Imran Malik6632 Chardonay Way, Las Vegas, NV 89108

Phone: 626-390-9678 Email: rojamalik79@gmail.com

----------------------------------------------------------------------------- OBJECTIVE ------------------------------------------------------------------Experienced and highly accomplished Director of Sales with knowledge of all sales processes, demonstrating solid analytical and team management skills. Proven track record of generating new business through strategic negotiation while cultivating new relationships with key decision makers. Formulated marketing, brand planning and business-development strategies to drive revenue growth, development programs, both short and long range, targeted toward existing and new markets. Developed new accounts through effective strategic planning, networking initiatives, leading to sales quota achievement domestically and globally.

------------------------------------------------------------------- PROFESSIONAL EXPERIENCE ----------------------------------------------------MGMDirector, – Las Vegas, NV January 2014 – November 2016

▪ Hired, trained, coached and mentored direct sales team of 7 sales to consistently exceed personal and departmental sales goals.

▪ My territory was London, Hong Kong, Dubai and India ▪ Schedule 24/7 to coach my team all over the world. 50 to 60 % traveling to bring business to MGM.

▪ Strategized and implemented marketing campaign focused on new market segments to increase market penetration domestic and globally.

▪ Selected by senior management to restructure sales operations with standardized processes.▪ Resolve customer disputes and complaints to the satisfaction of the customer and the company.▪ Identified new market to increase market penetration 120% and revenues by $0.5M to positive growth at $4M.▪ Created successful marketing strategies and campaigns to cross-sell products and services leading to additional

annual revenue from existing clients.▪ Developed sales and customer service strategy, conducted needs analysis and developed programs for

increasing client engagement. ▪ Maintained market share with MGM Resorts of 98-105% month over month ▪ Conducted weekly revenue meetings to ensure that hotel generated productive meetings and/or room

bookings. In addition to making sure that programs was positioned correctly within the market.▪ Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.▪ Processed month end reports and forecasting reports for Corporate Office.

Accomplishment/Awards▪ Teams' overall closing ratio increased by 12% percent, 2015 and increased by 30% percent in 2016▪ Booking attainment, 2016 – 30 % YOY with improved profit margins of 19%▪ Sales Target, 2015 – Achieved over 109% to plan.

MGMConcierge VIP – Las Vegas, NV January 2014 – September 2014

▪ Served as public relations representative for the Property. ▪ Assisted VIPs analyzed casino play and established comp profiles for guest reservations. ▪ Processed all reservations and requests from guests, hosts, executives, and branch offices, including health spa

and golf reservations. ▪ Enforced the privacy of VIPs and limits requests for information about such guests in accordance with hotel

policies. Ensured confidentiality of all casino information. ▪ Responded to guest inquiries and provides information for all casino events and promotions. ▪ Provided general information and directions about casino, hotel, and local metropolitan area. ▪ Ensured charges, credits, and complimentary are posted to individual guest folios. ▪ Inbound calls in response to various mailings and invitations. ▪ Distributed reports as requested to various departments. Complies with department policies, procedures, and

standards.

Sears Corporate Store Manager – Las Vegas, NV June 2013 – December 2014

▪ 8 Year B2B sales experience, going out in the field meet with new housing contractures and close deals▪ Sales operation function, facilities training, and inventory control to increase response time to client

requirements.▪ Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring,

and appraising job results.▪ Completed store operational requirements by scheduling and assigning employees; following up on work

results. ▪ Established and maintain relationship with potential clients through cold calling and referrals.▪ Monitored and implemented corporate programs in sales, shipping, and merchandising.▪ Directed large store team to create a sales environment that consistently met expected sales goals and reduced

operating costs.▪ Maintained professional and technical knowledge by attending educational workshops; reviewing professional

publications; establishing personal networks.▪ Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies

and procedures. Contributed to team effort by accomplishing related results as needed.AT&T Corporate Store Manager – Lakewood, CA May 2010 – November 2011

▪ Supervised the overall daily operation of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality Store Operation.

▪ 5 Year B2B sales experience, going out in the field meet with Corporates, housing contractures and close deals▪ Developed and lead a professional retail sales team to ensure achievement of store revenue targets,

operational goals and 100% customer satisfaction.▪ Maintained inventories at adequate levels, promote sales, and maintain the appearance of the store. ▪ Established appropriate individual performance standards for the store in line with corporation standards. ▪ Established and monitors store work schedules and staffing issues to effectively manage payroll expenses.▪ Demonstrated a high level of leadership presence within all aspects of the business and other internal

departments. Meet assigned sales performance and profitability criteria. ▪ Maintained awareness of market trends in the industry, understanding forthcoming customer initiatives.

Assistant Store Manager – West Los Angeles July 2007 – May 2010▪ Assisted with daily operation of a store including, discipline, and scheduling of employees to ensure cost

effective and quality Store Operation.▪ Maintained internal visual merchandising and in-store displays and ensures store appearance meets company

standards at all times. ▪ Facilitated and participate in weekly staff training/educational sessions to increase knowledge, create high

levels of motivation, and inspire team to achieve results. ▪ Analyzed various business reports for trend analysis and strategic planning purposes. ▪ Maintained internal visual merchandising and in-store displays and ensures store appearance meets company

standards at all times. ▪ Analyzed transactions to continuously find methods to simplify procedures, improve processes, and maximize

resources.Retail Sales Consultant – Westwood, CA April 2005 – July 2007

▪ Maintained knowledge of current sales and promotions, company products, policies, methods and security practices as well as maintained knowledge of competitive offers.

▪ Ensured goals and objectives were accomplished in accordance to outlined priorities.▪ Handled all administrative aspects of the sale including: completing customer contracts, warranties, pulling

products from inventory, accepting customer payments and filing the completed orders.▪ Engaged and educated customers through product demonstration based on their needs. ▪ Built long-term relationships and created customer loyalty by following

------------------------------------------------------------------------------------- EDUCATION --------------------------------------------------------Diploma of Commerce Graduated 1999Govt. Commerce College – Karachi, Pakistan

Languages: Urdu, Hindi, Punjabi, Arabic