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P.G. Diploma in Logistics and Retail Management

G.H.Patel Institute of Business Management

SEM-II

204-Human Resources Management

Case Study of Mr. Kishore

Submitted By: Submitted To:

Vinod Nair Dalwadi Sir

Date- 18th

April, 2012

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Summary

This case was all about the busy branch manger Mr. kishore who was working

under the Indian Bank at one of its villages. In the bank there were two clerks

and an attender to support the branch manager in his work. The whole workssuch as transaction, account settlement are come under the three person of the

Indian bank. The problem arises when the work was not completed and the staff

gone away after completing the banking hours i.e 11:00am to 5:00pm. After the

banking hours, the branch manger works lately for completing the uncompleted

work due to high burden on its works.

The workload becomes increase when the top level management asked to

submit the financial statement of a particular time period. Such incident was

happened to the case of Mr. kishore , he was asked to submit the report on 31st

December. He was very efficient to his job. The time duration was too short and

he have to submit the report timely so he work till past 2:00 am on 30th

December for tallying the accounts since hardly one day is left for closing the

accounts for the year. On this fateful night, the branch manager was attacked by

some robbers who stolen their 5 lakhs after wounding their right hand which

had to be amputated later.

He was considered as the key factor of the Indian bank for account settlement ofhis bank by working lately. After his recovery, when the branch manager

applied for compensation. The bank management was of the opinion that Mr.

kishore violated the job specification by working beyond the stipulated hours of

work. He was not entitled to get any compensation for the accident occurred

during non-employment hours. They also called foe and wanted to recover the

amount lost from his salary and Provident fund.

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Problem Identify:

In this case the main problem arise due lack of job specification. The staff and

the branch manager did not complete the work on time (banking hours) and they

stay there to complete the work after the banking hours.

Now we considered the rights of two parties:

On the side of Mr. kishore:

1) He has a right to get compensation due to the losing his right hand at aperiod of working time in a bank.

2) He was the only person who carries all the work on his head withoutconsidering the subordinate after banking hours.

3) He has the right to get more salary due to overtime working and the bankshould provide securities and facilities to Mr. kishore.

4) The work of the bank didnt complete in a stipulated time because thebank doesnt have the latest technology from the staff can complete.

5) As he was the branch manager his duty is to control the bank if there anydeviation occur but then also he has many work without their supporters.

On the side of Bank:

1) The bank didnt say to Mr. kishore to work overtime after the bankinghours.

2) He has the responsibility to complete the work on time so he is noteligible to get the compensation from bank.

3) But bank have the responsibility to get the loss amount from his salaryand provident fund.

4) If the work is getting overburden then he has the responsibility to ask thetop level management to recruit some people for his help instead of doing

the whole work from his side.

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Requirement of Modification:

1) The bank has limited no. of staff and there was no accountant which cancarry the work related to accountant.

The bank need to recruit some staff which can the work according to their

specialization i.e accountant for account. And also should require 1 or 2

staff in additional.

2) There was no security at night for the Indian bank in the village whichincrease the risk of bank i.e, robbers

The bank should provide additional security which minimize the risk of

cash holding in bank from certain robbers.

3) The bank was using the traditional technology which increase the burdenof work and delay the work which result they fail to submit the financial

statement to the top level management in time.

The bank should update the technology for improving the work schedule

and also can complete the work as fast as possible.

4) The management doesnt give higher remuneration to efficient staff fromwhich efficient staff didnt get any benefit from the work.

The management should give higher remuneration to the efficient

employee which motivate the other inefficient employee to give the best

performance

The appropriate title of this case was Job Specification which

considered a vital role for any management to look for.