con nuing professional educa on - wcupa.edu€¦ · the energy bus ‐ is an interna onal best...

Course Catalog Con nuing Professional Educa on

1. Communica ons ………………………………………….. 1‐2

2. Leadership …………………………………………………… 3‐4

3. Exam Prep ……………………………………………………. 5

4. Lean For Manufacturers ………………………………. 6

5. Microso …………………………………………………….. 7‐9

6. Online Courses …………………………………………….. 10

7. Project Management ……………………………..……. 11

8. Special Topics ………………………………………………. 12

9. Sales Training ………………………………………………. 13

TableofContents

The following courses are offered by West Chester University professors or Organiza onal Develop-ment professionals. Instructors are all experts in their respec ve fields, and courses can be custom-ized to fit your business needs.

Building a Posi ve Work Environment - This workshop is designed to support a posi ve professional environment that extracts the best from all team members. Content is delivered in three segments that work in tandem to build personal insight, develop interpersonal awareness, and encourage devel‐opment of specific skills to create a high quality workplace for everyone. Segment one includes an as‐sessment of each par cipant’s personality, segment two discusses conflict management, and segment three explores elements of emo onal intelligence. [Full‐day]

Business Wri ng - This course teaches par cipants how to write effec vely in a professional se ng. Elements of wri ng are reviewed, including focus, organiza on, clarity, concision, and gramma cal cor‐rectness. Addi onally, this course examines rules for wri ng well, professional email e que e, and re‐port wri ng. Any employee who has regular wri en communica on with coworkers or clients will ben‐efit from the informa on provided. This course can be customized to address aspects of professional wri ng that specifically concern your business. [Half‐day or full‐day]

Communica on and Team Building ‐ This half‐day workshop will help par cipants understand the stages of team building and provide strategies to use and create func onal, cohesive teams in organi‐za ons. Discussing challenges and successes in team building and brainstorming ideas for crea ve teambuilding will be part of the workshop. Issues such as ge ng members to share a common mission, iden fying team members’ unique talents, and building effec ve collabora on to fulfill team goals will be explored. [Half‐day]

Customer Service Communica ons - This full‐day workshop provides the technical consultant with the cri cal communica on skills necessary to succeed in the current customer‐driven business environ‐ment. Each of the communica on topics address key skill areas and provide a solid founda on for effec ve customer communica on and service. Techniques introduced, such as clarifying ques oning and paraphrasing, help the listener elicit the true meaning of the message sent and eliminate confusion or misinterpreta ons. The workshop combines facilitator instruc on with interac ve ac vi es to in‐clude customized role‐plays, group discussion, self‐assessments, individual and group exercises. [Full‐day: 8 CPEs | 7 PDCs | 7 PDUs]

Effec ve Listening - This half‐day workshop shows how listening effec vely is the key ingredient for mastering cri cal communica on skills necessary to succeed in any environment. We'll address ac ve listening techniques to navigate difficult situa ons in the workplace as well as in your personal life. Dy‐namics of effec ve communica on will be examined with an emphasis on listening to gain a be er un‐derstanding with varying audiences.

Accredita ons

NASBA: CPEs | SHRM: PDCs | PMI: PDUs

Communications

Emo onal Intelligence ‐ This half‐day workshop will help par cipants understand the concept of emo onal intelligence (EI), gauge their own emo onal acuity, learn specific strategies (like mindfulness and strategic listening) to increase their own EI. Presenters will discuss various types of emo onal intelligence and ex‐plore how a endees can use skills they already employ in one se ng to improve in others. The session in‐cludes an emo onal intelligence quiz. [Half‐day]

The Energy Bus ‐ Is an interna onal best seller by author Jon Gordon who reveals 10 secrets for approach‐ing life and work with posi ve, forward thinking that fuels teamwork ‐ at work and at home. Session intro‐duces how individual and team success is based upon core principles that may be found in an organiza on’s mission, vision, purpose, and goals statement. Learn to apply techniques that foster encouragement fuel‐ing individual/team success with posi ve energy. Personalize the session by adding your company values and drive your team’s performance to align common goals. [Half‐day]

Managing Conflict in the Workplace ‐ The half‐day workshop enable par cipants to iden fy, understand, and prac ce strategies to resolve conflict more effec vely. Specific conflict styles like avoidance or confron‐ta on will be presented along with the situa onal impact of each. Special focus on how to work effec vely with difficult people will be introduced along with presen ng novel strategies. Par cipants will have an op‐portunity to examine their own challenges and successes and prac ce skills via role‐plays. [Half‐day]

Nego a ng Conflict - The ability to navigate conflict is a cri cal skill for managers in today’s complex work environment. All too o en, managers spend their me dealing with the symptoms of conflict rather than addressing root causes. In addi on, managers who are without the skillset to effec vely deal with conflict o en avoids it un l the conflict becomes a much larger concern. This course will provide par cipants with the tools to iden fy early stage workplace conflict, diagnose conflict’s root causes and proac vely address it through effec ve nego a on and resolu on strategies. [Full‐day or Half‐day]

Public Speaking: Communica ng Your Ideas So “They” Pay A en on - This full day workshop provides de‐tailed a en on to enhancing oral presenta ons. Topics in this leadership skill development model include: 1) selec on of an appropriate and clear organiza onal pa ern; 2) use of key organiza onal elements; 3) wri ng and the use of oral vs. wri en style language; 4) u lizing appropriate evidence/support to bolster claims; 5) delivery skill development (both physical and vocal); 6) use of technology; and 7) understanding and gaining strategies for dealing with communica on apprehension/stage fright. [Full‐day]

Working Across Genera ons - Today, up to four genera ons may work side by side in the workplace or virtually from mul ple loca ons. Yet, these diverse employees enjoy different music, have different defining events, use different social media, and see different goals and means for ge ng a job done. Mul ple gener‐a ons can look upon one another with suspicion. In this course, a endees will gain the ability to op mize a diverse workforce, which makes the difference between a produc ve team and one that flounders. [Half‐day]

Accredita ons


Communications

Business Ethics - Over the course of an employee’s business career, they will come across a number of ethical issues. Mishandling these issues can irrevocably damage one’s reputa on, career, and an organiza on. Many ethical issues in business are somewhat predictable and knowing the correct course of ac on is the key to ethical conduct. This course addresses the prac cal side of ethics; how to manage and respond to the predictable ethi‐cal issues that one encounters regularly in the workplace. The course content is designed to help the audience improve their ethical thinking and decision making, with an emphasis on applying these skills to workplace chal‐lenges, and it includes interes ng and highly relevant case studies. [Full‐day: 8 CPEs | 7 PDCs | 7 PDUs]

Effec ve Decision Making - This full‐day workshop will help par cipants develop their cri cal thinking, decision making, and problem solving processes for the workplace. They will discover individual biases and blind spots, and learn how to diagnose common decision traps. A endees will also apply the 12 ra onal tools to improve individual and group problem solving. “Framing” or using several perspec ves for making decisions will be intro‐duced along with how to reduce the nega ve influences. The workshop is interac ve with individual and group exercises referencing case studies to enhance learning. [Full‐day: 8 CPEs | 7 PDCs | 7 PDUs]

Organiza onal Leadership - How can you move from management to leadership? A manager’s transi on from commanding to inspiring their employees is the focus of this course. Throughout, various leadership styles are reviewed, and each par cipant’s personal default leadership style will be iden fied. This course also teaches the best prac ces of leaders that maximize team performance, and communica on skills necessary for effec ve leadership. [Full‐day]

Situa onal and Transforma onal Leadership ‐ Leaders o en face situa ons that require different leadership styles to promote teamwork and coopera on. An effec ve situa onal leader evaluates many variables in their workplace to inform the use of a specific leadership style. This course explores “Situa onal Leadership” and teaches par cipants how to tailor their leadership approach the situa on on hand. The inherent challenges of team leading are compounded when a company is undergoing significant changes. A transforma onal leader can ensure con nued teamwork and corpora on during this turbulence. Strategies and techniques associated with “Transforma onal Leadership” are explained in the second half of this course. [Full‐day: 7 PDCs | 7 PDUs]

Team Building and Leadership - The varying personali es of team members can make it difficult for managers to lead effec vely. This course teaches par cipants strategies and techniques that promote coopera on among team members. Par cipants will learn how differences in personality influence interac ons, and how to u lize each team member’s strengths to build highly func onal teams. Addi onally, the difference between Leadership and management is explored, and par cipants will develop personal improvement plans to become more effec‐ve managers and leaders. [Full‐day: 7 PDCs | 7 PDUs]

Time Management - This half‐day workshop will provide a endees with strategies for more effec ve me manage‐ment to implement into their work and personal lives. Par cipants will explore ways to categorize tasks and set priori‐es as well as prac cal ways to approach tasks such as breaking difficult tasks into manageable pieces. Time Manage‐

ment helps a endees plan when to work on various jobs and how to appropriately delegate. [Half‐day]

Accredita ons


Leadership

is a partnership of United Way of Chester County, West Chester University and the Chester County Chamber of Business and Industry. The program’s mission is to strengthen social service organiza ons in Chester County by educa ng skilled and concerned ci zens and matching their interests and talents to fill posi ons on nonprofit boards of directors. Leadership Chester County is unique in its highly academic and comprehensive approach to educa ng volunteer leaders. Eight sessions cover 15 topics in nonprofit governance, community building and individual leadership skills, while covering key Chester County issues and introducing its non‐profit service sec‐tor. The customized board placement service offers meaningful applica on of the training upon gradua on. This program has been approved for 60 contact hours from West Chester University by the PA Cer fied Public Manag‐er®. Addi onal informa on: h p://www.leadershipchestercounty.org/.

Certi iedPublicManager A er successful comple on of the LCC Program, graduates will possess the leadership skills to sa sfy Level 1 requirements of the CPM cer ficate. CPM is a na onally recognized, public sector, leadership development program governed by the Na onal CPM Con‐sor um. It is the founda on of AACPM membership and recognized by ASPA. Cer fied Public Managers come from public, private and non‐profit sectors and the cer ficate is recognized by more than 40 states and growing. (h p://www.cpmconsor um.org/directory)

Accredited programs of Level 1 are delivered by educa onal ins tu ons who have been approved as an “affiliate” of the CPM Program, where Level 2 is administered by Millersville University, the sole provider for the Commonwealth of PA, for maintaining standards and compliance of the overall program. The PA CPM Level 2 phase is comprised of 242 hours primarily distance educa on courses with a more public sector, prac oner‐based approach (h p://www.millersville.edu/graduate/programs/noncreditprograms/pacpm/index.php). If you have completed the LCC Program or interested in pursuing CPM cer fica on, contact [email protected] for further informa on.

TheLCCCerti icateProgram

Leadership

Exam Prep 7-week courses are generally held in the Fall and Winter semesters, while the Accelerated 1-week program normally runs in June. Our team of instructors is comprised of professionals who are well versed and keep up with changes in both the GMAT (Graduate Management Admissions Test) and the GRE (Graduate Rec-ord Examina on). Prep courses are available during other months of the year for groups, providing there is a minimum of 8-10 a endees. Call to discuss your specific requirements for a prep course outside of the afore-men oned meframes. All a endees receive a Math and Verbal Refresher packet to assess their skill level and brush up on topics they may not have put into prac ce since their last day in college. Accelerated Grad Exam Prep - This is a 15‐hour preparatory course for the GRE and GMAT graduate entrance exams, spanning one intensive week in length. Sessions will update math skills in Arithme c, Algebra, Geometry, Data Sufficiency, Data Comparison, Word Problems and Special Topics. Important score raising aspects of the GRE and GMAT Verbal and Wri ng sec ons are covered. Homework assignments and reviews will integrate coursework to target problem areas for all a endees. Instructors are available during class evenings and beyond to maintain individual progress and strive toward success. It is highly recommended that students a end all 3 sessions. [15 hours]

Graduate Exam Prep ‐ This 7‐week preparatory course is for GRE or GMAT graduate entrance exam takers. Math topics are interspersed throughout the course to update skills in basic Arithme c, Algebra, Geometry, Sta s cs, Number Theory, Data Sufficiency and Data Comparison. Verbal and Wri ng topics to include essay wri ng, grammar, rhetoric, reading comprehension, cri cal reasoning and sentence comple on ques ons will be ad‐dressed but on a lesser scale than the math. A thorough review of computer test taking techniques and strate‐gies enabling students to focus quickly on the correct answer and ul mately, raising their score. [7 weeks]

ExamPrep

Lean courses will be tailored to fit your industry and organiza onal needs. In addi on to manufacturers, phar-maceu cal and medical industries benefit from lean, gaining efficiency and profitability throughout the en re value stream, from drug/device discovery, to sales and marke ng. Intro to Lean Principles ‐ Lean seeks to highlight and then eliminate waste that is not adding value in the eyes of the customer helping you to reduce the cost of safely producing high quality products and services on‐ me. Intro to Lean Principles begins the process to help organiza ons iden fy and implement an ac on plan to reduce wastes and inefficiencies. Employees will be equipped with skills to iden fy and eliminate unnecessary costs. The understanding of Lean principles is accomplished through classroom instruc on and par cipa on along with ex‐ercises, brainstorming and simula ons. [1 Full‐day or 2 Half‐days] Next Steps: The 5S Workplace Organiza on ‐ This workshop is designed to deliver the fundamental concepts of 5S to your workforce so your organiza on can begin pu ng this powerful system to work. Sort, Set In Order, Shine, Stand‐ardize, Sustain ‐ together, these 5 simple principles form the basis of the 5S System. 5S is a powerful front‐line tool for simplifying work processes, improving equipment maintenance, ensuring safety and product quality and elimina ng waste. 5S is the basis for any on‐the‐job process improvement ac vity. At the comple on of the course they will present the final results to company management. [24 hours, Typically 4 per week for 6 weeks]

The Value Stream Management System ‐ Value Stream Management simplifies the planning process for Lean implementa on, ensuring quick deployment and greater success. It uses metrics and repor ng to visually iden ‐fy bo lenecks and areas of opportuni es to improve your processes with the Lean tools. The central feature of this system is the value stream management storyboard, a tool represen ng an eight‐step process for Lean im‐plementa on. The storyboard brings together people, tools, metrics and repor ng into one visual document. This course will enable the learner to create and interpret both current and future‐state value stream maps and to recognize how a value stream map is used to improve an organiza on's processes. The par cipants will devel‐op a value stream map for a key process in your organiza on. [24 hours, Typically 4 per week for 6 weeks]

Kaizen for the Shop Floor ‐ Kaizen, meaning con nuous improvement, is a central philosophy of lean manufac‐turing. This workshop provides the training and skills needed to understand, plan, and implement kaizen. Par ci‐pants will receive a Kaizen for The Shop Floor workbook, and spend roughly the same amount of me in the classroom as on the floor implemen ng their improvement ideas. At the comple on of this course, par cipants will present final results to company management. [24 hours, Typically 4 per week for 6 weeks]

LeanforManufacturers

Let WCU know your desired IT topic for technical training and we will locate the Microso Subject Ma er Expert to bring to your site or hold at our loca on for the best cost. Courses must have a minimum of 6-8 a endees. Call to discuss your organiza on’s specific Microso topic for your IT staff. Below, are the more frequently requested one day MS courses. All topics may be tailored in both content and length. When inquir-ing, please specify MS Office version. MS Access Level 1 is designed for students who wish to learn the basic opera ons of the Access database program to perform their responsibili es and understand the advantages a rela onal database can bring to their business processes. A endees will learn how to manage data, create a new database, construct tables, design forms and reports, create queries to join, filter and sort data. MS Access Level 2 expands knowledge of database design, wri ng advanced queries, structure exis ng data, share data across applica ons and customize reports. Expanding and applying your new skills will result in a more robust, func onal database for your users. Recommended for students who may be pursuing the MS MOS Expert level of cer fica on . MS Access Level 3 teaches advanced Access features such as database management, advanced form design, packaging a database, encryp on, preparing for mul ‐user access and more. Knowledge of these features sepa‐rate database professionals from the casual database user and provide the a endee with marketable jobs skills as well as preparing the student to take the MOS Cer fica on exam.

******* MS Excel Level 1 is designed for those who desire to gain the skills necessary to create, edit, format and print basic Excel worksheets. You will gain a founda onal understanding of the basic func onality in Excel and begin naviga ng the environment. A endees will use formulas and func ons to perform calcula ons in worksheets and modify by manipula ng cells and data, while searching for and replacing data. Begin to work with larger workbooks containing mul ple worksheets and learn how to customize Excel to meet your needs. MS Excel Level 2 is for students who desire the skills necessary to create templates, sort and filter data, import, export and analyze data plus work with Excel on the web. Learn how to create advanced formulas and organize data into tables. Discover the power of PivotTables and PivotCharts and how slicers can make data filtering easy while visualizing your data. Addi onally, learn to analyze data with lookup func ons and other enhancements. MS Excel Advanced will extend par cipants' knowledge into some of the more specialized and advanced capabil‐i es of Excel by automa ng some common tasks, applying advanced analysis techniques to more complex data sets, collabora ng on worksheets and sharing data with other applica ons. This course, as well as Levels 1 & 2 can be used to prepare for the MS Specialist (MOS) Cer fica on Exam.

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Microsoft®

MS Office Level 1 is designed for any person with a basic understanding of Microso Windows who needs to use Microso ® Outlook® to compose and send email, schedule appointments and mee ngs, manage contact infor‐ma on and tasks and use notes. MS Office Level 2 will explore how to customize the environment, schedule appointments & events, manage and organize ac vi es, share and work with mul ple calendars, schedule mee ngs and create tasks and manage the advanced se ngs when working with email messages.

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MS Outlook Part 1 will help a endees become familiar with the Outlook interface, and then use Outlook to manage email communica ons, including composing, reading, and responding to emails; schedule appointments and mee ngs; manage contact informa on; schedule tasks and create notes; and customize the Outlook envi‐ronment to suit personal preferences.

MS Outlook Part 2 will explore the advanced features provided with the Outlook interface, such as advanced message, calendar and contacts management. Use the Tasks and Journal workspaces provided in the applica on to manage task assignments to you and others, and to record interac ons with colleagues. Learn to share work‐spaces with other users, and use Outlook data files to save and back up your important informa on.

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MS PowerPoint Level 1 explores the PowerPoint environment and teaches a endees how to create a new presenta on to convey the key points of a message through the use of text, graphics and anima on. Learn how to format text on mul ple slides to enhance clarity, enhance the visual appeal, add and modify graphical objects, add tables and charts to present data in a structured form and finalize the presenta on for delivery.

MS PowerPoint Level 2 course is for students who desire the skill to work with design templates, various types of hierarchies, processes or other diagrams, special effects, web presenta ons and advanced presenta on deliv‐ery. In addi on, a endees will modify the PowerPoint environment, customize design templates, add SmartArt; work with media as well as collaborate on a presenta on to distribute a secure presenta on.

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MS Word Level 1 is designed to help us move smoothly through the task of crea ng professional looking docu‐ments. Students will learn how to use Word to create and edit simple documents, format, add tables and lists; add design elements and layout op ons; and proof documents.

MS Word Level 2 will help a endees work with tables and charts to organize and summarize data. Learn to use styles and themes to customize and add images and graphics to further display informa on. Discover how to add building blocks of informa on and updatable fields to the document to improve efficiency. Control how text flows around graphics, between paragraphs and pages while using sec on, page and column breaks to maintain consistency. Learn the mail merge feature to personalize content. Addi onally, learn how to create and use macros to automate tasks.

Microsoft®

MS Office 2016 Transi on - This course builds upon the founda onal Microso ® Office 2007/2010 knowledge and skills you’ve already acquired. It focuses on the enhanced features to improve the way you manage, organ‐ize, present and distribute company data and informa on. Explore a variety of enhancements from Word’s abil‐ity to edit PDF files to the new Flash Fill func onality in Excel that drama cally increases the speed when adding data to a spreadsheet. Discover how the Cloud has been deeply integrated into the Office experience and how collabora ng with colleagues has never been easier.

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MS Project Part 1 - This course covers the cri cal knowledge and skills a project manager needs to create a project plan with Project during the planning phase of a project. A endees will learn how to start a project, adding resources and tasks, manage me frames, add summary tasks & milestones, work with project resources, and share and export a project for delivery.

MS Project Part 2 - Each lesson in this course is built around the execu ng, monitoring, and controlling tasks that can be accomplished using the advanced commands found on the Project tabs: PROJECT, TASK, VIEW, or REPORT. This course will enable a endees to become a "power user" and leverage the full poten al of the appli‐ca on. Comple on of this course will help prepare Project Managers for the Microso Cer fied Technology Specialist (MCTS) in Microso Office Project cer fica on.

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MS Publisher Level 1 - Publisher is a desktop publishing so ware applica on capable of producing cer ficates, newsle ers and other printed publica ons. Publisher offers a large selec on of "building blocks" that can be dragged into your documents helping to create page elements such as calendars, newsle er sidebars and bor‐ders. Publisher integrates mail merge features which is handy when sending publica ons to customer lists. Learn to export publica ons as HTML web pages or PDF documents. With a user‐friendly interface, Publisher makes it easy to create and edit publica ons.

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MS SharePoint for Power End Users This 4‐day class combines topics from Site Member and Site Owner courses, to provide comprehensive training that will present students with a ground‐up understanding for how to use, operate and build sites in a Share‐Point Server environment. The course may be tailored with topics of your choosing; call for a detailed course outline. Choose from the following topics: Structuring document & content management Library basics Crea ng & managing workflows Create sites & webpages Crea ng & managing content types Secure SharePoint sites Finding content Site administra on & se ngs Office integra on features Site crea on & dele on Overview of new SharePoint features Collabora ve site templates List basics Using SharePoint publishing sites

Microsoft®

Managerial Styles: Sharks, Carps, and Dolphins - Working with a variety of personali es can be a challenge in business and in social gatherings. The aggressive shark, the passive carp, and the adept dolphin all exist for us to interact with regularly in our work and personal environments. This 4‐hour online workshop presents 3 recog‐nizable styles and explains how to spot them, how to work with them, and how to become your best dolphin. Based on 30+ years of experience with a variety of organiza ons, the presenters provide memorable descrip‐ons with examples that are easily absorbed into our consciousness. Awareness of one's personal managerial

style, as well as others, is a benefit to everyone when used as a catalyst to ini ate change, posi vely. Managerial Styles is a valuable coaching tool for any new or seasoned manager in the workplace. Learning is accomplished via video presenta ons, real life scenarios and thought‐provoking, situa onal review and quizzes. $100 Fundamentals in Project Management ‐ This 12‐hour course is designed to provide those new to project man‐agement with the essen al basics. Online users will be equipped with the technical and procedural knowledge so they can apply the methods and tools to successfully undertake their first projects. Problem solving is inter‐spersed with the following nine modules:

Project ini a on and organiza on Score defini on and development of the concept Planning of ac vi es and resources Risk analysis, monitoring and control Es ma ons, budget and cost control Quality planning and control Performance control and change management Training and team building, communica on $300 Project closing, lessons learned [12 contact hours/PDUs]

Advanced Project Management ‐ This 18‐hour online experience is for those who already possess the funda‐mentals in project management and would like to add to their knowledge or perfect skills in prepara on for cer‐fica on. The 9 advanced modules include:

Methodology, stakeholders and roles within a project Es ma ons of costs and dura on, planning and scheduling, and communica on

Distribu on and supervision of work, integra on management, quality assurance, performance reports and earned value analysis

Iden fica on, quan fica on, cri cality and cost of risk Risk response and monitoring Supply management and contract management Acquisi on and development of the team, diagnos c and measures Problem solving, nego a on and conflict management $375 Business and projects, processes and project marke ng [18 contact hours/PDUs]

To ac vate individual/group logons, contact [email protected] , 610-425-7435. Online Registra on

OnlineCourses

Project Management Professional Exam Prep - PMP Exam Prep is a 5‐day workshop designed to review the 10 Knowledge Areas of the PMBOK, including Project Management Ins tute’s (PMI) code of professional responsibili es in prepara on to pass the PMP Cer fica on Exam. The format of the workshop will conduct a review of each PMP knowledge area stressing all topics that frequently show up on the exam. Following each area review, par cipants are given a mock exam containing ques ons similar to those found on actual PMP exam. Ques ons are reviewed in class to clarify any issues. The PMP exam includes a descrip on of the structure accompanied with sugges ons for taking the exam. Proven advice is provided by a cer fied PMP on how to prepare for the examina on. [5 days: 35 PDUs] Project Management Fundamentals - This course teaches the basic concepts, approaches, techniques and tools for planning and managing projects. All func onal areas of project management are discussed and presents project con‐cepts and defini ons, the project lifecycle and the construc on of a project plan. A process for planning projects is used as the framework for the course modules. Each step in the process is described in detail for building a complete project plan that addresses all func onal project planning areas. The tasks for managing the project launch, delivery, and close are presented as well as tracking and upda ng the project’s progress. This course is available in a wide vari‐ety of configura ons. The core modules recommended for this workshop can be modified, replaced or supplemented while delivery may be customized for 2‐5 days in length. [2‐5 days: 16‐40 CPEs | 14‐35 PDCs | 14‐35 PDUs] Project Management Simula on Training ‐ This course uses the so ware tool SimulTrain®, a proven method for pre‐paring people for high‐risk business challenges without disastrous consequences. Simula on training provides cri cal coherent project management lessons in costs, deadlines, quality and team morale in a close‐to‐reality environment. Learn how simula on training can impact your bo om line and discover why so many companies have used Simul‐Train® to educate their employees in more than 50 countries worldwide. With an emphasis on the crea ve side, simu‐la on training engages its users and makes this 2‐day training memorable. [2 days: 14PDCs | 14 PDUs] Project Management with Microso Project ‐ This hands‐on course provides an understanding of MS Project, and par cipants will develop skills necessary to u lize the program effec vely. Topics include basic and task specific func‐ons, u liza on of PERT/Gant, resource management, and calendar work schedule manipula on. In addi on, par c‐

ipants will customize Microso Project views and menus. This 2 or 3‐day program is designed around a plan, with pre‐course contacts, classroom sessions, a review & mentoring session, and a Planning and Budge ng project where par‐cipants present to their peers as a learning metric.

[2 or 3 days: 14‐21 PDCs | 14‐21 PDUs] Project Risk Management - This 2‐day course is designed to provide par cipants with a prac cal, in‐depth under‐standing of risk management methodologies and best prac ces. A endees are presented with techniques for iden ‐fying, assessing, monitoring, controlling, repor ng and analyzing project risks and their impact on project costs and schedules. Templates and case studies will reinforce risk management concepts, tools and methods to effec vely manage risk and meet stakeholder expecta ons. Workshop is in accordance with PMI PMBOK. [2 days: 16 CPEs | 14 PDCs | 14 PDUs] Project Management with Agile - This course teaches Agile principles and prac ces used in project management to manage change through flexibility, adapta on, and direct communica on. During this interac ve 3‐day course, par‐cipants develop and employ an Agile design with Sprint Planning and Scrums. Simula on is used to reinforce im‐

portant principles while managing an Agile project in a dynamic real‐ me environment. [3 days: 24 CPEs | 21 PDCs | 21 PDUs]

Accredita ons NASBA: CPEs | SHRM: PDCs | PMI: PDUs

ProjectManagement

DNA and Your Team - This unique half‐day team building session currently is offered through the West Chester University DNA Discussion Project. The course explores ancestry DNA findings to consider if and how this infor‐ma on may change narra ves, behaviors and perspec ves among your employees. Each member’s DNA ances‐try is used to develop deeper connec ons when working together in an ever more diverse culture. The course assists in increasing communica on and leadership skills. Team‐building exercises help par cipants work through their communica on difficul es with team members who may seem different yet at the same me, shed light on just how connected we all are as humans. Each person will receive an ancestry DNA kit to mail in prior to team building session. [Half‐day] First Aid, CPR, and AED Training for the Workplace This course is taught by a Na onal Safety Council cer fied instructor, and provides a First Aid/CPR/AED cer fica‐on to par cipants who successfully complete the training. Instruc on will include basic life support; ac ng in

an emergency; heart a ack and chest pain; burns; allergic reac ons; shock; poisoning; and bodily injury. Em‐ployees will learn vital knowledge needed to respond to a medical emergency efficiently and effec vely. Cer fi‐ca ons from this na onally accredited course can help your company meet its compliance requirements, and create Safety team leaders who safeguard your employee’s well‐being. [5 ½ ‐ 6 hours]

SpecialTopics

Advanced Consulta ve Selling - This course is designed for individuals that sell solu ons, have a customer‐facing role and those responsible for business development, as opposed to individuals that sell physical prod‐ucts. Sales techniques and skills taught in this program enable the par cipant to achieve annual sales goals, build rapport, and develop customer rela onships at the appropriate levels within their clients’ organiza ons. Using ques oning techniques, the salesperson helps the customer see the problems they must address and posi ons the solu on such that it resolves those issues. [2 days: 14 PDCs]

High Performance Sales Boot Camp - This intensive 8‐hour training program will introduce concepts that posi‐on you as a trusted advisor to customers and prospects. Focus will be on three fundamental areas that make

up a successful sales process: Mindset ‐ How you think about sales success is much more important than what you know about

features and benefits of your offering. Ac vity ‐ Sales is a numbers game; the variable is you and how you generate those numbers. Process ‐ A methodology to uncover powerful informa on from prospect that includes a tool box of

consistent and reliable tac cs to create and maintain.

High Performance Sales Program - It has been proven that professional sales people benefit and adopt major behavioral changes when trained via short sessions, occurring over me, accompanied by suppor ve one‐on‐one coaching. High Performance Sales, an intensive 12‐month program will help posi on you as a trusted con‐sultant to customers and prospects. Learn to assess specific behaviors and adapt your communica on style to achieve efficient informa on gathering. Op mize your me and effort toward opportuni es that fit your value proposi on and close with a proven process.

Professional Selling Skills - This course is designed for individuals who are either responsible for business devel‐opment or have a customer‐facing role. The cri cal selling skills taught in this program enable the par cipant to achieve annual sales goals by developing and nurturing customer rela onships at the appropriate levels within their clients’ organiza ons. Using the Logical Selling Process, par cipants apply sales ps and techniques to de‐velop customer rela onships and close business. [Full‐day: 7 PDCs]

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con nuing professional educa on - wcupa.edu€¦ · the energy bus ‐ is an interna onal best...

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