hire and structure for customer success
TRANSCRIPT
Hire and Structure for Customer
Success
October 29, 2014
Housekeeping
• Q&A panel on your right • Recording for colleagues who can’t make it• All attendees will receive slides• Twitter hashtag #customersuccess
Our Speakers
Dan SteinmanChief Customer Officer
@dantsteinman
Jonah ManningCEO & Founder
What We’ll Cover
• Business Models Needs• Structuring the Team• Skillsets• Where To Find Candidates• Q&A
Customer Engagement Spectrum
Self-service High-touch
Spectrum Skills
Aligning to the Organization
Business Maturity
Pro
du
ct
Com
ple
xit
y
Sales
ProductSales with SME
Backup
How Intacct Finds Candidates
www.gainsight.com/how-to-develop-a-csm-candidate-profile/
Kathy LordVP Sales and Customer Success
A Few Others
http://www.slideshare.net/GainsightHQ/how-to-hire-and-compensate-the-csm-team
Train A New Team
www.gainsight.com/customer-success-university
Reach and Find the Best Candidates
www.gainsight.com/customer-success-career-hub
Questions?
For more team and hiring resources, check out:gainsight.com/customer-success-management
Thank you!
October 29, 2014