bsbpmg515a_bus lesson 8

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BSBPMG515A Manage Project Human Resources Presentation 8

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PRESENTATION OBJECTIVES

At the end of this presentation you will be able to:

• Identify and manage inter-project and intra-project resource

conflict to minimise impact on achievement of project objectives

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HUMAN RESOURCE CONFLICTS

Identify what are your POTENTIAL inter-project and intra-

project resource conflicts

What are your human resource levels and current

commitments

Are your human resources already working on inter and intra

projects

Are you aware of any rules or other constraints that would

cause inter and intra conflicts

• Do you know if in fact issues relating to inter-project and intra-

project resource management could help rather than hinder your

project management?

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HUMAN RESOURCE CONFLICTS• It is not uncommon for project “human” resources to be assigned to just one

project from start to finish with no additional responsibilities

Sharing

• If “sharing” human resources among projects, for example, affords more

flexibility and control for overall resource management, then it is a sound

concept but could come with a degree of issues given you are dealing with

people not objects!

• For example, you may be requested to provide a specific team member

because of a skill requirement needed in two concurrent projects. The tasks

the team member performs would then require a cooperative “re-scheduling”

agreement to fulfil both project needs and this would need to be managed

delicately to avoid conflict

• Sometimes, project management software can be helpful in calculating

multiple project tasks in a CPS for you and to update time schedules

automatically

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Maintaining the work balance among your project team

resources

• Often, a form of resource levelling is used to address any

imbalance between the needs in intra or inter projects that fall

within the areas of responsibility for a project manager or team

that is connected

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HUMAN RESOURCE CONFLICTS• Resource levelling can include both people or

equipment

• When more resources, such as human resources, are needed than are available the use of project management software will resolve over-allocations or conflicts of this nature

• If the conflict potential here is deciding on either the inter-project or intra-project resource allocation the answer could be to select the project with either the lowest or highest priority.

The measurement of this, if not apparent, could be done using a form of ‘resource substitution’ software which would identify the human resources based on the skill demands, or a resource pool, or the simple availability of the resources for the suggested projects.

• Delaying the use or allocation of resources during a given time period

Find a resource with suitable available time by using software or filter through a manual listing of your human resources by skills and availability and make the changes accordingly

• Interrupt a project phase or schedule so the start or end dates/time changes to allow resources to operate more flexibly

• Reduce or alter the scope of a task or phase

• Replace the required intra or inter project needs with a different resource that is better able to complete the task

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Conflicts can arise within your own project management

techniques

• Changing lead time when your resources have more tasks

assigned to them than can be completed

• Attempting to schedule certain tasks simultaneously

• Managing intra and inter project demands with human resources

not compatible with change

• Your management of human resources can extend to conflicts that

occur with personality and team member reactive issues

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Superiority

• Where an individual team member believes they are better

qualified than other team members in skill or experience levels

• At a team level conflicts like these can also extend to shared

convictions of superiority, perceptions of entitlements, or in fact

not being chosen for things like other project resource sharing

Vulnerability

• Resource issues that involve inter-project and intra-project human

resources may cause team members to perceive fears about their

future. If the resource management involves moving from project

to project this belief can be exacerbated

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Task conflicts

• These types of conflicts can occur when intra-project team

members disagree on a range of issues that are relevant to

meeting shared time frames or CPS baselines

• Management of this type of conflict is to encourage self-resolution

of any misunderstandings so that individuals who disagree with

the team recognise if their position is unreasonable avoid being

assigned low-status tasks or penalised in some way

• Personal conflicts such as these are usually emotive and range

from personality conflicts to relationship conflicts within all

projects, including the related inter or intra examples

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HUMAN RESOURCE CONFLICTSKnowledge sharing conflicts

• What would cause a conflict by facilitating knowledge transfer between

project resources?

Not all projects require the same human resource levels or quantity

Lack of knowledge on how to approach inter-project and intra-project

resource transfer within and between projects

Inter-project and intra-project Groups working on the project may have

different goals and expectations

• In some cases, personalities often indicate symptoms that appear as a

“conflict” but are in fact individuals displaying negative feelings toward

another team or member because of inter or intra project rivalry

• Such personal conflicts often occur with no specific reference to the areas

of resource management and need to be addressed by HR or project

managers in a different manner

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Managing the conflict

At the outset, ensure you examine and re-evaluate your project

human resource strategies, policies, and procedures

If you need to be involved in inter and intra project resource

management, minimise the potential impact of NOT achieving

project objectives by first discussing the likely conflicting ideas

with team members

Try to avoid the “agree to disagree” outcomes that many teams

seek as a resolution. Manage the conflicts by adopting formal

procedures, processes, goals and importantly responsibilities

• The experience and knowledge which exists between inter and

intra projects can be used to assist all team members

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PRESENTATION SUMMARY

Now that you have completed this presentation you will be able to:

• Identify and manage inter-project and intra-project resource

conflict to minimise impact on achievement of project objectives

bsbpmg515a_bus lesson 8

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