8/10/2019 Garvin

1/13

BUILDING A LEARNING

ORGANIZATION

David A. Garvin

8/10/2019 Garvin

2/13

LEARNING ORGANIZATION

A learning organization is an organization skilled at

creating ac!"iring and trans#erring kno$ledge and at

%odi#&ing its 'e(avior to re#lect ne$ kno$ledge and

insig(ts)

Ne$ ideas are essential i# learning is to take *lace)

+it(o"t acco%*an&ing c(anges in t(e $a& t(at $ork getsdone onl& t(e *otential #or i%*rove%ents e,ist)

8/10/2019 Garvin

3/13

ORGANIZATION AND

-UALITIE/eaning

01la"si'le $ell gro"nded de#inition actiona'leand eas& to a**l&.

/anage%ent02lear g"idelines #or *ractice #illed $it(

o*erational advice rat(er t(an (ig( as*irations.

/eas"re%ent0Tools #or assessing organizations rate and level

o# learning to ens"re gains (ave 'een %ade.

8/10/2019 Garvin

4/13

ORGANIZATION AND

-UALITIET(ree distinct stages.

02ognitive3 E,*osed to ne$ ideas e,*and t(eir kno$ledge and

'egin to t(ink di##erentl&.0Be(avioral

3 E%*lo&ees internalize ne$ insig(ts and alter'e(avior.

01er#or%ance I%*rove%ent3 2(anges in 'e(avior leading to %eas"ra'le

i%*rove%ents in res"lts.

8/10/2019 Garvin

5/13

BUILDING BLO24

&ste%atic 1ro'le% olving

E,*eri%entation

Learning #ro% 1ast E,*erience

Learning #ro% ot(ers.

Trans#erring kno$ledge

/eas"ring learning

Eac( is acco%*anied '& a distinctive %indset toolkit and *attern o# 'e(avior.

8/10/2019 Garvin

6/13

5TE/ATI2 1ROBLE/

OL6INGRel& on scienti#ic %et(od #or diagnosing

*ro'le%s *lan do c(eck act)

Datatatistical anal&sis

0Generating ideas and collecting in#or%ation

0Reac(ing consens"s0Anal&zing and dis*la&ing data

01lanning actions

8/10/2019 Garvin

7/13

E71ERI/ENTATION

On8going *rogra%s

0eries o# s%all e,*eri%ents

0tead& #lo$ o# ne$ ideas

0Incentive s&ste%

0Need %anagers and e%*lo&ees trained in

eval"ating and *er#or%ing e,*eri%ents

8/10/2019 Garvin

8/13

E71ERI/ENTATION

De%onstration 1ro9ects0:irst *ro9ects to e%'od& *rinci*les and

a**roac(es co%*an& (o*es to ado*t on a larger

scale0Esta'lis( *olic& g"idelines and decision r"les

#or later *ro9ects

0Enco"nter severe tests o# co%%it%ent #ro%

e%*lo&ees ;testing r"le c(anget %eas"re it &o" can>t %anage

it)

Act"al data co%*arision

Learning or e,*erience c"rves.

0Inco%*lete %eas"res ignore ot(er co%*etitive

varia'les like !"alit& deliver& or ne$ *rod"ct

introd"ctions

8/10/2019 Garvin

13/13

2ON2LUION

Learning organizations #oster an

environ%ent t(at is cond"cive to learning

Learning organizations o*en "* 'o"ndaries

and sti%"late t(e e,c(ange o# ideas