cooperrider laszlo 2009
TRANSCRIPT
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Sustainability for Value and Profit
David L. Cooperrider and Chris LaszloFebruary 2009
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A Time for Exciting InnovationThe Business Opportunity of the 21st Century?
Astonishing Surge of Interest• Sustainability and Managing as Design• How Do We Turn Social and Global Issues
Into Bona-fide Business Opportunities?
Appreciative Inquiry-- “AI”: How Do We Innovate, Design, and Change at the Scale of the Whole? The Strengths Revolution.
A Peter Drucker Moment to Remember
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My “Peter Drucker Moment”The source of my two threads today!
“Every social and global issue of our day is a business opportunity in disguise”
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“The task of leadership is to create an alignment of strengths…making a system’s weaknesses irrelevant”
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Changing Context of BusinessThe Most Exciting Project I Have Ever Worked On
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8am Welcome and Big Picture
8.30 Introductions and Objectives
9.00 Re-framing Sustainability
9:30 Opening Inquiry
10.15 break
10.30 GE, Wal-Mart, Unilever Cases and Concepts: Cradle to Cradle; BOP
11.30 Group Dialogue: Images of Future
12.30 lunch
1.30 Innovations & Insights
2:00 Appreciative Inquiry: Strength-based & Whole System Methods
4-5:00 Stories, Tools, Vast Opportunities
8am Sustainable Value in Recession?
9.15 Set Up for Working Groups
10.45 break 10.00 Stakeholder Role Play
11:15 Working Group’s Projects
12.30 lunch
3:00 “Presentations to the Board”
4.30 Debrief and Closing Reflections
-5.00
Our Agenda
February 4th February 5th
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What Draws You To This Work?
1.What draws or attracts you to this work on sustainable value?
2. Your hopes for this session? Learning agenda? Management practice agenda?
(1-2 minutes)
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Business as an Agent of World Benefit--More Than 2,000 Interviews--100s of Published Profiles “Positive Institutions” --see www.worldinquiry.org
“Awe is What Moves Us Forward”
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“Meeting the needs of the present without compromising the ability of future generations to
meet their own needs”
Brundtland Commission, 1987
“A business approach to creating long-term shareholder and stakeholder value by embracing opportunities and risks deriving from economic,
environmental, and social developments”
The Dow Jones Sustainability Group Index, 2001
Definition of sustainability: People, Planet and Prosperity
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Stakeholders are now a powerful force in business
Customers
Investor groups
Employees
Suppliers
Universities
Government
NGOs
Communities
Media
EconomicStakeholders
SocietalStakeholders
Unions
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SustainableValue
Stakeholder Value¹
Shareholder Value
+
+
-
Unsustainable(Value Transfer)
Unsustainable(Value Transfer)
Unsustainable(Lose/Lose)
Sustainable Value
-
fossil fuel ICE
Value is sustainable only when it is positive for shareholders and stakeholders
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Top Rated Stars in Every Industry Are Becoming Leaders in Sustainable Value Innovation
Compete? Or Lead? “Firms of Endearment”High Purpose & high innovationFrom Strategy to Shop Floor It’s Fun, Surprising “Win-Win
Why are ‘firms of endearment”— industry leading stars that have created huge emotional bonds with the world such as Toyota, Whole Foods, GE, and Green Mountain Coffee Roasters—generating investor returns at a rate of some 1,026 percent over a ten year period compared to 122 percent for the S&P 500?
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.Sustainable Value Partners © 2007
Differentiating products & services
Meeting needs for sustainability solutions
Developing sustainability brand identity. Becoming an employer-of-choice
Shaping legislation: “new rules of the game”
Complying to government regulations
Reducing costs
Sources of Business ValueLevels of Strategic Focus
BusinessContext
Brand/Culture
Market
Product
Process
Risk
Wha
t’s N
ext
The six levels of value creation
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Opening Inquiry: 3 Questions for Reflection
1. Leading Positive Change: a “High-Point” Story? What were “root causes” of success? What was it about you…your best qualities/strengths?
1. Continuity Question: Things you want to keep? Strengths/assets to build on? Stories of innovation in sustainable value: (a) from your organization and
(b) innovations from organizations that you admire?
3. Images of the Future 2014? Describe: what’s happening new, different, better? I will be most proud of my organization in 2014 when…?
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Opening InterviewOpening Interview (Ai conversation in pairs)(Ai conversation in pairs)
A-->B (20 min)A-->B (20 min) B-->A (20 minB-->A (20 min))
Spirit of discovery— strengths, aspirations, Spirit of discovery— strengths, aspirations, opportunities, resultsopportunities, results Take brief notes Take brief notes
At the end.. At the end.. summary & thanks summary & thanks Return @Return @
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Business Value &
Societal Value
Observable Stages in Industry
Leadership
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Interview with Jeffrey Immelt, CEOEco-imagination as “spectacular business opportunity”
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Ecomagination’s Growth GE's research and development dedicated to green energy
overall is about $2.5 billion per year.
Revenues projected at $20 billion by 2010.
"Environmental thinking is no longer the purview of isolated, far-left thought. It is now a mainstream economic discussion. It is pervasive in almost every country in the world” -- Jeff Immelt
Ecomagination products: they are growing at 12 percent a year, faster than the company's overall revenue growth rate of 8 percent.
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A Question for You About the S-Revolution:
Which organization will help save more lives in the next five years than any other— children, women, and men—who are picking cotton in toxic and chemically treated fields all over the world—fields that are so toxic that when you touch the cotton it feels like an electric jolt around your fingers?
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It employs 1.9 million people Its serves 138 million people per week.
It has approximately $350 billion in sales It’s attracting the most brilliant and radical
environmental minds e.g. Amory Lovins It’s raising many eyebrows
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Sustainability goals at
To be supplied 100% by renewable energy
Stores 25% more efficient in 7 years Fleet 25% more efficient in 3 years
To create zero waste
25% reduction in solid waste in 3 yrs Improve packaging of every product sold
To sell products that sustain our resources and the environment
20% supply base aligned in 3 years
Source: released in speech by Wal-Mart CEO Lee Scott October 24, 2005
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Sustainable Value… Design Networks
Global Greenhouse Gas StrategyBuildings Design Construction & MaintenanceGlobal LogisticsAlternative FuelsOperations & Internal ProcurementPackagingTextilesElectronicsFood & AgricultureForest Products (Wood & Paper)Chemical Intensive ProductsJewelrySeafoodChina
EnergyEnergy
WasteWaste
ProductsProducts
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Stories Have Wings
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Implications of Packaging Eco- Innovation & People Turned On
Prevented millions of pounds of trash from reaching landfills
Across the supply chain, the initiative will save 667,000 metric tons of carbon dioxide from entering the atmosphere
Equal to taking 213,000 trucks off the road annually, and saving 323,800 tons of coal and 66.7 million gallons of diesel fuel from being burned.
“The packaging is renewable in 90 days instead of 9 million years”
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Implications of Packaging Sustainable Value Innovation
Broadening this initiative to 255 items in Toys:
This employee driven initiative saved 3,425 tons of corrugated materials
1,358 barrels of oil annually 5,190 trees
Millions of dollars in transportation costs
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Fleet of Class 8 heavy trucks 25% more fuel efficient in 3 years
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Existing stores 20% more efficient by 2012; new stores 25-30% by 2009
Interior with sales floor lighting in “full off” mode
LED Refrigerated Display Lighting
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Sustainable products
One compact fluorescent light bulb:
Costs 7 times more and lasts 10 times longer
Uses 80% less electricity Saves $30-80 on power bill Prevents 500 pounds of coal or
1 barrel of oil from being burned
Keeps a ton of greenhouse gas (CO2) out of the air
=plant-basedpolymer
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Risk and cost reduction Strategic growth opportunity
Next steps for sustainability in business
Environmental affairs
Firm’s own footprint
Incremental change
Internally-driven decisions
CEO agenda
Whole-system approach
Collaborative partnerships
What’s Next
Breakthrough innovation
Current Business Approach
Sustainable Value Partners © 2007
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William McDonough and “Cradle to Cradle”
“I believe we can accomplish great and profitable things within a new conceptual framework—one that values our legacy, honors diversity, and feeds ecosystems and societies . . … It is time for designs that are creative, abundant, prosperous, and intelligent from the start.”
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Cradle-to-Cradle (C2C) is a new design paradigm
C2C principles– Waste equals food– Use current solar
income– Celebrate diversity
BIOLOGICAL CYCLE
TECHNICAL CYCLE
Source: McDonough and Braungart (1998) and Green Blue Institute (2003)
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It isn’t enough to do “less bad”. The biggest opportunity is “doing good” (Eco-Effectiveness)
Eco-Efficient
Eco-Effective
Impact on the environment
Source: MBDC
negative impact
positive impact
High
Low
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The World’s Most Exciting Market?
•A $12 Trillion Dollar Market•Place of Immense Entrepreneurial
Opportunity•Places Where Your Company Can Make
Enduring Contributions
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Social example: serving the Base of the Pyramid
1 billion people withincomes > $15,000 per year
1.5 billion people<$15,000 but >$1,500 per year
4 billion people<$1,500 per year
Saturated markets
Incremental adaptation
New market capability$13 trillion
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34Source: FT, April 20, 2004
What You See is not What it is………..
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The Vision:The Base of the Pyramid Protocol
To create inclusive, mutually beneficial business processes
through which the private sector and local communities build
economic, social and environmental value.
A Process for Mutual Value Creation
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The Jaipur Foot
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Unilever’s Project Shakti
Unilever’s vision for Shakti is to scale it up across the country, covering 100,000 villages and touching the lives of 100 million rural consumers by 2010.
BAWB Video Archives:
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SustainableValue
The opportunity for business is value creation (not only regulatory compliance)
Stakeholder Value¹
Shareholder Value
+
+
-
Unsustainable(Value Transfer)
Unsustainable(Lose/Lose)
- ¹ environmental, social,and economic impacts
Sustainable Value
OpportunitiesEnhanced reputationProduct differentiationMotivated employees
License to operateEntry into new markets
Unsustainable(Value Transfer)
RisksCustomer de-selectionPreemptive regulationReputation damage
Fines, penaltiesLoss of market share
Sustainable Value Partners © 2007
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Is Sustainability a Passing Fad?
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We Have Unintentionally Produced Harm
Air pollution: 20% of world population breathes unsafe air (W.H.O.)
Soil depletion: two-thirds of the world’s agricultural land diminished
Forest losses: 40% of the world’s original forest cover destroyed
Water scarcity: one billion people without safe drinking water
Bio-diversity losses: Collapse of marine ecosystems by 2048
Poverty: 3 billion live on under $2 a day; the GDP/person gap between the 20 richest and 20 poorest nations has doubled in last 40 years
Climate change: 60% increase in atmospheric CO2. Extreme weather
To support the world’s population at Western consumption levels with current technology requires 4 more planet earths
Sources: World Health Organization (W.H.O.), WorldWatch, United Nations EarthWatch, WRI, Conservation International
ecologist
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An area of intact forest the size of Panama is lost each year
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A new study by Stanford University estimates that all commercial fish species will be lost by 2048
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Over the last 50 years water use has tripled, increasing faster than population
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An estimated 100 million tons of plastic trash circulates in the Pacific Ocean,concentrating toxins and entering the food chain
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We Have Produced Tremendous Benefits For All
In modern times: Life expectancy has more than doubled to 80 years
Infant mortality declined from 500 to 50 deaths per 1,000
Infectious diseases eliminated such as smallpox; nearly eliminated such as rubella and polio
World GDP per capita increased by a factor of 50
Yields for major food crops improved by factor of 10
Communication speed (transatlantic) from months to milliseconds
Human ingenuity always finds a way
Source: WRI, WHO, Professor DeLong/ Berkeley (for World GDP per capita), Global Reach, UN Earthwatch
economist
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Environmentalism
Sustainable Value Partners © 2007
Value creation or destruction
Pro-growth consistent with quality of life. “Create the good”
Innovation
Moral, ethical
We need to limit growth to protect nature.
“Stop the bad”
Regulation
Agenda is
Vision is
Tool is
Reflects a shift in social movement
The Politics of Possibility
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Slide 47
Technology Management, Inc.,▼9718 Lake Shore Boulevard, Cleveland, Ohio 44108▼216-541-1000▼ [email protected]
Case Example: Benson LeeCore Technology: Simple, Low Cost Cell & Stack Design
Invented by SOHIO/BPInvented by SOHIO/BP Full scale (2” diameter)Full scale (2” diameter) Electrolyte-supportedElectrolyte-supported Internal manifolds for air Internal manifolds for air
and fueland fuel 3-4 Watts/Cell3-4 Watts/Cell ~400 Cells/kW (net)~400 Cells/kW (net) No precious materialsNo precious materials Low cost fabricationLow cost fabrication
CathodeWith Seal
ElectrolyteYttria-Stabilized Zirconia
AnodeWith Seals
SeparatorMetal Alloy
FuelAirAir
RepeatingStack
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Slide 48
Technology Management, Inc.,▼9718 Lake Shore Boulevard, Cleveland, Ohio 44108▼216-541-1000▼ [email protected]
TMI Energy Platform
Waste to Fuel Module
24/7 MED SURG HEALTH CENTER
Animal Waste
Electricity
Heat
TMI Fuel Cell System (single module shown)
Heat Exchanger
Power Conditioners and Voltage Conversion
Pumping, DistillingReverse OsmosisDesalinization, UV
Fertilizer
Anerobic Digester
Plant Biomass
Bedding
Solids
Solids
Conventional Fuels
· Natural Gas· Propane· Kerosene
Loca
lB
IOG
AS
Clean Water
Electricity· Power instruments· Charge batteries &
portable devices · Lighting
Heat (high T) · Cooking· Hot Water
· Laundry· Showering
· Comfort· Sterilizing
Military Logistic Fuel
Human Waste
Food Waste
Indigenous (Renewable)
Fuels
· Ethanol· Biodiesel· Vegetable Oil· Used Cooking Oil· Ammonia
· JP-8· Diesel
· Prevention/Treatment · AIDS/HIV· Malaria· Vaccinations· Women’s Health
· Dental· Laboratory· Emergency/Trauma · Surgical
Cooling & Refrigeration· Vaccines/Drugs· Food Storage
Tele-Communications· Broadband
· Images· Voice· Data
· Store and Forward
Premium Power
University-basedMDs & Specialists
(linked via Satellite)
(On-site) DoctorsNurses
Paramedics
Medical Databank & Knowledge
Transfer
Wire
less
link
sTe
le M
edic
ine
Plug-in Utility Modules
Premium Power
BioEnergy Platform + Plug-in Modules Support Rural Medical/Health Care Teams
A&BA&BCC
DD
E&FE&F
Clinical Telemedicine
Public HealthGlobal Health Delivery
U.S. Manufacturing and Engineering
Biomass to Energy @OSUCollege of Food, Ag, Env Sciences
Fuel Cell Systems
Biomass to Energy @OSUCollege of Food, Ag, Env Sciences
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3 Questions for Reflection from Interviews
1. Leading Positive Change: a “High-Point” Story? What were “root causes” of success? What was it about you…your best qualities/strengths?
1. Continuity Question: Things you want to keep? Strengths/assets to build on? Stories of innovation in sustainable value: (a) from your organization and
(b) innovations from organizations that you admire?
3. Images of the Future 2014? Describe: what’s happening new, different, better? I will be most proud of my organization in 2014 when…?
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Form Groups2+2+2=6…return _____
Introduce your partners vis-à-vis your interviews—share highlights….
Everyone listen for patterns/insights in three areas:
1. High Point Stories : And Analysis Root Causes of Success? Life-giving factors?
2. Continuity themes : Things Best, To Keep , Strengths. Example sustainability innovations.
3. Images of the Future: Key Visions 2014
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1. HIGH 1. HIGH POINTSPOINTSPatterns & Patterns & ThemesThemes
Be ready to Be ready to share one best share one best story from story from groupgroup
2. 2. CONTINUITY: CONTINUITY: THINGS TO THINGS TO KEEP EVEN AS KEEP EVEN AS WE CHANGE:WE CHANGE:
--example --example sustainability sustainability innovations: innovations: your company your company and others you and others you admire:admire:
3. IMAGES OF 3. IMAGES OF THE FUTURE THE FUTURE WE WANT—WE WANT—WHAT IT WHAT IT LOOKS LIKE IN LOOKS LIKE IN 20142014
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8am Welcome and Big Picture
8.30 Introductions and Objectives
9.00 Re-framing Sustainability
9:30 Opening Inquiry
10.15 break
10.30 GE, Wal-Mart, Unilever Cases and Concepts: Cradle to Cradle; BOP
11.30 Group Dialogue: Images of Future
12.30 lunch
1.30 Innovations & Insights
2:00 Appreciative Inquiry: Strength-based & Whole System Methods
4-5:00 Stories, Tools, Vast Opportunities
8am Sustainable Value in Recession?
9.15 Set Up for Working Groups
10.45 break 10.00 Stakeholder Role Play
11:15 Working Group’s Projects
12.30 lunch
3:00 “Presentations to the Board”
4.30 Debrief and Closing Reflections
-5.00
Our Agenda
February 4th February 5th
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Question What are some of the eco-sustainability-related business
opportunities in a value chain of your choice
--energy productivity and efficiency/ eliminating costs
--product opportunities & new markets
--brand and reputation
--energizing the workforce
--game changes in industry/society
What are some of the social-sustainability (BoP) business opportunities in your business?
– Poor
– Rural & Inner cities
– Emerging markets
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8am Introduction
8.15 Re-framing Sustainability
9.15 Opening Inquiry
10.15 break
10.30 Wal-Mart, DuPont, GE Cases
11.30 Is Sustainability the Flavor-of-Day?
12.30 lunch
1.45 Stakeholder Role-play
3.15 The Base of the Pyramid
4.00 Working Group Sessions- 5.30
8am The AI Organizational Summit
9.45 The Financial Analyst Perspective
10.15 break 10.30 working groups continue
12.30 lunch
2.30pm “Presentations to the Board”
4.00 Take-aways and Challenges
4.30 Closing Discussion-5.00
Agenda
February 12 February 13
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Is sustainability the “flavor-of-the-day”?
Q: How important are future sustainability issues?
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Appreciative Inquiry Involves a Shift
“No problem can be solved from the same level of consciousness that created it. We must learn to see the world anew.”
“There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle.”
– Albert Einstein
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Ageless Management Philosophy for Appreciative Inquiry—”AI”
“The task of leadership is to create an alignment of strengths…making a system’s weaknesses irrelevant”.
--Peter Drucker
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Could it Be…Organization Change Might Be All About Strengths?
• Why would strength connected to strength…create change?
Its often been said that strengths perform, but how about the idea that…. strengths do more than perform, they transform?
What would it mean to create an entire change theory around strengths?
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Appreciate “Best of what is” Imagine “What might be” Design “What should be” Create “What will be”
Identify problem Conduct root cause analysis Brainstorm solutions & analyze Develop treatment - action
plans or interventions
(deficit based change) (strengths-focused innovation)
Deficit Management Appreciative Inquiry
Problem Metaphor:Organizations are machines“problems to be solved”
Mystery Metaphor:Living systems; webs of relatedness“worlds of infinite strengths”
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The AI The AI Organization Summit MethodOrganization Summit Method
Creating an Alignment of Strengths Creating an Alignment of Strengths Using Large Group MethodsUsing Large Group Methods
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5 Common Approaches to Change5 Common Approaches to Change
Top Down StrategiesTop Down Strategies Bottom Up StrategiesBottom Up Strategies
Representative Cross-Section StrategiesRepresentative Cross-Section Strategies Pilot StrategiesPilot Strategies
Back RoomBack Room
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Typical ResultsTypical Results Less Informed and Ultimately Less Less Informed and Ultimately Less
Effective Change EffortsEffective Change Efforts A Few Try to Convince Many That A Few Try to Convince Many That
Change is NeededChange is Needed Partial Responsibility MindsetPartial Responsibility Mindset Change Occurs SequentiallyChange Occurs Sequentially Change is Perceived as a Disruption of Change is Perceived as a Disruption of
“Real Work”“Real Work”
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Typical Results (cont)Typical Results (cont)
Pace of Change is Too SlowPace of Change is Too Slow Substantial Change in Part or Modest Substantial Change in Part or Modest
Change in an Entire OrganizationChange in an Entire Organization Breakdown at ImplementationBreakdown at Implementation
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The AI “Organization Summit”
“Whole System” in the Room Strategic Task is Clear...
Future Focus & Continuity Search
Self-Management and Dialogue Narrative Rich
From Common Ground to Inspired Action Designing Real Prototypes
2-3 Day event/100 to 1000 Participants
Uncommon Action/Follow Through
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Nutrimental FoodsThe Results One Year Later
Rodrigo Loures, CEO 300 % Increase in Profitability
75 % Decrease in Absenteeism Appointment to President Lula’s Economic
and Social Council World Business Academy Award
Rise to Best 100 Companies in the Nation
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AI Summits: Three Ways to Understand Positive Change
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Why Does Experience of Wholeness…
Bring out the best in human beings?
Propel innovation?
New life?
Eclipse old patterns?
So easy?
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The AI 4-D Model of Strengths-Based ChangeThe AI 4-D Model of Strengths-Based Change
DiscoveryDiscovery““What gives life?”What gives life?”
The best of what is.The best of what is.AppreciatingAppreciating
DreamDream““What might be?”What might be?”EnvisioningEnvisioning
Results/ImpactResults/Impact
DesignDesign““What should be – What should be –
the ideal?”the ideal?”Co-constructingCo-constructing
DestinyDestiny““How to empower, How to empower,
learn, and improvise?”learn, and improvise?”SustainingSustaining
AffirmativeAffirmativeTopicTopic
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Topic Re-framing Can Lead to Exciting Breakthrough Results
Is environmental regulation or “social responsibility” a burden or a business opportunity for breakthrough profit and new value?
Is the topic how to reduce harm? Or how to unleash “eco-imagination” & “high purpose
profit?”—Fairmount Minerals Case Clipping
Faimount Sales & EBITDA History (For Recurring Operations)
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Fairmount Minerals StoryUnleashing Eco-innovation and Business Breakthrough
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Whole System Sustainable Value Design
External Stakeholders: Customers Suppliers NGO’s Neighbors/Communities Board of Directors
Imagine 300 Stakeholders—designing new products, services.
Internal Stakeholders Operations Administration & Corporate
Services Customer Service Engineering Logistics Quality Sales Technical Support / R&D
Collaborative Innovation
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Images of the Sustainable Design AI Summit
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Highlights 40% Annual Growth in Earnings Past Two Years
2007 US Chamber of Commerce’s #1 Corporate Citizenship Award
A Culture of Community Partnership and Innovation
New Employee Owned Businesses, New Markets
Emerging as Top Rated Star in the Industry
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Sources of Business ValueLevels of Strategic Focus
BusinessContext
Brand/Culture
Market
Product
Process
Risk Anticipating regulations
Reducing energy, waste & process costs—future of totally renewable energy
Sustainable-value, low-energy products
Using BOP and Blue Ocean strategy to open new markets
New story, identity, passion
Leading industry stars, associations, policy
business value created
Source: Chris Lazslo The Sustainable Company
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Fairmount Started with Appreciative Inquiry in 1990 With a Focus on Empowerment 40% CAGR Past Four Years
Faimount Sales & EBITDA History (For Recurring Operations)
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Why High Engagement?Why High Engagement?The Business CaseThe Business Case
Approaches to competitive advantage:Approaches to competitive advantage:
– Low price – less than 60 daysLow price – less than 60 days– Operational/technical expertise – less than 3 yearsOperational/technical expertise – less than 3 years– Fully engaged employeesFully engaged employees
(people think and act like owners) – (people think and act like owners) – more thanmore than 7 years7 years
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Gallop Study: 1.7 Million Employees
“I have the opportunity to do what I do best”
What percentage of people do you think - 1.7 million people from 101 companies - strongly agreed that they are empowered to do what they do best in their work and company?
Hint: The wealth of unrealized capacity in enormous - people are dying to be tapped on the shoulder and asked for more engagement in the strategic issues of the day - like the Navy example.
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AI at the UN World Summit With Business and Industry CEOs and Civil Society Leaders
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UN Global CompactAI Summit Results—and Surprises
Innovations: HP, Novartis, BP, Ericcson, Tata, etc
Counter Summit and Surprise of Friendship
Vision of PRI Project: Goldman Sachs and Other Investment Firms, Representing $10 Trillion in Assets Together With Civil Society Organizations
Who Cares Wins— eclipse of “the great tradeoff illusion”
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Results (cont.) 10 Stock Exchanges & Climate Change
Initiative
43 Local Multi-sectoral Networks…China
100% Growth in Members by 2007 Summit
Huge Data Base for Studies of “Positive Institutions”—What Do They Look Like? What Enables? Refract Strengths? Which?
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The AI Summit Can Be Adapted in Many Ways
Web casts and video conferencing Small “rapid design” summits—like kaiezen events for small
wins, project launches, alliance formation.
Key Success Factors: It is Easy When-- Right Task Right People —multiple stakeholders Right Questions — AI continuity search and future search. Right match — with the organizational, and community culture
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AI Summit Planning
Forming summit planning team Defining summit task and topics Mapping summit stakeholders Designing the summit format & Logistics Creating the summit design Preparing the opening AI questions Preparing summit communication strategy Envisioning post-summit momentum
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AI Summit Planning: Steering Committee
1. Defining summit task and topics
2. Mapping summit stakeholders
3. Designing the summit format & Logistics
4. Preparing summit communication and marketing strategy
5. Envisioning post-summit momentum
Imagine It: (in pairs)
Where and how might an AI summit add value in your organization…if anything imaginable were possible?
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“What if we used our size and resources to make this country and this earth an even better place for all of us: customers, Associates, our children, and generations unborn?
“What if the very things that many people criticize us for - our size and reach - became a trusted friend and ally to all, just as it did in Katrina?"
"Katrina asked this critical question, and I want to ask it of you: What would it take to be that company, at our best, all the time?
An Historic Opportunity
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Sustainable Value Networks
Global Greenhouse Gas StrategyBuildings Design Construction & MaintenanceGlobal LogisticsAlternative FuelsOperations & Internal ProcurementPackagingTextilesElectronicsFood & AgricultureForest Products (Wood & Paper)Chemical Intensive ProductsJewelrySeafoodChina
Energy
Waste
Products
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Each Network Created A Sustainable Pathway source: Dave Sherman
Today’s Business Practices
SustainableBusiness Practices
Sustainable Pathway
Using competitive forces to create a race to the top
• A “bigger win” for business and a “win” for society
Quick WinsCan be
implemented with existing
technology and business models
Innovation ProjectsRequire
technology and/or business model
innovations
System Change“Changing the rules of the game”
• Focused on a “win” for business
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This Week’s Magazine Summit on Sustainability One of 12 Sustainable
Value Creation Networks
64% of Magazines Put on Shelf Don’t’ Get Sold
2.6 Billion—are Shredded
Would Circle the Earth 13 Times
Amazing AI Summit
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Publisher
Printer
National Distributor
WholesalerMerchandiser
Logistics Provider
Freight
Advertiser
Retailer Consumer
RDA Consultant
Magazine Industry System Map
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Results: “Something that’s never happened in 50 years”
Consensus on 50% Improvement in Sustainability in First Year
12 major prototype entrepreneurial initiatives
An improvement of 50% = Saving 443,572 trees = 4,640,816 gal. diesel fuel
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Sustainability Index SummitTaking Action to Address a Global Imperative…Universities in Partnership With Business and Society
Saving people money
so they can live
better
July 14-16, 2008
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Mature Phase: (Textiles example)SKU specific questions add greater level of detail and insight into specific
product performance
WeightRaw
Material Inputs
Manufacturing/ Processing
Transport/ Packaging/
Sales
Product Use End-of-Life/Recycling
SupplyChainGoals
Energy and Climate
40%Suppliers
track on-farm energy use?
(Y/N)
Energy use per unit of finished
product? (ranges will be provided)
Hang tag on energy use
during garment care? (Y/N)
To reduce the use of non-renewable energy and greenhouse gas emissions.
Material Efficiency
20%
Uses fibers or irrigation
practices that reduce field water use?
(Y/N)
Water consumption per unit of finished
product? (ranges will be provided)
Use of recycled materials in fabric production? (Y/N)
To maximize efficient use of all materials, minimizing waste and costs.
Natural Resources
20%Is the product
organic or transition?
(Y/N)
Use of a restricted substances list for factory practices?
(Y/N)
Hang tag on use of laundry
detergents? (Y/N)
To ensure the integrity of ecosystems and a safe, reliable supply of raw materials.
People and Community
20%Is product Fair Trade certified?
(Y/N)
To protect quality of life and safeguard human health.
Hypothetical andillustrative
Emphasis moves to product-specific scoring. Product scores
roll up to influence supplier score.(Up to 1 score per SKU; products
of the same profile could be grouped in one score)
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Leveraging the Power of Associations for a New Magnitude of Socially Responsible Leadership
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What OvationNet’s Technology Made Possible
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Technology…Behind the Scenes
Streaming video presentations helpdissolve the boundaries of location
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Jeffrey Sachs
Streaming LiveTo Virtual Participants
At the Gaylord
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Full participants in Day One
Connected Locations
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Virtual Roundtables
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8am Welcome and Big Picture
8.30 Introductions and Objectives
9.00 Re-framing Sustainability
9:30 Opening Inquiry
10.15 break
10.30 GE, Wal-Mart, Unilever Cases and Concepts: Cradle to Cradle; BOP
11.30 Group Dialogue: Images of Future
12.30 lunch
1.30 Innovations & Insights
2:00 Appreciative Inquiry: Strength-based & Whole System Methods
4-5:00 Stories, Tools, Vast Opportunities
8am Sustainable Value in Recession?
9.15 Set Up for Working Groups
10.45 break 10.00 Stakeholder Role Play
11:15 Working Group’s Projects
12.30 lunch
3:00 “Presentations to the Board”
4.30 Debrief and Closing Reflections
-5.00
Our Agenda Tomorrow With Chris Lazslo
February 4th February 5th
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1970 19991980 1995
Inte
grat
ion
leve
l
Social Responsible Investments
Investments in Environmental Technology
Investment in Eco-Efficiency
Triple Bottom-lineInvestment
2000-8
F E SF E S 3 in 13 in 1
Value-based negative
screening
Low diversification High volatility
Higher value creation Lower eco-footprint
Single Bottom line = Shareholder
Value
Triple evaluation Not market driven
Innovest EcoValue‘21& Intangible Value Assessment
Perspective of SRI Rating Agencies
Source: Innovest
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Environmental, Social, and Governance Performance
Risk Reduction Product DifferentiationProcess/ Cost Reduction Reputation EnhancementHuman Capital – New Markets EntryRecruitment and Retention Innovation Capacity
Superior Earnings
and Share Price
Differentiation and Competitive Advantage
Sustainability as driver of share price
Source: Innovest
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Sustainability key messages for managers
Sustainability provides new insights into business strategy and the competitive environment
– A “lens” through which line managers can innovate along their extended supply chains– Sustainability is not about trade-offs. Investments can have pay-backs of ≤1 year– Moral responsibility remains the foundation but not the primary motivator for action
Sustainability solutions require collaboration with key stakeholders– Partnering with stakeholders can reduce opposition and bring new knowledge– Effective stakeholder relationships must take into account perceptions and emotions– Managers must accept that they cannot please all stakeholders all the time
Sustainability solutions require new organizational competencies– Skills include assessing and managing stakeholder impacts along the supply chain– Many companies lack the organizational capacity for listening and empathy– Whole-system strength-based methods are well suited to innovation and game change
Case Weatherhead School of Management
David L. Cooperrider Chris Laszlo
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The Power of Appreciation: 3 Facts About All Human Beings
(closing end of day one)
Exceptionality Essentiality
Equality of Voice/Opportunity