double loop learning
DESCRIPTION
pptTRANSCRIPT
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Jirawit Yanchinda
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(Learning Organization) (Leadership) (Team Learning)
Chris Argyris Organization Learning Donald Schon
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Sociotechnical System () Organization Strategy () Production () Economic Development () Systems Dynamics ( ) Human Resources () Organizational Culture ()
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Single-loop learningOrganization Model I = theory-in-action or know-how Double-loop LearningOrganization Model II = Theory-in use or know-why Ice Breaking Techniques Balance Scorecard Feedback Loop
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Single-loop learning
Organization Model I = theory-in-action or know-how
Working procedure
Working Instruction
Defensive Routine
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Double-loop Learning
Organization Model II = Theory-in use or know-why
Governing variable
Ice breaking
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Financial Perspective
Customer Perspective
Internal Business Process Perspective
Learning and Growth Perspectivehttp://www.calculusadvisory.co.za/services_balancescorecard.html
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Using the Balanced Scorecard as a Strategic Management System byRobert S. Kaplan and David P. Norton
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Strategic Map
Corporate Balanced Scorecard
SBU Scorecardhttp://www.calculusadvisory.co.za/services_balancescorecard.html
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Identify Vision and Missions
Build a Strategy Map (Strategy Themes at four perspectives and its cause-effect links)
Identified weight for each perspective and every strategic theme in the perspective
Build a corporate balanced scorecard on each strategy themes(objectives, measures, targets and initiatives)
Prioritize and Distribute targets to SBUs and SMUs
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Dr. Nopasit Chakpitak
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http://www.symphonytech.com/articles/bscard.htm
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Dr. Nopasit Chakpitak
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http://www.symphonytech.com/articles/bscard.htm
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Dr. Nopasit Chakpitak
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Build a balanced scorecard
Integrate to management
Use balanced scorecard / BSC software
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Financial Perspective -> Budgets and Costs Management, for example, ABC
Customer Perspective -> Customer Relationship Management
Internal Perspective -> Total Quality Management
Learning and Growth -> Knowledge Management and Learning Organization
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Reskilling
Supplying information
Aligning individual objectives to organization objectives
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Dr. Nopasit Chakpitak
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Dr. Nopasit Chakpitak
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Dr. Nopasit Chakpitak
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Dr. Nopasit Chakpitak
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Dr. Nopasit Chakpitak
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Single Loop learning - how ..better
Double Loop Learning why.do different
Triple Loop Learning focus on propose of Org. (hardest)