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DAFTAR ISI
HALAMAN JUDUL ..................................................................................... i
LEMBAR PERSETUJUAN ......................................................................... ii
KATA PENGANTAR .................................................................................... iii
DAFTAR ISI .................................................................................................. vi
BAB I PENDAHULUAN .......................................................................... 1
1.1. LatarBelakang........................................................................... 1
1.2. RumusanMasalah...................................................................... 3
1.3. TujuanPenelitian........................................................................ 3
1.4. ManfaatPenelitian..................................................................... 4
BAB II TINJAUAN PUSTAKA................................................................. 5
2.1....................................................................................................
Konsep komunikasi terapeutik..................................................
2.2....................................................................................................
Kepuasan pa!a pela"anan kepera#atan.................................... 15
2.3....................................................................................................
Kerangka Teoritis...................................................................... 1$
BAB III KERANGKA KONSEP ................................................................ 2%
3.1. Kerangka Konsep...................................................................... 2%3.2. &efenisi 'perasional................................................................. 21
3.3. (ipotesis.................................................................................... 22
BAB IV METODE PENELITIAN.............................................................. 23
4.1. )enis Penelitian.......................................................................... 23
4.2. Tempat Penelitian !an *aktu Penelitian................................... 23
4.3. Populasi !an +ample................................................................. 23
4.4. Teknik Pengam,ilan +ampel..................................................... 25
4.5. Pertim,angan etik...................................................................... 2
4.. -nstrumen Penelitian.................................................................. 2
4.. Teknik analisa !ata.................................................................... 2/
DAFTAR PUSTAKA ..................................................................................... 31
LAMPIRAN
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