how to get personal with b2b email marketing
TRANSCRIPT
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
Webinar brought to you by…
Leader in B2B Email Marke9ng
800-‐920-‐7227 | www.pinpointe.com
FEATURED SPEAKER Pam Neely Marke&ng Content Creator, Email Expert www.pamneely.com Phone: 505.660.7072 | [email protected] Twi>er: @pamellaneely
MODERATOR Eryn Branham Pinpointe On-‐Demand, Inc. [email protected] 800-‐920-‐7227
Email markeIng and content creaIon expert, author of “50 Ways to Build Your Email MarkeIng List”
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
What We’ll Cover Today
• Why personaliza9on is worth your 9me
• Personaliza9on starts with good data
• Form op9miza9on
• Personaliza9on strategy
• Where and how to use personaliza9on – with 31 examples
800-‐920-‐7227 | www.pinpointe.com
Personaliza9on versus segmenta9on
versus
800-‐920-‐7227 | www.pinpointe.com
Why personaliza9on works – even first name personaliza9on
1. We are tuned in to our names. 2. We are constantly assessing if content is
relevant to us. 3. Relevancy is one of the power laws of
markeIng.
800-‐920-‐7227 | www.pinpointe.com
That’s why this is nice:
800-‐920-‐7227 | www.pinpointe.com
But this is beWer:
[FNAME]
800-‐920-‐7227 | www.pinpointe.com
But here’s where marketers are most likely to personalize
800-‐920-‐7227 | www.pinpointe.com
Advice from Kath Pay, CEO of Holis9c Email Marke9ng Ltd.
"Email is the easiest channel to personalize and the best place to start on your personaliza&on journey.”
800-‐920-‐7227 | www.pinpointe.com
We’re going to focus on email personaliza9on, specifically B2B email personaliza9on
800-‐920-‐7227 | www.pinpointe.com
Why personaliza9on is worth doing
800-‐920-‐7227 | www.pinpointe.com
Why do personaliza9on?
• Higher open and click-‐through rates • Customers want personalized emails • Personalized emails get forwarded • Most marketers believe personalizaIon will only expand further
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
Your emails will get higher open and click rates
800-‐920-‐7227 | www.pinpointe.com
Here’s where personaliza9on tends to help the most
800-‐920-‐7227 | www.pinpointe.com
Another reason to personalize your emails: Your customers and clients want it
800-‐920-‐7227 | www.pinpointe.com
From a 2015 Marke9ng Sherpa survey of 1748 adults
800-‐920-‐7227 | www.pinpointe.com
Advice from Chad White, Research Director at Litmus:
“Subscribers expect you to personalize your emails to them based on a broad set of a>ributes and behaviors, including (1) who they are (2) who they care about (3) what they did (4) what others did in reacIon (5) what they have (6) where they are.”
800-‐920-‐7227 | www.pinpointe.com
Why do personaliza9on? Your emails are more likely to be forwarded
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
Why do personaliza9on: It’s the future of marke9ng
800-‐920-‐7227 | www.pinpointe.com
76% of marketers believe that within the next five years all email communica9ons will be completely personalized
-‐ Econsultancy Email MarkeIng Industry Census 2015, in associaIon with Adestra
800-‐920-‐7227 | www.pinpointe.com
More evidence about the future of personaliza9on
800-‐920-‐7227 | www.pinpointe.com
So how do you get started?
800-‐920-‐7227 | www.pinpointe.com
Personaliza9on starts with good data
800-‐920-‐7227 | www.pinpointe.com
Most marketers struggle with personaliza9on
800-‐920-‐7227 | www.pinpointe.com
Usually because of bad data
800-‐920-‐7227 | www.pinpointe.com
Where data goes bad
• Files corrupted or database systems don’t sync • Some form fields are incorrectly filled out -‐ by
mistake • Some form fields are incorrectly filled out -‐
deliberately • If gathering info from in-‐person events,
handwriWen forms can have mistakes due to bad handwri9ng
800-‐920-‐7227 | www.pinpointe.com
But the biggest issue is how old your data is
Every year 25-‐30% of email addresses change due to list churn
800-‐920-‐7227 | www.pinpointe.com
If you’ve got bad or unreliable data, there are some op9ons
800-‐920-‐7227 | www.pinpointe.com
Record linkage services can help • Allows you to merge overlapping data
• Also lets you do data overlays and appends
800-‐920-‐7227 | www.pinpointe.com
Progressive profiling can help, too
800-‐920-‐7227 | www.pinpointe.com
Where does your data come from?
• Exis9ng (legacy) database • Landing pages from ad clicks, author bios,
webinar sign ups, etc. • Content downloads on your site (white papers,
recorded webinars) • From user behavior (email clicks, website ac9vity) • From sales team • From 3rd party data • From in-‐person events
800-‐920-‐7227 | www.pinpointe.com
Much of your data is coming from…
Forms
800-‐920-‐7227 | www.pinpointe.com
How to get more conversions from your lead genera9on forms
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
Here’s what informa9on prospects want to give – and don’t want to give
800-‐920-‐7227 | www.pinpointe.com
Usually, shorter forms convert beWer
800-‐920-‐7227 | www.pinpointe.com
But not always…
800-‐920-‐7227 | www.pinpointe.com
Ways to improve form conversions
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
Conversion rates for form buWons/call to ac9ons
800-‐920-‐7227 | www.pinpointe.com
96% of people who visit a website leave without compleIng the acIon the marketer would like them to take.
– Forrester Research
800-‐920-‐7227 | www.pinpointe.com
Personaliza9on strategy
800-‐920-‐7227 | www.pinpointe.com
Advice from Jordie van Rijn, email marke9ng consultant “You will have to choose carefully what you want to know from your recipients. What data will bring you towards a be>er, more personalized and more profitable form of email communicaIon.”
800-‐920-‐7227 | www.pinpointe.com
Are you really going to use the informa9on you’re asking for?
800-‐920-‐7227 | www.pinpointe.com
How does that informa9on fit into your overall email marke9ng strategy?
800-‐920-‐7227 | www.pinpointe.com
How does it fit into your overarching marke9ng strategy and business goals?
800-‐920-‐7227 | www.pinpointe.com
Advice from Kath Pay, CEO of Holis9c Email Marke9ng Ltd.
“Personaliza&on is not only the art of providing the right informa&on at the right &me, but also of crea&ng an experience -‐ one that is welcomed by your subscribers. The key to success is by leading with strategy and have technology support and deliver on your strategy.”
800-‐920-‐7227 | www.pinpointe.com
So how do you do that?
800-‐920-‐7227 | www.pinpointe.com
Leverage your buyer personas to shape your personaliza9on efforts
800-‐920-‐7227 | www.pinpointe.com
One way to do that: Build your personaliza9on around key conversions
800-‐920-‐7227 | www.pinpointe.com
Once you’ve defined a strategy, then start thinking about individual email messages and marke9ng campaigns
800-‐920-‐7227 | www.pinpointe.com
Personaliza9on examples:
1. First name 2. LocaIon 3. Order or download history 4. Dynamic content 5. Time zone 6. Event a>endance 7. Persona
8. Progressing profiling 9. Birthday 10. Replenishment email 11. Videos 12. Quizzes 13. Member status
13 ways to personalize an email
800-‐920-‐7227 | www.pinpointe.com
Here’s what each of those looks like in ac9on
800-‐920-‐7227 | www.pinpointe.com
1) Email personaliza9on at it’s most basic: The personalized subject line
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
The personalized subject line
800-‐920-‐7227 | www.pinpointe.com
The next most common personaliza9on tac9c: Adding the first name to the body of the email
800-‐920-‐7227 | www.pinpointe.com
Another example…
800-‐920-‐7227 | www.pinpointe.com
Adding names into an image or the body of the email works, too
800-‐920-‐7227 | www.pinpointe.com
How HyaW Gold Passport applied this
800-‐920-‐7227 | www.pinpointe.com
Advice from Chad White, Research Director at Litmus “Around a decade ago, personalizaIon was synonymous with first-‐name merges. Now, first-‐name personalizaIon has become so overused that, used on its own, it’s as like to hurt the performance of your email as help it. Marketers have to move beyond such superficial gestures.”
800-‐920-‐7227 | www.pinpointe.com
2) Geographic/loca9on personaliza9on is especially effec9ve
800-‐920-‐7227 | www.pinpointe.com
Just adding the nearest store helps
800-‐920-‐7227 | www.pinpointe.com
3) Personalize according to order history – or download history
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
UK clothing retailer Boden took basic info and dressed it up
800-‐920-‐7227 | www.pinpointe.com
4) Dynamic content If you’ve got subscribers’ zipcodes, you can personalize based on locaIon and on weather, like AutoTrader did here.
from Moveable Ink’s ebook Everything You Ever Wanted to Know About Contextual Marke&ng
800-‐920-‐7227 | www.pinpointe.com
Econsultancy’s daily emails based on 10 different interest areas
800-‐920-‐7227 | www.pinpointe.com
If you have a free online tool or other interac9ve content, you’ve got great informa9on for personalized emails
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
Another personalized weekly report
800-‐920-‐7227 | www.pinpointe.com
5) Semng up emails to arrive at a specific 9me is personaliza9on, too
Segment your users according to 9me zone to achieve this. …another benefit of having zip code informa9on.
800-‐920-‐7227 | www.pinpointe.com
6) You can personalize by event aWendance, too
800-‐920-‐7227 | www.pinpointe.com
7) Personalize according to persona
800-‐920-‐7227 | www.pinpointe.com
8) Personalize with progressive profiling
800-‐920-‐7227 | www.pinpointe.com
9) Personaliza9on tac9c: the birthday email
800-‐920-‐7227 | www.pinpointe.com
10) Personaliza9on tac9c: The replenishment email
Example is from the Unbounce blog post, 7 Ways Bigshot Companies Delight Customers With Email
800-‐920-‐7227 | www.pinpointe.com
800-‐920-‐7227 | www.pinpointe.com
11) Personalize with videos
This email from VSO (Voluntary Service Overseas) got a 42% open rate and 18% click-‐through rate – twice what the control got.
Example is from Adestra’s blog post, “VSO crai customized content for cracking results”
800-‐920-‐7227 | www.pinpointe.com
12) Use quizzes as a way to personalize informa9on Why this works: • Quizzes are fun and engaging • Painless way to get more informa9on about
prospects
800-‐920-‐7227 | www.pinpointe.com
Keep the quiz simple
3-‐5 quesIons is plenty. Even if each quesIon only has 3 possible answers, and you ask 3 quesIons, you’re looking at:
3 x 3 x 3 = 27 segments 3 x 3 x 3 x 3 = 81 segments
That’s A LOT of content
800-‐920-‐7227 | www.pinpointe.com
An example of an online quiz and personalized email follow-‐ups ScoopIt’s Content Marke9ng Grader
800-‐920-‐7227 | www.pinpointe.com
Aqer you complete the quiz, you get a follow-‐up email
800-‐920-‐7227 | www.pinpointe.com
And then a series of emails customized based on how you answered the quiz
800-‐920-‐7227 | www.pinpointe.com
13) Personalize according to member status
800-‐920-‐7227 | www.pinpointe.com
More personaliza9on ideas
800-‐920-‐7227 | www.pinpointe.com
Super-‐simple humaniza9on technique:
Use a scanned image of your signature at the close of your emails
Bonus: Include a photo of yourself, too.
800-‐920-‐7227 | www.pinpointe.com
Consider personalizing landing pages
Adding a first name to a landing page is just a maWer of passing a variable from an email to a landing page.
800-‐920-‐7227 | www.pinpointe.com
Personaliza9on gone wrong
800-‐920-‐7227 | www.pinpointe.com
Don’t be creepy
800-‐920-‐7227 | www.pinpointe.com
You need to watch the creepy factor ("we no9ced your CFO downloaded our XYZ report" is no good).
From Elisa Silverman, one of Cision’s Top 50 Email MarkeIng Influencers of 2014 ElisaSilverman.com | @ElisaKapha
800-‐920-‐7227 | www.pinpointe.com
Unpersonaliza9on: Offering a service your email subscriber can’t use
800-‐920-‐7227 | www.pinpointe.com
Key takeaways from this webinar
1. Put strategy first, personalizaIon tacIcs second. 2. Blend personalizaIon with segmentaIon for
ever be>er results. 3. Get creaIve about how to use the data you
already have. 4. IdenIfy key conversion events. Personalize those
first.
800-‐920-‐7227 | www.pinpointe.com
Ques9ons
Pam Neely Marke&ng Content Creator, Email Expert www.pamneely.com Phone: 505.660.7072 | [email protected] Twi>er: @pamellaneely
800-‐920-‐7227 | www.pinpointe.com
Try Pinpointe’s Email Marke9ng Solu9on for FREE. Easily create automated campaign sequences. www.pinpointe.com/get-‐started Select program & enter code PPTWEBNR FREE MONTH of Pinpointe Service (limit 100K emails)
Thank You! We appreciate you taking the Ime to watch this today!
FOLLOW PINPOINTE for markeIng Ips & info CHECK OUT OUR BLOG
for more great markeIng content
h>p://www.pinpointe.com/blog/ @pinpointe
www.facebook.com/Pinpointe
www.linkedin.com/company/pinpointe