An AA senior delegation discusses the evolving aviation industry landscape during the Global Airport Development Conference.

INSIGHTS INTO THE FUTUREOF AVIATION

機管局高層代表團參加全球機場發展會議，討論不斷轉變的航空業環境。

探討航空業前景

ISSUE 090 第90期 November 十一月 2015

Turn to Page 3 下續第三頁

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Airport heroes: The sequel《機場神奇俠》下集

The second half of the series continues to feature our unsung heroes who help deliver a pleasant airport experience for all.這個系列的後半部繼續介紹致力為旅客帶來愉快機

場體驗的幕後英雄。

Inspiration in the skies「香港起飛」翱翔天際

HKIA witnesses the maiden flight of Hong Kong’s first amateur-built aircraft. 第一架本地組裝飛機於香港國際機場首航。

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Explore our airport with the family 與親友同遊機場Family members and friends of AA staff explore the fascinating work environment of their loved ones at HKIA.機管局員工的親友到訪香港國際機場，認識機場有趣

的工作環境。

AA CEO Fred Lam delivers a presentation at the Global Airport Development Conference held in Amsterdam. 機管局行政總裁林天福在荷蘭阿姆斯特丹舉行的全球機場發展會議中發表演說。

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本月初，香港國際機場的代表團遠赴荷蘭阿姆斯特丹參加世界首屈一指的機場發展及融資活動 — 全球機場發展會議（Global Airport Development Conference）。主要機場營運機構亦趁此機會討論航空業的未來發展。會議討論的其中一項重要議題是在現今流動科技時代，為旅客提供舒適、一站式機場體驗的價值。

今時今日，機場已不單是連接目的地的一個中轉站。現今的旅客視機場本身為一個目的地，不但要環境舒適，更要設有各式各樣的店鋪與食肆以供選擇。與此同時，旅客在機場的消費與日俱增。

電子零售崛起與流動電話普及，預示旅遊進入新紀元，並重塑零售業及消費模式的面貌。如何將最新科技與機場傳統零售環境融合，對我們而言是一大挑戰。舉例說，香港國際機場流動應用程式「我的航班」為旅客提供最新的購物及餐飲資訊，我們亦正研究利用信標（beacon）技術進一步提升整體購物體驗。

傳統上，機場的運作模式對所出售的貨物種類有一定限制。有限的行李儲存空間、緊湊的行程，以及對手提行李的限制等因素，往往減低了旅客在登機前最後一刻的購買意欲。為此，我們的解決方法是推出免費送貨服務，服務範圍涵蓋香港、內地、澳門及台灣，未來更會陸續擴展至其他城市及國家。這項簡單務實的服務為我們開拓龐大的商機。我相信若我們能更有效地利用流動科技，終能使機場零售活動突破實體商店的限制。

現今旅客的喜好和需求正不斷改變，航空界在應付這些改變，以及在合適的時候提供適當的服務方面面對重大壓力；但另一方面，這些挑戰亦迎來了大量商機。我們會繼續與業務夥伴緊密合作，充分把握各種尚未被發掘的機遇，開啟未來航空市場的大門。

Earlier this month, a delegation from Hong Kong International Airport took part in the Global Airport Development Conference in Amsterdam, the world’s leading airport development and finance event. The opportunity was also taken to discuss the future of aviation with some major airport operators. One important topic discussed was the value of providing an enjoyable, one-stop shop airport experience to passengers in the present mobile era.

Gone are the days when an airport was simply considered as a transport hub that facilitated people’s journeys from one destination to another. Passengers today expect that an airport should be a destination unto

itself, providing them with a comfortable ambience and a myriad of shopping and dining choices. In addition, they are spending more money at airports than ever before.

The rise of e-retail and the ubiquity of mobile phones have heralded a new era of travel, reshaping the retail landscape and consumer behaviour. Our challenge is to integrate the latest technology with the conventional retail environment at the airport. For example, we are using the “HKG My Flight” mobile app to provide travellers with the latest shopping and dining information, and are exploring incorporating beacon technology to further enhance the overall shopping experience.

The operational nature of the airport has traditionally limited the type of products sold. Limited luggage storage space, busy travel schedules and restrictions on carry-on items have all discouraged last-minute purchases at the airport. We are tackling these issues by introducing a free delivery service to Hong Kong, the Mainland, Macao and Taiwan, and will be gradually extending it to other cities and countries. This simple yet practical service has unlocked numerous new business opportunities for us. If we can further leverage mobile technology, I am confident we can go far beyond the “brick and mortar” restriction of airport retail.

The tastes and preferences of modern travellers are constantly evolving, and the aviation industry is under mounting pressure to adapt to these changes and provide the right services and facilities at the right time. On the other hand, these challenges present bountiful business opportunities. We will continue to work closely with our business partners to capture the full potential of the untapped, yet rewarding, aviation industry of the future.

行政總裁林天福Fred Lam Chief Executive Officer

MESSAGE FROM THE CEO | 行政總裁的話

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於11月中，由機場管理局高級管理層組成的代表團參加於荷蘭阿姆斯特丹舉行的全球機場發展會議。

有關機場發展及融資的全球機場發展會議具有22年歷史，為業內一項權威的會議，吸引了超過400位機場業界領袖聚首一堂，當中包括超過100間全球各地機場營運機構的代表。今年派員出席會議的機場營運機構除了香港機場管理局，還有英國希斯路機場控股公司、荷蘭史基浦集團（Schiphol Group）、巴黎機場集團（Aéroports de Paris）以及德國法蘭克福機場 營運公司(Fraport)。

會議涵蓋多個與機場有關的議題，包括投資、策略、融資、管理及未來發展。這個會議全面檢視航空業各範疇，當中涉獵機場私有化以及私營機構投資於機場項目的新趨勢。

會議上，機管局行政總裁林天福以香港國際機場作為實例，闡述在現今航空業的環境下，機場發展面對的挑戰及機遇。林天福特別說明香港國際機場未來擴建成為三跑道系統的計劃，以及應對種種挑戰的方法。

除了出席會議之外，機管局代表團亦到訪阿姆斯特丹史基浦機場及法蘭克福機場，與其高級管理層就機場發展新趨勢交換意見並加強聯繫。

CONVERGENCE OF AIRPORT INDUSTRY LEADERS機場領導雲集

A senior delegation from the Airport Authority (AA) recently attended the Global Airport Development (GAD) Conference held in Amsterdam, the Netherlands in mid-November.

Throughout its 22-year history, GAD has become an authoritative airport development and finance event bringing together over 400 senior airport industry leaders, including more than 100 global airport operators. This year, the AA joined representatives from leading airport operators including Heathrow Airport Holdings, Schiphol Group, Aéroports de Paris and Fraport.

The event covered a wide range of airport-centric topics including investments, strategies, finance, management and future developments. In adopting a 360-degree view of the industry, the programme also touched upon the emerging trend of airport privatisation and private sector investments on new airport projects.

Speaking at the conference, AA CEO Fred Lam presented an overview of Hong Kong International Airport as an ideal case study on the challenges and opportunities of airport development in today’s aviation environment. In particular, the presentation elaborated on the airport’s future development plan into a three-runway system and its approach to tackling the prevailing challenges it encounters.

In addition to the conference, the AA delegation paid a visit to Schiphol Airport and Frankfurt Airport to exchange views on emerging airport development trends and strengthen ties with their senior management.

AA CEO Fred Lam explains the challenges and opportunities of airport development in his presentation. 機管局行政總裁林天福在演說中闡述機場發展面對的挑戰及機遇。

COVER STORY | 封面故事

�The AA delegation also paid a visit to Schiphol Airport and Frankfurt Airport to exchange views and strengthen ties with their senior management. 機管局代表團亦到訪阿姆斯特丹史基浦機場及法蘭克福機場，與其高級管理層交換意見並加強雙方聯繫。

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NEWS & EVENTS | 每月要聞

JOURNEY TO THE FUTURE 邁向未來

THREE CHEERS FOR HKIA連奪三獎

The rapid development of the Internet and smart portable devices has brought about the evolution of e-commerce and e-logistics. The Hong Kong R&D Centre for Logistics and Supply Chain Management Enabling Technologies (LSCM R&D Centre) hosted a two-day LSCM Logistics Summit 2015 in October to showcase the latest innovations in relation to e-commerce and location-based service (LBS) technology.

In his keynote speech, Airport Authority (AA) CEO Fred Lam highlighted the latest e-logistics and e-commerce trends in the air cargo sector, as well as the importance of applying advanced technologies to airport services to enhance safety, operational efficiency and customer satisfaction.

During the event, guest speakers from the private sector, regulatory bodies and professional organisations shed light on the latest technological developments in the logistics industry. In particular, AA Deputy General Manager, Technical Services Paul Wu delivered an informative presentation on a self bag-drop system currently being developed at Hong Kong International Airport (HKIA) using Radio-frequency identification.

互聯網與智能便攜式裝置的發展一日千里，帶動電子商貿及電子物流的演進。香港物流及供應鏈管理應用技術研發中心在10月舉行為期兩天的2015 LSCM物流高峰會，介紹電子商貿及位置基礎服務技術的最新研發成果。

機場管理局行政總裁林天福在會上發表專題演講時，特別提到電子物流及電子商貿在航空貨運領域的最新趨勢，以及在機場以先進技術提供服務，從而提升安全、營運效率及顧客滿意度的重要性。

會議期間，來自私營機構、監管機構及專業組織的演講嘉賓，分別向與會者介紹物流業的最新技術發展。機管局工程及維修副總經理胡偉強作出

內容豐富的專題演溝，簡介香港國際機場現正研發使用無線射頻識別技術的自助行李託運系統。

It is good to know that our hard work has not gone unnoticed. HKIA recently received the Asia Pacific Airport of the Year – Industry Choice Award for the second consecutive year from leading air cargo publication Payload Asia. The accolade recognises the concerted efforts of HKIA’s cargo operators and workers, as well as its business partners in the airfreight industry.

Alongside this distinction, readers of Business Traveller China have once again voted HKIA as the “Best Airport in China” in its 2015 Business Traveller China Awards. Meanwhile, the airport also picked up the Hong Kong Star Brand Award from the Hong Kong Small and Medium Enterprises Association in its annual flagship event, which acknowledges organisations’ efforts in building sustainable brands through quality products and services.

全賴機場員工的辛勤付出，香港國際機場連 續 第二年 獲著名航 空貨 運 業 雜 誌《Payload Asia》頒發「年度亞太區最佳 機場 — 業界之選」大獎，肯定了香港國際機場的貨運營運商和機場員工，以及航空貨運業務夥伴的共同努力。

除此之外，香港國際機場在2015《商旅》讀者評選大獎中，再度獲選為「中國最佳機場」。同時，機場亦在香港中小型企業聯合會的年度大型活動中，獲頒發「香港星級品牌大獎」。活動旨在嘉許機構致力提供優質產品及卓越服務，建立長遠的品牌聲譽。

AA CEO Fred Lam highlights the latest trends in the air cargo industry in his keynote speech during the event. 機管局行政總裁林天福在高峰會的專題演講中講解航空貨運業的最新趨勢。

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On 15 November 2015, the first Hong Kong-built aircraft took to the sky at HKIA. Rewind 18 years ago when the airport witnessed another historic moment as an antique Farman biplane flew over the South Runway on 15 November, 1997. Made of wood and fabric, it was a replica of the “Spirit of Shatin”, the first aircraft to fly in the city and whose maiden Hong Kong flight piloted by pioneer Belgian aviator Charles Van den Born took off on 18 March, 1911. The Farman replica has since been on display at the Meeters and Greeters Hall of Terminal 1 to commemorate the history of aviation in Hong Kong.

2015年11月15日，首架在香港裝嵌的飛機在香港國際機場升空。回想18年前的同一天，即1997年11月15日，香港國際機場也見證了另一個歷史時刻，當時一架舊式費文雙翼機飛越南跑道。這架以木材及布料製成的飛機，其實是仿照首架在香港飛行的飛機「沙田精神號」製成。1911年3月18日，由比利時機師查爾斯．溫德邦駕駛着它在香港首航。仿製的費文雙翼機完成飛行表演後，一直在一號客運大樓的接機大堂展出，以紀念香港的航空史。

DID YOU KNOW? 你知道嗎？

Yearsago年前18

Hank Cheng (centre) and his team spent 7 years of efforts to build the first locally assembled aircraft. 鄭楚衡（中）和他的團隊用了七年時間建造首架本地裝嵌的飛機。

ACES HIGH香港起飛

A special moment took place at HKIA on 15 November as the city’s first home-built and locally certified aircraft took off on its maiden flight. Aptly named “Inspiration”, the RV-8 single-engine, two-seater airplane was assembled by local airline captain Hank Cheng and his team as a project that began in 2008.

“The ‘Inspiration’ project has been a labour of love for a big group of people over the past seven years and I would like to thank everyone who helped to make my childhood dream become a reality,” Hank Cheng said after the maiden flight.

The “Inspiration” project team extends special thanks to St Paul’s Convent School, Cathay Pacific Airways, Hong Kong Aircraft Engineering Company Limited, the Civil Aviation Department, the AA, Aviation Security Company Limited, Hong Kong Aviation Club, the Hong Kong Institution of Engineers, Airport Fire Contingent and UMADX, together with countless aviation enthusiasts who have given their support.

The 20-minute inaugural flight took off from the North Runway and hovered around Chek Lap Kok before it landed. After its maiden flight, the aircraft will undergo additional flight tests with the ultimate goal of an around-the-world journey.

11月15日，香港國際機場見證了歷史一刻，第一架本地組裝及認證的飛機在香港首航。這架命名為「香港起飛」的單引擎、雙座位RV-8小型飛機由本地機師鄭楚衡及其團隊裝嵌，整個項目於2008年開始。

鄭楚衡於首航後表示：「『香港起飛』的建造歷時七年，是眾人傾注心力的一個項目，我非常感激幫助我達成童年夢想的每位人士。」

「香港起飛」團隊特別鳴謝聖保祿學校、國泰航空、香港飛機工程有限公司、民航處、機管局、機場保安有限公司、香港飛行總會、香港工程師學會、機場消防隊、UMADX及無數航空愛好者的熱心支持。

「香港起飛」的首航歷時約20分鐘，飛機於機場北跑道起飛，在赤鱲角上空盤旋後降落。首航後，「香港起飛」會作進一步的飛行測試，以達到至其環繞全球一周的終極目標。

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Our series on Hong Kong International Airport’s unsung heroes continues with a behind-the-scenes look at dedicated airport community members who play integral roles in delivering a safe and convenient journey for passengers.

AIRBORNE IRON CHEF 天空廚神

At the heart of Cathay Pacific Catering Services (H.K.) Limited are 16 kitchens, where chefs are busy preparing the ingredients and handling the production processes for in-flight meals. Sous Chef Leo Shing navigates the maze-like kitchen with ease, his

workplace for over 11 years. An average of 75,000 in-flight meals go through

this department door each day, in which watermelon alone accounts for three to four

tonnes of food. To maximise efficiency, the aircraft catering

kitchen is equipped with large automatic appliances not normally found in typical kitchens, such as omelette machine, frying and braising machine or automatic tray-setting machine. Nevertheless, some delicate processes, such as making wontons, are completed manually.

The full version is available at the HKIA Blog

完整版故事載於 《「飛」常日誌》

blog.hkairport.com

VOLUME 2

成德政 (Leo)Leo Shing 國泰航空飲食服務（香港）有限公司Cathay Pacific Catering Services (H.K.) Limited

Due to the complex production procedures and sheer numbers, making an in-flight meal is no easy feat. As Leo notes, time is the major pressure that every colleague faces every day. If there is adverse weather, then the challenges are even greater. “If a flight is delayed, then a meal that was meant to be breakfast might become dinner. We will have to remake everything in an extremely short period of time.”

國泰航空飲食服務（香港）有限公司的心臟地帶有

16個廚房，廚師們正忙於處理各種食材和飛機餐的各個製作流程。製作廚師主管Leo一邊穿過如迷宮般的廚房，一邊介紹着這個他工作了11年的地方。餐務部每日平均生產75 000份飛機餐，單是西瓜便要處理三至四噸。

為了達到最高效率，航膳廚房裏有很多一般廚房沒有的大型機器，例如奄列機、自動炒燉鍋、自動擺盤機等。然而，一些如製作雲吞等較為精細的工序，還是須要依靠人手。

飛機餐的食物處理程序繁複，加上數量龐大，一點也不簡單。Leo坦言，對公司各崗位的同事來說， 時間永遠是最大的壓力，遇上惡劣天氣而令航班延誤，挑戰將會更大：「若遇上航班延誤，本來的早餐可能已經變成晚餐，須要重新製作，並要在極短時間之內再作安排。」

《機場神奇俠》系列將會繼續向大家介紹幾位機場同業，他們在幕後盡忠職守，為旅客締造安全便捷的旅程。

FEATURE STORY | 專題故事

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阿蓮 / 坤哥Ah Lin / Kwun Gor

碧瑤清潔服務有限公司Baguio Cleaning Services Co. Ltd.

LUGGAGE TASK FORCE行李特工

Down in the airport terminal basement lies an underground world – the baggage handling hall where a troop of dedicated staff work around the clock to handle thousands of pieces of luggage every day. Inside the zone for handling transfer luggage, Siu Kuen is intently focused on placing stickers on different luggage items as they pass in front of her.

The stickers may look ordinary to a casual observer, but they are actually sophisticated RFID (Radio-Frequency Identification) chips, which allow more accurate readings than traditional barcodes. All tags attached to checked-in luggage departing from

Hong Kong are embedded with these chips, allowing the baggage handling system

to quickly access its information. “Since transfer luggage does not

originate from Hong Kong, the chips have to be attached by hand,” said Siu Kuen, as the luggage makes its way on the conveyor belt, and then onwards to its next leg of the journey.

深處於香港國際機場客運大樓的地庫，是一個繁忙的地下世

界 － 行李處理大堂。在這裏，一眾機場同業不分晝夜，每日處理數以萬計行

李。於處理過境行李的區域，小娟正聚精會神地為經過面前的行李貼上貼紙。

這些看似普通的貼紙，原來內藏精密的RFID（無線射頻識別技術）晶片標籤。所有由香港出發的行李寄艙時掛上的標籤都會內置這些晶片，讓行李處理系統快速讀取每件行李的資料，讀取率遠高於傳統條碼標籤。小娟說：「過境行李並非由香港出發，因此要靠人手補貼上晶片標籤。」在妥善地貼好標籤後，行李隨着輸送帶向前推進，繼續餘下的旅程。

小娟Siu Kuen 怡邦客務資源管理有限公司JSL Limited

APRON CLEANING MASTERS停機坪清潔隊

In our previous issue, we introduced to you the runway maintenance staff who are responsible for clearing rubber residue on the runway. Similarly, foreign objects have to be removed from the apron area regularly to ensure smooth and unrestricted access. The cleaning crew has three supervisors each for the morning shift and night shift, leading 10 cleaning vehicles respectively to keep the apron spick and span with military-like precision. To clear the foreign objects, a large mop of around 8.5 feet times 6 feet in size, whose function resembles that of a whale’s baleen hair, will be attached to the rear of the vehicle, picking up dirt and rubbish along its way.

“Don’t underestimate this rubble! It could be really dangerous if it is sucked into the airplane engines,” said Ah Lin from the cleaning crews, all the while showing the objects scavenged by the mop. As the cleaning route covers the apron area and two vehicular tunnels that go beneath the South Runway, special attention is needed when the vehicles go close to the aircraft. “It’s important to watch out for what’s happening at the parking stands and taxiing aircraft, as safety is always the top priority on the apron,” driver Kwun Gor emphasises.

上一期我們曾經介紹跑道維修員，他們負責清除跑道上的膠屑，同樣地，停機坪亦須不時清除外來物，確保道路暢通無阻。這支清潔團隊的早班及下午班各有三名管工，各自帶領着十輛清潔車在停機坪各處進行清理，儼如一支組織嚴密的小型部隊。清潔車清除外來物時，會在車尾安裝一個8.5呎乘6呎的拖毯，就像鯨魚用來覓食的鯨鬚一樣，將地面上的外來物收集起來。「千萬別輕看這些雜物，如果它們捲入飛機引擎，便會構成危險。」清潔隊的阿

蓮一面說，一面展示拖毯的收穫。清潔車的行走路線覆蓋停機坪及兩條位於南跑道之下的行車隧道，在駛近飛機時須格外留神。司機坤哥強調：「最重要是留意在停機位及即將停泊的飛機，在停機坪時刻要安全至上。」

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HKIA rolled out a pair of visual events in October at Terminal 1 for Comix Home Base, a collaborative project by the Hong Kong Arts Centre and the Urban Renewal Authority to promote the development of the comics and animation industries in Hong Kong.

Artwork displays were unveiled at the North and South Lift Facades of the Arrivals Hall in mid October, while an exhibition opened at the North and South Miniature Garden at the end of the month. The displays will stay up for public viewing until January 2016.

香港國際機場於10月在一號客運大樓舉行「動漫基地」的視藝展覽。「動漫基地」是香港藝術中心與市區重建局攜手合作的計劃，旨在促進香港動漫行業的發展。

在10月中，接機大堂南、北電梯的外牆展出畫作，同月月底亦於南北兩面的綠庭園加設展覽，供公眾參觀，展期直至2016年1月為止。

Lufthansa German Airlines commenced flying its flagship A380 from Frankfurt to Hong Kong in time for the winter season. To mark the occasion in style, a water salute ceremony greeted the arrival of the carrier’s inaugural superjumbo flight at Hong Kong International Airport (HKIA) on 25 October.

Quality customer service has always been crucial to HKIA’s success, and the key is the people who run the operations. To recognise their excellence, HKIA has rolled out the “Give Me 5 in the Airport” campaign in November which allowed visitors to cast their ballots for their favourite airport employees. An award ceremony will be held in mid-December to honour exemplary staff and business partners who garnered the highest amount of votes.

優質顧客服務一向是香港國際機場賴以成功的關鍵，而提供服務的同業亦居功至偉。為表揚他們的卓越表現，機場在11月推出「機場服務齊擊掌」活動，邀請旅客投票支持他們最喜歡的機場員工。得票最多的模範員工及業務夥伴將於12月中舉行的頒獎儀式上獲得嘉許。

COMIC RELIEF輕鬆動漫

WELCOME LUFTHANSA A380歡迎漢莎航空A380

HIGH FIVE FOR EXCELLENCE為出色服務鼓掌

這個冬季，德國漢莎航空公司開始以A380型旗艦客機服務由德國法蘭克福飛往香港的航線。為紀念這一刻，於10月25日，香港國際機場舉行了水禮儀式，歡迎漢莎航空的超級珍寶客機首次抵港。

NEWS & EVENTS | 每月要聞

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The airport is often visitors’ first point of contact where they set foot in a country or city. To ensure the jetsetters feel welcome when travelling through HKIA, the Airport Authority (AA) fosters a culture of customer service excellence at the workplace. In September, the AA launched a Customer Service Courtesy Campaign 2015 (Airport Security) to commend the outstanding frontline airport security staff. The campaign involved onsite assessments on the work of Aviation Security Company Limited staff at passenger access, the transfer area and security screening area.

During an award presentation ceremony on 2 November, the “Best of the Best” honour was bestowed on the campaign’s top performer, while 19 other staff were presented with awards for their outstanding performance.

In its newly released Sustainability Report titled “Growing Together”, the AA details its sustainability management and performance in fiscal year 2014/15, covering the areas of economic contribution, airport growth, operational excellence, environment, as well as people and community, with a particular focus on issues related to staff and airport business partners.

The report highlights how the AA works together with the airport community to contribute to the sustainable growth of HKIA and reinforce the role of the airport as an important asset of Hong Kong. Key initiatives during the year included the continuous investment in staff development and well-being, introduction of a new strategic approach to community investment, and establishment of the HKIA Technovation Board to drive systematic, long-term innovation and technology development at the airport. On the environmental front, the AA worked with restaurants and retailers to organise the HKIA Environmental Management Recognition Scheme to embed environmental practices in their daily operation. The AA also announced it was developing new strategies for carbon and waste management.

機管局近期發表最新的可持續發展報告，報告以「凝聚力量 天際翺翔」為題，載有機管局於

2014/15財政年度的可持續發展管理方針及表現，涵蓋經濟貢獻、機場發展、卓越營運、環境與員工及社區等範疇，並集中討論與員工及業務夥伴相關的議題。

報告重點提及機管局如何與機場社區同心協力，繼續推動香港國際機場的可持續發展，並加強機場作為本港重要資源的角色。年內主要措施包括繼續投資於員工發展及福祉、對社區投資採取新的策略性方針，以及成立香港國際機場科技創新委員會，務求有系統地推動機場的長遠創新及科技發展。在環保方面，機管局與機場的餐廳及零售商合作舉辦「香港國際機場環境管理表揚計劃」，鼓勵機場租戶於日常營運中實行環保措施。機管局亦表示正着手制訂新減碳及廢物管理策略。

AA RELEASES THIRD SUSTAINABILITY REPORT機管局發表第三份可持續發展報告

旅客到訪一個國家或城市時，機場往往是他們首個踏足的地方。機場管理局一直致力推動卓越顧客服務文化，確保旅客在香港國際機場能享受到親切的服務。機管局於9月舉辦「機場保安親切服務嘉許計劃2015」，以表揚優異的前線機場保安員工。活動包括在旅客進出口、轉機區及保安檢查區，對機場保安有限公司員工的工作進行現場評核。

在活動期間表現最優秀的機場保安員工獲選為「最佳表現員工」，聯同另外19位表現卓越的員工，在11月2日舉行的頒獎典禮上獲得嘉許。

MONTHLY THROUGHPUT每月客貨運量

PASSENGER TRAFFIC客運量(‘000 passengers 千人次)

CARGO TRAFFIC貨運量(‘000 tonnes 千公噸)

MONTHLY SAFETY PERFORMANCE

每月安全表現

INJURY RATE 受傷比率(per million passengers每百萬旅客)

8月August

9月September

0 1000 2000 3000 4000 5000 6000

0 50 100 150 200 250 300 350 400

0

1

2

3

4

5

PASSENGERS FIRST旅客至上

Outstanding airport security staff being recognised in an award ceremony held on 2 November. 一眾表現出色的機場保安員工在11月2日的頒獎典禮上獲得嘉許。

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GOING GREEN | 關注環保

The AA has recently received international recognition for its distinctive approach to carbon management at Hong Kong International Airport (HKIA). In November, the AA received the Silver Award in the Best Innovation for Carbon Reduction category at the 2015 World Responsible Tourism Awards in London. The awards were established in 2004 with the vision to surprise and inspire tourists and the tourism industry by what can be achieved with responsible tourism.

The judges made particular reference to the AA proactively engaging the business partners in its airport-wide carbon reduction programme, and to its success in achieving significant reductions in carbon emissions in 2013. A key element in the success of the programme is the Carbon Audit System, which the AA developed as a common platform to make it easy for business partners to report and monitor their carbon footprint, and for the AA to report on the performance of the whole airport community.

The programme has continued to deliver success, and in 2014 achieved further reduction, cutting emissions by 22.4%, and keeping HKIA firmly on track to achieve its goal of reducing carbon intensity by 25% per workload unit by 2015.

機管局在香港國際機場推行獨特的碳管理措施，最近獲得國際嘉許。機管局於11月在英國倫敦獲頒發「世界負責任旅遊大獎2015（2015 World Responsible Tourism Awards）」的「最佳創新減碳措施」組別銀獎。「世界負責任旅遊大獎」始於2004年，旨在透過達致負責任旅遊的目標，為旅客及旅遊業界帶來驚喜，鼓勵負責任的旅遊文化。

評審團特別提到機管局積極推動業務夥伴參與整個機場的減碳計劃，以及在2013年成功使碳排放量顯著減少。減碳計劃成功的其中一項重要元素是機管局設立的碳審計系統，讓業務夥伴透過這個共用平台輕易地匯報及監察其碳排放，從而讓機管局就整個機場同業的表現進行匯報。

減碳計劃持續取得成果，至2014年機場的碳強度減少22.4%，進一步削減碳排放，並有望2015年年底前實現將每工作量單位的碳強度減少25%的目標。

HKIA SCOOPS GLOBAL AWARD FOR CARBON MANAGEMENT機場碳管理措施獲頒國際殊榮

9月，航空界代表在瑞士日內瓦聚首一堂，出席航空運輸行動組織舉行的全球可持續發展航空高峰會，會上宣布業界透過全球市場主導措施應對氣候轉變的計劃，並討論其他新環保 議題。

與會期間，機場管理局介紹其獨特的碳管理措施，透過與46個業務夥伴合作，以達到於2015年將香港國際機場的整體碳強度從2008年水平減少25%。機管局的碳管理措施亦獲收錄全球航空界碳管理典範的《航空氣候解決辦法》納入為研究個案之一。

此外，國際機場協會總幹事Angela Gittens亦在其有關機場減排工作的簡報會上，特別提及機管局更換機場客運大樓的10萬個傳統照明裝置的計劃。

The aviation sector gathered at the Air Transport Action Group Global Sustainable Aviation Summit in Geneva in September to announce the industry’s plans for addressing climate change through a global market-based measure, and to discuss other emerging environmental issues.

During the conference, the Airport Authority (AA) presented its distinctive approach to carbon management in which it collaborates with 46 business partners to reduce airport-wide carbon intensity by 25% between 2008 and 2015. The AA’s approach to carbon management was also included as one of the case studies in Aviation Climate Solutions, which highlighted best practices in carbon management in the global aviation sector.

One particular AA initiative – the replacement of 100,000 traditional lights with LED lights in terminal buildings – was also highlighted by Airports Council International Director General Angela Gittens, in her presentation on the work airports are doing to reduce their emissions.

AA Senior Manager, Environment Mike Kilburn (centre) receives the award during World Responsible Tourism Awards 2015. 機管局環境事務高級經理吳敏（中）在「世界負責任旅遊大獎2015」中接受獎項。

CONCERTED EFFORT TO FIGHT CLIMATE CHANGE共同對抗氣候轉變

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HAPPY HOURS | 工餘時光

Smiles, chuckles and rolling around laughing at the antics of comedian Vivek Mahbubani came aplenty as he performed a stand-up comedy for AA staff to cap off the week on 23 October. Organised by the AA Staff Club at the Staff Lounge of HKIA Tower, Mahbubani kept the audience in stitches with rib-tickling jokes and humorous anecdotes. The Lounge was also transformed into a cosy bar for staff to unwind themselves with light refreshments.

10月23日晚上，搞笑能手Vivek Mahbubani為機管局員工表演「棟篤笑」，一時令人發出會心微笑，一時引來哄堂大笑。這項由機管局職員康樂會籌辦的演出，在香港國際機場行政大樓的職員活動室舉行。Vivek Mahbubani以一連串幽默笑話與趣事，令觀眾捧腹大笑。職員活動室亦臨時改造成舒適的酒吧，並提供小食供員工享用，放鬆身心。

AN EVENING OF LAUGHS 幽默棟篤笑

AA staff took on an uphill challenge at the competitive Sedan Chair Race on 25 October. The annual fundraising event saw 34 teams dressed up in amusing costumes and carried a decorated sedan chair racing around the Peak, covering a route of 2.1km, and made their way to the finishing point at the Matilda

International Hospital. The AA team blazed through the trail in good time and finished the race by 20 minutes.

The donations collected from the event were contributed to the Sedan Chair Charities Fund. Followed the race was a charity bazaar that contained live entertainment, game booths, bargains and a variety of food and beverages. The money collected from the bazaar was also donated to the charity fund.

10月25日，機管局員工參加抬轎比賽，接受競步上山的挑戰。今年共有34支隊伍參加這項年度籌款活動，各隊伍以一身有趣裝扮，抬着精心布置的花轎環繞山頂競賽。比賽路程全長2.1公里，以明德國際醫院為終點。機管局隊伍全力以赴，

用 了 2 0 分 鐘 完成比賽。

比賽籌得的善款會撥予抬轎比賽

慈善基金。賽事結束後，主辦單位舉行了慈善

嘉年華會，節目包括現場娛樂表演、攤位遊戲及義賣，並供應多款美食。從嘉年華所得的款項亦會撥捐慈善基金。

RIDING HIGH TO THE TOP IN A SEDAN山頂抬轎比賽

AA team races around the Peak in an airport-themed sedan chair. 機管局隊伍抬着以機場為主題的花轎環繞山頂競賽。

�Clever jokes and amusing anecdotes by stand up comedian Vivek Mahbubani make the Friday evening a fun and relaxing moment for AA staff. 「棟篤笑」高手Vivek Mahbubani帶來連串風趣幽默的笑話及趣事，讓機管局員工享受了一個輕鬆愉快的周五晚上。

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將旅途中拍攝到的精采照片與讀者分享，有 機會 獲取豐富獎品！請於2015年 12月16日或之前，將照片連 同 中 英 文 姓 名 及 圖 片說明發送至hk ianews@hkairport.com。得獎者可獲得100港元的香港國際機場現金券，而得獎作品更會於下期《翱翔天地》刊登。

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Winner: Billie Leung得獎者：梁穎敏

Caption: Civita di Bagnoregio, Italy圖片說明： (意大利奇維塔‧迪巴尼奧雷焦)

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A busy transportation hub connecting people near and far, Hong Kong International Airport is a fascinating yet challenging workplace. On 17 and 31 October, the airport opened its doors to the families and friends of Airport Authority staff to enhance their understanding of airport operations and the daily challenges embraced by their loved ones. Around 250 participants had a fun-filled morning visiting various airport facilities such as the Integrated Airport Centre, the back-up Air Traffic Control Tower, the apron and Midfield.

FUN-FILLED DAY AT HKIA歡樂同遊機場

香港國際機場是繁忙的交通樞紐，連繫世界各地旅客，在這裏工作既有趣又充滿挑戰。於

10月17日及31日，機場管理局員工的親友到訪機場，藉此機會加深對機場運作的認識，並了解其至親好友每日面對的挑戰。當天早上，約250參加者參觀機場多項設施，例如機場中央控制中心、後備航空交通指揮塔、停機坪和中場範圍。

HAPPY HOURS | 工餘時光

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