09/2014 to CurrentSafa Park, Dubai

11/2013 to 09/2014Goa, India

GAUTAM KUMAR

SummaryUtilizing my customer service skills and experience in order to contribute to the hotel's ongoing effort to deliverexceptional guest service and financial profitability

Highlights5.0 Opera Property Management SystemsOutlookTritonVingCard VisionMicrosoft OfficeReserveOyasis

Languages:English - FluentHindi - Mother TongueGujrati - MediumPunjabi - Speak Only

AccomplishmentsEarned “Employee of the Month” at Holiday Inn Express , Safa Park , Dubai in April 2015 .Certificate for scoring more than 95 % for check in score in Guest Feedback survey continuously.Appreciation from Managers for handling continuous guest queries and good feedback from guest.Got merit certificate for being part of 0.1 % students for securing highest marks in CBSE board, India in physicaleducation H.S.C.

ExperienceGSA /Night Auditor /Acting Shift LeaderHoliday Inn Express ( Intercontinental Hotels Group )

Check In and Check OutEnsure about guest satisfaction and their needsHandling guest requestsEnsure guest satisfactionBalanced and audited for accuracy in accountsResolved accounting discrepanciesBalanced credit card and check transactionsBalance all revenue and settlement accountsTransmit credit card batchesCheck all paper work for whole day and cross check with reportsRun audit reports for front office systemPrepare daily revenue reportsHandling difficult situation, in appropriate manner and according to standard.To co-ordinate with internal department for guest & departmental related queries.Rooming of GuestCoordinate within the team and ensure the hotel meets revenue targets.

Guest Service Office - Front DeskGrand Hyatt

Answer the calls in standard manner, action the mails and faxes to confirm reservation.Handles all messages, mails and packages for the guest, and staff ensuring they are delivered at appropriatetime in a professional manner.To handle concierge related calls & queriesDaily reports

D-7 Apartment, International City, Dubai, UAE C: 971 565472576 | gggkumar@yahoo.com

02/2013 to 08/2014Kajang, Malaysia

10/2012 to 01/2013Mumbai, India

2013Goa, India

2013Goa, India

2013Goa, India

2010Shahjahanpur, Uttar Pradesh, India

Arranging and managing guest's airport pickup and drop.Pre-check in ActivitiesCheck-ins and Check-outs.Anticipate guests' needs, respond promptly and acknowledge all guests.Maintain positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction.To be creative in selling style.Answer the calls in standard manner, action the mails and faxes to confirm reservation.Handles all messages, mails and packages for the guest, and staff ensuring they are delivered at appropriatetime in a professional manner.

Management Trainee - Front officeOriental Crystal Hotel

Greeted and registered guests and issued room keys.Answered department telephone calls within three. rings, using correct salutations and telephone etiquette.Delivered requested items to guests' rooms.Referred guests to local restaurants and recommended attractions in the area.Served as public relations representative for the hotel.Greeted all guests in a courteous and professional manner.

TraineeNovotel

Trained in all major department as internship for completion of graduation .

EducationBachelor of Science: Hotel Management , TravelHeritage Institute of Hotel and tourism

Completed graduation with first division degree awarded by Punjab Technical university , Jalandhar .

Diploma in Aviation ( 6 Monnths): AviationHeritage Institute of Hotel and Tourism

Qualified with first division

Diploma in Retail ( 6 Months): Retail ManagementHeritage Institute of Hotel and Tourism

Qualified with first division

High School Diploma: ScienceJawahar Navodaya Vidyalaya

Qualified with First division

InterestsCreative WritingVisiting new placesMake new friends

SkillsTeam PlayerHard WorkingLeadershipSelf Motivated

Personal InformationFather's Name- Mr. Ram KumarDate of Birth: 16 May 1993Passport Number: K4926717Valid from: 04/09/2012 Valid till: 03/09/2022Place of Issue: Bareilly, India Nationality: Indian

DeclarationI hereby declare that all the information provided above is true to the best of my knowledge.

Date: 24/11/ 2015Place: Dubai, UAE (Gautam Kumar)