Heuristic evaluation

IS 403: User Interface Design

Shaun Kane

Today

• Norman: Gulf of execution and evaluation• Heuristic evaluation

Administrivia

• A8–10 now posted• Brief A8 introduction today

Administrivia

• A8–10 now posted• Brief A8 introduction today

• For Thursday: User testing of your A6 projects– Here or in the lab? Let’s vote

Norman on activity

The Action Cycle

Execution

Evaluation

The seven-stage model

Gulfs of execution/evaluation

• Gulf of execution– “How do I do it?”– How to fix: rules,

affordances, constraints (so I can’t do the wrong thing), instructions

• Gulf of evaluation– “It doesn’t work”– “Was I successful?”– Feedback

Applying to design

• Visibility

• Good conceptual model

• Good mappings

• Feedback

Heuristic evaluation

• Recollection from IS 303? Or elsewhere?

Heuristic evaluation

• How can we figure out if something is usable?

Heuristic evaluation

• How can we figure out if something is usable?– User testing– Expert review

“Discount usability engineering”

• Jakob Nielsen– http://www.nngroup.com/articles/guerrilla-hci/

• Scenarios• Think aloud• Heuristic evaluation

Heuristic evaluation

• Heuristics: Identify general rules for good usability

Good usability heuristics?

• Thou shalt not use overly bright colors– Use colors from this set […] and not this set

[…]

• Thou shalt not make the user think

• Thou shalt place related items together

Nielsen’s 10 heuristics

• http://www.nngroup.com/articles/ten-usability-heuristics/

• Let’s come up with examples

Nielsen’s heuristics

• Visibility of system status

• Match between system and the real world

• User control and freedom

• Consistency and standards

• Error prevention

• Recognition rather than recall

• Flexibility and efficiency of use

• Aesthetic and minimalist design

• Help users recognize, diagnose, and recover from errors

• Help and documentation

Visibility of system status

• The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

Match between system and the real world

• The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms.

• Follow real-world conventions, making information appear in a natural and logical order.

X

User control and freedom

• Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue.

• Support undo and redo.

Consistency and standards

• Users should not have to wonder whether different words, situations, or actions mean the same thing.

• Follow platform conventions.

X

Error prevention

• Even better than good error messages is a careful design which prevents a problem from occurring in the first place.

• Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

Recognition rather than recall

• Minimize the user's memory load by making objects, actions, and options visible.

• The user should not have to remember information from one part of the dialogue to another.

• Instructions for use of the system should be visible or easily retrievable whenever appropriate.

Flexibility and efficiency of use

• Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users.

• Allow users to tailor frequent actions.

Aesthetic and minimalist design

• Dialogues should not contain information which is irrelevant or rarely needed.

• Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

Help users recognize, diagnose, and recover from errors

• Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

Help and documentation

• Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation.

• Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Nielsen’s heuristics

• Anything obvious missing?

Other heuristics

• Heuristics for mobile computing– Enrico Bertini, Silvia Gabrielli, and Stephen Kimani. 2006.

Appropriating and assessing heuristics for mobile computing. In Proceedings of the working conference on Advanced visual interfaces (AVI '06). ACM, New York, NY, USA, 119-126. DOI=10.1145/1133265.1133291 http://doi.acm.org/10.1145/1133265.1133291

• Accessibility heuristics– WebAIM accessibility checklist:

http://webaim.org/standards/wcag/checklist

How to do it

• Go 1 heuristic at a time• Keep track of violations (take screenshots,

notes)• Be clear how the heuristic is violated• Later (time permitting): suggest how it can

be fixed

Activity

• Groups of two• Pick a mobile web site

• 5 minutes: Pick an app and 3 tasks• 5 minutes: Go through app and take notes• 10 minutes: Heuristic evaluation• 10 minutes: Report back

Nielsen’s heuristics

• Visibility of system status

• Match between system and the real world

• User control and freedom

• Consistency and standards

• Error prevention

• Recognition rather than recall

• Flexibility and efficiency of use

• Aesthetic and minimalist design

• Help users recognize, diagnose, and recover from errors

• Help and documentation