contents section 1 introduction 1-1 specifications ……....

1

Contents

Section 1 Introduction1-1 Specifications ……. ...……………...………………..…………..………….. 2

Section 2 Operating Instructions2-1 How to open the Mechanical lock ………………….………..….………..… 4

2-2 How to open the Electronic lock ………………….………..…...………..… 6

2-3 How To Switch On and Off…………………………..……………………... 7

2-4 How To Insert and remove Flash Card ……..…….………….……………… 8

2-5 How To open the front facia ……..…….…………………….……………… 9

Section 3 How to use Xtremo Control Panel Mode

3-1 How To Program..…………………………………………….... .....……….. 10

3-2 Error Codes and Suggested solutions ……………………………………… 26

Section 4 Cash Dispenser4-1 Replenishing GBM1000(2000)-CH Currency Cassettes .…..….…. . .….… 42

Section 5 Receipt Printer5-1 How To Replenish The Receipt Printer Paper ………………………….… 45

5-2 How To Clear Receipt Printer Jam ………………..……………………… 47

Section 6 How to bolt the ATM to the floor

6-1 How To Bolt The ATM To The Floor ……………………………………. 49

Section 7 Maintenance

7-1 What Is Required To Maintain Your Xtremo ……………………………. 51

7-2 Looking After Your Xtremo ……………………………….…….………. 52

7-3 Cleaning Magnetic Heads On Dip Card Reader .…………………….….… 53

2

1-1 Specifications

Section 1 Introduction

CDU Power Supply

Control Unit

Receipt Printer

M/T Switch

Customer Handling UnitDisplay- Screen size : 8″- TFT color display with VGA- Resolution : 640×480 Keypad - 16 Numeric Keys for PIN and amount Input : 8 Function Keys Card Reader : Dip type C/R (ISO 1,2 Read)

Cash Dispensing UnitLarge Capacity Cassette - Approx. 1,000 notes per cassette x 1 (Option : 2,000 notes cassette) Fast Dispensing Speed - Max. 5 notes per second Number of Cassettes- 1 denomination for standard Reject bin- Up to 40 notes

3

Document Handling UnitReceipt Print Unit Printing Method: Thermal Line Print Print Characters : English, Numeric,Line, Symbol, etc.Paper Setting : Semi-auto Loading methodPaper Width : 79mmPrint Speed : 100mm/sec (600dots line/sec) Receipt capacity : Max. 150mm Ø diameter EMI : FCC Class A

Main Control Unit Processor : Intel Xscale PXA255 200MHzMain/Flash/NV RAM : 64MB/32MB/32KB 56K Modem or 10 Ethernet OS: Windows CE.NETCF 1 PortSerial : Asynchrony 8 Ports

Model Specification

Dimensions (H×W×D)

- 54.8”(1392mm) × 17.7”(450mm) × 21.6”(550mm)

Weight

- Approx. 220lbs (100Kg)

Operating Environment

- Temperature range: 50°F to 100°F(10°C to 38°C)

- Relative humidity: Non-condensing 20% to 80%

- Maximum altitude: 9850ft.(3,000m)

4

2-1 How To Open the Lock

NOTE: If you dial past the number where you were supposed to stop, you can not

reverse the dial to correct. The opening procedure must be repeated from the beginning.

How To Unlock The Security Lock

To open a safe with a previously set three number combination, i.e., 11-36-22:

1. Turn the dial to the LEFT (Counterclockwise) at least four complete rotations

to clear the lock to accept the combination. Never spin the dial to clear.

2. Using the OPENING Index, turn the dial LEFT and pass the first number of the combination, 11,

three times and stop exactly on 11 the fourth time.

3. Turn the dial to the RIGHT (Clockwise) and pass 36 two times and stop exactly on 36 the third time.

4. Turn the dial LEFT and pass 22 once and stop exactly on 22 the second time.

5. Turn the dial to the RIGHT. When the lock is open, the dial will stop between90 and 0.

To lock the combination lock, turn the dial four complete rotations to the LEFT.

Section 2 Operating Instructions

5

How To Change Combinations

To change the combination, you must first open the safe door by dialing the existing combination on the

OPENINGINDEX. Before changing combinations, verify that the dial stops between 90 and 0 on the

OPENING Index when the Lock bolt is fully retracted. NEVER REMOVE THE LOCK COVER.

1. Next dial the existing combination, as previously described, on the CHANGING Index,

but STOP the dial on the third number of the combination.

2. Insert the Change Key into the key hole. If the Change Key does not go in easily,

the wheels are not aligned for changing.

Redial the existing combination on the CHANGING Index.

3. Turn the Change Key to the RIGHT until it stops (one-quarter turn).

Leave the key in the lock. Select a new combination, such as 44-61-96.

4. Still using the CHANGING INDEX, turn the dial to the LEFT and pass44 three times and stop

exactly on 44 the fourth time the number aligns at the CHANGING Index.

5. Turn the dial to the RIGHT and pass 61 two times and stop exactly on 61 the third time the number

aligns at the CHANGING Index.

6. Turn the dial LEFT and pass 96 once and stop exactly on 96 the second time the number aligns at

the Changing Index. Leave the dial on 96.

7. Hold the dial steady, turn the Change Key to the LEFT until it stops(approximately one-quarter turn

counterclockwise) and REMOVE the key.

Note : After changing the combination always dial the new combination and retract the combination

lock bolt several times before shutting and locking the vault or safe door.

6

How To Change Combinations (Lock signal twice after each valid entry)

1. Press six zeros.

2. Press current combination once.

3. Press new combination twice.

Invalid Combination Entry – Lock signal three times and old combination still valid

Wrong Try Penalty (Standard feature.)

- Entry of four consecutive invalid combinations initiates a 5-minute delay period.

- LED flashes red at 10 second intervals.

- At end of penalty period, two more consecutive invalid combinations will restart

the 5-minute delay period.

REMEMBER: Whenever you change the Combination on the lock, please do it with the door open.If anything wrong happens, you will be able to replace the lock. If you lose the combo or something goes wrong with the door closed, you will need to drill the door and incur into additional expenses.

TO OPEN1. Press 1-2-3-4-5-62. Turn the dial clockwise (to the right)

2-2 How To Open the Electronic Lock

7

2-3 How To Switch On And Off2To switch the main electric power to your Xtremo 7100, 7200 on or off, proceed as follows.1. Unlock and open the facia of your Xtremo 7100, 7200.2. Confirm the Power Select Switch. (110V or 220V)3. Press the switch to the required position:

• On (pressed in at the Up side).• Off (pressed in at the Down side).

Note: After you have switched on the ATM power, it will take several minutes for the terminal to load all of its software and start displaying the application.

3. Close and lock the ATM.

4. If required, you can reset the ATM by following the above procedure.

WARNING – FIRE AND PERSONAL INJURY HAZARD

Install the ATM to a non – flammable surface such as a metal surface, otherwise fires may result.

Do not place the ATM near flammable materials, otherwise fires may result.

Do not hold the Inverter by the ATM cover when transporting it, otherwise the ATM may fall down, which could cause severe injury.

Do not let any scraps of thread, paper, sawdust, dirt, metal shavings or other foreign objects get inside the ATM or onto the cooling fins, otherwise fires or problems with operation may result.

Do not install and operate the Inverter if it is damaged or if some of the parts are missing. Doing so may result in severe personal injury.

Xtremo 7100, 7200

Power ON/OFF SwitchPower Select Switch

8

2-4 How To Insert And Remove Flash Card (Xtremo 7100,7200)

You can insert the Flash Card on the back of the Main Control Unit.

You will find a slot in which you can plug the Flash card (as shown on the pictures).

How to Load/Upgrade the Software

1. Turn off the ATM

2. Insert the Flash Card

3. Turn on the ATM

4. If you get the message “Download Complete”,

Software’s Load/Upgrade is completed.

5. Remove the Flash Card out.

How to Backup/Download the Journal

1. Insert the Flash Card.

2. Place the central switch on “Maintenance” mode.

3. Enter your password, then select “Clerk”,

“Journal”.

4. Select “View All” and “Back up”.

5. When you get the message “Back up complete”,

remove the Flash Card and press “exit”

9

2-5 How To Open the front facia

For the convenience of the maintenance, if you unscrew the screws of the facia,as shown above, you can do the maintenance job with facia tilted, as shown below

(+) (+) PH M4X8 ScrewPH M4X8 Screw

Notice : Please be careful when you have a tiled front faica. Because of the weight & length of the front facia, the ATM might fall forward.

10

3-1 How to program Xtremo 7100,7200

To change the settings of the Xtremo 7100, 7200

you should access into the Main Menu.

1. Open the Top Part and place the switch on Maintenance.

2. Enter the Password.

The factory default password is 12345678or 123456.

Overview of the Main Menu

This is the Main Menu screen. It has Clerk, Maintenance, Host, Local Test ,

Reset, Cash, Local menus. Some menus have other sub-menus.

< Clerk > < Maintenance >

Section 3 How to use Xtremo Control Panel Mode

11

3-1-1 Clerk

The Clerk Menu is most frequently used by the owner of the ATM. This menu can manage Cash Setting and other features.

Clerk SettlementYou must select this menu every time you add

cash to a cassette. Please note that you need to

insert the number of bills.

How to add money:

1. Type on the keypad the number of bills you

want to add.

2. This action will show three new buttons on

the right: Insert, Clear, Exit.

3. Press “Insert”. This action will add the

number in the “Total” and “Remaining”

If you have entered the correct amount, now, you can press “Exit” to go back to the previous menu.

How to cancel or correct the # of bills:1. Press “Cassette Total”. This is going to clear all information. All boxes will show 0.2. In order to add money, follow the previous instructions on “How to add money”

If you want to print a receipt without clearing any information on the ATM, press “Trial Cassette Total”. This action is going to give you a printed record on the current cash set information.

12

Clerk Settlement Trial Close

<ATM’s screen during connecting host>

The “Trial Close” feature is designed to perform a Day Close Operation without actually closing out the machine. This operation will print a receipt with information on number of transactions, host and terminal total requested and total amount dispensed. This report is identical to the “Day Close” one. The only difference is that the Trial Close will not zero out the amounts. This report is useful if you wish to know current total statistics without closing them out. To run this report, press the relative side function key.

Clerk Settlement Day Close

This menu enables you to have a printed record on number of transactions, Host and Terminal total amounts requested and dispensed. This feature will automatically zero out the information. Transaction totals shown on the receipt are those ones starting from the last time a Day Close was performed. If you look carefully, the printed receipt will show two sections: Host and Terminal totals.

The ATM automatically performs a Day Total everyday at a predetermined time by every Processing company. Under the host totals, you can see transactions occurred during this period of time. Under the terminal totals, on the other hand, you can see transactions occurred during the last time you performed the last Day Close until the moment you do it again. For this reason, if you perform a Day Close before or after the processor has done its automatic day close, you may see different values between what the terminal had reported and what the host reports. To avoid this, try to perform every day the day close at the closest time at which your processing company closes out. If you do not match your processor, the missing transactions will usually appear on the next total.

REMEMBER: Once the ATM prints out this receipt, all values are reset to 0.

Clerk LanguageThrough this menu, you can set up to 7 languages to display on the ATM screen.

Xtremo 7100, 7200 provides 7 different

languages, English, French, Italian, Spanish,

Korean, Japanese and Chinese. To

enable/disable a language, just press the

relative side function key

13

You can search the transaction records by the Year, the month, or the day. Once you insert the date, you can press “Search”, then “View”. The box “Total” shows the total number of records for the specific date you have inserted.

You can select “View”, “Search”, “Delete” options for the Journal. This is a file database on

the ATM’s hard disk, which contains all transactions recorded by the ATM. This is very useful

in locating transaction disputes, transaction errors, or transaction occurred on the ATM.

Clerk Journal Search

<Search screen>

It is always recommended to backup the journal before deleting it.

(In order to backup the journal, please follow the instructions shown on page 7.)

Clerk Password

This menu enables you to set or modify your

Clerk (operator) password:

• input the current password

• input the new password

• re-input the new password (for confirmation)

Clerk Next Surcharge

Through this menu, you can modify the surcharge amount:

1. Choose surcharge amount you want to change

including cents.

2. Click OK

i.e. if you want to set $1.50 as surcharge, press 1-5-0

on the keypad. Then press “OK”.

14

3-1-2 Maintenance

Through this menu, you have access to

features that can help you service the

ATM. You can check on the Version of

the Software, Print the Setup of the

ATM, Diagnose each device or

component, and Look for the description

of an Error Summary.

Maintenance Version

This menu shows your version of the Software loaded into your ATM. You can also print it, but it is also included in the receipt of the CFG Print.

The most important info are the Main and the Work Version. In case of a service call, make sure you also provide this info.

Maintenance Setup Print

Through this feature, you can print the Configuration Setup of your ATM.

Maintenance PasswordYou can set or change the maintenance (service) password

Follow these steps: • input the current password• input the new password• re-input the new password

(for confirmation)

15

Maintenance Diagnostics

Maintenance Diagnostics Card reader

To test the card reader, swipe the card. The Card

information should be displayed on track 2

Maintenance Diagnostics CDU

To test the cash dispenser, press Test

Maintenance Diagnostics Printer

To test the printer, press Test

Maintenance Diagnostics Modem

To test the modem, input phone # (1+10 digit phone number) Then, press Dialing.

Maintenance Diagnostics Keypad

Through this feature, you can test the keypad.

When you press a key, make sure that it appears in

the box “current key”.

16

Maintenance MTC View

To search an error code, type the error code.

Then, press Search. This is going to show you a

brief description of the error. The button “Char”

switches numbers in character mode.

Maintenance Error Summary

You can view, search and delete certain Error logs.

17

3-1-3 Host

Through this menu, you can program the ATM with terminal information essential to communicate with the processing company.

NOTE: The easiest way to load host info or program the host menu is to go to

Local menu Local setup Processing.

Host Terminal #You can set the Terminal ID which is a number provided by the processor. This ID identifies your ATM on the network.

You can input up to 15 digits Terminal ID. REMEMBER to press “Set” after inputting the Terminal ID, otherwise the Terminal ID will not be recorded.

Host Routing ID (Bank ID)

REMEMBER to press “Set” after

inputting the Routing ID, otherwise it

will not be recorded.

This menu is for entering routing ID. The ID could be up to 6 digits.

18

Host BIN #

This menu is for blocking the bin. Up to 6 bank Ids could be entered.

Host PasswordYou can set or change the host (master) password.

Follow these steps: • input the current password• input the new password• re-input the new password

(for confirmation)

Host Phone #You can set the Host Primary and Secondary phone numbers.

Remember to put 1 in front of the 10 digit telephone number.

To select the Secondary number, press

the relative side function key.

Once again, remember to press OK after inputting the phone numbers, otherwise they will not be recorded.

19

To Insert Master Keys:

1. Type the 16 or 32 digit Master Keys (according to Single or Triple DES) using numeric key pad. If you need to type in characters, please use the relative side function keys. I.E. for “A” press the top left side function key.2. On the right box, check-sum will be displayed automatically. Check-sum enables you to judge if the keys were entered correctly.

3. Press “ Enter” or “OK”.

4. you will have a check digit sum that will confirm if the Master keys were entered correctly

Host Key Input Master Key 1 Input

Host Key Input

Host Key Input Master Key 2 Input

You can set Master Keys or Download them.

Host Key Input MAC Key 1 Input Host Key Input MAC Key 2 Input

20

Host Monitoring

This menu is to set baud rate, ring count or the Monitoring system password

Host Monitoring Ring Count

Host Monitoring Baud rateThis menu is for entering baud rate.

This menu is for entering ring count. If you are sharing the main phone line with the ATM,it is recommendable to set the Ring Count to 5, so the ATM will not pick up the line every time you receive a phone call. However, it is not recommendable to share the main phone line with the ATM. For best purposes, provide a dedicated Phone line for your ATM.

You can set the RMS password. Remember that if this password does not match with the one that you have on the RMS software, you will not be able to connect with the ATM.

Host Monitoring Password Host Monitoring Journal Data

You can select the format of your journal. It is recommendable to set to 0. Simple data format will allow faster RMS connections.

21

3-1-5 Cash

This menu provides access to cash settings

Cash Data Table

Remember always to press “Set” and “OK” every time you input or change a setting.Otherwise, the new setting will not be recorded.

3-1-4 Reset

This feature resets the ATM. It is used to clear eventual device errors.

DATA Reference

Max Amount Maximum Cash Amount( 200-500)

Transfer Limit Maximum Transfer Amount from one account to another.

# of Cassette Number of cassettes in the ATM

Denomination 1: R 10 Only, 2: R 20 Only, 5: R 50 Only, 6: R 100 Only

Currency Check Cash Status Check by Software

disable : Software

enable : Hardware

22

3-1-6 Local

Local Welcome message

You can edit short messages for your ATM screen.Note: Under character mode, you can insert spaces by pressing 0.Print Header:You can insert up to 5 lines on the receipt. Print Footer:You can insert up to 2 lines on the receipt.Welcome Message: Welcome Message will be displayed on the ATM screen in Idle state.

To change line, press Next.

If you want to delete one or two characters, use the arrow.

If you want to delete the whole line, press Clear.

If you have to press two characters that are on the same key, press “Set” after each character. I.E. to input money: Press 6 once, it will show M, press set, then press 6 again. This action will move the cursor to the next space.

Remember to press Enter in order to save your message.

23

Local Date/TimeThis menu enables you to set local time and date in the ATM.

Local Device SetupThis menu enables you to set ATM devices’ configuration.

Remember that in order to input

the date, you need to insert:

•2 digit month

•2 digit day

•4 digit year

Press OK to set.

DATA Reference

Printer Type 6 : MTP 3 ＂

Card reader 3 : Magtek

CDU Type 7 : Taenam CDM

DES B/D 1 : Single DES(S/W) 3 : Triple-DES(S/W) 4 : Single DES(PED)

5: Triple-DES(PED)

24

Local Modem Set

You can change settings on your modem such as Sound, baud rate, data bits, stop bits, parity, and pre-dialing.

Status : it checks the status of the Modem

Modem sound: you can enable or disable the sound on the modem when it dials out to connect with the host.

NOTE: Dialing Test is under the Maintenance diagnostics.

DATA Reference

Processing Co. 1 : On-Line data, 2 : TNS 4 : Innobeta

Country 1 : USA 2 : Canada 7 : South Africa

Communication 6 : CH-Modem (default)

Receipt Confirm Disable : No display receipt confirm screen Enable: Display

Mackey Disable : Not use Enable : Use

Out of Paper 1: Out of Service 2 : Continue Operation

ADA 0 : Disable 1 : Enable

Balance Display 0 : Disable 1 : Enable

Check Cashing 0 : Disable 1 : Enable

Health MSG 0 : Disable 1 : Enable

EOT Check 0 : Disable 1 : Enable

Wireless 0 : Disable 1 : Enable

Idle Display 0 : Disable 1 : Enable

Balance Default 0 : Disable 1 : Enable

Money Transfer 0 : Disable 1 : Enable

Long Distance 0 : Disable 1 : Enable

Error Report 0 : Disable 1 : Enable

ATM Type 1 : Xtremo 2 : ComNet1000E

Button Type 8 button 10 button

25

Local ATM Serial #

You can set your ATM Serial #. Make sure that this number matches the barcode or stickerattached inside your ATM Top left side.

Host Health message timer

Health Msg timer the ATM will send asystem status signal to your processor at aset interval. I.E. to set every 2 hours, insert120 (minutes), and press OK.

26

3-2 Error Codes and Suggested Solutions

Error Code Meaning Suggested Resolution

0E010 Port open error

The connection between the PCB and the communication port is not established. Please check the connection between PCB and the PC. If problem persists, replace the cable or PCB board

0E111 Command time over

Check the connection of the device cable, If problem persist replace the device, cable, or port.

0E113 Response time over

0E121 Data NAK response retry over

0E123 NAK send retry over

0E131 Response frame error

0E132 Undefined response code

0E191 RX FIFO Error

Software error. Please the manufacturer if these error happen.

0E192 RX Over Run

0E193 Other Communication Driver Error

0E211 Non defined application parameter or property

0E212 Sub program application double work

0E213 Command timing error

0E214 Non defined application command

0E231 Reset Dll Load Error

0E232 Reset Initial Error

0E233 Reset default Error

0E241 Watch Dog dll load error

0E242 Watch Dog registry error

0E243 Watch Dog map IO Base error

0E244 Watch Map Reset Base error

0E245 Watch Dog default Error

0E245 Watch Dog default ErrorSoftware error. Please the manufacturer if these error happen.

3-2-1 PCB

27

0E251 GPIO Dll Load error

Software error. Please the manufacturer if these error happen.

0E252 GPIO Registry error

0E253 GPIO Map IO base Error

0E254 GPIO Prot Number error

0E255 GPIO default error

0E411 PCB Status value error

Reset the machine, If problems persists, please contact the service provider.

0E421 Invalid data(Operator key initialize)

0E422 Invalid data(Maintenance key initialize)

0E423 Invalid data(Initialize)

0E433 Invalid data(Status)


1G010 Port open error

Check the connection of the card reader cable, if problem persist replace the card reader, cable or the port

1G111 Command time overCheck the connection of the device cable, If problem persist replace the device, cable, or port.

1G191 RX FIFO Error

Software error. Please contact the manufacturer if these error happen.

1G192 RX FIFO Over error

1G193 Other Communication Driver Error

1G213 Command timing error

1G214 Non defined command

3-2-2 Card Read

28


2G010 Port open errorCheck the connection of the Printer cable, if problem persist replace the Printer, cable or the port2G111 Response time over

2G191 RX FIFO Error

Software error. Reset the machine, if problems persist, please contact the manufacturer

2G192 RX Over Run


2G212 Sub program application double work


2G214 Non defined application command

2G215 Print data size over

2G231 Reset Dll Load Error

2G232 Reset Initialize Error

2G233 Reset default Error

2G4C2 Head open error Close the printer header and press reset

2G4C3 Head temperature error Check Header

2G4C4 Cutter error Parts need to be replaced

3-2-3 Printer

29


4G010 Port open error

Check the connection of the CDU cable, if problem persist replace the CDU, cable or the port

4G111 Response time over

4G112 Data response time over(STX)

4G113 Data response time over(ETX)

4G114 Time over

4G121 NAK receive retry over

4G123 NAK send retry over

4G132 Command mismatch

4G133 Close the reject box Please check if the reject bin is in

4G134 Divert act sensor errorReset the machine. If problems persist, please contact the service provider.

4G135 Jam

4G191 RX FIFO Error


4G192 RX Over Run


4G211 Main send non defined command

4G212 Double work error


4G214 Receive non defined command

4G231 Reset Dll Load Error

4G232 Reset Initial Error

4G233 Reset default Error

4G411 Cash remain in cash tray Reset the machine.

40011 Upper check sensor left jam

Bill jam or sensor failure. Look for the bill jam very thoroughly.

40012 Upper check sensor right jam

40013 Upper check sensor both jam

40014 Lower check sensor left jam

3-2-4 CDU

30

40015 Lower check sensor right jam


40016 Lower check sensor both jam

40017 Divert sensor left jam

40018 Divert sensor right jam

40019 Divert sensor both jam

4001A Eject sensor jam

4001B Exit sensor jam

40021 Pick up errorThis error happens if there is no money in the machine but there is money in the software

40022 Over dispense bill

Contact the service provider for the maintenance

40023 Upper box over eject

40024 Lower box over eject

40025 Motor under run

40032 No Reject box Reject tray is not in all the way

40033 Insert upper cash box Insert the cassette

40034 Insert lower cash box

40035 Divert sensor error

Hardware failure. Reset the machine if problems persist, please contact the service provider.

40041 Check sensor time out

40042 Divert timeout

40043 Eject timeout

40044 Exit timeout

40045 Diver eject timeout

40046 Reverse jam

40047 Divert error

40051 BCC error

40052 Command error

40053 Response time out

40054 ACK receive error

31

40055 Undefined command receive


40056 Receive dispense command after cash end

40057 Eject ExIt sensor jam

40058Received dispense command over 50 notes or zero note

40059 Differ count ejet sensor from exit sensor

4005A Differ count divert from eject sensor

41011 Upper check sensor left jam


41012 Upper check sensor right jam

41013 Upper check sensor both jam

41014 Lower check sensor left jam

41015 Lower check sensor right jam


41016 Lower check sensor both jam

41017 Divert sensor left jam

41018 Divert sensor right jam

41019 Divert sensor both jam

4101A Eject sensor jam

4101B Exit sensor jam

41021 Pick up errorThis error happens if there is no money in the machine but there is money in the software

41022 Over dispense bill

Contact the service provider for the maintenance

41023 Upper box over eject

41024 Lower box over eject

41025 Motor under run

41032 No Reject box Reject tray is not in all the way

41033 Insert upper cash boxInsert the cassette

41034 Insert lower cash box

32

40035 Divert sensor error


40041 Check sensor time out

40042 Divert timeout

40043 Eject timeout

40044 Exit timeout

40045 Diver eject timeout

40046 Reverse jam

40047 Divert error

40051 BCC error

40052 Command error

40053 Response time out

40054 ACK receive error

40055 Undefined command receive


40056 Receive dispense command after cash end

40057 Eject Eixt sensor jam

40058Received dispense command over 50 notes or zero note

40059 Differ count ejet sensor from exit sensor

4005A Differ count divert from eject sensor

43020 Good Operation

43021 Pickup errorThis error happens if there is no money in the machine but there is money in the software

43022 Mistracked note at feed


43023 Mistracked note at double detect

43024 Mistracted note at exit

43025 Note too long at exit

43026 Blocked exit

43027 Too many notes

43029 S11 sensor jam

33

4302A Timing wheel


4302C Bad roller profile

4302D Reject error

4302E Exit quantified

4302F Note missing at double detect

43030 Reject rate exceed

43031 Jam at exit

Bill jam or sensor failure.


43032 Interference recovery


43033 Suspect exit accountancy

43034 RAM error

43035 EPROM error

43036 Operation timeout

43037 RAM corruption

43040 Cassette motor echo error

43041 Mistracked note at S17 sensor

43042 Mistracked note at S23 sensor

43043 Reject gate open error Please check if the reject bin is in

43045 Note jam



43046 S15/S16 errorHardware failure. Reset the machine if problems persist, please contact the service provider.

43047 Pick up over

43048 Reject error

43049 Please insert cassette Please insert cassette

4304A S17 jam


Look for the bill jam very thoroughly.

4304B S19 error

4304C S23 error

4304D Corrupted note count

34

4304E S15/S16 jamHardware failure. Reset the machine if problems persist, please contact the service provider.4304F Undefined command

4G020 Prot close failureFetal error. Please contact the manufacturer

4G122 Receive(STX) retry ove


4G136 Reject sensor error

4G137 Dispense sensor error

4G192 Receiver over run

4G411 Cassette Error

4G444 No money in the machine

4G999 No cash box


6G010 Port open error The connection between the ADA and the communication port is not established. Please check the connection between ADA and the PC. If problem persists, replace the cable or ADA board

6G020 Port close failure

6G111 Command response time overCheck the connection of the Printer cable, if problem persist replace the card reader, cable or the port


6G114 Data receving time over

6G191 RX FIFO Error


6G192 RX Over Run



6G213 Non-defined application command


6G433 Response error

3-2-5 ADA

35


5G001 Port Error on Status

Check the connection of the Modem cable, if problem persist replace the modem, cable or the port

5G002 Port Close Error

5G004 Timeout Command on Initialize

5G005 Port Error on Initialize

5G008 No dial tone

Check the dial tone from the phone jack

5G010 Port error on dial

5G011 Port Open Error

5G013 Disconnection

5G014 Disconnection

5G015 Dial command error

5G017 Dial error

5G120 Line disconnection

5G030 Dialing time over

5G113 Dialing failed (Dialing retry over)

5G016 Invalid Command Software error. Reset the machine, if problems persist, please contact the manufacturer5G212 Sub program application double work

5G122 ENQ Timeout

5G123 Data frame time over(ACK)

5G124 Data frame time over(STX)

5G125 Data frame time over(ETX)

5G045 Data frame time over(BCC)

5G127 Disconnect Response

5G128 Disconnect (EOT)

5G129 Disconnect(ETX)

5G126 Data frame time over(EOT)

5G029 Time out command error

5G136 Receive NAK retry overPlease Reset the machine, if problems persist, please contact the service provider.

5G061 Unknown error after sendPlease Reset the machine, if problems persist, please contact the service provider.

3-2-6 Modem

36


0G010 Port open error The connection between the PED and the communication port is not established. Please check the connection between PED and the PC. If problem persists, replace the cable or PED board

0G020 Port close failure

0G111 Poll time over

Check the connection of the device cable, If problem persist replace the device, cable, or port.


0G121 Data NAK response retry over

0G123 NAK send retry over

0G131 Response frame error

0G132 Undefined response code


0G133 Mode mismatched

0G134 Response length error

0G191 RX FIFO Error

0G192 RX Over Run


0G194 Command Response Error

0G195 Command Response Error



0G411 Command retry over(IDLE)

Please Reset the machine, if problems persist, please contact the service provider

0G423 Command retry over(Initial)

0G433 Command retry over(Status)

0G443 Command retry over,data error(PED mode)

0G453 Command retry Over(Normal mode)

0G463 Command retry over,data error(Set Working Key)

0G473 Data length error

3-2-7 PED

37

3-2-8 Work & Main


0J012 No match Mac Check Data

Check the Mac Key and retry download MAC Data, If problems persists, please contact the service provider and processing company.

0J014 No match FS after Bank ID

Reset the machine. If problems persist, please contact the service provider and processing company.

0J015 No match FS after Terminal ID

0J016 No match FS after Response Type

0J018 No match FS after Mac Time Value

0J019 No match FS after Serial Number

0J020 No match FS after Response Code

0J021 No match FS after Reference Number

0J022 No match FS after Settlement Date

0J023 No match FS after Account Balance

0J024 No match FS after Available Balance

0J025 No match FS after Surcharge(Transaction SR)

0J026 No match FS after Response Text

0J031 No match FS after Date and Time

0J032 No match FS after Health Timer

0J033 No match FS after Working Key

Check the des type, Reset the machine. If problems persist, please contact the service provider and processing company.

0J034 No match FS after Surcharge(Configuration SR")


0J035 No match Response Sub Type

0J036 No match Destination Key

0J037 No match Encryption Key

0J040 No match FS after Mac Work Key Flag

0J041 No match FS after Response Sub Type

38


0J042 No match FS after Destination Key


0J043 No match FS after Encryption Key

0J044 No match FS after BIN Flag

0J045 No match FS after Triple Work key

0J046 No match FS after Offline PIN

0J047No match FS after Offline wireless carrier Ivr Number

0J080 No match FS after LD Account Number

0J081 No match FS after LD Voucher Serial Number

0J082 No match FS after LD Voucher Expiration Date

0J083 No match FS after LD Voucher PIN

0J084 No match FS after LD Voucher Phone Number

0J085No match FS after LD Voucher Customer service Phone Number

0J086 No match FS after LD Voucher Carrier IVR Number

0J087 No match FS after Sales Tax Rate

0J088 No match FS after Sales Tax Amount

0J089 No match FS after MOP ID

0J090No match FS after LD Receipt Disclosure Information

0J091No match FS after Wireless Customer Phone Number

0J092No match FS after Convenience Fee(Money Transfer)

0J093No match FS after Convenience Fee Tax(Money Transfer)

0J095 No match FS after Promotional(Money Transfer)

0J094 No match FS after Send Amount(Money Transfer)

39


0J096No match FS after Confirmation Code(Money Transfer) Reset the machine. If problems

persist, please contact the service provider and processing company.0J097 No match FS after MTCN(Money Transfer)

0J098No match FS after Approved Amount(Money Transfer)

0J050 Bank ID length errorCheck the Bank ID, If problems persist, please contact the service provider and processing company.

0J051 Terminal ID length errorCheck the Terminal ID, If problems persist, please contact the service provider and processing company.

0J052 Response Type length errorIf problems persist, please contact the service provider and processing company.

0J053 Mac Time Value length error

0J054 Local Date, Local Time length error

0J055 Health Timer length error

0J056 Working Key length errorCheck the des type, If problems persist, please contact the service provider and processing company.

0J057 Mac Check Data length errorCheck the MAC setup, If problems persist, please contact the service provider and processing company.

0J058 Serial Number length error

If problems persist, please contact the service provider and processing company.

0J059 Response Code length error

0J060 Configuration Request length error

0J061 Response Sub Type length error

0J062 Destination length error

0J063 Encryption length error

0J064 Mackey Work Key length error

0J070 No match Bank IDCheck the Band ID, If problems persist, please contact the service provider and processing company.

40


0J071 No match Terminal IDCheck the terminal ID, If problems persist, please contact the service provider and processing company.

0J072 No match Request TypeIf problems persist, please contact the service provider and processing company.

5J001 Phone Number length error Check the phone number

5J002 Send Receive Timeout(Dialing)

Check the phone line, If problems persist, please contact the service provider and processing company.

5J003 Receive error(Configuration SR)

5J004 Receive error(Cancel SR)

5J005 Receive error(BIN SR)

5J006 Receive error(Health message SR)

5J007 Receive error(Mac Work Key SR)

5J008 Send Receive Timeout(Configuration SR)

5J009 Send Receive Timeout(Host total SR)

5J010 Send Receive Timeout(Mac Work Key down SR)

5J011 Send Receive Timeout(Transaction SR)

5J012 Send Receive Timeout(BIN SR)

5J013 Send Receive Timeout(Health message SR)

5J014 Receive error(Cash position SR)

EJ001 PED mode error Check the des type and PED device

EJ002 PED password error

Check the master key data, If problems persist, please contact the service provider

EJ003 PED single first key error

EJ004 PED single second key error

EJ005 PED single master checksum error

EJ006 PED triple first key error

EJ007 PED triple second key error

EJ008 PED triple master checksum error

EJ009 PED MAC key error

41


2G4C1 No paper(receipt) Add receipt paper

4J001 Pickup retry overThis error happens if there is no money in the machine but there is money in the software

0J001 Undefined, Check your moneyplease contact the service provider.

0J002 No match amount, Check your money

00001 Out of memory Reboot the machine. If problems persist, please contact the service provider.0000F Window error

000E0 Invalid Work classSoftware error. if problems persist, please contact the manufacturer000F0 Invalid DBM index

42

4-1 Replenishing GBM 1000(2000)-CH Currency Cassettes

To replenish the cash cassettes in the GBM 1000(2000)-CH proceed as follows.

1. Push the lock-bracket of the dispensing mechanism, at the same time, grasp the handle of the Cassette and pull out the cassette to the front.

2. Turn the cassette upside down and place the cassette in the even table.

<At the time of cassette pulled> <Placing the cassette in the even table>

3. After rotating the lock to the right with a cassette key, open the cassette lid upward.

Lock

Section 4 Cash Dispenser

43

4. Push the push plate to the back till locking.

Push plate

5. Setting the notes evenly, and pushing the release button smoothly until the push plate contacts the notes.

Release button (Green)

Notes

6. After closing the cassette lid and turning the cassette key to the upper side,

Check the cassette lid locking

44

7. Turn the cassette upside down.

8. Push the cassette into the dispensing mechanism till locking entirely.

(NOTE: The lid of the cassette must be not set upward.)

9. Make sure that the handle is downward.

( O )

( X )

45

5-1 How To Replenish The Receipt Printer Paper5To replace the printer paper proceed as follows:

1. Unlock and open the facia of the Xtremo 7100, 7200.

2. If there is any paper remaining on the paper roll core, tear between the roll and the printer. Press the paper feed switch until the remaining paper is fully ejected through the facia exit slot.

3. Lift up the remaining printer roll (or empty core). Remove the spindle from the paper core and retain the spindle.

4. Remove enough paper from the new paper roll so that you do not have any traces of glue or tape marks on the roll. Tear or cut off the end of the supply roll to make a clean straight edge.

Section 5 Receipt Printer

Receipt Printer

46

5. Insert the spindle through the core of the new paper roll. Make sure the spindle stops are fully pushed up against the paper roll core.

6. Lower the paper roll into the slots in the printer brackets so that the paper feeds forward from the top of the roll as shown. The spindle stops should be on the side viewed below.

7. Insert the leading edge of the roll into the printer slot until the printer starts to feed the paper through automatically.

8. When the paper stops feeding, press the feed switch once. The paper will feed through and cut automatically. If the paper does not emerge, refer to the section “How To Clear Receipt Paper Jams”.

9. Push the facia back into the Xtremo 7100, 7200 and lock.

10. Select General Menu from the Maintenance Mode.

11. Press Reset.

47

5-2 How To Clear Receipt Printer Jams5To clear a jam within the receipt printer, proceed as follows:

1. Unlock and open the facia of the Xtremo 7100, 7200.

2. Inspect the printer to see if you can identify the cause and location of the paper jam.

3. Tear the paper between the paper roll and the printer. Press the feed switch until the paper is fully ejected from the printer mechanism. If there is any paper jammed in the exit area, try to remove it carefully with your fingers.

4. Make sure that the paper roll can turn freely by spinning the paper roll backwards away from the facia. If the roll or spindle do not turn freely, lift out the remaining paper roll from the printer and check that there are no foreign objects preventing the paper roll from rotating. If no obstruction can be found, replace the paper roll.

48

5. If the jammed paper is not visible, press the paper feed switch to fully eject the paper out of the exit slot.

6. If paper does not emerge from the exit slot, open the printer by pulling out the latch shown below, and pull the printer backwards. Carefully remove any torn paper with your fingers.

7. Close the printer by pulling out the latch and pushing the printer fully home before releasing the latch.

8. To reload the paper, make sure that the leading edge of the paper is fairly straight by

tearing off the end of the supply roll to make a clean straight edge.

9. Insert the leading edge of the roll into the printer slot until the printer starts feed the paper through automatically.

10. When the paper stops feeding, press the feed switch once. The paper will feed through and cut automatically.

11. Push the facia back into the ComNet Series and lock.

12. Select General Menu from the Maintenance Mode.

13. Press Reset.

49

6-1 How to bolt the ATM to the floor

It is recommended that the ATM be installed on a smooth, even and level floor surfacewith an antistatic floor covering. ATM must be bolted down to the floor and the procedureregarding the installation is explained in detail in the site preparation manual.

Warning: To ensure stability, if your terminal is configured with a Business Hours Enclosure, it MUST be bolted to the floor. Bolt holes must be drilled prior to final sitting of the ATM. The above site preparation manual provides dimensions for bolt hole locations.

Note: Depending on installation clearances, the cable connections may require to be carried out before the unit is moved into its final location.

To bolt the ATM to the floor proceed as follows:

1. Using a 12mm diameter concrete drill, please drill a hole on the floor more than 90mm in depth according to the picture indicating the location of the hole.

2. Please place the unit where it is desired, then align the hole on the bottom of unit with the floor hole.

3. Please insert anchor bolt from the bottom of the unit, then forcefully hammer down the anchor bolt so that it will be tightly fitted into floor hole.

Section 6 How to bolt the ATM to the floor

Front

Rear

50

4. At this time, please continue hammering until the head of anchor bolt is about 10mm

above the bottom of ATM. This way, you can easily tighten it using box wrench.

5. Tighten anchor nut until it no longer moves

Note: Do not over tighten bolt(s) as this may cause damage to the ATM base or

the floor surface.

51

7-1 What Is Required To Maintain Your Xtremo?6Your Xtremo 7100, 7200 needs very little attention after installation on your site.You must maintain the following modules in your Xtremos.

• Receipt printer• Magnetic card reader• Cash dispenser

Daily Operations6Check that there are sufficient supplies in your Xtremos, including both printer paper and currency.

Weekly Operations6The following weekly operations are required:

•Clean the facia and exterior panels•Clean the heads of the magnetic card reader.

Do not touch the cooling fins and braking resistor, as they become hot during

ATM operation. Because it is relatively easy to set the ATM to high-speed operation, be

sure to check the capacity of the motor and the equipment being operated

before changing the ATM function setting. The ATM braking function cannot be substituted for mechanical means.

Attempting to do so may result in injury.

CAUTION

Section 7 Maintenance

52

7-2 Looking After Your Xtremo 6Weekly Maintenance Procedures6The weekly maintenance procedures are:

• Clean the facia and exterior panels• Clean the magnetic heads on the dip card reader.

How to Clean the Facia and Exterior Panels6

Clean the surfaces of the facia and exterior panels, using either the general surface cleaner or

a dilute detergent solution (washing up liquid and warm water), as follows:

• Using a damp lint free cloth, clean the surface of the facia and exterior panels.

• Using a dry lint free cloth, wipe down the surface of the facia and exterior panels.

Paint, grease or dirt can be removed by a light application of cottonwadding dampened with Iso-propanol alcohol.

The surface should then be cleaned as previously directed.

When cleaning the exterior surface:• Do not use an abrasive, acid, alkaline or chlorinated cleaner.• Do not scrape the surface with scouring pads, razor blades or similar implements.• Do not use any of the following cleaning agents:

• Benzene• Petrol (Gasoline)• Acetone• Carbon tetrachloride• Paint stripper of any kind.

Keyboards vandalized by paint should not be cleaned. The keyboard should be replaced.

53

7-3 Cleaning Magnetic Heads on Dip Card Reader6To clean the heads you will require a cleaning card. Proceed as follows:

1. Unlock and open the facia of your Xtremo 7100, 7200.

Note: The Xtremo 7100, 7200 will automatically enter the supervisor mode and display the Daily Menu screen.

2. Prepare the cleaning card according to the instructions enclosed with it.

3. For a Dip card reader, insert the cleaning card into the card reader with the cleaning face to the right hand side. Remove the card from the reader. Repeat this action five times.

4. Close and lock the facia.

5. From the Daily Menu, press the Cancel key. The Select Menu will be displayed.

6. From the Select Menu, press the FDK which corresponds with the Exit Supervisor option. This will return the terminal into the normal operating mode for cardholder use.

54

The product described in this book is a licensed product of Chungho Canada Inc. &

Chungho ComNet Co., Ltd.

It is the policy of Chungho Canada Inc. , & Chungho ComNet Co., Ltd. (hereinafter

referred to as “C.C.I” or "Chungho“ ) to improve products as new technology, components,

software, and firmware become available. C.C.I & Chungho, therefore, reserves the right to

change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by C.C.I

& Chungho in all parts of the world. In some instances, photographs are of equipment

prototypes. Therefore, before using this manual, consult with C.C.I for the information that

is applicable and current.

CHUNGHO CANADA, INC.

820 Dension Street Unit 3

Markham, Ontario, Canada L3R 5M9

Web site : http://www.chunghocanada.com

Toll Free : 866.391.3950

Tel : 905.513.6326

Fax : 905.513.6413

Global Corporate Headquarter & Manufacturer:

Chungho ComNet Co., Ltd.

195-12, Yeounkun-Dong

Chongro-Ku, Seoul, Korea 110-460

E-mail: [email protected]

Web site : http://www.chunghocomnet.com

Tel : 82.2.3670.7788

Fax : 82.2.741.1664

contents section 1 introduction 1-1 specifications ……....

Documents