jhade pilgrim - resume & portfolio 1
TRANSCRIPT
Jhade [email protected]
(862) 243-2342 Skype ID: jhpilgrim
LinkedIn Profile
Presentation Designer | Desktop Publisher | Content Creator | Copy Editor
Freelance Work Experience
Cheongshim R&D; Bucheon, SK
Jan. 2013 - Oct. 2014
Compass Publishing; Seoul, SK
Nov. 2014 - Apr. 2015
Media Keystone; Seoul, SK
Oct. 2015 - Dec. 2015
Upwork; Remote
June 2016 - Present
Career Experience
Mar. 2015 - Feb. 2017 Sangmyeong Elementary School; Seoul, South Korea4
Taught creative writing and advanced grammar to fourth, second, and sixth-grade students. Created and administered weekly vocabulary quizzes, monthly tests, and level tests for over 120 students. Served as a liaison between native-English teachers and Korean fourth-grade teachers. Took on a leadership role in planning class schedules, resolving conflicts, and organizing fourth-grade English festivals. Used PowerPoint to create teaching aids (many with imbedded sound and videos) and ESL games.Streamlined document sharing between teachers through the use of Google Docs.
Collaborated with a small team to develop and produce a custom curriculum and workbook for first and second grade students.
Dec. 2012 - Feb. 2015 Hope School English Institute; Bucheon, South Korea
Taught children’s literature, writing, grammar, and conversation to kindergarteners and early-elementary school students. Created teaching aids, worksheets, and activities for use in the classroom. Developed new online report card system, allowing student performance data to be presented to parents in a more detailed and user-friendly way. Designed marketing and promotional materials to help boost the academy's enrollment.
Sept. 2011 - Aug. 2012 International Communication Center; Daejeon, South Korea
Taught reading, writing, vocabulary, and conversational English to students of all ages. Planned and executed lessons based on themes like food, drama, space, Earth, etc. Created multimedia-rich teaching aids with PPT to present subject matter in exciting and entertaining ways.
; Parsippany, NJ
Served as a liaison between survey facilitation vendor, data processing department, and client service team to ensure the smooth fielding, data delivery and reporting of advertising tracking and brand equity findings for several high profile client companies. Mastered PowerPoint for report production, Excel for data mining and manipulation, and Photoshop for creating advertising storyboards. Promoted within 4 months from the support role of production specialist to the project management role of research associate.
s; Piscataway, NJ
Provided customer support for 7 operating companies with regards to purchase orders, disputes, and general inquiries about products and policies. Served as a user admin for the Johnson & Johnson Gateway Commerce website by setting up new user accounts, resetting passwords, and walking customers through the Gateway system. Earned call quality rating of 98%, exceeding the department’s 95% requirement.
; Lyndhurst, NJ
Supervised a team of dialer agents (within a 150+ dialer call center) by promoting high levels of productivity, answering questions, fielding difficult calls, ensuring high-quality customer service, and administering disciplinary measures when necessary. Promotion earned within 3 months from the entry-level role of Dialer Agent to the managerial role of Team Leader.
; New Brunswick, NJ
Ensured that various campus computer labs ran smoothly by maintaining equipment, handling user inquiries, and upholding policies. Resolved hardware and application issues, reset user information, and assisted professors conducting classes within the lab.
; St. Thomas, VI
Adhered to strict government guidelines in processing confidential judges’ orders, subpoenas, summonses, and marriage licenses. Served as the judges’ chambers’ liaison between the Jury Trials Division in 2004 and the Family Division in 2005. Singlehandedly converted over 90% of the Family Division’s 5000+ case files from paper to electronic documents.
Oct. 2008
i-to-I TEFL - OnlineTEFL Certificate / Grammar Certificate
Nov. 2012
Encore Award - JJHCS 2010 Kudos for Excellent Service - JJHCS 2009 Commendation for Excellent Teaching - Korean Association of Foreign Language Academies 2014
Robert C. Byrd Scholar 2004 - 2008 James D. Carr Scholar 2004 - 2008 Presidential Scholar 1998, 2000, 2004 Bronze Medal Orator, Virgin Islands Moot Court 2004