Transcript
- 1. Usability Testing and Design for Higher Education Web Sites Friday, February 14 10:15am-11:15am by Hanna Kang-Brown and Melissa Zuroff
- 2. Overview Introduction How to do it Impact
- 3. What is usability testing? focusing on the user, not the product testing the product, not the user
- 4. Why usability testing? Hear directly from the people who use our website and services Understanding why and not just guessing from site analytics Identifying and prioritizing major problems A way to get stakeholder buy-in
- 5. The Old Website
- 6. The New Website
- 7. The Old Model
- 8. The New Model
- 9. Our Process
- 10. Usability Testing @NYUOGS Our Motto: Its about making it better, not perfect. Modeled after Rocket Surgery Made Easy by Steve Krug Based on Lean UX principles
- 11. Usability Testing @NYUOGS Includes 1/2 day a month Focuses on one or two aspects of the site 3 users and food!
- 12. Typical Schedule 11.15 to11.30 Introduction / Lunch 11.30 to 12.30 1st User 12.30 to 1.30 2nd User 1.30 to 2.30 3rd User 2.30 to 3.30 Debrief
- 13. What do you need? Observation room with screen and phone Testing room with computer (any office will do) A budget for food and rewards for the users Google Hangout for screen sharing (free) Screen Recording Software ($99) Computer and Mic
- 14. Yearly Budget Lunch, snacks, beverages for 10 people, once a month ($200) Screenflow screen sharing software, $100. One time purchase. Incentives - $25 Amazon gift card, 3 x month. totals around $3400
- 15. editorial calendar identify the stakeholders create tasks develop scenarios Determine topic for the month
- 16. Find out what kind of visa you need. Find out what you need to do in order to get the visa. Find out what financial documents you need to provide in applying for the visa. Tasks
- 17. You just got accepted to Stern Business School as an M.B.A. student. Youve been instructed by your academic department to contact the Office of Global Services in order to get the right visa before you start your program. Find out what kind of visa you need to apply for. Scenarios
- 18. Goal: Recruit 3 articulate and reliable users social media flyers in lobby phone screening reminders Recruit users
- 19. Invite Observers Stakeholders Executives (optional but recommended)
- 20. Game Day
- 21. What do observers do? Watch and learn Take notes Ask questions to the participants Identify three most important usability problems they saw in that session Come to the debrief
- 22. Demo
- 23. Debrief Session
- 24. Guidelines for Success Stick to what you observed Focus on the most serious problems. Objective: a list of problems well fix within the next month and doable fixes.
- 25. Prioritize the most serious problems Will a lot of people experience this problem? Will it cause a serious problem for the people who experience it, or is it just an inconvenience?
- 26. Doable fixes take less than 2 hours to tweak, edit or write. are doable within a monthly timeline are based on user testing observations If it doesnt fit that criteria, its not a doable fix!
- 27. Debrief share top three usability problem observations
- 28. identify top 10 most serious problems Debrief
- 29. Debrief come up with a short term fix
- 30. Debrief delegate content and design tasks
- 31. Sample Timeline Week 1 - Content Due Week 2 - Review and Final Approval Week 3 - Design Due Week 4 - Email / Blog Updates on Changes Next Usability Testing
- 32. Impact
- 33. The Old Website
- 34. Within 2 months of usability testing
- 35. The New Website
- 36. The Old Model
- 37. The New Model
- 38. Key to Success? Buy-In Executive buy-in Stakeholder buy-in and accountability
- 39. Whats great about usability testing in higher education?
- 40. Additional Resources
- 41. Thank You Follow us on Twitter @melissazuroff @hannasoyk @nyu_ogs