Transcript
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  • ? CRM() http://www.inside.com.tw/2009/12/07

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  • esoon2011/04/07

  • CRM

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  • CRM3 affective loyalty inertia loyalty

  • CRMCRM Identify and DifferentiateInteract and CustomizeDon PeppersIDICidentifydifferentiateinteractivecustomize

  • CRM

  • CRMCRM

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  • Q & A

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