© 2014 IFS

ANY Type of Service Business

ANY Service Industry

ANY Geography

ANY Simplicity

ANY Complexity

ANY Type of Asset

ANY Type of Customer

ANY Optimization Dimension

ANY Mobile Device(*)

ANY Platform

End-To-End © 2014 IFS

The Power of AnyTM

© 2014 IFS

“IFS Enterprise Service Management is about

providing the best software solution to any type of

service business…

© 2014 IFS

…whether you’re delivering service in the field, in a

depot, within a plant, with capital and linear assets,

with a consumer, or through booking appointments...

© 2014 IFS

…we have solutions that are available either on-

premises or in the cloud...

© 2014 IFS

…no other software offers the scope of IFS Enterprise

Service Management making us the clear leader

in this space.”

© 2014 IFS

How we

position

ourselves

to the

market

The three product lines that we actually sell© 2014 IFS

© 2014 IFS

ENTERPRISE SERVICE MANAGEMENTPRODUCT SCOPE

IFS FIELDSERVICE

MANAGEMENT

Typically suits low product complexity more akin to the consumer market

Supports what later happens out in the field through managing contracts, warranty, service levels, parts, scheduling ,etc.

Suits businesses with regular changes to schedules and higher levels of customer interaction

Has an extensive and successful depot repair option (reverse logistics begins in the field hence the close association with field service management)

No need for ERP and financials as the customer has typically implemented an ERP backbone and is looking for a best-of-breed field service management solution

Deployed on-premises, or cloud-based

Typically sold:

• Standalone (e.g., independent of other IFS products), or…

• As a combined solution with IFS Mobile Workforce Management

© 2014 IFS

ENTERPRISE SERVICE MANAGEMENTPRODUCT SCOPE

Manages what will happen in the field such as optimized scheduling, route optimization, preventive maintenance, corrective (reactive) maintenance, appointment booking, dependent scheduling, resource shift planning, static and dynamic scheduling

Extends both of the IFS Field Service Management and IFS Service Management products into a leading-edge schedule optimization solution

Consists of multiple product modules including DSE, WISE, ARP, TBS, and IFS Mobile

Deployed on-premises, or cloud-based

Typically sold:

• Standalone (e.g., independent of other IFS products), or…

• As a combined solution with IFS Field Service Management

• As a combined solution with IFS Service Management

IFS MOBILEWORKFORCE

MANAGEMENT

© 2014 IFS

ENTERPRISE SERVICE MANAGEMENTPRODUCT SCOPE

IFS SERVICE MANAGEMENT

Typically sold:

• As a component of IFS Applications with functionality such as ERP, EAM, Supply Chain, HR, and Financials

• Focused on capital and linear asset businesses

• As a combined solution with IFS Mobile Workforce Management

Typically suits high product complexity such as capital and linear assets

Extends asset management and maintenance out into the field through managing contracts, warranty, service levels, parts, scheduling, etc but designed with the asset in mind

Suited to businesses with higher levels of planning (e.g., preventive maintenance) and less in-day changes

Customer tends to want more than just Service Management (e.g., ERP, financials, supply chain management)

Deployed on-premises or within private clouds

THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION

PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED

HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.

www.IFSWORLD.com