ca uim overview

基礎設施監控管理解決方案CA Unified Infrastructure Management

(Nimsoft)

聚碩科技 Bevis

前言 CA UIM Monitor Overview UIM

UIM Architecture Technologies coverage Portal

總結

Agenda

2 Copyright © 2013 CA. All rights reserved.

IT 人員的困擾

一般使用者

探索元件、模型關係將行動自動化並加以協調，規劃並管理處理能力將事件相互關聯，並找出根本原因

管理非 SNMP 及非 IP 以及透過網路傳輸的語音和視訊收集並分析所有元件的效能指標

提高處理能力是否能夠提升效能？

監視應用程式回應時間主動監控元件之間所有類型的流量

管理虛擬及實體系統效率

為什麼服務台接獲這麼多「網路速度緩慢」的客訴？

這些新的非 SNMP 裝置是否造成頻寬問題？我們是否應該注意這些警訊？提高處理能力是否能夠提升效能？

究竟那個環節出問題？

為什麼「速度」變得緩慢？

根本問題 (ROOT CAUSE)?

昨天的網路異動是否造成系統不穩定 ?

警訊 Alarm 該注意？

可行情報的聚合式檢視簡化各種不同系統、網路及應用程式的效能、錯誤及流程管理。將各種不同的大量資料，快速轉換成可行的想法，以提升服務品質、可預期性及效率。

ApplicationCommercial & Custom

ServerPhysical & Virtual

DatabaseIT & Business

CloudPublic & Private

NetworkLAN & WAN

PowerEfficiency

Storage

統一的效能資訊中心

UIM 效能中心各個

層面的整

合檢視

處理能力

效能流量

應用程式

可用性

可預期性

各層面的整合檢視

CA UIM 系統監控流程圖

IT 監控台 (UMP)

事件主控台 (NMS)

實體 / 虛擬伺服器 Application網路設備

監控資料

事件

過濾的事件 / 過濾的告警

效能狀態資料告警訊息

單一管理入口

效能與品質監控 (Probe)

使用者問題反應

效能報表

SMS

Database



總結


UIM Solution Overview

ApplicationCommercial & Custom

ServerPhysical & Virtual

DatabaseIT & Business

Business Service Management

Service Levels

End user Response Time

Performance & Availability

Events

CMDB Service Desk

Service-NowAtriumExcelBMCHPIBMCANovell/Managed Objects

Service-NowHP Service DeskHP Service Mgr. CA Service DeskRemedy ARSSalesforce.comFrontRange/HEAT

CloudPublic & Private

NetworkLAN & WAN

Monitoring Foundations

DatabaseMonitors

ServerMonitors

NetworkMonitors

ICM

TransactionTesting

APM

Service Level ManagementAnd

AgreementsSLM

ServiceImpact

BSM

Four Core concepts within Monitoring Infrastructure Component

Management (ICM) Application Performance

Management (APM) Service Level Management (SLM) Business Service Management

(BSM)

All areas need to be addressed and monitored to ensure total Service Delivery Quality

Nimsoft provides for all data gathering and analysis concisely

UIM Architecture (Simple)

UIM Architecture

Syslogs

SNMP Traps

SNMP Get

Nimsoft unified monitoring architecture

NMS – Multi-site Deployment

© 2010 Nimsoft. All rights reserved.

Domain/Enterprise

Domain



總結


CA UIM

■ 可視化報表■ 多重技術支援 ( 支援監控多種服務類別

ex.DB 、 Storage 、 Process 、 Service 、Logmon 、 dirscan)

主要功能

■ 內建的 Probe 的快速部署■ 監控所有基礎結構元件及支援的技術所達到的效能■ 即時掌握效能問題的效能歷程內容

專為客戶價值所設計

伺服器效能分析

提供可視化報表的聚合式檢視

監控實體 / 虛擬設備

■ 可即時監控及 Trobushuting

■ 告警處理及事件狀態保留■ 有效管理資產設備■ 可搭配拓撲圖 (CA Spectrum)

異質系統的 Probe 監控

虛擬 – IBM LPAR 、 Microsoft Hyper-V 、VMware 、 Cisco UCS

■ 探索虛擬環境及其相關的虛擬機器 (VM)

■ 監視並收集虛擬資源的效能及可用性指標，包括主機、 VM 、資源集區等■ 使用時間臨界值及常態偏差違規，主動分析系統問題的資料■ 對於收集的效能指標提出報告，以驗證預期的服務層級

Technology Coverage +120 probes

VMware Citrix XenServer/ XenDesktop / XenApp Microsoft Hyper-V Oracle Solaris Zones IBM PowerVM Red Hat Enterprise Virtualization

SAP Microsoft Exchange Lotus Notes Apache HTTP Server Microsoft IIS MS Active Directory

APPLICATION MONITORING

VIRTUALIZATION MONITORING

Private Flexpod, Vblock

Public Amazon, Rackspace,

MS Azure, Google App Engine, Google Apps, SFDC CRM

Citrix CloudPlatform

Oracle DB Microsoft SQL Server Informix IBM DB2 MySQL Sybase

CLOUD MONITORING

DATABASE MONITORING

Microsoft Windows Server Unix

AIX, Solaris, HP-UX Linux

RedHat, CentOS, Suse AS400

Router and Switch Network Response Time Cisco Qo5 Cisco IP SLA Flow Analysis

SERVER MONITORING

NETWORK MONITORING

SharePoint Tomcat IBM WebSphere JBoss Oracle WebLogic End-to-end

response

Data Center Power, Cooling & Energy

DATACENTER MONITORING

Cisco VoIP Microsoft Lync

VOIP MONITORING EMC IBM System Storage NetApp

STORAGE MONITORING

vCloud Cloud Monitor

(Websites)

Hitachi

Monitor: Servers

Comprehensive agent or agent-lessmonitoring for broadest range of operating systems Microsoft Windows Server Linux (RHEL/CentOS) IBM AIX IBM AS400 Oracle Solaris Novell Suse HP UX

Monitor: Virtualization

Nimsoft Monitor offers sophisticated, comprehensive and efficient monitoring of virtualized environments. Citrix XenDesktop Citrix XenServer VMWare IBM PowerVM Microsoft Hyper-V Oracle Solaris Zones RedHat Enterprise Virtualization

Monitor: Network

Nimsoft Monitor for Networks provides complete network visibility, allowing you to maintain the highest levels of business service quality Topology Manager and RCA Routers and Switches IP-SLA Enhanced Cisco Monitoring Extensible monitoring for any

SNMP device

Monitor: Applications

What matters to users and the business is whether applications are up and responding.

Apache and Apache Tomcat Cisco VoIP Citrix XenApp Cluster Servers IBM Lotus Notes IBM WebSphere Jboss Microsoft Active Directory Microsoft Exchange Microsoft IIS Oracle WebLogic

Monitor: Databases

Nimsoft Monitor allows you to effectively monitor databases, associated applications and user transactions to ensure high throughput and peak performance. IBM DB2 Informix Microsoft SQL Server MySQL Oracle DB Sybase

Monitor: Public and Private Cloud Services

Nimsoft Monitor Delivers un-paralleled monitoring of public cloud services Amazon Rackspace Salesforce Google … and more

And private cloud infrastructures vBlock vCloud … and more



總結


CA Nimsoft Unified Service Manager Out of box service oriented views based on dynamic grouping

Perfect for presenting the status of services/customers to executives.

Automatic grouping

Provides a Heat map approach with different level

Supports drill down into device views and reports

Automation-Dynamic service grouping with heat map

Provides a consolidated view of performance, availability and monitoring for servers or network devices

Tree displays status for all groups and devices. Quickly jump to different views as needed per operator or customer

Fast, lean presentation of large amounts of technical detail

Auto-baseline, lean presentation

CA UIM Monitor - USM Device View

Unified Report – Top N

Click

Drill down to server performance report

Unified Report - More

Business insights via intelligent analytics

– 100+ pre-packaged reports and fast, drag-and-drop custom report creation

– Report based on customers, geographies, users, and groups

– Output reports in HTML, PDF, XLS,RTF, SWF, ODF, and TXT

– Flexible report scheduling, distributionand historical versioning

Report Samples

CA UIM 可透過 vmware probe 監控 vmware 虛擬環境效能狀態 , 包含 : 實體主機效能狀態實體主機可用空間狀態 (Datastore) 虛擬主機效能狀態虛擬主機資源分配虛擬主機電源狀態 VMware Tools 狀態…

VMware vSphere 效能監控

資料庫告警- Ex. CA UIM 可透過 Oracle Probe 監控資料庫狀態

- Tablespace 快滿告警- Monitor active connection ratio

Storage 存儲監控Ex. CA UIM 可透過 clariion probe 監控 EMC 存儲設備狀態 , 包含 :

— Controller 狀態 (SP)

— Cache 狀態— LUN 狀態— IOPS 使用狀態— Storage Pool 狀態— 硬碟狀況…

檔案大小異動監控CA UIM 提供 dirscan probe 可監控系統上的資料夾與檔案，資料夾與檔案監控包含 :

−資料夾 / 檔案是否存在−資料夾 / 檔案大小−資料夾 / 檔案大小變更−更改時間−檔案數量−檔案讀取反應時間

Logmon Probe 監控 log 檔內容 :Ex. 當找到以下關鍵字時發出告警 :當找到以下關鍵字時發出告警 :

ERROR EXCEPTION

Log 檔案監控



總結


影響服務的問題 ??

正常運行時間 % 發生故障時間 % 每年故障時間每週故障時間98 % 2 % 7.3 天 3 小時 22 分99 % 1 % 3.65 天 1 小時 41 分99.8 % 0.2 % 17 小時 30 分 20 分 10 秒99.9 % 0.1 % 8 小時 45 分 10 分 5 秒99.99 % 0.01 % 52.5 分 1 分99.999 % 0.001% 5.25 分 6 秒99.9999 % 0.0001% 31.5 秒 0.6 秒

如何測量可用性 ?

CA Service Assurance

Thank You!

Q uestions Time