oldv a{vyv %}`odjfdo fbcho}dg}| c
y{glvh|crdg}|. f{gzcjo yg}|gjfce y{orcno do {oldg` `f}|v. h{c|chf gl }|{odf yg}nglormo.ygrfod }vhgk. ygrnofdjf cz a{vyf cnc gl gkorfzo. ygrfodg gl}v}|rgrodjf zkga kgnf}|c.
y{g`fdf v ncdg}|c {oldcho. y{fvrfncorodjf y{gknf`o c }|ondo yg|{oao zo dgrc` {|ro`o#$3
|okfno$? %y{f`o L{$ L{fdho Rvhgrc#
G}fodjo ]|{f}df {fohmcjf Gkgnjfdjo
Dfygrf{fdjf Y{gknf`c }o h{rdc`
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Df`g G}f|njcr fnvlom \cdc|v}
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H{crcmo Y{gknf`c }o hgdmfd|{omcjg` Lfy{f}cjf
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Vr{flf @ca{fdf Gkgnjfdjo zorc}dg}|c
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df}odcmo. y{fzdgjorodjf.
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=$ Y{frfdmcjo `gkcdaoV hgd|fh}|v `gkcdao hog gkncho ygdoodjo y{g|crdga l{v|rfdc` c y{ordc`
dg{`o`o dojolfhro|dcjo yglfno y{frfdmcjf kc }f zo}dcrono do afdf{ondv c }yfmcjondv }
jfldf }|{odf c } l{vaf }|{odf do y{c`o{dv. }fhvdlo{dv c |f{mcjondv$ ]rohc gknch y{frfdmcjf
y{c`fdjvjf }f v zorc}dg}|c gl }|olcjv`o v hg`f }f donozc oh|crdg}| `gkcda hog c gl oh|f{o
hgjc y{flvzc`ojv {oldjf y{frfdmcjf %bg{`ondc c dfbg{`ondc g{aodc#$
Afdf{ondo y{frfdmcjo }f gldg}c do gy|f l{v|rfdc v|cmoj do }y{forodjf c
}vzkcjodjf vz{gho c v}ngro `gkcdao$ V}`f{fdo jf ho }gmcjondg hvn|v{dg` o`kcjfd|v c
}{flcdc. lfngrodjf` y{ordga }c}|f`o c y{g`fdo`o v l{v|rfdc` gldg}c`o c g|hnodjodjv
gkjfh|crdce v}ngro hgjc ygaglvjv do}|odhv `gkcdao$
]yfmcjondo y{frfdmcjo jf y{c}|vy v l{v|rfdgj g{cjfd|omcjc }y{forodjo l{v|rfdg
dfao|crdce ygdoodjo cjc jf }`c}og v {odg` g|h{crodjv c g|hnodjodjv f`gmcgdondce
hgdbcncho|o c }gmcjondce y{gknf`o ygjflcdomo c a{vyo. y{g`fdo dorcho c `glfno {olo hog c
l{vac` rclgrc`o {fcd|fa{c}odjo v }{flcdv $ ]yfmcjondv y{frfdmcjv }y{grglf g{aodc
bg{`ondf hgd|{gnf %y{org}vf. }gmcjondf v}|odgrf c|l$#$
Yglfno do y{c`o{dv. }fhvdlo{dv c |f{mcjondv y{frfdmcjv gldg}c }f do r{f`f
y{c`fdf v gldg}v do y{g|cry{ordg ygdoodjf. v grg` }nvojv gl{ffdg hog `gkcda$?9
Y{c`o{do gkvero|o oh|crdg}|c hgjf }f }y{grglf y{f c}ygnjorodjo y{g|cry{ordga ygdoodjo
o v}`f{fdf }v ho g|hnodjodjv cnc ga{odcorodjv boh|g{o hgjc ygl}|cv |ohrg ygdoodjf$
V}`{fdo jf ho gy|gj ygyvnomcjc o df ho ygjflcdmv$ ]fhvdlo{do y{frfdmcjo gkvero|o
}c}|f` `f{o hgjf }f y{c`fdjvjv y{f`o gl{ffdgj cdlcrclvc %{|ro cnc vcdcnom# {olc
}y{forodjo h{c`cdgafdfzf cnc rch|c`gafdfzf |j$ {olc g|hnodjodjo boh|g{o hgjc ygl}|c
v
y{g|cry{ordg ygdoodjf hgl gl{ffdga ncmo cnc boh|g{f hgjc lgy{cdg}f rch|c`czomcjc hgl
gl{ffdga ncmo$ \f{mcjondo jf v}`f{fdo ho hgdh{f|dc` vcdcgmc`o y{g|cry{ordce
ygdoodjo |j$ `gkcdao c yg`gc {|ro`o$
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=$?$ Oh|f{c afdf{ondf c }yfmcjondf y{frfdmcjfAfdf{ondo y{frfdmcjo- Zohgdg` jf y{flrcfdo zo|c|o zoyg}nfdce v y{rg` }|fyfdv
hgl }o`ga yg}nglormo$ Doc`f yg}nglorom jf gkorfzod lo zoyg}nfdga y{f %cnc gdf hgjc }v
kcnc v {oldg` gldg}v y{f }|vyodjo zohgdo# }|vyodjo do {ol gkorf}|c yc}`fdc` yv|f` g
zok{odc r{fdjo zng}|ornjodjo c y{orc`o.gkorfzo`o c glagrg{dg}|c`o zoyg}nfdga c
yg}nglormo v rfzc }o zok{odg` zng}|ornjodjo$ Yg}nglorom jf gkorfzod lo }y{grglc `f{f
gkorf|orodjo c g}yg}gknjorodjo zoyg}nfdce c djcegrce y{fl}|ordcho vz{ghf. gknchf c
yg}nflcmf zng}|ornjodjo hohg c nohf lgng lg y{frfdmcjf c }y{forodjo zng}|ornjodjo$
Oh|f{c:
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y{gknf`o. vygzdorodjv {oldcho }o y{orc`o c gkorfzo`o. r{c `gdc|g{cda }|odjo v {oldg`
hgnfh|crv8
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V bozc afdf{ondf y{frfdmcjf c yg}nglorom cnc glagrg{dg ncmf c zoyg}nfdc oh|crdg vf}|rvjv v
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]yfmcjondo y{frfdmcjo- Do}|vyo vhgnchg lgf lg zng}|ornjodjo do {oldg` `f}|v c
zohgdg` }v y{flrcfdo lro `gavo {ffdjo: ?$ Yg}|vyhg` zo zo|c|v gl zng}|ornjodjo hgl
yg}nglormo. vhgnchg }f zo zng}|ornjodjf df |f{f|c glagrg{dg ncmf v y{ordg` ncmv. zoyg}nfdc
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7/23/2019 Mobing Viktimizacija i Prevencija
20/20
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