compaq evo n400c

8/4/2019 compaq evo N400c

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Connectingto networkor modem?

Go toSection 2.20,

Networkor Modem

Connection.

Begintroubleshooting.

Is therepower?

Is the OSloading?

Is there video?(no boot)

Is theresound?

Beeps,LEDs, or error

messages?

Keyboard/ pointingdevice

working?

Go toSection 2.17,

Non-FunctioningDevice.

Go toSection 2.2,No Power.

Go toSection 2.6,No Video.

All drivesworking?

Y

Y

Y

Y

Y

Y

Y

Y

N

N

N

N

N

End

N

N

N

Go toSection 2.9,

No OS Loading.

Go toSection 2.15,

No Audio.

Go toSection 2.18,

Non FunctioningKeyboard,

or Section 2.19,

Non-FunctioningPointing Device.

CheckLED board,

speakerconnections.




7URXEOHVKRRWLQJ

1R3RZHU3DUW

No Power(Power LED is off)

1. Reseat power cables in docking stationand at the AC outlet.

2. Ensure AC power source is active.3. Ensure power strip is working.

Done

Remove fromdocking station

if applicable.

Power upon battery

power?

Power upon AC

power?

Power upin dockingstation?

Power upon battery

power?

Power upin dockingstation?

Done

*Resetpower.

*Resetpower.

Power upon AC

power?

N

Y

Y

N

N

Y

N

N

Y

Y

Y N

1. On some models, there is a separatereset button.

2. On some models, the computer maybe reset using the Standby switchand either the lid switch or the mainpower switch.

*Notes:

Go toSection 2.4,No Power,

Part 3.


Part 2.

Go toSection 2.8,

Non-Functioning

Docking Station.



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1R3RZHU3DUW

Continued fromSection 2.3,

No Power, Part 1

Visually check fordebris in batterysocket and clean

if necessary.

Done

N

Y

Power on?

Check battery byrecharging,

moving to anothercomputer, orreplacing it.

Power on?

Done

Y

Replace power

supply, (ifapplicable).

N

Power on?

Done

Y

N


Part 3.




7URXEOHVKRRWLQJ

1R3RZHU3DUW


No Power, Part 2

Reseat AC adapterin computer andat power source.

Internal orexternal AC

adapter?

Done

Done

Done Done

Power on?

Power on?

Power on?

Plug directlyinto AC outlet.

Power LEDon?

Power outletactive?

Try differentoutlet.

Replace externalAC adapter.

Replacepower cord.

Y

N

Y

Y

Y

Y

N

N

N

N

External

Internal


Part 4.



7URXEOHVKRRWLQJ


1R3RZHU3DUW

Y

N


No Power, Part 3

Reseat loosecomponents and

boards andreplace

damaged items.

Opencomputer.

Loose ordamaged

parts?

Y

Closecomputer and

retest.

Power on?

Done

N

Replace the following items, if applicable.Check computer operation after each

replacement:1. Internal DC-DC converter*2. Internal AC adapter3. Processor board*4. System board*

* Replace these items as a set to preventshorting out among the components.




7URXEOHVKRRWLQJ

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A

N

Standaloneor Docking

Station?

No Video

Replace one at a time. Test after each item:1. Cable between notebook and computer display (if applicable)2. Inverter board (if applicable)3. Display4. System board

Internal orexternal

display*?

Adjustbrightness. Video OK? Done

DockingStation

Internal

Standalone

External

Adjustbrightness.

Video OK? Done

Y

Depress lidswitch to ensure

operation.

Video OK? Done

Y

N

Video OK?

Done Done

N

Check for bentpins on cable.

Tryanotherdisplay.

Internal andexternal

video OK?

Replacesystemboard.

Y Y

NN

* Note: To change from internal toexternal display, use the hotkeycombination.

Y

Go toSection 2.7,

No Video, Part 2.



7URXEOHVKRRWLQJ


1R9LGHR3DUW

Y

N


No Video, Part 1

Done

Video OK?

Adjust externalmonitor display.

Adjust

displaybrightness.

Video OK?

Video OK?

Done

Done

Check for notebook properlyseated in docking station, bentpins on cable, and for monitor

connection.

Go to “A” inSection 2.6,

No Video, Part 1.

Check brightness

of externalmonitor.

Try anotherexternalmonitor.

Internaland externalvideo OK?

Go to Section 2.8,Non-FunctioningDocking Station.

Y

Y

Y

N

N

N

Removenotebook fromdocking station,

if connected.




7URXEOHVKRRWLQJ

1RQ)XQFWLRQLQJ'RFNLQJ6WDWLRQ

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Y

N

Reseat powercord in docking

station andpower outlet.

N

Replace these docking station componentone at a time. Check computer operationafter each replacement:1. Power supply2. I/O board3. Backplane board4. Switch box5. Docking motor mechanism

Check voltagesetting on

docking station.

Reset monitorcable connector atdocking station.

Reinstallnotebook into

docking station.

Dockingstation

operating?

Dockingstation

operating?

Removenotebook, reseatall internal parts,and replace any

damaged items indocking station.

Done

Done

Y



7URXEOHVKRRWLQJ


1R2SHUDWLQJ6\VWHP26/RDGLQJ

Hard drive,go to

Section 2.10.

Reseat powercord in docking

station andpower outlet.

Diskette drive,go to

Section 2.13.

CD-/DVD-ROMdrive,go to

Section 2.14.

Network,go to

Section 2.20.

NOTE: Before beginning, always check cableconnections, cable ends, and drives for bentor damaged pins.




7URXEOHVKRRWLQJ

1R26/RDGLQJIURP+DUG'ULYH3DUW

Go toSection 2.17,

Non-Functioning

Device.

Y

Done

N

OS notloading fromhard drive.

Non-system diskmessage?

Go toSection 2.11,

No OS Loadingfrom Hard Drive,

part 2.

Reseatexternal

hard drive.

OS loading?Done

BootfromCD?

Go toSection 2.13,

No OSLoading fromDiskette Drive.

Bootfrom

hard drive?

Bootfrom

diskette?

Change bootpriority throughthe setup utility

and reboot.

Bootfrom

hard drive?

Y

Y

Y

Y

Y

N

N

N

N

N

Check the setuputility for correct

booting order.



7URXEOHVKRRWLQJ


1R26/RDGLQJIURP+DUG'ULYH3DUWContinued fromSection 2.10,


Part 1

Reseathard drive.

Done

CD ordiskette in

drive?

1. Replace harddrive.

2. Replace systemboard.

Go to

Section 2.12,No OS Loadingfrom Diskette

Drive.

Load OS usingRestore CD if

applicable (seenote).

Format hard driveand bring to abootable C:\

prompt.

Create partition,then format harddrive to bootable

C:\ prompt.

Bootfrom diskette

drive?

Removediskette and

reboot.

Y

N

Bootfrom

hard drive?

Y

N

Y

N

Accesshard

drive?

Y

N

Accesshard drive? Done

Run FDISK.

Y

N

Hard drivepartition?

Hard driveformatted?

Y

N

Y

N

Computerboot?

Done

Y

N

Go toSection 2.13,

No OS Loadingfrom Hard Drive,Part 3.

Go toSection 2.13,

No OS Loadingfrom Hard Drive,Part 3.




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Y

Systemfiles on hard

drive?



Part 2

Clean virus. Done

N

Install OSand reboot.

Viruson harddrive?

OSloading fromhard drive?

Y

N

Y

N

Y

N

Diagson diskette?

Replacehard drive.

Run diags andfollow

recommendations

Run SCANDISK,check for bad

sectors.

Can badsectors

be fixed?

Replacehard drive.

Y

N

Y

N

Fix badsectors.

Boot fromhard drive?

Replacehard drive.

Done



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Done

Y

N

Reseatdiskette drive.

OS not loadingfrom

diskette drive.

Done

Y

Y

Y

Y

Y

Y

YN

N

NN

N

N

N

OSloading?

Non-

System Diskmessage?

Bootable

diskettein drive?

Install bootable

diskette andreboot computer.

Check diskettefor system files.

Try differentdiskette.

1. Replacediskette drive.

2. Replace systemboard.

Non-systemdisk error?

OSloading?

Bootfrom another

device?

Enable drive

and cold bootcomputer.

Diskettedrive boot

order.

Change bootpriority using

the setup utility.

Go toSection 2.17,


Diskette

drive enabledin the setuputility?

Go toSection 2.17,


Clear CMOS.Refer to Section1.2, “Changing aPassword,” forinstructions.




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Y

Done

N

Bootabledisk indrive?

Diskin drive?

No OSloading from

CD- orDVD-ROM drive.

Install bootabledisk andreboot

computer.

Go to

Section 2.17,Non-FunctioningDevice.

Go toSection 2.17,


Installbootable disk.

Boots fromCD or DVD?

Boots fromCD or DVD?

Try anotherbootable

disk.

Booting

from anotherdevice?

Bootingorder

correct?

Correct bootorder using

the setup utility.

DoneReseatdrive.

Y

Y

Y

Y

Y

N

N

N

N

N

Clear CMOS.Refer to Section1.2, “Changing aPassword,” forinstructions.



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N

Notebook in

docking station(if applicable)?

Internalaudio?

Audio? Done

Undock

Audio? Done

Turn up audiointernally and/or

externally.

Go to

Section 2.16,No Audio, Part 2.

Go toSection 2.16,

No Audio, Part 2.

Go toSection 2.8,


Replace the following docking stationcomponents one at a time as applicable.Check after each change:

1. Reseat docking station audio cable.2. Replace audio cable.3. Replace speaker.4. Replace docking station audio board.5. Replace backplane board.

Y

Y

Y

Y

N

N

N




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No Audio, Part 1

Reloadaudio drivers.

Audiodriver in OSconfigured?

Audio?

1. Replace internal speakers.2. Replace audio board, if applicable.3. Replace system board.

Y

Y

YN

N

N

Correctdrivers for

application?

Connect toexternalspeaker.

Load drivers andset configuration

in OS.

Audio? Done

Replace audioboard andspeaker

connections innotebook, ifapplicable.



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Done

Anyphysicaldevice?

Y

N

Unplug the non-functioning devicefrom the notebook, inspect cables andplugs for bent or broken pins or other

damage.

Reseatdevice.

ClearCMOS.

Done

Fix orreplace

broken item.

Non-Functioning

Device

Reattach device.

Close notebook,plug in power,and reboot.

Deviceboots

properly?

Go to

Section 2.9,No OS Loading.

Deviceboots

properly?

Possible bad hard

drive. Replacedrive.

Possible baddiskette drive.Replace drive.

Possible bad NIC.Replace card. Ifintegrated NIC,replace system

board. Y

N

Y

N




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N

OK?

Keyboardnot operating

properly.

Externaldeviceworks?

Replacesystemboard.

Replacesystemboard.

Connect notebookto good external

keyboard.

Reseat internalkeyboard

connector (ifapplicable).

Replace internalkeyboard or

cable.

OK?

Y

N

Y

N

Done Done



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Y

N

OK?

Pointing devicenot operating

properly.

Externaldeviceworks?

Replacesystemboard.

Replacesystemboard.

Connect notebookto good externalpointing device.

Reseat internalpointing deviceconnector (ifapplicable).

Replace internalpointing device or

cable.

OK?

Y

N

Y

N

Done Done




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Y

Disconnect allpower fromthe notebook

and open.

Nonetwork/modem

connection

N

Done

Digitalline?

Networkor modem jack

active?

Replace jack orhave jackactivated.

Connectto non-digital

line.

NIC/modemconfigured in OS?

Reloaddrivers andreconfigure.

ReseatNIC/modem if

applicable.

ReplaceNIC/modem ifapplicable.

Replacesystemboard.

OK?

OK? Done

N

N

N

N

Y

Y

Y

Y




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