Abdul Hameed

Contact: +971-552071301 (M) ~ E-mail: hameeduae24@hotmail.com ~ Location Preference: UAE, GCC, CANADA Current Residence: UAE – Dubai ~ Driving License: UAE License

PROFESSIONAL SNAPSHOT

A competent professional with over 08 years of total experience with key focus on Retail Store Operations, Merchandising, Business Development, Sales & Marketing, Customer Servicing and Team Management.

Adept in managing overall profitability of operations & accountable for strategic utilisation & deployment of available resources to achieve organisational objectives.

Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with product & service norms.

An effective communicator with excellent relationship building, interpersonal and analytical skills.

CURRENT EMPLOYMENT

Contributing at Middle East Retail Arabia LLC, - HOUSE OF FRASER – (ABU DHABI)( Position – Senior Sales Associate ) Since May 2014 to January 2016

( House of Fraser is a department store group with 62 enviable locations across the UK and Ireland. As one of the best known names on the high street . House of Fraser has presented customers with an unrivalled nationwide department store for more than 150 years.From beauty essentials to home accessories, the premium department stores strives to offer its pleasant shopping experience in store.)

Job Role :

• Responsible for over all operational integrity of the Department • Ensure that department sales goals are met effectively daily sales target and individual sales • Maintain high standard hygiene, merchandise and stock display• Work with key teams such as visual merchandising and stock handling to optimise replenishment • Organizing, preparing and arranging promotional materials and displays.• Maximizing sales through effective merchandising.• Monitoring Department promotion daily sales ,weekly sales and monthly sales• Handling till in the assign department and sales staff on the floor • Assigning of Product pricing and security tags• Managing stock room in daily basis • Meeting and making a connection with customers ,asking questions and listening to their needs then giving options and advice on meetings those needs• Demonstrate product and knowledge of HOF brands and is able to create desire to buy • Listens to customer complaints and resolves problems and issues in a proactive manner by obtaining company policies

Seeking assignments in Retail Sales & Marketing / Business Development, Store Operations ; with leading organized global retail brands.

Retail Store Operations Sales & Marketing Merchandising store Displays Stock Management Customer service

• Work extra mile for all my customers ,in resolving customer issues ,queries or complaints effectively

• works effectively with Consignment Brand to meet the needs of the business and provide excellent customer at all times• Monitoring and review staff and Department performance on a month basis• Driving and maximizing the sales and profitability of the Department to achieve growth• Delegating tasks effectively and appropriately to create self-managing team• weekly updating stock request for own board brands and consignment brand• weekly update the brand wise sales to line manager and make suggestion to improve sales • Takes responsibility for and support the Line Manager/ Store Manager in achievement of specific task as required • Handle all returns courteously and professionally • Creating a combination of real value for money and outstanding customer service.

PREVIOUS EMPLOYMENT

Worked at Rivoli Group LLC, UAE - DUBAI since November 2008 to Nov 2013(Role- Sales Associate )

(The Rivoli Group is a private company known for its diverse portfolio of international luxury brands and for its vast network of retail outlets within the United Arab Emirates and the lower Gulf States. The Group has become one of the largest importers and retailers of luxury brands in the Middle East and offers a wide range of product categories from watches and writing instruments to menswear, accessories, gift items and eyewear.)Key Responsibilities:-

Sales & Marketing Handling sales promotional activities as a part of brand building & market development effort through promotional

schemes Recommend, select  and help locate the right merchandise Describe a product’s features and benefits Answer customer queries regarding the store and the merchandise Make suggestions and encourage purchase of products Provide information about warranties, manufacturing specifications, care and service of brand Receive and process cash, check and charge/credit payments Handling new launches, promotion of products and visual merchandising Ensuring stock replenishment at all times Coordinating with Customer Care Centre for after sales service Maintaining high standard floor displays and shelf displays General Cleanliness and tidy store

PRECEDING ASSIGNMENTS

Worked at House Full International Ltd, Hyderabad-India from Nov 06 to Feb08.Role- Senior Sales Executive

(House Full International Ltd, in India with 24 large format retail stores; it is one-stop-shop for all your furniture needs from bedroom sets to sofa's to dining tables and mattresses. What we provide is a blend on contemporary yet practical furniture mirroring Indian taste and finesse.)

Key Responsibilities:-

Handling the Division of Electrical Good’s, Furinture, Tiles. Supervising the sales team on Floor and assisting to Floor Manager OR Retail Manager.

Managing inventory control, planning to minimize sale losses and proper flow of information to the warehouse quick supply of the required products as early as possible.

Maintaining daily cash, preparing denominations and transferring the amount to company’s account regularly.

Worked at Hidesign International Ltd, Hyderabad-India From March 05 to Oct 06. Role- Sales Executive

(Hidesign has grown from its artisan roots to an international brand with over 60 exclusive retail stores and a distribution network across more than 20 countries)

Key Responsibilities:-

Attending to the customer’s, understanding their needs, making sales,

Any request from the customer particular module OR size of Executive bags, Suit, we place order from the company

After sales service’s for wallet’s Handbags, Executive bags, Suits

EDUCATION DETAILSAcademic: - SSC from St. Mary’s High School – 2000

Graduate from Noble degree college – B.com

Professional: -1)Diploma in computer application from Datar Vocational college.IT Skills:-Windows – 95, 98 & 2000 MS- Word, Excel, PowerPoint & Browsing Internet.

2) STCW ’95 certified from Setrac Institute Jan – Feb 2014 (DGS approved – Govt of INDIA.)

PERSONAL DETAILS

Name Abdul Hameed

Date of Birth 07-07-1984Religion Islam (Muslim)Sex MalePermanent Address 18-1-350/A/33/1, Phoolbagh, Post Chandryangutta, Hyderabad – 500 005, India

Current Residence UAE – DubaiDriving License : UAE

VISA STATUS : Employment Visa (unlimited contract )

References: Available upon request

Visa cancel – Last day 29th Feb 2016 – (NOC)

Declaration:

I hereby declare that all the information stated above is true and correct to the best of my knowledge and belief