Runners excel and encourage a healthy lifestyle at the 2013 Hong Kong International Airport Feet of Fire 10km Run.

BLAZING A HEALTHY TRAIL

一眾跑手在「香港國際機場翱翔活力10公里2013」表現出色，更身體力行，推動健康生活。

跑出健康之道

Acquainted with the airport 認識機場

Delegates from professional bodies observe HKIA’s operations and future developments. 來自多個專業團體的代表到訪香港國際機場，了解其

運作及未來發展。

P05 P10 P04

Turn to Page 3 下續第三頁

Nature lovers熱愛大自然

The AA sponsors WWF’s Walk for Nature to help promote environmental conservation. 機管局贊助世界自然基金會的「步走大自然」活動，

以助推廣環境保育。

Seventh honour七奪殊榮

HKIA is named “Best Airport in China” for the seventh time by Business Traveller China. 香港國際機場第七次獲《商旅》雜誌推選為「中國

最佳機場」。

ISSUE 067 第67期 December 十二月 2013

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In November, Hong Kong International Airport (HKIA) posted another solid month of growth across the board in all three traffic categories, including new daily and monthly records for cargo tonnage. Compared to the same month last year, we saw increases in passenger volume, cargo tonnage and flight movements of 6.8%, 6.6% and 6.5% respectively. With the festive season upon us, we foresee this positive trend to continue for this month.

2013 was a year of development to keep in stride with the fast pace of growth. The new headquarters of the Civil Aviation Department

commenced operation this year equipped with the new traffic control system that can cater to the increasing traffic demand up to 2030 and beyond. On the airport itself, we have added another 20 aircraft parking stands and the construction of the Midfield is on schedule. On the air cargo front, the Cathay Pacific Cargo Terminal began operation this year, increasing the cargo handling capacity of HKIA to 7.4 million tonnes a year.

2013 was also a fruitful year as our efforts in different facets of the airport operations had received international recognition. In March, we were the first and only airport in Asia-Pacific to attain the “Optimisation” level in Airports Council International’s Airport Carbon Accreditation, which was a milestone underpinning our pledge to be the world’s greenest airport. More recently, we were inducted into TTG Travel Hall of Fame, after being named the world’s best airport for 10 consecutive times since 2002.

Heading to 2014 and beyond, demand for air services will only continue to increase at HKIA. Summer 2014 schedules at HKIA filed by airlines indicate that daily flight movements will reach about 1,050 a day, which is not too far off from the daily practical maximum capacity. The three-runway system project is clearly needed as soon as practical to further the competitiveness and development of Hong Kong and strengthen the city’s hard earned status as a regional and international aviation centre. I am pleased to report that the three-runway system project is making good progress and we aim to submit its Environmental Impact Assessment report in early 2014 as planned.

Meanwhile, we will also proceed to develop the North Commercial District at the northeast of the airport island. The first phase of the commercial development will include building a hotel adjacent to AsiaWorld-Expo and a two-level car park underneath the area with 1,000 parking spaces. The development will help to meet the growing demand for hotel accommodation, and capture the ample business opportunities associated with the opening of the Hong Kong-Zhuhai-Macao Bridge.

2014 will be full of opportunities and I believe the whole airport community stands ready to usher in a new era for Hong Kong’s aviation industry.

Lastly, let me take this opportunity to wish everyone a festive season of joy as we turn the page towards a happy, healthy and prosperous new year.

於11月，香港國際機場三項航空交通量再度穩健增長，其中貨運量更創下單日及單月新高。與去年同月相比，客運量、貨運量及飛機起降量分別增加6.8%、6.6%及6.5%。隨着節日來臨，我們預計這個升勢將會於今個月持續。

於2013年，機場發展繼續配合急速的增長步伐。於今年開始運作的民航處新總部配備新的航空交通管制系統，可應付直至2030年甚或以後日益增加的航空交通需求。在機場，我們已增設20個停機位，中場範圍建造項目亦如期進行。在航空貨運方面，國泰航空貨運站已於今年投入運作，令香港國際機場的貨運能力提升至每年740萬公噸。

2013年也是成果豐盛的一年，我們在機場運作不同範疇作出的努力，備受國際肯定。於3月，我們獲國際機場協會頒發「機場碳排放認可計劃」的「優化」級別證書，是亞太區首個及唯一一個機場達到這項認證標準，標誌着我們承諾成為全球最環保機場的里程碑。最近我們亦在

TTG旅遊大獎選舉中榮登「旅遊名人堂」，這是機場自

2002年以來連續十次在這項選舉中獲選為全球最佳機場後奪得的殊榮。

展望2014年及以後，機場的航空服務需求只會繼續增長。航空公司提交的2014年香港國際機場夏季航班時間表顯示，每天飛機起降量將達約1 050架次，與機場每天實際最高容量相差不遠。為進一步提升香港的競爭力及發展，以及鞏固得來不易的區域及國際航空中心地位， 三跑道系統計劃顯然需要在可行情況下盡快進行。我很高興向大家報告，三跑道系統計劃的進展良好，目標是按計劃於2014年年初提交環境影響評估報告。

同時，我們亦將展開機場島東北面的北商業區發展工作。首階段商業發展將包括在亞洲國際博覽館毗鄰興建一幢酒店，以及設有1 000個泊車位的兩層地下停車場。這個發展項目將有助應付不斷增加的酒店住宿需求，並把握與港珠澳大橋啟用相關的龐大商機。

2014年將會充滿機遇，我相信全體機場同業已準備就緒，迎接香港航空業的新紀元。

最後，我謹藉此機會祝大家有一個愉快的佳節，並在新的一年身體健康、事事順遂。

行政總裁許漢忠Stanley Hui Hon-chungChief Executive Officer

MESSAGE FROM THE CEO | 行政總裁的話

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Runners slipped on their trainers and gathered at the East Coast Road at Hong Kong International Airport (HKIA) on 8 December to participate in the 2013 HKIA Feet of Fire 10km Run. With a strong commitment towards promoting a healthy work-life balance, the Airport Authority (AA) once again showed its full support for the event by serving as its title sponsor for the fourth consecutive year since 2010.

Co-organised by The Hong Kong Federation of Trade Unions Youth Affairs Committee and The Staffs and Workers Union of Hong Kong Civil Airlines, the annual display of endurance saw a new record-setting field of some 1,600 runners, including a team of 40 from the AA, making their way to the starting line in this year’s edition.

AA Executive Director, Airport Operations C K Ng officiated at the event, joining Chairman of The Staffs and Workers Union of Hong Kong Civil Airlines Cheung Shu-wang, Hong Kong Federation of Trade Unions President Lam Shuk-yee, and Liaison Office of the Central People’s Government in the Hong Kong SAR Deputy Director-General of Department of Social Affairs Li Yun-fu to kick-start the competition.

The action-filled race saw the runners take on a challenging course beginning from the SkyCity Car Park and extending along the East Coast Road on the airport island. Runners had to complete two laps of the course in the 10km run, or had the option of running one lap for the shorter 5km run to test their stamina.

In a day filled with winners on and off the course, the AA athletes excelled in the race and shined the brightest by capturing the title of champion and second runner-up in the men’s and women’s categories of the Airport Staff Cup respectively. They not only took home the awards, but also attained a great sense of satisfaction with their exceptional performance in the race.

於12月8日，一眾健兒穿上跑鞋，整裝待發，齊集香港國際機場東岸路，參加「香港國際機場翱翔活力10公里2013」。機場管理局致力提倡作息平衡的健康生活方式，今年繼續全力支持這項比賽，是自2010年以來連續第四年成為其冠名贊助機構。

這項一年一度的耐力賽，由香港工會聯合會青年事務委員會及香港民用航空事業職工總會合辦，今年吸引了約1 600名跑手參與，創下參賽人數新紀錄，當中包括一支由40名機管局代表組成的參賽隊伍，齊齊踏上起跑線展開競賽。

機管局機場運行執行總監吳自淇聯同多位主禮嘉賓主持起步禮，包括

HOT ON THE TRACK 激烈競賽

Triumphant winners of the 10km Men Individuals Race - Airport Staff Cup. 10公里男子個人賽—機場員工組的勝出跑手。

Winners of the 10km Women Individuals Race - Airport Staff Cup display their jubilation. 10公里女子個人賽—機場員工組的優勝者表現雀躍。

From Page 1

香港民用航空事業職工總會主席張樞宏、香港工會聯合會會長林淑儀，以及中央人民政府駐香港特別行政區聯絡辦公室社會工作部副部長李運福。

這場勁力十足的賽事氣氛熱烈，一眾參賽健兒由航天城停車場起跑，沿着機場島東岸路的賽道跑兩圈，完成十公里的挑戰。跑手亦可選擇跑一圈，參加賽程較短的五公里賽，考驗個人毅力。

比賽當日，各勝出者在賽道上跑出佳績，機管局代表隊健兒更脫穎而出，分別勇奪機場員工組男子組冠軍及女子組季軍，成績優異。他們不僅摘下獎項，亦為比賽中的出色表現而獲得極大滿足感。

COVER STORY | 封面故事

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AA Assistant General Manager, Customer Services Rebecca Ho (left) receives the Supreme Service Award organised by Capital CEO and Capital Entrepreneur.機管局顧客服務助理總經理何佩珊（左），接受《資本才俊》及《資本企業家》頒發的「非凡服務大賞」獎項。

SUPREME SERVICE非凡服務

The airport’s renowned welcoming environment continues to resonate across industries, as the Airport Authority (AA) was recently bestowed with the “Supreme Service Awards 2013” organised by financial magazines Capital CEO and Capital Entrepreneur. The award winners were voted by an expert panel of judges in recognition of brands and companies that have provided superior service to the public through their dedication to enhancing customer relations.

In accepting the accolade during the award ceremony on 24 October, AA Assistant General Manager, Customer Services Rebecca Ho paid tribute to the airport. “We are proud to receive the award on behalf of the whole airport community who has made all the efforts to ensure a smooth, efficient and speedy customer experience for every passenger’s inbound and outbound journeys,” Ho said.

香港國際機場的待客之道遠近聞名，繼續得到業界推崇。機場管理局最近在財經雜誌 《資本才俊》及《資本企業家》舉辦的「非凡服務大賞2013」中獲得殊榮，這項大賞由專家評審團投票選出得獎品牌及企業，表揚他們竭力提升顧客關係，為公眾提供卓越服務。

於10月24日舉行的頒獎典禮上，機管局顧客服務助理總經理何佩珊領取獎項時向機場同業致謝。她表示：「我們很榮幸代表全體機場同業接受這個獎項，他們竭盡所能，確保每位旅客在抵港及離港的旅程中都能夠享受暢順、高效及便捷的顧客體驗。」

TRAVELLERS’ CHOICE旅客之選

Everyone at the airport community works hard to ensure that each passenger’s journey to Hong Kong is a pleasant one. Recently, our efforts were again recognised by being voted the “Best Airport in China” in the 2013 Business Traveller China Awards. This marks the seventh time in the past eight years we have clinched the accolade, a testament to Hong Kong International Airport’s (HKIA) reputation as the favourite travel and hospitality service provider in the poll organised by leading travel magazine Business Traveller China.

Meanwhile, HKIA’s outstanding facilities placed the airport among the top in the world in the eyes of US news blog The Huffington Post and tourism website The Guide to Sleeping in Airports. The Huffington Post particularly lauded the IMAX Theatre and the Aviation Discovery Centre as “awesome amenities that will help keep passengers occupied in transit”, while The Guide to Sleeping in Airports praised HKIA’s comfortable seating and entertainment facilities that keep travellers amused during long layovers.

機場同業各成員努力不懈，致力確保每位旅客在香港享受到愉快的旅程。最近，香港國際機場的努力再次獲得嘉許，在2013年《商旅》讀者評選大獎中獲選為「中國最佳機場」。這已是香港國際機場在過去八年內第七次奪得這項殊榮，證明香港國際機場在旅客心目中享負盛名，在這項由著名旅遊雜誌《商旅》舉辦的選舉中，被選為旅客最喜愛的旅遊及款待服務提供者。

此外，香港國際機場憑藉完善的設施，在美國新聞博客網站The Huffington Post及旅遊網站The Guide to Sleeping in Airports的眼中，是全球名列前茅的機場。The Huffington Post尤其讚揚IMAX影院及航空探知館，並將它們評價為「絕佳娛樂設施，讓旅客輕鬆等候轉機」，而The Guide to Sleeping in Airports則稱讚香港國際機場設有舒適座位及娛樂設施，乘客可善用漫長的停留時間，樂在其中。

AA General Manager, Customer Services and China & Industry Affairs Eva Tsang accepts the accolade of the “Best Airport in China” at the Business Traveller China Awards presentation ceremony. 機管局顧客服務及國內及業界事務總經理曾慧儀，在《商旅》讀者評選大獎的頒獎典禮上，領取「中國最佳機場」獎。

NEWS & EVENTS | 每月要聞

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In late October, AA CEO Stanley Hui and representatives of the AA paid a visit to the Shenzhen Fuyong Port and Dongguan Humen Port to gain a better understanding of the facilities’ operations. The two ports are among those connected by the ferry services of SkyPier at HKIA. During the visit, Hui and the delegation discussed with the top management of the ports and ferry operators further areas for cooperation.

On top of the tour, the group also took the opportunity to get a glimpse of the new Terminal 3 at neighbouring Shenzhen Bao’an International Airport which commenced operations on 28 November. The visit was mutually beneficial and facilitated an exchange of experience between the two airports.

於10月底，機管局行政總裁許漢忠及機管局代表團訪問深圳福永碼頭及東莞虎門碼頭，更深入了解這些設施的運作。這兩個港口是香港國際機場海天客運碼頭快船服務連接的其中兩個口岸。在訪問期間，許漢忠及代表團與碼頭的高級管理人員及渡輪營辦商會面，商談進一步合作領域。

除了到訪碼頭，訪問團亦藉此機會到鄰近的深圳寶安國際機場，參觀於11月28日全新啟用的三號航站樓。這次訪問促進了兩個機場的經驗交流，對雙方均有裨益。

BETTER LINKAGE WITH PEARL RIVER DELTA行政總裁訪問內地口岸

Members of the Law Society of Hong Kong delight in a tour of the Integrated Airport Centre to view the real-time monitoring of airport operations and the Air Traffic Control Tower to understand more about air traffic management.香港律師會會員參觀機場中央控制中心，了解機場運作的實時監控，並到航空交通指揮塔，更深入認識航空交通管理。

Delegates from the Hong Kong Coalition of Professional Services observe the behind-the-scenes operation of HKIA’s Baggage Handling System. 香港專業聯盟代表團參觀香港國際機場的行李處理系統，了解機場背後的運作。

PROFESSIONAL VISITS 專業團體成員參觀機場

The airport’s operations and future development updates were on full display for our recent visitors from different professional bodies who enjoyed the engaging experience at HKIA.最近，香港國際機場接待了來自不同專業團體的訪客，向他們介紹機場運作及未來發展的最新情況，並為他們帶來難忘的機場體驗。

MONTHLY SAFETY PERFORMANCE每月安全表現

INJURY RATE 受傷比率(per million passengers每百萬旅客)

10月 Oct 9月 Sep

MONTHLY THROUGHPUT每月客貨運量

PASSENGER TRAFFIC客運量(‘000 passengers 千人次)

CARGO TRAFFIC貨運量(‘000 tonnes 千公噸)

0 1000 2000 3000 4000 5000 6000

5,024

4,70210/2012

10/2013

0 50 100 150 200 250 300 350 400

367

34610/2012

10/2013

0

1

2

3

4

5

6

5.71 5.47

AA CEO Stanley Hui (centre) and AA representatives get a glimpse of the new Terminal 3 at Shenzhen Bao’an International Airport. 機管局行政總裁許漢忠（中）與機管局的代表團，參觀深圳寶安國際機場的全新三號航站樓。

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Customer services always top the agenda of HKIA with both frontline and supporting staff work promptly and diligently to meet customers’ expectation. Recently, AA Manager, Terminal Operation and Government Facilitation Tony Yu and Senior Operations Officer, Passenger Services Stephanie Leung were honoured with the Ombudsman’s Awards for Officers of Public Organisations. The distinction marks the third consecutive year that AA staff have been recognised for their customer service excellence.

As a team leader, Yu has always encouraged his team to go the extra mile when handling customers’ complaints, which would help turn them into compliments. Their exemplary approach was showcased when Yu and his team assisted a customer’s mother who was embarking on a flight transfer via HKIA on her own. However, the mother was anxious since she previously had an unpleasant experience. To ensure a smooth flight transfer and peace of mind for the mother, Yu made special arrangements with airlines and service providers. In addition, he went one step further by requesting for her return trip itinerary to ensure similar assistance could be provided on her way back.

On the other hand, in the daily work of the Passenger Services Team, Leung works closely with service providers to ensure quality service is offered to passengers. Upon close monitoring of the contractor’s service performance through on-site audit check and thorough review of customers’ feedback, she works with her teammates to address customers’ needs using all necessary means in a timely manner.

To deliver excellent customer service, Leung always bears in mind her rule of thumb – understanding customers’ needs through good manners and clear communication, as well as putting herself in customer’s shoes. “When we are better positioned to understand our customer’s viewpoint, we can act diligently to provide the highest quality of service to passengers,” Leung explained.

Despite winning the Ombudsman’s Awards, Tony Yu and Stephanie Leung are not resting on their laurels and instead strive to enhance their customer service even further. For Yu, the higher expectation from passengers has posed greater challenges, but also inspired greater motivation to raise the airport’s service standards. “The more complicated the complaint case, the greater my enthusiasm to sort out the problem,” Yu said.

Meanwhile, Leung notes that personal satisfaction and recognition of her efforts have inspired her to raise her efforts to an even higher level. Such dedication by Yu and Leung bodes well for passengers who look forward to an enjoyable airport experience at HKIA.

機場一直着重提供優秀的顧客服務，無論前線或後勤員工均工作認真勤快，務求滿足顧客的期望。最近，客運大樓運作及政府行政協作經理余奇峰及旅客服務高級營運主任梁芷珊獲得「申訴專員嘉許獎－公職人員獎」，是機管局職員連續第三年獲表揚其良好的顧客服務。

余奇峰是團隊領袖，經常鼓勵隊員在處理顧客投訴時多走一步，這樣可令投訴轉化為讚賞。他們以身作則，樹立榜樣，從協助一名顧客的母親中可見一斑。這位母親需要獨自在香港國際機場轉機，由於她過往曾有不愉快的轉機經驗，所以較為緊張。余奇峰知悉後，便與航空公司及服務營運商作出特別安排，確保她能順利轉機，讓她安心。他更進一步，主動了解她的回程資料，務求她在回程時亦得到類似的協助。

另外，梁芷珊在旅客服務團隊的日常工作中，與服務營運商緊密合作，確保旅客享受到優質服務。她透過實地巡查及詳細檢討顧客的意見，密切監察承辦商的服務表現，亦會與其他同事合作，採取一切所需方法，適時處理顧客的要求。

為提供理想的顧客服務，梁芷珊一直秉持宗旨，以友善的態度及明確的溝通技巧了解顧客的需要，並要設身處地為顧客着想。她解釋：「當我們能夠從顧客的角度設想，便能切實地為旅客提供最佳的服務。」

儘管奪得「申訴專員嘉許獎」的榮譽，但余奇峰及梁芷珊並沒有就此滿足，他們更致力進一步提升顧客服務。余奇峰認為，旅客期望愈高，挑戰便愈大，但同時亦帶來更大動力，以提高機場的服務標準。他笑言：「面對愈複雜的投訴個案，我愈有幹勁解決問題。」

梁芷珊亦表示，從工作得到滿足感及認同，激發她更努力精益求精。余奇峰及梁芷珊為旅客竭誠服務的精神，為機場的旅客帶來愉快的機場體驗。

Stephanie Leung 梁芷珊AA Senior Operations Officer, Passenger Services 機管局旅客服務高級營運主任

“ When we are better positioned to understand our customer’s viewpoint, we can act diligently to provide the highest quality of service to passengers.” 當我們能夠從顧客的角度設想，便能切實地為 旅客提供最佳的服務。」

Tony Yu 余奇峰AA Manager, Terminal Operation and Government Facilitation 機管局客運大樓運作及政府行政協作經理

“ The more complicated the complaint case, the greater my enthusiasm to sort out the problem.”

面對愈複雜的投訴個案，我愈有幹勁 解決問題。」

HEARTFELT CUSTOMER SERVICE竭誠為顧客服務

Fostering a culture of service excellence at Hong Kong International Airport (HKIA) involves our staff’s sustained and concerted efforts in providing quality service at

all times. These efforts were recently commended as two Airport Authority (AA) staff received the Ombudsman’s Awards for Officers of Public Organisations. They share with

HKIA News their mottos in achieving service excellence.

在香港國際機場建立卓越服務文化，有賴機場員工持之以恆、同心協力，時刻提供優質服務。這份努力最近獲得表揚，兩位機場管理局員工獲頒「申訴專員嘉許

獎—公職人員獎」。他們與《翱翔天地》分享了追求超卓服務的座右銘。

NEWS & EVENTS | 每月要聞

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HKIA EARNED ONE OF ITS HIGHEST HONOURS - INDUCTION INTO TTG TRAVEL’S HALL OF FAME香港國際機場奪得崇高榮譽— 榮登TTG旅遊大獎的「旅遊名人堂」

15TH ANNIVERSARY SPECIAL | 十五周年特輯

17-12-2009

SOFT OPENING OF NORTH SATELLITE CONCOURSE北衛星客運廊試業

HKIA is dedicated to enhancing its service for passengers, and this can be exemplified by the construction of the North Satellite Concourse (NSC) which commenced operations on 17 December 2009. Situated to the north of Terminal 1, the two-storey NSC has a floor area of 20,000 square metres and provides 10 frontal stands suitable for narrow-bodied aircraft to meet the growing number of passengers flying on smaller aircraft. With the new facility, more passengers can enjoy the convenience of embarking and disembarking their aircraft in an indoor, weatherproof environment through air bridges.

香港國際機場致力提升客運服務，興建北衛星客運廊便是一個例子。於2009年12月17日啟用的北衛星客運廊坐落於一號客運大樓北面，樓高兩層，佔地20 000平方米，設有十個供窄體飛機停放的廊前停機位，以應付乘搭較小型飛機的旅客量增長。隨着這項新設施啟用，更多旅客可以通過登機橋登機及下機，不受天氣影響，舒適方便。

As one of the most accomplished airports in the world, HKIA added to its résumé when it attained one of its highest achievements with its induction into TTG Travel’s Hall of Fame. The prestigious accolade was bestowed upon HKIA for winning TTG’s Best Airport award 10 consecutive times, underscoring the airport community’s efforts and dedication in providing an enjoyable passenger experience over the past decade. The TTG Travel Awards is widely considered to be a high distinction among aviation and travel industry practitioners, with the winners voted by tens of thousands of readers of TTG Travel Trade Publishing’s print and online publications every year.

香港國際機場是全球享負盛名的機場之一，晉身TTG旅遊大獎的 「旅遊名人堂」，更是機場取得的其中一項重要成績，為機場增添一份榮耀。機場於TTG旅遊大獎選舉中連續十次獲選為「最佳機場」後奪得這項殊榮，肯定了機場同業在過去十年竭盡所能、努力不懈為旅客帶來稱心滿意的體驗。TTG旅遊大獎廣獲航空及旅遊業者尊崇，每年的得獎者均由數以萬計來自TTG Travel Trade Publishing的印刷及網上刊物讀者投票選出。

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RAMPING UP SAFETY AWARENESS提高安全意識

The airport apron is always bustling with traffic, as aircrafts and ground vehicles frequent the apron roads. To promote driving safety, the Airport Authority (AA) organised a Ramp Driving Safety Award Presentation Ceremony on 30 October to recognise ramp operators who consistently observe safe driving practices. A total of 63 staff from 20 ramp operators received their accolades at the event.

Speaking at the ceremony, AA Executive Director, Airport Operations C K Ng applauded the effort of the award winners in maintaining a safe working environment in the airport. “The awardees are all exemplary role models for occupational safety. We believe that prompt action on hidden dangers is the best way to avoid accidents,” Ng stated.

The event is part of the AA’s Safety 2013 Campaign, which aims to raise the safety awareness of the airport community in order to make HKIA one of the safest airports in the world.

機場的停機坪交通非常繁忙，飛機及地面車輛在停機坪道路上不停往來穿梭。為推廣安全駕駛，機場管理局於10月30日舉行停機坪安全駕駛嘉許頒獎典禮，以表揚堅守安全駕駛指引的停機坪服務商。在頒獎典禮上，來自20家停機坪服務商共63名得獎員工獲得表揚。

機管局機場運行執行總監吳自淇在頒獎典禮上致辭，讚揚得獎者為維持機場工作環境安全而努力。吳自淇表示：「得獎者均是實踐職業安全的模範。我們相信『見隱患，即處理』是防止意外發生的最佳方法。」

這次活動是機管局「2013安全年」的活動之一，旨在增強機場社區的安全意識，致力建設香港國際機場成為全球最安全機場之一。

NEWS & EVENTS | 每月要聞

BUDGET FRIENDLY FLIGHTS TO INCHEON

廉航飛往仁川

Travelling to Incheon, Korea has become even easier with the recent addition of budget airline Eastar Jet to HKIA’s roster of airlines. Eastar Jet aims to popularise air travel by providing safe and comfortable flights for price-conscious passengers. The airline launched budget-friendly daily flights between Hong Kong and Incheon at HKIA on 5 December.

廉 價 航 空 公 司 易 斯 達 航 空（Eastar Jet）最近加盟香港國際機場提供航班服務，旅客前往韓國仁川更便利。易斯達航空旨在提供舒適安全的航班，吸引更多消費謹慎的旅客選乘。這家航空公司由12月5日開始，在香港國際機場每日提供價格相宜的航班服務，來往香港與仁川。

Following the footsteps of previous editions, Hong Kong International Airport’s (HKIA) 2012/13 “15 Years of Growth” Annual Report recently received three awards, including “Citation for Design” and the “Judges’ Special Award” at the 2013 Best Annual Reports Awards organised by the Hong Kong Management Association (HKMA). The report was commended for creatively conveying HKIA’s 15th anniversary in 2013, with its cover vividly illustrating HKIA’s core values and significant achievements in the shape of the airport island.

The annual report also scored highly at the 2013 Galaxy Awards where it took home honours in the “Annual Reports – Overall Presentation: Airport Management” category. The Galaxy Awards particularly cited the annual report’s excellence in clearly communicating its corporate values and performance through its vibrant and reader-friendly design.

香港國際機場以「發展15載」為主題的2012/13年報，最近勇奪三個獎項，包括在香港管理專業協會舉辦的「2013年最佳年報獎」中榮獲「優秀設計獎」及「評審特別獎」，延續過往數份年報取得的佳績。這份年報具創意地傳遞香港國際機場15周年的信息，封面以機場島的形狀，清晰表達機場的核心價值與重要成就，因而獲得表揚。

此外，這份年報亦於「2013年國際銀河大獎」中獲得高度評價，在「年報—整體風格：機場管理」組別中脫穎而出。國際銀河大獎特別讚揚這份年報以簡潔鮮明的設計，傳達香港國際機場的企業價值及業績表現。

DESIGNED TO IMPRESS精巧設計 別出心裁

AA Executive Director, Airport Operations C K Ng thanks the winners for maintaining a safe working environment in the airport. 機管局機場運行執行總監吳自淇讚揚得獎者維持機場工作環境安全。

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READY TO RESPOND應變準備

Two new lounges were recently unveiled at HKIA, offering travellers additional places to relax before embarking on their journeys.

Cathay Pacific opened its fifth passenger departure lounge The Bridge in late October, offering its First and Business Class passengers an exclusive space to unwind before their flight. Located near Gate 35, the 2,567-square-metre lounge adopts residential design features to make passengers feel at home. One of the lounge’s signature dining options is The Bakery, which serves freshly baked bread, pizzas and pastries, while at The Long Bar, passengers can sit back, take a sip of their drink and enjoy the fantastic view of the airport.

Meanwhile, a new flagship Plaza Premium Lounge also commenced operations on 3 December. Centrally located in the airport’s West Hall and measuring 1,394 square metres, the 24-hour pay-in lounge features five different zones providing travellers with multiple experiences and choices. For example, one of the zones that discerning diners must not miss is the main dining area The Market Place, which offers a diverse selection of local culinary delicacies including Hong Kong-style fish ball noodles, pineapple buns, egg tarts and steamed rice rolls.

Newly opened Cathay Pacific’s The Bridge and Plaza Premium Lounge offer passengers additional serene areas to unwind at the airport.全新開幕的國泰航空貴賓室「逸連堂」及環亞機場貴賓室提供更多恬靜空間，讓旅客在機場盡情放鬆。

HKIA was the scene of a crash simulation exercise during the early hours of 27 November that aimed to enhance the airport community’s cooperation in implementing emergency procedures during large-scale incidents. More than 450 representatives from over 20 Government departments and organisations took part in this annual crash exercise.

During the exercise, an aircraft carrying medical-use radioactive material with 142 passengers and crew on board made a hard landing on HKIA’s runway, causing its fuselage to crack. While the passengers and crew were evacuated, some were contaminated as a result of radiation leakage from the damaged cargo carrying radioactive material. Acting swiftly, all emergency units responded to the scene to render rescue, medical services and other support operations including conducting a radioactive decontamination process.

Every year, HKIA conducts around 100 drills, exercises and training seminars as part of the AA’s commitment to providing safe and secure services and facilities for passengers.

香港國際機場在11月27日凌晨舉行演習，模擬一宗飛機碰撞事故。這次年度救援演習的目的，是提高機場同業協調處理大型事故的緊急應變能力，共有超過450名來自20多個政府部門及機構的人員參與。

在演習中，一架載有醫療用放射性物質及142名乘客和機組人員的飛機，在降落機場跑道時碰撞着陸，導致機身破裂。由於機上載有放射性物質的貨物損毀，導致輻射洩漏，部分乘客及機組人員在疏散時受到放射性物質污染。事發後，所有應變單位迅速採取行動，趕到現場展開救援，提供醫療服務及其他支援，包括進行消除放射性污染的程序。

機場每年進行約100次演習、練習及培訓研討會，致力為旅客提供安全可靠的服務及設施。

最近兩個位於香港國際機場的新候機貴賓室揭幕，為旅客提供更多休閑地方，在踏上旅途前放鬆身心。

國泰航空位於機場的第五個離境貴賓室「逸連堂」於10月底啟用，讓頭等及商務客位旅客於登機前，可在尊享的空間休息。新貴賓室毗鄰35號登機閘口，面積2 567平方米，以品味住宅為設計概念，讓旅客感到賓至如歸。「烘焙坊」是這個貴賓室其中一個特色美食閣，供應新鮮出爐的麵包、薄餅及糕點。旅客亦可安坐「長堤吧」，一邊品嚐飲品，一邊欣賞機場的迷人景色。

此外，全新的環亞機場貴賓室亦於12月3日啟用。這個24小時開放的旗艦收費貴賓室位於機場西大堂中心位置，面積1 394平方米，並設有五個不同區域，讓旅客享有不同體驗及選擇。例如主要餐飲區「The Market Place」提供各式本地佳餚，包括港式魚蛋粉、菠蘿包、蛋撻及蒸腸粉，是饞嘴食客不容錯過的美食區之一。

RELAX AND UNWIND 優閒舒適

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GREEN CABS CHARGED UP AT HKIA機場為環保的士設置充電站

Hong Kong International Airport (HKIA) has always sought to protect the environment and maintain blue skies at the airport. A primary way it has done this is by running one of Hong Kong’s largest fleets of electric vehicles in its operation. Since September, the Airport Authority (AA) has extended this environmental commitment by installing two sets of e-charging taxi stations at the taxi staging area on a trial basis as a support to the taxi industry. Using the new facility, a fully charged taxi can travel approximately between 250 to 300 kilometres, equivalent to travelling between HKIA and Central over six times.

香港國際機場一直致力保護環境，持續改善機場的空氣質素，其中一項主要措施是在運作中使用電動車，而這支車隊更是全港最大規模的電動車隊之一。自9月以來，機場管理局進一步實踐環保承諾，以試行形式在的士停候區設置兩個電動的士充電站，以支持業界駕駛電動的士。當的士在新設的充電站將電池充滿電後，可行駛大約250至300公里，路程相當於來往機場與中環六次以上。

CARE FOR YOUNG PLANTS保育小樹苗

In support of the “Islands District Healthy City Tree Planting Festival – Green Lantau 2013” organised by the Islands District Council, AA staff members and their families joined the Tree Caring Day on 9 November. In the activity, participants took a relaxing walk at Nei Lak Shan on Lantau Island, during which they were briefed on local ecology and tree conservation, as well as observed the growth of trees and helped clear the grass near the newly planted seedlings.

The event is a follow-up activitiy of the Tree Planting Festival held in mid-April, during which 2,200 native seedlings were planted. The festival aims to enhance the ecological environment and biodiversity of the district, as well as increase participants’ awareness of environmental protection.

於11月9日，機管局員工及親友參加由離島區議會主辦的「離島區健康城市植樹節─綠色大嶼2013」護林活動。在活動中，參加者悠然漫步到大嶼山的彌勒山，沿途聽取專人講解本地的生態及樹木保育情況，觀察樹木生長狀況，並協助清除新種幼苗旁的雜草。

這次活動是4月中舉行的植樹節的後續部分。植樹節當日共種植了2 200棵本地原生樹苗，目的是改善區內生態環境及增加生物多樣性，並提高參加者對保護大自然的意識。

A WALK WITH NATURE 漫步大自然

Around 30 AA staff spent a delightful Saturday morning communing with nature and showed their full support of WWF’s Walk for Nature held at the Mai Po Nature Reserve on 9 November. The AA has sponsored the green fundraising event since 2009, which aims to shed light on conserving Hong Kong’s environment by increasing public awareness and appreciation of nature.

This year’s event took on a special meaning as it celebrated the 30th anniversary of WWF-Hong Kong’s management of the Mai Po Nature Reserve, home to diverse species of flora and fauna, and particularly known as a paradise for birds. Participants relished the tranquil five-kilometre walk through one of Hong Kong’s most iconic natural environments observing amazing natural habitats including bird hides, fishponds, reed beds and gei wais (shrimp ponds).

於11月9日，約30名機管局員工參加由世界自然基金會在米埔自然保護區舉辦的 「步走大自然」，為籌款活動出一分力，在鳥語花香的郊外度過愉快的星期六早上。「步走大自然」旨在提高公眾對保護環境的意識，鼓勵欣賞大自然，藉以宣揚香港環境保育。機管局自2009年起贊助這項環保籌款活動。

適逢今年是世界自然基金會香港分會管理米埔自然保護區30周年，為這次籌款活動倍添意義。米埔自然保護區孕育了豐富的動植物物種，更是聞名的雀鳥天堂。參加者在香港其中一個最具特色的大自然環境步行五公里，享受寧靜宜人的景色，沿途欣賞迷人的自然生境，包括觀鳥屋、魚塘、蘆葦叢及基圍（傳統 蝦塘）。

GOING GREEN | 關注環保

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In support of the “Speak Up for Our Oceans” campaign organised by Ocean Park Conservation Foundation, Hong Kong (OPCFHK), a TV commercial and print advertisements were launched at HKIA’s terminals and will run through January 2014. As part of the promotion initiatives for the 19th Ocean Park Conservation Day on 11 January, the advertisements feature celebrities including Gigi Leung, Aarif Rahman and Charlie Young speaking up for marine animals to raise public awareness on marine conservation.

為支持由香港海洋公園保育基金舉辦的「為海洋發聲」活動，由現在至2014年1月，香港國際機場在客運大樓播放電視廣告及展示平面廣告，為明年1月11日舉行的「第19屆海洋公園保育日」作推廣。多位名人包括梁詠琪、李治廷及楊采妮參與廣告拍攝，一同發聲支持保護海洋動物，藉以提高公眾對海洋保育的意識。

SPEAKING UP FOR OUR OCEANS為海洋發聲

Catch the “Speak Up for Our

Oceans” advertisement and save our seas觀看「為海洋發聲」廣告，拯救我們的海洋http://youtu.be/

Q9lBFozEbwI

WONDERS OF LANTAU’S NATURE大嶼山自然奇觀

On the heels of its “Green Terrain” theme that commenced in July, the Gem of Lantau’s Nature Exhibition continues to inform viewers with

its new “Ocean Blue” theme that runs from now till March 2014. Located at the Departures Hall of Terminal 1, the display is organised by Green Power with the full support from the AA showcasing the fascinating biodiversity of Lantau Island.

As an added interactive activity to further nurture a sense of environmental protection for the island, a Fascinating Origami Corner workshop is held every weekend for the public to showcase their creativity and learn how to make their own paper craft animals to bring home. 在一號客運大樓離港大堂舉行的「大嶼山的自然瑰寶」展覽，繼於7月以「陸」為主題揭開序幕後，由即日至2014年3月以「海」為新主題，繼續向參觀人士展示大嶼山豐富的生物多樣性。機管局全力支持這項由綠色力量舉辦的 展覽。

為進一步培養公眾對保護大嶼山自然環境的意識，除了展覽外，在每個周末舉行「繽紛摺紙工作坊」，讓參加者透過這項互動活動，發揮創意，學習製作摺紙動物，並將製成品帶回家留念。

Still crossing out your Christmas list? During the festive Christmas and New Year season, passengers looking to purchase last-minute presents can conveniently do so before boarding their flight. With over 280 retail outlets spread throughout HKIA’s terminals, travellers can find the perfect gift for their loved ones by selecting from a wide variety of shopping options ranging from clothing, jewellery and watches to electric appliances, cosmetics and toys.

你仍在搜羅聖誕禮物嗎？在普天同慶的聖誕及新年佳節，香港國際機場的旅客在登機前最後一刻，仍可以盡情選購禮品，十分方便。機場客運大樓有超過280家零售店鋪，由服飾、珠寶、手錶、電器、化妝品以至玩具，應有盡有，旅客可從中為摯愛親朋選購理想禮物。

DID YOU KNOW? 你知道嗎？

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Share your most thrilling adventures throughout the world and stand a chance to win exciting prizes. Simply send us your photos with your bilingual name and caption on or before 10 January 2014 at hkianews@hkairport.com. Winners will receive an HKIA cash coupon worth HK$100, with the winning photos published in the next issue of HKIA News.

將旅途中拍攝到的精采照片與讀者分享，有機會獲取豐富獎品！請於2014年1月 10日或之前，將照片連同中英文姓名及圖片說明發送至hkianews@hkairport.com。得獎者可獲得價值10 0港元的香港國際機場現金 券，而得 獎作品更會於下期《翱翔天地》刊登。

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LENDING A HAND TO CHARITY 為慈善出力

Airport Authority (AA) staff are always enthusiastic about helping those in need through any possible manner. One such example took place on 23 November, when AA staff and their families raised funds for the South Kwai Chung Service Centre by participating in a flag-selling activity. Throughout the morning, the volunteers displayed their charitable spirit and sincere smiles in approaching passers-by around Tung Chung to donate money for the meaningful cause. Through their altruistic efforts, the donations raised went towards the centre’s elderly services, which provides medical and rehabilitation care for seniors living in the district.

機場管理局員工一向熱心助人，透過不同形式幫助有需要人士。於11月23日，機管局員工與親友參加賣旗活動，為南葵涌服務中心籌募善款，便是其中例子。賣旗活動日上午，義工們展示他們的善心，在東涌以真誠笑容向途人募捐，為有意義的籌款活動出一分力。義工們無私付出籌得的善款，會用於中心的老人服務，為區內長者提供醫療及康復護理。

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HAPPY HOURS | 工餘時光

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