Brianna_jiles@yahoo.com 2506 Smoke Tree rd., Augusta, GA 30906 (706)267-0583

OBJECTIVESSeeking a position that will allow the opportunity to contribute to a company’s growth, profitability and success.

QUALIFCATIONS

Hardworking, dependable, highly organized, self-starting, quick learner. Comfortable working with others and working under stress. Excellent customer service skills, Strong experience in data entry and retrieval, filing records, and recognizing discrepancies.

EDUCATIONLucy Craft Laney High School

May 28, 2013 - High School Diploma

Georgia Southern University

January 13, 2014- May 12, 2015

Georgia Regents University

August 1, 2015-

BRIANNA JILES

Brianna Jiles

EXPERIENCEWendy’s Front sandwiches – cashier (January 2011-August 2012) Maintained high standards of customer service during high-volume, fast-paced operations  Communicated clearly and positively with coworkers and management  Mastered point-of-service (POS) computer system for automated order taking  Handled currency and credit transactions quickly and accurately  Followed procedures for safe food preparation, assembly, and presentation  Assisted management with inventory control and stock ordering  Built loyal clientele through friendly interactions and consistent appreciation  Resolved complaints promptly and professionally  Took customers’ orders correctly to ensure seamless service Took initiative to find extra tasks when scheduled duties were completed

Splash in the Boro Slide attendant (Summer 2015)

Ensure appropriate number of people can get on ridesEnsure children are the appropriate height and age for rides.Board passengers onto ride.Explain safety procedures to riders.Entice patrons by describing the actions of the ride.Ensure passengers are secured safely.Stop vehicle and de-board passengers in case of emergencies.Provide assistance to patrons entering and exiting ride.Shut down ride if major repairs are needed.Clean up debris around ride.Keep an eye on patrons and their movements to ensure they are not in any danger.Remove disorderly, obnoxious, or sick people from rides.Enforce all safety regulations and stay current with safety rules and procedures

2

Brianna Jiles

SITELCustomer Service Representative (January 2013- August 2014)

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.Answer calls and respond to emails. Handle customer inquiries both telephonically and by email.Research required information using available resources.Manage and resolve customer complaints.Provide customers with product and service information.Enter new customer information into system.Update existing customer information. Process orders, forms and applications.Identify and escalate priority issues.Route calls to appropriate resource.Follow up customer calls where necessary.Document all call information according to standard operating procedures.Complete call logs.Produce call reports.

SKILLS

CommunicationPrioritizing Interpersonal skillsProblem-solving abilitiesDependabilityAmiableAttentiveHardworkingHonest

AWARDS

George P. Butler High School One & Done

3

Brianna Jiles

Only for students who passed all parts of the high school graduation test the first time.

Graduated Top 25 in My Class

6 Honorable Awards from Future Business Leaders of America

Miss Freshman – George P. Butler High School

*references available upon request

4