CURRICULUM VITAE

Candidate Name Khanh Hung Le

Contact # +084 902510655 Mail Id khanhleitvn@gmail.com

Passport # Location Ho Chi Minh, Vietnam

ETES ID Last Updated on May 5 2016

Comments From CSC Vietnam

Total Experience (Months) 32 CSC Experience (Months) 32

Summary

32+ months experiences in support analyst position for testing, supporting and data loading with

Remedy system

Expertise in Remedy system, experience in Service Now System

Experience in Object Oriented Programming .

Experience in Operating system : Window NT , Window 7/XP/Vista, MS DOS , Linux

Good at database administration: My SQL, SQL Server, MS Access

Good foundation in functional programming with C#,Java,.NET

Certificate : TOIEC 820 , ITIL Foudation , Service Now Admin, Scrum master

Eager to learn new tools, technologies like : MCSE, CCNB, MBA , Cloud computing , vmware

Foundation knowledge with : HTML5, CSS3, Javascript

Visa Information

Country Visa Type Valid Till

Domain Expertise: (State NA, if Not Applicable)

Domain Specific Area in Domain Experience

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(Months)

IT sevice management Support Analyst 30

Technical Expertise

Technology / Classification Support

Primary Skills Experience (Months)

Secondary Skills Experience (Months)

Manual Teting 4 Data Loading 1

Remedy Support 27

Additional Skills Microsoft Office, Java script , CSS, HTML,JavaScript

Education

Degree Qualification College / University / Institution Year of Passing

Bachelors Networking System Ho Chi Minh City University of Foreign Language - Information Technology

2013

Professional Activities, Certifications & Training attended

Course / Certification Name Institution Year Duration

MCSA Nhat Nghe 2011 3 months

TOIEC 820 IIG 2015 NA

Service Now Admin Nhat Nghe 2015 NA

ITIL Foundation SagonCTT 2016 NA

Srum Master International Scrum Institute 2016 NA

Engagement Overview

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Project Name Global Enterprise Service Management (GESM) Start Date Nov ‘13

Client NA, EMEA, AUS End Date till Now

Project Location HoChiMinh City Team Size handled (If applicable) 60+

Project Description:

Provide on-boarding activity to newly or existing accounts in several regions such as EMEA, NA, and AUS etc. On-boarding activities include Data Cleansing, Data Analysis and Loading, Validation and Testing during the Service Transition phase. Provide Early Life Support (ELS) and Business-as-Usual Run & Maintain tickets handling to support live customer in Service Operations phase Provide technical supports and event monitoring services to the Remedy servers and Interfaces Apply ITIL process to all services to improve productivity, manage risk and increase quality of service.

Role / Responsibilities Testing:

. Assists the Test leader to identify and clarify testing and data requirements

. Derive test cases from Remedy design documents in various versions.

Submit defects and make defect reports.

. Perform testing activities for Remedy application on Training, Pre and

production environment. Responsible for test script development, test

execution, defect tracking & report, issue investigation

. Cooperate with cross team: Development/Deployment team, project

manager, BA, higher manager…

. Be a mentor for new comers that join GESM project under Remedy testing

activities.

. Work closely with onsite and client via email, chat and join conference

meeting

. Follow iTIL process

Supporting:

. Receive Remedy tickets from onsite and end users. Resolve them follow

iTIL business processed.

. Analyze requested data from client and load it to Remedy Production, Pre-

production and Training via Remedy Import Tool.

1. . Work closely with onsite and client via email, chat and join conference meeting

2. Manage Remedy Servers: application servers, web servers, atrium servers and reporting servers to ensure they will run smoothly and stable, included mail engine and RKM

Contribution:

Working well in Remedy environment to improve quality and bring productivity to client

Environment:

. Microsoft Office, IE, SVN, Remedy tool

Operating System: Windows 7, Unix

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Employment History

Company Name Designation Start date End Date

CSC Vietnam Support Analyst Sept ‘13 Till Date