Page | 1

James T. Costa

Present Address: Fraser Suites, No.1, Lane 600, Yincheng RoadShanghai, China 200120Nationality: American当前地址：中国上海市银城中路 600弄 1号上海鹏利辉盛阁公寓，邮编：200120国籍：美国

Mobile电话: +86 137 6164 1244E-Mail邮件: james.costa@frasershospitality.com E-Mail邮件: jamesjim0664@aol.com

______________________________________________________________________________

GOAL

求职意向 To obtain a position managing a multi-unit operation or as a General Manager

for a 5 star hotel or resort leading the property to successful growth.寻求同时管理多家酒店运营的工作职位，或者五星级酒店/度假村的总经理一职，推动其业务蓬勃发展

ASSETS

个人优势Excellent strategic vision and planning. 5 Star Pre-opening or renovation experiences.

杰出的战略眼光和规划能力。具有五星级酒店的开业筹备和翻新建设经验。Renovation and Restoration Project Management experience in Indonesia and China.

在中国和印度尼西亚具有翻新和改造项目管理经验。Change management skills in challenging environments and cultures.

在具有挑战性的环境和文化下，调整管理的技能。 Ability to restructure organizations to improve efficiency and results.

能够通过重组组织架构来改善其效率和绩效。Proven Sales and Marketing experience. Experienced in International Trade shows.

丰富的销售和市场经验。在国家贸易展会方面具有丰富的组织管理经验。

James Costa

Page | 2

Superior communication, organization and financial skills with focus on profit.优异的沟通、组织和以利润为中心的财务管理技能。

Experience working with private and publicly traded owners. 在与私有和上市公司业主合作方面具有丰富的经验。

Creative problem solving skills. Accustomed to high pressure environments. 创新性问题处理技能，并善于在高压下工作。Hands on management with an eye for detail.

亲力亲为，关注细节。

James Costa CAREER HIGHLIGHTS

职业亮点1. Fraser Suites, Top Glory, Shanghai (May 2012 – Present)

1. 上海鹏利辉盛国际公寓（2012 年 5 月至今）

BEST SERVICE by a Serviced Apartment in 2012. Awarded by Expat Shanghai.

Awarded “Best Serviced Apartments” in Shanghai for 2012 by Shanghai Business Review.

Awarded “Best Serviced Apartment” in China for 2013 by China Hotelier.

Awarded “Best Foreign General Manager in China” 2013 by China Hotelier.

COFCO, Shanghai Group Manager of the Year for 2012.

Awarded “10 Best Family Hotels in China” for 2013 by TripAdvisor.

Awarded “Best General Manager in China 2014” by 11th Golden Pillow Awards of China Hotels

Awarded “Best Serviced Apartment in China 2014” by 11th Golden Pillow Awards of China

Hotels

COFCO, Shanghai Land Group General Manager of the Year for 2014.

被上海 EXPAT评为 2012年度最佳服务式公寓最佳服务奖。

被上海商务评论杂志评为上海市 2012年度“最佳服务式公寓奖”。

被中国酒店经理人杂志评为中国 2013年度“最佳服务式公寓奖”。

被中国酒店经理人杂志评为 2013年度“中国最佳外籍总经理”。

中粮集团授予其 2012年上海集团优秀经理人的荣誉称号。

被“到到网”授予 2013年“中国十佳家庭式酒店”的荣誉称号。

在中国酒店业第 11届金枕头奖评选中被授予“2014年度中国最佳总经理”的荣誉职位。

在中国酒店业第 11届金枕头奖评选中被授予“2014年度中国最佳服务式公寓”的荣誉职位。

中粮集团授予其 2014年上海集团优秀经理人的荣誉称号。

2. Hotel Majapahit, Surabaya, Indonesia (Dec. 2009 – Nov. 2011)

James Costa

Page | 3

2. 印度尼西亚泗水市满者伯夷酒店（2009年 12月至 2011年 11月）

Improved overall occupancy by 44% from 2009 to 2011

从 2009年到 2011年将该酒店的整体入住率提升了 44%。

Increase ADR by an average of Rp. 95,000 annually.

将该酒店 ADR的年平均增加额达到 95,000印度尼西亚卢比。

Increased Gross Revenues by more than 50% in two years.

酒店两年内的毛收入增加超过 50%。

Lead the hotel to the #1 hotel in Surabaya by TripAdvisor for the last 16 months.

领导该酒店被到到网连续 16个月评为泗水市的排名第一酒店。

Hosted the President of Switzerland and numerous other foreign Ambassadors and Indonesian

Ministers.

瑞士总统和许多其他外国大使和印度尼西亚部长曾下榻此酒店。

Represented Indonesia in 2010 for the UNESCO World Heritage Award .

代表印度尼西亚出席 联合国教科文组织世界遗产地 颁奖典礼。

Awarded BEST BUSINESS HOTEL in Indonesia by World Travel Organization for two

consecutive years.

连续两年被世界旅游组织授予印度尼西亚最佳商务酒店的称号 。

Names one of the top 50 Best Hotels in Indonesia by MAXX-M for 2010 and 2011.

在 2010 年和 2011 年被 MAXX-M 授予“印度尼西亚 50 佳酒店”的荣誉称号。

3. Hotel Sintesa Peninsula, Manado, Indonesia (Sept. 2008 – Dec. 2009)

3. 印度尼西亚万鸦老市巨港半岛酒店（2008 年 9 月至 2009 年 12 月）

Successfully opened and positioned the hotel as Manado's first 5 star hotel.

成功开业并将该酒店定为万鸦老市首个五星级酒店。

Hosted the President of Indonesia on 3 occasions.

印度尼西亚总统曾三次下榻本酒店。

Hosted the President of the Philippines during the World Ocean Conference.

菲律宾总统在世界海洋大会期间曾下榻本酒店。

Successfully hosted a special conference by the Ministers of ASEAN

成功主办东南亚国家联盟部长特别会议。

Was the host hotel for the World Ocean Conference

曾是世界海洋大会的主办酒店。

James Costa

Page | 4

4. Beppler & Jacobson, Montenegro (Jul. 2002 – May 2007)

4. 黑山共和国， Beppler & Jacobson （2002 年 7 月至 2007 年 5 月）

Successfully oversaw the renovation and opened the leading 5 star resort in Montenegro

Avala Resort and Villas.

成功监管酒店的整修并建立了黑山共和国领先的五星级酒店 Avala Resort and Villas.

Received Montenegro's National Tourism Award, the Wild Beauty Award for

BEST NEW RESORT in 2006 and 2007.

获得黑山共和国国家旅游奖，并在 2006年和 2007年获得最佳新旅游胜地奖。

5. Bianca Resort & Spa, Montenegro (Jul. 2002 – May 2007)

5. 黑山共和国，比安卡度假酒店（2002 年 7 月至 2007 年 5 月）

Successfully opened Montenegro's first internationally recognized 5 star resort

成功开创黑山共和国首个国际五星级酒店。

Attained a 1st year average occupancy of 63% and ADR of 102.00 EUROS.

开业第一年即达到 63%的平均入住率并获得 102.00 欧元的平均房价。

Received the "Most Outstanding New Hotel Award" for 2003.

获得 2003年度的“最杰出的新酒店奖”。

Received the 2002 award for "Best New Mountain Resort"

获得 2002年“最佳山地度假村”将。

Received the 2003 award for "Best New Hotel in Serbia and Montenegro"

获得 2003年“塞尔维亚和黑山共和国最佳新酒店”奖

Professional Experience:专业经验

FRASER HOSPITALITY辉盛国际管理有限公司

http://shanghai-suites.frasershospitality.comNov 2011 toPresent General Manager / Fraser Suites, Shanghai, China

As General Manager of this award winning property, I am responsible for all aspects of operation. Specifically, I am responsible to the owners (Chinese Government) for the quality of product and service, meeting of strict budgetary goals and monitoring of expenses to ensure that they conformed to government guidelines. I, along with the DOSM created a detailed business plan to improve both occupancy and bottom line revenues. Moreover, I was responsible for creating a 3 and 5 year strategic plan for growth and for all government assets on the property, the safety and upkeep of all assets in accordance with government regulations; for interfacing with owning

James Costa

Page | 5

company on all issues surrounding sales, marketing and development of operational budgets. I act as the company representative for all matters concerning the execution of the management agreement and to represent the managing company in a professional manner at all times.

2011 年 11 月至今：总经理/中国上海，鹏利辉盛阁公寓

作为获得多项殊荣酒店的总经理，本人全面负责该酒店的运营活动。尤为重要的是，本人

为业主公司（国企）负责该酒店的产品和服务质量。严格执行预算目标并对成本进行监控，

以确保酒店的运营能够遵守政府的指导方针。本人和销售总监合作建立了一份改善入住率

和收入的详细商业企划。同时，本人也承担以下职责：为该不动产建立三年和五年的战略

增长计划，依照国企规定确保资产的安全和并对其进行维护；负责与持股公司进行有关销

售、市场营销以及经营预算方面的沟通。作为公司的管理代表，执行管理协议相关的各项

事宜，并随时专业化地代表管理公司。

HOTEL MAJAPAHIT满者伯夷酒店

www.hotel-majapahit.comDec. 2009 toNov. 2011 General Manager / Surabaya, Indonesia

As General Manager for this 5 star, award winning hotel, I was responsible for all aspects of the day to day operation of this only 5 star boutique hotel located in the center of Surabaya City. This unique property, once owned by the famous Sarkies family boasts 143 elegantly furnished rooms, 4 F&B outlets, a signature spa and fitness center, a ballroom and 10 breakout rooms. The hotel was nominated and honored to represent Indonesia for the 2010 UNESCO Asia World Heritage Award. The hotel has also been recognized as the BEST Business Hotel in Indonesia for the 2nd consecutive year by World Travel Awards Committee and one of Indonesia 50 Best Hotels for 2011. I have been responsible for the revitalization of this property and have since my arrival in December 2009 increased occupancy by 44% and Gross Revenues by as much as 50% compared to the same period in 2009. We implemented many new training programs which have resulted in the hotel being named the #1 hotel in Surabaya on Trip Advisor for 16 consecutive months. I was responsible for the operating budgets and worked closely with the Dir. Of Sales to implement and carry out a sound Sales Action Plans which will result in a successful repositioning of the hotel within the luxury market here in Surabaya by the end of 2012

2009 年 12 月至 2011 年 11 月：总经理/印度尼西亚泗水市

该五星级酒店位于泗水市中心区域，曾获得多项殊荣。作为该酒店的总经理，本人负责

该酒店日常运营的各个方面。该独特的不动产曾经为 Sarkies家族所拥有。Sarkies家族

具有 143 间豪华装修的客房、 4 家餐饮店、一家水疗和健身中心、一间宴会厅和 10 间休

息室。该酒店曾被印度尼西亚指定代表印度尼西亚主办 2010年联合国科教文组织亚洲世

界遗产颁奖典礼。该酒店连续两年被世界旅游大奖委员会授予最佳商务酒店的称号，并

James Costa

Page | 6

在 2011年被评选为印度尼西亚 50佳酒店之一。本人负责复兴该酒店的活力。自 2009年

12月在此酒店任职之后，酒店的入住率和毛收入比 2009 年的同期分别增长了 44% 和

50%。通过执行众多新的培训项目，酒店被到到网连续 16个月评为泗水市的最著名酒店。

本人同时也负责酒店的经营预算活动。与销售总监合作执行良好的销售行动计划。通过

该销售行动计划的执行，酒店在 2012年底重新确立其在泗水市奢侈酒店行业的领袖地位。

SINTESA GROUP新特沙集团

www.sintesapeninsulahotel.comSept. 2008 to Dec. 2009 Project Manager /Pre-Opening General Manager Sintesa Peninsula Hotel, Manado, Indonesia

Pre-opening General Manager for the only five star 150 room property located in the

Northern Sulawesi town of Manado. I was responsible for all actions leading up to the

opening of this new business resort including overseeing of all final construction work,

installation of all FF&E and planning of all landscaping. Additionally, I was responsible

for the final phase of project management which included all finishing details necessary

to operate a full service spa, three F&B outlets and the largest banquet and meeting space

in Manado; sufficient space to host 2,000 guests. I was directly responsible for the

implementation of all hotel operating systems, standards and procedures and both pre-

opening and operational budgets for 2008 and 2009. I also assisted the DOS&M in

preparing the Sales Action Plan for the remainder of 2008 and for fiscal year 2009.

2008 年 9 月至 2009 年 12 月项目经理/开业筹备总经理， 印度尼西亚万鸦老市，巨港半岛酒店

担任万鸦老市苏拉威西岛镇唯一的五星级酒店的开业筹备总经理，该酒店具有 150间客

房。负责开业前的各项事宜的领导工作，包括所有最终建设工程的监管，家具、固定装

置和固定设备的安装，以及酒店绿地的规划。同时，本人也负责最终阶段的项目管理工

作，具体包括全套水疗馆、餐饮店、最大的能够容纳 2000宾客的宴会和会议场所的运营

活动。此外，本人还直接负责酒店所有运营系统、标准和程序以及 2008和 2009年运营

预算的执行工作。在 2008年剩余年度以及 2009财年的销售行动计划编制过程中，本人

也给予了营销总监必要的协助。

BECOVIC HOLDINGS GROUP

BECOVIC 控股集团

May 2007 to

James Costa

Page | 7

Sept. 2008 Managing Director and Project Manager for a mixed use condominium / hotel

development project in Southern Montenegro. Duties included overseeing final

work by contractors, overseeing final completion pay-outs, and completing the licensing

process for the opening of a newly renovated 100 room hotel and all duties associated

with the pre-opening process for the hotel. Additionally, I am the in country Managing

Director for the construction of a new 185 room 5 star full service hotel which began

construction in late October 2008. My duties also included acting in the temporary

capacity as the General Manager for the newly renovated hotel. In this capacity, I have

been responsible for all actions and events leading up to the opening of this renovated

property.

2007 年 5 月至 2008 年 9 月

黑山南部公寓/酒店开发项目的行政总监和项目经理

主要职责包括分包商工程的监管、竣工支出的监管、重新翻新的具有 100间客房的酒店

的开业许可申请程序、以及与酒店开业前相关的各项工作。此外，本人就职于另一家从

2008年 10月底开始施工的，拥有 185间新客房五星级全方位酒店担任管理总监一职。

本人的职责同时还包括担任新整修酒店的总经理。在该职位上，我负责领导相关人员执

行与该整修酒店开业相关的各项行动。

BEPPLER & JACOBSON, MONTENEGRO

黑山共和国 BEPPLER & JACOBSON

Feb. 2003 to

May 2007 *General Manager of Hotel Operations, Montenegro. Duties included overseeing the

operation and final construction phase of the Avala Resort & Villas, a 5 star 426 room

resort located on the Adriatic Sea, a 70 room 4* hotel and were in discussions with

Starwood to brand and finally, the operation of the Bianca Resort & Spa, Montenegro’s

first internationally recognized 5 star resort. Duties included ensuring all operational

systems were in place and that staff was trained to the “Standards and Operating

Procedures” of the company. I was also responsible for budgets for all three properties

including pre-opening and operational budgets, sales and marketing action plans and all

aspects of the Human Resources functions. WINNER OF THE MONTENEGRO'S "WILD

BEAUTY AWARD FOR BEST RESORT IN 2007. www.avalaresort.com

2003 年 2 月至 2007 年 5 月

酒店运营总经理，黑山

James Costa

Page | 8

主要职责包括 Avala Resort & Villas的运营以及最终施工阶段的监督管理。该酒店位于亚

得里亚海，属于一家具有 426 间客房的五星级酒店 。同时也与喜达屋集团针对一家四星

级具有 70 间客房的酒店的品牌问题进行讨论。经过努力，Avala Resort & Villas成为黑山

第一家获得国际认可的五星级酒店。职责包括确保所有运营系统及时到位，并对所有员

工进行有关公司“标准和运营程序”方面的培训。此外，本人也负责三家物业的开业筹

备和运营活动等的预算事宜、销售和市场营销行动计划以及人力资源管理职能的各个方

面。2007年获得最佳新旅游胜地奖。www.avalaresort.com

Jul. 2002 to

Feb. 2003 Pre- Opening General Manager of the Bianca Resort & Spa, located in Kolasin,

Montenegro. Duties included overseeing final construction phase and all other work

leading up to the Grand Opening of this 5 Star resort. The resort has 117 rooms, 5 F&B

outlets, fitness center, a full service ski facility and the most modern spa in Montenegro.

Duties included ensuring all operational systems were in place and that staff were

trained to “Standards and Operating Procedures” of the company. WINNER OF THE

MOST OUTSTANDING NEW HOTEL AWARD FOR 2002. WINNER OF THE MOST

OUTSTANDING MOUNTAIN RESORT FOR 2006 and WINNER OF THE BEST NEW

HOTEL IN SERBIA and MONTENEGRO for 2003. www.biancaresort.com

2002年 7月至 2003 年 2 月

位于黑山科拉欣的 Bianca Resort & Spa 的开业筹备总经理。

负责最终施工阶段的监管以及与该五星级酒店盛大开业相关的工作的领导。该度假酒店具有

117个客房、五个餐饮部餐厅、健身中心、全服务滑雪设施以及黑山最现代的温泉浴场。职

责包括确保所有的运营系统均及时到位并且公司所有的员工均获得有关“标准和运营程序”

方面的培训。2002 年度 “最杰出的新酒店奖”获得者， 2006 年度“最佳山地度假村”奖

获得者以及 2003 年度塞尔维亚和黑山的最佳新酒店获得者 。www.biancaresort.com

SUNSTONE HOTELS

SUNSTONE 酒店

Sept. 2001 to

May.2002 General Manager. of a 213 room, full service, Marriott Hotel in Santa Fe, New

Mexico. As the general manager for this property I was responsible for the overall

James Costa

Page | 9

operation of a property, which will realize 7 million in room revenues and another 1.5

million in food and beverage sales. Through regularly scheduled Executive Committee

meetings, I along with the TEAM coordinate the smooth operation of this property. I

was an active participant in the local community with governmental, civic and military

components all contributing to growth in room sales. Market segments for this

property include corporate, government, military and transient guests. The hotel will

undergo a complete renovation in late 2005 in accordance with the recently conducted

Property Improvement Plan (PIP) conducted by Marriott International.

2001 年 9 月至 2002 年 5 月

新墨西哥圣达非市万豪酒店的总经理。该酒店具有 213间全服务客房。作为酒店的总经

理，本人主要负责酒店的整体运营活动，其目标是实现客房 700万美元和餐饮 150万美

元收入。通过定期召开执行委员会会议，本人与协调酒店的运营活动。同时，本人也通

过积极参与包括政府、居民以及军队在内的本地社区活动以促进酒店客房销售收入的增

长。酒店的细分市场包括公司、政府、军队和旅客。依照万豪国际指定的物业改善计划，

该酒店将会在 2005年进行全面的翻新。

Apr. 2001 toSept. 2001 General Manager of a 185 room 4 star resort in the mountains of Colorado. This

property was a full service Four Points by Sheraton in Silverthorne, CO. As general manager, I am responsible for the financial success of the hotel. Specific duties include conducting all department level meetings, establishing clear and measurable goals for each department and driving the sales effort along with the sales department. Additionally, I, along with the department managers have completed the 2005 preliminary budget, which will flow 42% to the GOP, and 51% to the NOI. Guest Service Indices for this property are above the target set by Starwood for Four Points by Sheraton in North America. Last Quality Assurance Inspection resulted in above benchmark scores in all categories with the exception of brand identity items, which are a reflection of capital expenditure levels. (Property was sold by Sunstone in August 2004)

2001年 4月至 2001年 9月

科罗拉多州山区一家具有 185间客房的四星级酒店的总经理。该酒店位于科罗拉多州西尔

弗索恩市的全服务福朋喜来登酒店。作为总经理，本人负责确保酒店的经济回报。具体职

责包括主持召开部门级会议、为每一部门建立清晰和可测量性的目标与销售部门一起推动

酒店业务的增长。此外，本人也与部门经理合作完成了 2005年的初步预算，其规定公司的

预算中有 42%用于 GOP，并且有 51%用于NOI。该酒店的客户服务指标超额完成喜屋集团

James Costa

Page | 10

和福朋喜来登设定的目标。质量检验结果表明：除品牌识别项目外，酒店所有类型中获得

的分数均高于基准分。检验结果反映了该酒店维持了良好的资本结构水平（该酒店在 2004

年 8 月被 Sunstone 出售）。

May. 2000 to

Apr. 2001 General Manager of a 5 star 362 room full service Sheraton Hotel in Salt Lake City,

Utah. As general manager, I, along with the executive team were responsible for the

overall smooth operation of a major city center hotel which boasted 17 million dollars

in annual revenues. More specifically, I was responsible for the overall financial

performance of the hotel and adherence to Sheraton and Starwood standards. I was

responsible for development of both the annual budget and the yearly sales action plan.

I participated in sales calls on key accounts and helped develop a new method of

recording and updating all expense accounts within the hotel.

2000年 5月至 2001年 4月

美国犹他州盐湖城喜来登酒店的总经理。该酒店是一家具有 362间客房的五星级酒店。作

为该酒店的总经理，我与执行团队一起负责位于市中心的酒店的整体运营管理。该酒店的

年收入高达 1700万美元。同时，本人也负责该酒店的整体财务绩效，并确保酒店遵守喜来

登和喜达屋的标准。本人负责该酒店年度预算以及年度销售行动计划的编制。我曾经参与

到对核心客户进行直接销售拜访的活动，并帮助销售人员开发记录和更新酒店成本费用的

新方法。

AFM HOSPITALITY / NORTHWEST LODGING

AFM 酒店 / 西北旅馆

Dec. 1999 to

May 2000 General Manager. of a 250 room, 18,000sq. ft. conference center, 4 star full service

Howard Johnson Plaza in Everett, Washington. As general manager, I was responsible

for the development, implementation and adaptation of the 2003 Business Plan and the

operation of all departments within the hotel. I was responsible to the Sr. VP of

Operations for all cost controls, sales and marketing activities, procurements and

bottom line profits. All financial reports are prepared by the general manager with final

month end reports, month end sales reports and daily updates reviewed and approved

James Costa

Page | 11

by the general manager before being submitted to corporate headquarters in

Vancouver, British Columbia.

1999年 12月至 2000年 5月

在华盛顿埃弗里特豪生广场酒店的总经理。该酒店为四星级全方位服务酒店，具有 250

间客房和面积高达 18,000平方英尺的会议中心。作为酒店的总经理，我主要负责酒店

2003年商业计划的开发、执行和改进，同时也负责酒店所有部门运营活动的领导工作。

本人负责酒店所有的成本控制、销售和营销活动、采购以及底线利润并直接向运营副总

汇报工作。编制酒店所有的财务报表并审核批准酒店的最终月度报告、月末销售报告以

及每日更新并将这些报告提交给英属哥伦比亚温哥华的公司总部审核。

Feb. 1997 to

Dec. 1999 Area General Manager. Area general manager of a 144 room limited service Inn

located in downtown Louisville, Kentucky and a 155 room Ramada Inn in Nashville,

Tennessee. As area general manager, I was responsible to the owner for ensuring that

both properties maximized both yield and volume, adhered to all brand standards,

developed and implemented an area Sales and Marketing Plan and all training programs

designed to ensure that all staff were provided with the most current and professional

training possible.

1997年 2月至 1999年 12月

肯塔基州路易斯维尔中心区一家具有 144件套房的有限服务酒店和田纳西州那什维尔市具

有 155间客房的华美达连锁酒店的区域总经理。作为区域总经理，本人直接对这两家酒店

的业主负责，主要职责包括最大化酒店的收益和销售额、遵守所有的品牌标准、开发并执

行区域销售和营销计划、设计培训项目以确保所有员工均能接受最新的和最专业的培训。

Sep. 1996 to

Feb. 1997 *General Manager. General manager of a 185 room full service Ramada Hotel located

in Kennewick, Washington. As general manager, I was responsible for the operation of

all departments within the hotel. I supervised a staff of 41 full time and 25 part time

employees. I was also responsible for all sales and marketing efforts with an emphasis

on increasing volume and yield. We were awarded the Ramada Gold Key for the

James Costa

Page | 12

property based on the regularly scheduled Quality Assurance Inspection conducted by

Ramada Franchise representatives.

1996年 9月至 1997年 2月

总经理。在位于华盛顿肯尼威克具有 185间客房的全方位服务酒店华美达酒店担任总经

理一职。作为该酒店的总经理，本人负责酒店所有部门的运营。我负责对 41名全职员工

和 25名兼职员工的领导工作。在华美达特许经营代表的定期质量保证检验过程中，该酒

店被授予华美达金钥匙奖。

INDEPENDENT HOTELS

SANTA FE ON THE BAY RESORT

独立酒店

圣达非海岸度假酒店

Nov. 95 to Santa Fe on the Bay Resort, Guam General Manager.

Sept. 96 I was responsible for the entire operation of this 125 room 4 star boutique hotel on

Tumon Bay in Guam. While General Manager, I increased occupancy from an opening

level of 21% to over 63% with a RevPar of $83. I successfully negotiated contracts with

all major Japanese wholesalers for 1997 and 1998. I also continued to develop new

training programs within each department which resulted in a 87% overall guest

satisfaction level in just 2 years.

1995 年 11 月至 1996 年 9 月 关岛圣达非海岸度假酒店，总经理

本人负责该位于杜梦湾区具有 125间客房的四星级精品酒店的完整运营活动。作为该酒

店的总经理，本人成功的将该酒店的入住率从开业时的 21%提高到 63%，并且单位房价

也提高至 83美元。本人在 1997年和 1998年成功的完成了与所有日本重要分销商的合作

谈判工作。此外，本人在此酒店期间也致力于通过各种培训项目改善员工的服务水平，

并在两年内将客户整体满意度水平提高到 87%。

Oct. 93 to

Nov. 95 Pre-Opening Asst. General Manager. I reporting directly to the owner and was

responsible for the day-to-day operation Through regularly scheduled department head

meetings, I coordinated the overall activities of all departments. As this property was a

newly opened property, I was directly responsible for establishing or monitoring the

James Costa

Page | 13

implementation of all training, policies and procedures for the smooth operation of each

department within the hotel. I developed the property Sales and Marketing Plan and

was responsible for working directly with the Japanese, Taiwanese and Korean

wholesale agents working on Guam. www.hotelsantafeguaml.com

1993年 10月至 1995年 11月 开业筹备副总经理

直接向业主汇报工作并通过召开定期的部门领导会议负责工作的日常运营管理工作以及

部门之间的协调工作。由于该酒店属于新开业的酒店，因此我还负责建立、实施和监控

酒店内每一个部门的培训政策以及程序。在给酒店工作期间，本人还开发了酒店的销售

和营销计划并负责直接与在关岛的日本、台湾和韩国批发商代理合作。

www.hotelsantafeguaml.com

Sherwood Hotel

舍伍德酒店

Feb. 91 to Sherwood Resort, Guam

Oct. 93 Director of Sales and Marketing As the sales and marketing manager, I continued to

be responsible for all sales and marketing efforts for this newly opened, 5 star, 334-

room resort on the island of Guam. I concluded contracts with all major Japanese tourist

wholesalers with an estimated yearly value of approximately 14 million dollars.

Emphasis on building volume and yield through targeting FIT, wholesale travel agents,

incentive travel and corporate clients was highly successful. I concluded contracts with

such well know advertising agents as AB Road and Ohta Publications. I along with the

General Manager successfully completed and subsequently had approved the 2007 and

2008 budgets for revenue and also all sales goals.

1991年 2月至 1993年 10月 关岛，舍伍德酒店度假酒店，销售和营销总监

作为酒店的销售和营销总监，本人继续负责这家新营业的具有 334间客房的五星级酒

店的所有销售和营销工作。在本人的领导下，该酒店成功与所有日本的重要旅游批发

商签署了合作合同，酒店的年收入高达 1400万美元。本人的工作重点在于开发 FIT、

批发旅游代理、嘉奖旅游以及公司类的重点客户并取得了良好的销售业绩。成功的与

知名广告代理 AB Road和 Ohta出版社签署和合作合同。本人与酒店的总经理一起完成

了 2007年和 2008年的收入预算以及所有的销售目标。

Sept. 90 to

Feb. 91 Sales Manager

James Costa

Page | 14

I was responsible for developing along with the Dir. Of Sales and Marketing a

comprehensive pre-opening sales action strategy and the yearly marketing plan.

Additionally, I was responsible for the Japanese wholesale market and implementation

of a strong revenue maximization plan which utilized both the PMS and other tools to

closely monitor and make changes to allotments within each segment.

1990 年 9 月至 1991 年 2 月 销售经理

本人负责与销售和营销总监一起负责开发综合的开业筹备销售行动策略以及酒店的年度

营销计划。此外，本人也负责日本批发市场的开发工作以及执行酒店的收入优化计划。

在工作中，本人主要利用 PMS和其他工具监控每一客户细化的发展动态并适时调整酒店

的客户开发政策。

Sept. 88 to

Sept. 90 Front Desk Manager

As Front Office Manager of this relatively new operation, I was responsible for

establishing both policies and procedures for almost every aspect of the front office. My

duties included, but were not limited to the following: (1) establishment of all front desk

procedures, creating the “Standards and Procedures Manual” for the front desk and

assisting the Dir. of Sales in developing rate structures, packages and promotions in the

Fidelio property management system.

1988 年 9 月至 1990 年 9 月 前台经理

作为开业没有多久的酒店经理，本人负责建立前台服务各个方面的政策和服务程序。

主要职责包括但不限于：建立前台服务程序；为前台工作创立“标准和程序手册”；

协助销售总监开发 Fidelio酒店管理系统的房价结构、服务包以及促销政策等。

Special Skills / Qualifications:

专门技能/资质

Pre-Opening Experience.

开业筹备经验。

Island and S.E. Asia Experience.

岛屿和东南亚服务经验。

Computer experience in a wide range of hotel accounting, front office and

restaurant software packages. This includes System 21, MSI and HSS by

Cendant, Fidelio, GEAC, MARSHA and Fosse by Marriott and Micros.

James Costa

Page | 15

具有酒店会计、前台服务以及酒店软件包方面的计算机技能。包括

Cendant、Fidelio、GEAC和MARSHA开发的 21 系统，MSI 系统和HSS 系统以

及 Marriott 和Micros开发的 Fosse 系统。

Extensive experience in Southeast Asian Cultures and business practices.

具有在东南亚文化和商业惯例环境下进行酒店运营的丰富经验。

Completed course in revenue maximizing offered by Cendant.

完成 Cendant组织的收入优化培训课程。

Completed Guam Community College course in restaurant sanitation for

managers.

完成了关岛社区大学组织的经理人酒店卫生课程。

Certified by the National Restaurant Association in restaurant management and

food safety.

通过国家餐饮协会进行的餐馆管理和食品安全方面的认证。

Completed CONNECT.U General Manager training by Marriott International.

完成了Marriott 国际组织的 CONNECT.U总经理培训课程。

Certified ServSafe (HACCP) American Hotel & Lodging Educational Institute.

获得美国酒店教育研究院的 ServSafe (HACCP)认证。

PROFESSIONAL AFFILIATION

专业学术组织成员

Member of American Chamber of Commerce, Indonesia

印度尼西亚美国商会成员

SKAL Member.

顺风社成员

Member Surabaya Casa Grande Association.

泗水卡萨格兰德协会成员

Member Montenegro Sustainable Tourism Council.

黑山可持续旅游委员会成员

Member Montenegro Hotel Association.

黑山酒店协会成员

Founding Member of Montenegro American Chamber of Commerce.

James Costa

Page | 16

黑山美国商会创始成员

Member of the Manado Hotel Association

万鸦老酒店协会成员

LANGUAGES

语言能力

English Mother Tongue

英语： 母语

Japanese Spoken: Working Knowledge

日语： 口语流利，可作为工作语言

Bahasa Basic

印尼语： 基础

EDUCATION

教育背景

George Washington University, Washington, D.C.

华盛顿市，乔治华盛顿大学

Major: Business Administration, May 1981

专业：工商管理，1981年 5月

Minor: Accounting.

辅修专业：会计

GPA: 3.5/4.0

Cornell University School of Hospitality

美国康奈尔大学酒店管理学院

Certificate in Revenue Management

收入管理证书

PROFESSIONAL DESIGNATIONS

专业职称

C.H.A. (Certified Hotel Administrator

American Hotel & Lodging Educational Institute) 2011

C.H.A （美国饭店协会教育学院的认证酒店管理师），2011年

James Costa

Page | 17

PROFESSIONAL REFERENCES

专业推荐人：

Mr. Peter Scholz, Resident Manager at Nusa Dua Beach Resort

Peter Scholz先生，努沙杜亚海岸度假酒店，驻店经理

Tel: +62 361 771 210

e-mail: peter@nusaduahotel.com

Ms. Sue Klimczuk, Professional Recruiter, Renard International

Sue Klimczuk女士，里纳德国际，专业招聘师

Tel: +1 (416) 364-8325 Ext. 235

e-mail: sue@renardinternational.com

Mr. Harald Kurtzke，

Vice President of Operations, Executive Hotels 行政酒店，营运副总裁

Tel: +1 (604) 642-5254

Ms. Marianna Mominova

Director of Sales for Beppler & Jacobson Montenegro 销售总监

Tel: +382 (693) 69 112

e-mail: m_yoanna@libero.it

(Additional references available upon request)

（可提供要求提供更多推荐人联系方式）

TESTIMONIALS from Linkedin James Costa

领英网 James Costa 的工作见证

1. General Manager Majapahit Hotel

1. Majapahit酒店总经理

James Costa

Page | 18

odek damanik

Sales and Marketing Manager at ARTOTEL Indonesia

Mr. Jim, that's I called him. He's one of my favorite General Manager. His also my mentor how to be a Good

leader. He's always teached and guide me to become a Good Leader. The moment work With Mr. Jim, is the

golden experience. His so details person and perfection. Thank You Mr Jim, for Your coaching and

counseling. Don't forget say my Regards to Mrs. Milica and the cute...more

April 1, 2012, odek worked indirectly for James at Majapahit Hotel

odek damanik，印度尼西亚艺术酒店销售和营销经理

我习惯称呼 James Costa为 Jim先生。他是我最喜欢的总经理之一。他同时也是教授为如何成为好领

袖的导师。他总是教育和指导我如何成为一名优秀的领袖。与 Jim先生工作的时间是我的黄金体验期。

他是一位关注细节和追求完美的人。感谢 Jim先生，感谢您为我提供的培训和建议。请记得带我向

Milica夫人和你可爱的孩子问好…

2012年 4月 1 日，odek在东方快车酒店是 James先生的间接下属

Aprilia Susilo Sales Coordinator at Orient Express Hotels, Bali

It was a pleasure for me to work with Mr. Costa. He is someone with 'Can Do' attitude, very positive, bright,

passionate about what he does, and a very good role model for his subordinates in Majapahit Hotel, while

keeping his professionalism and high standard as a General Manager of a five star Hotel. 

He is always open to new ideas, and he has never hesitated to share...

March 19, 2012, Aprilia worked indirectly for James at Majapahit Hotel

Aprilia Susilo，巴厘岛东方快车酒店，销售助理

能够与 Costa先生工作让我深感荣幸。他属于那种迎难而上的人，对所负责的事情积极、乐观并充满

激情。他是东方快车酒店所有员工的典范领袖。他在五星级酒店的总经理一职上展现了其专业技能和

较高的职业标准。

他善于接受新观点并乐于分享自己的经验…

2012年 3月 19 日，Aprilia在东方快车酒店是 James的间接下属

James Costa

Page | 19

JEFFREY NG Indonesian Retailer - CEO with Transnational Fashion & Lifestyle Retailer in

Footwear, Apparels & Accessories Retailing

It is indeed my great pleasure to work with James Costa who manages the fabulous Majapahit Hotel.

During this time, we have used and experienced fine hospitality at the Majapahit hotel, for conference,

social, F&B and fine accommodations The Majapahit Hotel has transformed into a warm, ambient and

customer focus Hotel under James excellent leadership and management 

...more May 30, 2011, JEFFREY worked directly with James at Majapahit Hotel

JEFFREY NG，印度尼西亚分销商 –鞋类和服饰分销领域跨国时尚与生活公司的首席执行官

能够在绝佳的东方快车酒店与其管理人 James Costa合作让我深感荣幸。在这期间，我们享受和体现

了东方酒店在会议、社交、餐饮以及住宿方面的热情款待。在 James先生的英明领导和管理下，东方

快车酒店成功转化成一家热情洋溢并以客户为中心的酒店。

2011年 5月 30 日，Jeffrey曾在东方快车酒店与 James 合作共事。

Manuel Locher HotelierI found James to be a highly effective Manager who was able to successfully turn around the ageing but lovable Majapahit Hotel and to establish the “old lady” as the best Hotel in Surabaya with the highest Guest Satisfaction in East Java. He was able to achieve this outstanding results within a year and needless to say that I can recommend James very highly and without... April 19, 2011, Manuel worked with James at Majapahit Hotel

Manuel Locher，酒店老板我发现 James 是一位高效的经理人，他能够成功的日益萧条的满者伯夷酒店重新焕发勃勃生机，并成功将这家年迈的酒店建设成为东爪哇省客户满意度最高的酒店。他在仅仅一年的时间内就实现了以上所述的优秀业绩，毫无疑问 James 是无与伦比的一位酒店管理人…2011年 4月 19 日，Manuel在满者伯夷酒店与 James合作过。

Michael McEvoy

Mr James Costa is an outstanding General Manager who consistently delivers exceptional results. 

The excellent service, exceptional value, and personable and professional manner in which Mr Costa and

all his staff approach all their interactions is simply rare among today's hotel service providers. 

Having worked with Mr Costa in delivering various seminars and...

April 3, 2011, Michael was James's client

James Costa

Page | 20

Michael McEvoy

James先生是一位杰出的总经理，其总是能够实现意想不到的成就。Costa先生及其员工所提供的优

秀服务和卓越的价值以及其优秀专业的服务沟通方式在当今的酒店行业是绝无仅有的。我曾在各种不

同的研讨会和其他会议中曾与 Costa先生合作。

2011年 4月 3 日，Michaek曾是 James的客户。

Dino Erlangga Golf Operation Manager at Ciputra Golf

During my time with James, he is a very well organized person and result oriented in achieving the goals.

He's very detail minded and strict with service provided to guest. Feed back from customer is important to

him in increasing the hotel revenue. Overall his pleasant personality make him fun to work as well as focus

on our jobs not to mentioned he's a good teacher by…

April 1, 2011, Dino reported to James at Majapahit Hotel

Dino Erlangga，丝普拉乡村俱乐部的高尔夫运营经理

在本人作为 James的下属从事相关工作期间，我发现 James先生是一位非常有条理的人，其以目标为

导向并总是能够实现其目标。他关注细节并致力于为客户提供最佳的服务。酒店客户的回馈在其采取

提供酒店收入决策方面发挥了重大的作用。他的开明乐观个性使得我们很乐于和其工作，并且他也是

一位非常好的工作导师。

2011年 4月 1 日，Dino在满者伯夷酒店为 James的下属。

Reto Torriani Hotelier

I know James as a valuable colleague in Surabaya and have stayed at the Majapahit for many times, since

James is there, one can clearly see a difference, the staff is happier, the place looks better and he is very

visible and with his team and clients. His charming yet very professional way as a person can only go a

long way. I wish I would have been able to work with him...

March 28, 2011, Reto worked indirectly for James at Majapahit Hotel

Reto Torriani，酒店经营者

James Costa

Page | 21

我从他们获知 Jamesh 是泗水是一位非常有价值的同事。由于 James当时在满者伯夷酒店，我曾在满

者伯夷多次入住。他能够清晰的发现各种不同，并且在他下面工作的员工都十分高兴。酒店以及员工

面貌在他的领导下截然一新。他的个人魅力以及工作方式为酒店带来的巨大的变化。我希望我能够和

他一起工作。

2011年 3月 28 日，曾在满者伯夷酒店为 James的间接下属。

Christopher Santoro Consular Officer State Department

James is a customer and employee friendly, detail oriented general manager. He is as good as they come.

James is a highly ethical individual, who realizes the importance of both internal and external customers. I

highly recommend him.

March 28, 2011, Christopher was with another company when working with James at Majapahit Hotel

Christopher Santoro，国务院领事官

James 是一位亲近客户和员工并能关注细节的总经理。他对所有人都非常友善。James具有良好的职

业道德并能够意识到内部客户和外部客户的重要性。我强烈推荐 James。

2011年 3月 28 日，Christopher在与 James一起在满者伯夷酒店合作时服务与另外一家公司。

Stephen Lomax Hospitality Professional

James is extremely knowledgeable is his position as a General Manager and has never lost site of the

reason we all work in the hospitality industry. Which is to provide the absolute best service while taking

good care of the team. Employees cannot be forced to give good service, they must understand why it is so

important to give excellent service and want to do so. One...more March 28, 2011, Stephen was with

another company when working with James at Majapahit Hotel

Stephen Lomax，酒店管理专家

作为总经理，James具有非常渊博的知识，是酒店行业非常卓越的人才。在照顾好自己团队的同时，

他总是能够为客户提供最佳的服务。他下面的员工都是自愿的为客户提供最佳服务。他们都清晰提供

最佳服务的原因并且也乐于提供最佳服务给客户。

2011年 3月 28 日，Stephen在与 James一起在满者伯夷酒店合作时服务与另外一家公司。

James Costa

Page | 22

Antonius Eko, SE, MM General Manager at GH. Universal Hotel - Bandung Indonesia

(www.ghuniversal.com)

Mr. Costa is creative and resourceful and we have benefited from his innovative ideas. He has also worked

well as a team leader as well as an efficient team member. He has handled a full range of responsibilities

including managing of Hotel Operation. 

Mr. Costa contributions for the company have been impressive and valuable. He has demonstrated

enthusiasm and... March 27, 2011, Antonius reported to James at Majapahit Hotel

Antonius Eko, SE, MM，印度尼西亚万隆市环球酒店总经理(www.ghuniversal.com)

Costa先生是一位充满创意性思维和知识渊博的领导，我们从他的创意性思维中获益匪浅。他善于作

为团队领导以及团队成员。他承担了包括酒店运营管理等在内的大量酒店管理责任。

Costa先生为酒店的发展做出了卓越的贡献。同时，他也在工作上展现了他对于这个行业的热情…

2011年 3月 27 日，曾在满者伯夷酒店为 James的下属。

Syandra Kwan Your New Associate in Syandra Kwan PR Agency

I am writing to wholeheartedly endorse James Costa who is energetic, hospitable, and hardworking. 

James is also very flexible and eager to take on new challenges. For example, during his new position in

Hotel Majapahit Surabaya at the early stage, he took the effort of reaching to the communities in

Surabaya and introduce himself and made an immediate and positive...

March 27, 2011, Syandra was with another company when working with James at Majapahit Hotel

Syandra Kwan，Syandra Kwan公关公司的新合作伙伴

我衷心向您推荐 James Costa先生给您，他是一位充满能量、热情和工作努力的人。James具有较大的

灵活性并善于处理各种新的挑战。例如，当他在满者伯夷酒店工作初期，他尽各种努力与泗水市社区

的各个阶层进行联系，并最终融入到给社区….

2011年 3月 27 日，Syandra在满者伯夷酒店与 James一起合作时服务于另外一家公司。

Scott M. Bernat International Consultant

Jim Costa is a true leader and a highly recommended professional within the hospitality industry. He

exhibits a keen attention to not only customer service and satisfaction but also to ensuring the safety and

James Costa

Page | 23

security of his guests. I am always confident to recommend any accommodation or service that Jim

manages, knowing that these very important elements: service,...

March 26, 2011, Scott M. was with another company when working with James at Majapahit Hotel

Scott M. Bernat，国际顾问

Jim Costa 是一位卓越的领导并是酒店管理行业内最杰出的管理人之一。他在工作中展示了对于客户

服务和客户满意的极大关注。同时在客户安全方面也具有重要的成就。我总是很自信的推荐我的朋友

入住 James管理的酒店，因为我知道在 James管理下的酒店总是能够提供最佳的客户体验。

2011年 3月 26 日，Scott在满者伯夷酒店与 James合作时服务于另外一家公司。

2. General Manager Sintesa Peninsula Hotel

2. 总经理，巨港半岛酒店

Muchlis, Moch EAM at Fave Solo Baru & Adisucipto - ASTON GROUP

Mr. James is my direct mentor during set up all of the things that related in to the hotel operation with

specification of Front Office Department. All my concept plans that figure out by departmental standard

set up during soft opening was submitted directly to him to review and analyze. With his direct

instruction, I could do all the tasks from him as the knowledge...

December 13, 2009, Muchlis, reported to James at Sintesa Peninsula Hotel

Muchlis, Moch，阿斯顿集团 Fave Solo Baru & Adisucipto的资产管理经理

在执行与前台部规范的酒店运营工作时，James先生是我的直接导师。我所制定的所有部门标准均直

接提交给他审核和分析。在他的直接指导下，我能够把我的工作做到最好…

2009年 12月 13 日，Muchlis在巨港半岛酒店是 James的直接下属。

Brafely Sahelangi General Manager at Western Star Semarang

Mr. Costa is experienced in hotel operational especially in Pre-Opening Hotel (since he had opened Sintesa

Peninsula with proper set up) as well as analyzing strategy, preparation and organize to achieve the

objective and developing employee. He has strong sense of leadership. He has obtained a very good

knowledge and understanding of Indonesia Culture...

December 10, 2009, Brafely reported to James at Sintesa Peninsula Hotel

James Costa

Page | 24

Brafely Sahelangi，三堡垄港市西部之星的总经理

Costa先生在酒店运营，尤其是酒店开业筹备方面具有丰富的经验（其采用合理的方式成功完成了巨

港半岛酒店的开业运营）。同时他也善于通过策略和组织机构分析来实现目标和开发适合于酒店的员

工。他具有较强的领导能力。他能够获得有关印度尼西亚文化的独特理解力…

2009年 12月 10 日，Brafely在巨港半岛酒店是 James的下属。

Muchlis, Moch EAM at Fave Solo Baru & Adisucipto - ASTON GROUP

As my set up concern during building up the pre opening team in 2008 instead of 2009, Mr.Costa as purely

my direct mentor to monitor and control all of the activities of my designation responsibility as Head of

Department at Front Office Department area. With his totally seniority at executive level concern, I'm sure

what I had a knowledge from him was the great results...more November 14, 2009, Muchlis, was James's

client

Muchlis, Moch，阿斯顿集团 Fave Solo Baru & Adisucipto的资产管理经理

当本人在 2008年负责建立开业筹备团队时，担任酒店前台部门经理的 Costa先生作为我的导师并对

我职责范围内的各项活动进行监控和指导。我认为我能够在当时取得优异的成绩有很大部分归功于

Costa先生向我分享的执行层方面的经验和知识。

2009年 11月 14 日，Muchlis 是 James的客户。

Micheline Bélanger Owner, Osprey Associates

Jim is highly experienced and very professional individual. I had the pleasure of working with him during

the planning of a conference being held at the Sintesa Peninsula. His attention to details and commitment

were unwavering and he and his team did everything they could to ensure the success of our event. He is

conscientous, flexible with clients and very open to ideas....more November 11, 2009, Micheline worked

directly with James at Sintesa Peninsula Hotel

Micheline Bélanger，Osprey Associates的业主

Jim具有丰富的经验以及较高的职业素养。能在巨港半岛酒店召开的一次大会规划过程中与 Jim合作

让我深感荣幸。他注重细节和坚守承诺。他和他的团队为确保我方大会的成功举办做出了最大的努力。

他做事尽职尽责、处事方式具有灵活性，并能听取客户的心声。

James Costa

Page | 25

2009年 11月 11 日，Micheline在巨港半岛酒店直接与 James为直接合作关系。

Axel Dinesen (Manhattan Group) -

Hospitality Recruiter - ad@manhattangroup.co

I have known Mr Costa for the past 2 years in a professional and as a friend - he stands out as a true

pioneer in his field  Mr Costa is an honest, ethical and self driven individual who takes on a task with

passion His strengths with pre-openings and SOP's is exceptional 

At any time, i would recommend Mr Costa for a senior role within the F&B sector 

Regards...more September 29, 2009, Axel was with another company when working with James at Sintesa

Peninsula Hotel

Alex Dinesen （曼哈顿集团）-

酒店管理招聘师 –ad@manhattangroup.co

我认识 Costa先生这位专业人才已经有两年的时间。他是酒店行业实至名归的先锋。Costa先生具有

诚实的品质，较高的职业道德、具有自我激励精神并能随时以浓厚的激情执行接受的工作的一位人才。

他在酒店筹备和 SOP方面具有杰出的才能。

我认为 Costa先生能够胜任酒店餐饮行业的高级管理职位。

2009年 9月 29 日，Scott在巨港半岛酒店与 James合作时服务于另外一家公司。

Fraser Bell General Manager at Hotel Menara Peninsula

Jim is a highly experienced Hotelier who has worked on three continents and is currently with our group in

the capacity of General Manager, Sintesa Peninsula Manado. 

He is professional, hardworking and conscientous at all times and combined with an a very personable

character has achieved outstanding results in the luxury Hotels and Resorts for which he has been...more

September 29, 2009, Fraser worked directly with James at Sintesa Peninsula Hotel

Fraser Bell，梅纳拉半岛酒店总经理

Jim 是一位经验丰富并在三大洲工作过的一位酒店管理人。当前，他在我们公司担任巨港半岛酒店的

总经理一职。他具有渊博的专业技能、工作努力、尽职尽责并具有优异的人格特质。其在工作的所有

酒店和度假区都取得了杰出的成绩。

2009年 9月 29 日，Fraser曾与 James在巨港半岛酒店一起工作过。

James Costa

Page | 26

Sue Klimczuk Project Coordination Manager at Renard International

Jim is extremely well known to myself and Renard International (a hospitality placement agency) and we

have followed his career progression for many years. 

Jim is an extremely dedicated hospitality professional whose career growth has continued to follow an

upward and impressive path. He is extremely detail oriented, a hands on manager, open door policy,

excellent...more September 29, 2009, Sue was with another company when working with James at Sintesa

Peninsula Hotel

Sue Klimczuk，雷纳德国际的项目协调经理

Jim在我本人以及雷纳德国际（一家酒店安排代理公司）都具有很高的名气，并且我公司与他所负责

的酒店进行了多年的合作。

Jim 是一位极为专注于酒店行业发展的专业管理人士，其职业发展展现了其在酒店管理方面的天分。

他是一位关注细节并对人友善谦虚的一位经理。

2009年 9月 29 日，Sue在巨港半岛酒店与 James合作时服务于另外一家公司。

Project Manager / General Manager Becovic Holdings

项目经理/总经理，Becovic 控股有限公司

Thomas D. Jensen Account Manager at LINGO Staffing Services, Inc.

It was a tremendous honor to have worked with Jim on obtaining his position as Project Manager /

General Manager at Becovic Holdings His professionalism and commitment to service was evident in every

interaction. Jim's passion for this industry and drive for excellence is unsurpassed. I would highly

recommend Jim in any capacity.” September 29, 2009, Thomas D. was with another company when

working with James at Becovic Holdings

Thomas D. Jensen，LINGO劳务服务有限公司客户经理

能够在 Jim 担任 Becovic 控股的项目经理/总经理时与他合作让我们深感荣幸。他的专业性以及对于服

务的承诺体现在各个细节上。Jim 对于酒店这个行业的激情以及追求卓越的精神是无与伦比的。我愿

意为 Jim 所申请的任何职业做推荐。

2009年 9月 29 日，Thomas在 Becovic 控股于 James合作时就职于另外一家公司

James Costa

Page | 27 Tamara Kasalica Operations Manager at Fraser Suites Perth

James would have to be the best and the most professional Director of Hotel Operations, since his

departure nothing has been the same and we still talk about that time. I real professional you sure learn a

lot from some one who’s passion lies in hospitality.

October 6, 2009, Tamara reported to James at Beppler & Jacobson, Montenegro

Tamara Kasalica，珀斯辉盛阁，运营部经理

James 是最优秀和最专业的酒店运营总监。酒店从他离开发生了很大的变化，我们至今都很怀念在他

的领导下工作的时间。我确认任何在他下面工作的酒店管理人员都会从他的专业和工作激情方面获益

匪浅。

2009年 10月 6 日，Tamara在黑山 Beppler & Jacobson工作时是 James的下属。

General Manager Bepper & Jacobson (Bianca Resort & Spa)

总经理，Bepper & Jacobson酒店（Bianca Resort & Spa）

Eric Cherrier Executive Head Chef chez Chirag Plaza Hotel & Buisiness Center

James Costa is a pioneer in the hospitality business. I had the pleasure and privilege to work with James at

Bianca Resort & Spa for almost a year. He has been a real support for me in order to achieve goals in the

F&B department. He is very professional and "attention to details" 

He is a great leadership depsite challenging circumstances.

November 3, 2009, Eric reported to James at Bepper & Jacobson (Bianca Resort & Spa)

Eric Cherrier， Chef chez Chirag酒店和商务中心执行总厨

James Coata 是酒店管理业务的先驱。很幸运的是我能够在 Bianca Resort & Spa与 James一起工作一年

的时间。James在实现餐饮部目标的过程中给了我很大的帮助。他非常专业并且特别注重细节。

其尤为擅长在具有挑战的环境中发挥领导作用。

2009年 11月 3 日，Eric在 Bepper & Jacobson（Bianca Resort & Spa）是 James的下属。

James Costa

Page | 28

Eunice Yunesa Author, Spa and Wellness Consultant, Lecturer, Speaker, Connoisseur,

Informationalist, Referral Facilitator

In order to achieve the staff's high performance and our deepest respect, Mr. James Costa has

demonstrated leadership and has been an able manager despite challenging circumstances.

September 29, 2009, Eunice reported to James at Bepper & Jacobson (Bianca Resort & Spa)

Eunice Yuneas，作家、水疗和健身顾问、讲师、演讲家、鉴赏家、信息员、推荐服务商

通过优异的领导能力，James Costa先生领导全体员工成功的实现了业绩的改善并赢得了我们的尊重。

他是一位善于迎接挑战的经理人。

2009年 9月 29 日，Eunice在 Bepper & Jacobson（Bianca Resort & Spa）是 James的下属。

James Costa