iso 9000 new
DESCRIPTION
ISO 9000 By [email protected]TRANSCRIPT
A BRIEF INTRODUCTION TO
ISO 9000
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ISO stands for
I• International
S• Organization for
0• Standardization
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QUALITY MANAGEMENT PRINCIPLES
1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships
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ISO 9000 is about QUALITY
Quality is:Defined by customer needsDefined in terms of fitness for purposeAchieved through continuous improvementManaged through prevention not detection ‘Getting it right at the first time’Measurable
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Self-manageableP-D-C-A
Plan what you do
Do what you planned & record
what you did
Check the results
Act on the difference
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ISO 9000 REQUIRES :
PLAN, DO, CHECK & ACT
with CONSISTENCY :
• CUSTOMER SATISFACTION• MANAGEMENT SUPPORTS• RESOURCES MANAGEMENT• PROCESS MANAGEMENT
• RESULTS ANALYSISONTINUOUS IMPROVEMENT
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THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW
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Quality Plan
Quality Manual
Q Procedures
Working InstructionReference Document
ISO 9000 - 20 Elements
• Management Responsibility
• Quality System
• Contract Review
• Design Control
• Document & Data Control
• Purchasing
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ISO 9000 - 20 Elements
• Control of Customer Supplied Product
• Product Identification and Traceability
• Process Control
• Inspection and Test Status
• Control of Inspection, Measuring and
Test Equipment.
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ISO 9000 - 20 Elements
• Inspection and Test Status
• Control of Nonconforming Product
• Corrective & Preventive Action
• Handling , Storage, Packaging,
Preservation and Delivery
• Control of Quality Records
• Quality Audits
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ISO 9000 - 20 Elements
•Training
•Servicing
•Statistical Techniques
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StagesSetting up Steering Committee
Design of Management System
Training all Staff
Setting up documentation system
Implementation
Monitoring & Evaluation
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StagesInternal Audit & Pre-assessment audit
Certification Audit
Registration
Maintenance of the system
Internal Q Audit
Surveillance Visit
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Self-manageable
• Plan what you do• Do what you planned• Record what you did• Check the results• Act on the difference
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Standardized
• Clearly listed requirements / guidelines
• World-wide acceptance
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Systematic
• Inter-relationship of elements• Comprehensive• Team work
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Customer-oriented
•Needs defined by customer•Stress on customer satisfaction
•Enhancement of quality culture
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Objectively assessed
• Internal audit (Self-assessment)• Audit by 3rd party• The management system governs
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Clearly Documented
• Data and record control• Document process
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THANKS!
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ANY QUESTIONS ?
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THE END
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Thank you very much for your patience !!: )