neuroscience - change management with the brain in mind
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Neuroscience and ΔM
“Managing change with the whole person in mind”
Ute DiversiCanberra Change Management Community of Practice
5 February 2014
“I am an experimentalist and I think in images. Since I started working with x-ray in the late 1990’s, I am constantly amazed with how little I know.” —Hugh Turvey
Photograph by Hugh Turvey
What’s on my mind?
Associations and LinkedIn groups
Models
Multi Brain
Mindfulness
Neuroplasticity
PRISM Brain Mapping
SCARF by David Rock
Are your interactions brainless?
• Create a calm atmosphere• Minimise threat• Maximise reward• One idea at a time• Chunk the amount of content• Summarise and re-cap• Be patient with emotional
people or violent reactions• Don’t judge• Give people time to digests• Be mindful of your own
emotional state• Use humour• Beware of quick sugar fixes and
too much caffeine
The human brain
Okay, so here is some brain anatomy…
Cerebral cortex
Brainstem
Cerebellum
Frontal lobe
Parietal lobe
Spinal cord
Occipital lobe
Temporal lobe
Neo-cortex
Only humans have a neo cortex
Homunculus
… that translates into…
… and should not beconfused with:
“The three-pound universe”
“Neurons that fire together,wire together.”
Michael Merzenich
3 key players of the limbic system
Amygdalacontrols emotions,
activates ‘fight or flight response
Hippocampusinvolved mainly with memory
Basal Gangliainvolved in forming habits
Olfactory bulbs
2 ‘happy chemicals’
Source: http://en.wikipedia.org/wiki/Dopaminergic_pathways
The “Amygdala Hijack”
Daniel Goleman, Emotional Intelligence, 1996
The Executive brain
home of our working memoryadjust actions and reactions
analytical thinkingcreate strategiesproblem solvingplanning aheadfocus thoughts
The injured brain can’t heal itself
The brain’s hardwiring cannot be changed
Aging in the brain is inevitable and irreversible
The brain loses millions of cells a day and those lost cells can’t be replaced
Fear, anger, aggression overrule the higher brain
Multitasking
Brain hemisphere dominance
Some myths busted
Some principles
• Wired to minimise danger and maximise reward!
• The software writes the hardware
• The human brain is an intensely social organ
• Brain is wired to default to foe
• NO 2 brains are the same
• Emotions R contagious
Some models
Competency Frameworks
Effective Recruitment
Customer Sales & Service
Effective Coaching
Team BuildingLeadership
Development
Change Management
Emotional Intelligence
Performance Appraisal
PRISM Brain Mapping
• Unique way of identifyingbehaviour preferences based on brain activity.
• We are at our bestwhen we use ournatural preferences.
• Recognises thatbehaviour can vary.
PBMA Copyright 2012 info@PBMA.com.au
Example: Role alignment
A large government department had undergone a significant change program. As part of the program a
particular role had changed. The organisation wanted gain greater clarity of what was the ‘old’ role and what
was the ‘new’ role…
The organisation found that the ‘old’ role was unclear and varied from region to region…
This led the organisation to a new question as to whether the ‘new’ was in fact what was strategically required by
the organisation at this time…
Source (text shortened): PBMA Copyright 2012 info@PBMA.com.au
Example cont’
Pre change role variance
PBMA Copyright 2012 info@PBMA.com.au
Agreed role
Multi brain model
Cephalic brain
• HEAD
• cognition
• strategising
• making sense
Enteric brain
• GUT
• identity
• self protection
• activation
Cardiac brain
• HEART
• emoting
• values
• relationships
Source: YouTube presentation by Marvin Oka, www.opendoorcoaching.com.au
http://youtube/E0Hh2eT-ulE
Mindfulness“Paying attention on purpose in the present moment
without making judgements.”Dr. Jon Kabat-Zinn
Neuroplasticity
The softwarewrites the hardware!
Sentis YouTube animation:http://www.youtube.com/watch?v=ELpfYCZa87g&sns=em
Starcraft 2
• Korean professional
• 300 APM – actions per minute = 5 per second!!
“noob APM=0-120 intermediate APM=121-199
pro APM=200-399 gosu APM=400-800
These are the average APMs and it has to be consistent throughout the whole game. Only one person got to 800 apm tho... JulyZerg got there, but it wasn’t his average.
My average apm is 200”
https://www.youtube.com/watch?v=-yfMoIVTilo
SCARF
away from… towards…
David Rock on YouTube:http://youtu.be/isiSOeMVJQk
SCARFStatus “Will I lose my influence, high
paying job, team, corner office, sexy job title?”
• ask their opinion and seek their exert advice• listen• include and appreciate• ask for help and include them• avoid jargon
Certainty “What exactly does that mean for me and my team?”
• eat the elephant bit by bit• refocus people on what is certain• be open about what you are uncertain about• set goals and expectations and stick to them• communicate often and with transparency
Autonomy “Do I lose the amount of control I have over what I do?”
• delegate clearly and co-decide on tasks• encourage self-directed learning• allow team to make their own decisions• encourage people to find answers proactively• pay attention to when directive is needed
Relatedness “Does my role change or do I lose my job and therefore all my mates at work?”
• find things you have in common• set up a buddy system• get to know what motivates them• encourage everybody’s input and team cohesion• listen, coach and mentor
Fairness “How is that supposed to be fair?”
• ensure everybody has access to information• increase positive culture and sense of ‘I have a say’• acknowledge emotions, show empathy• understand that fair does not mean equal• don’t shy away from behavioural issuesBased on Tips Sheet by Sue Langley
Look after your brain
Top 8 brain foods
Some quotes
“Happiness depends more on the inward dispositionof the mind than on outward circumstances.”Benjamin Frankl
“Carrot and stick approachdoes not work with the knowledge worker!” Kristen Hansen
“Any man who can drive safely while kissing a pretty girl is simply not giving the kiss the attention it deserves.” Albert Einstein
Some associations
• International Brain Research Organization (1960)
• European Brain and Behaviour Society (1968)
• Society for Neuroscience (1969)
• Australasian Neuroscience Society (1971)
On LinkedIn:
• Neuroscience
• NeuroLeadership
• Brain Savvy Facilitators
Some reading
• www.your-brain-at-work.com/files/NLJ_SCARFUS.pdf
Kindle e-books:
• Your Brain at Work – David Rock
• Super Brain – Deepak Chopra and Rudolph E. Tanzi
• Brain Matters in Business – Jonathan Jordan
• The Leadership Catalyst – Kevin Zachery
• How Successful People Think Smart – Dr Jill Ammon-Wexler
• Beyond Cynical: Transcend Your Mammalian Negativity –Loretta Breuning
• Meet your Happy Chemicals – Loretta Breuning
Some web links
• http://www.pbma.com.au/
• http://www.neuroleadership.org
• http://www.langleygroup.com.au/
• http://www.anneriches.com.au/
• http://www.edbatista.com/2010/03/scarf.html
How the brain workshttp://www.youtube.com/watch?v=9UukcdU258A&feature=youtu.be
Brain friendly discussion
Humour and good company for happy hormones…
…and a classy plastic cup of wine…
…some nuts and blueberries to
nibble on…
Please drive safely!
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