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La Crosse - Winona Page 1
ASQ Section 1216 Newsletter September, 2009
Quotes: I don't measure a man's success by how high he climbs, but how high he bounces when he hits bottom.
— George S Patton
To swear off making mistakes is very easy. All you have to do is swear off having ideas.
— Leo Burnett
The need to be right all the time is the biggest bar to new ideas. It is better to have enough ideas for some of them to be wrong than to be always right by having no ideas at all.
—Edward de Bono A man who carries a cat by the tail learns something he can learn in no other way.
— Mark Twain
Quality Link of the Month:
http://thequalityportal.com/
September Meeting: Process Improvement at Gundersen Lutheran
Location: Gundersen Lutheran Medical Center, Rasmus Center 1900 South Avenue
La Crosse, WI When: Tuesday, September 15, 5:30pm
Please join us in September for presentations on Process Improvement at Gundersen Lutheran. Several change agents at Gundersen Lutheran will present to us an overview of a number of process improvement projects they have recently implemented related to clinical care quality, supply management, patient safety, employee safety, finance, pharmacy, and operations productivity, among other areas. Presenters will be: Michelle LaFleur: Director, Quality Administration Betsy Clough: Director, Quality Administration Jeff Rich: Executive Director - Major Projects & Efficiency Improvement Mike O'Neill: Efficiency Improvement Leader We will meet at 5:30pm at Gundersen Lutheran Medical Center, Rasmus Center, and presentations will begin promptly at 5:45pm. Dinner and networking will follow at Houghton's, 1002 Jackson St., in La Crosse at approximately 7:15pm. The menu options will be BBQ pork ribs, baked chicken, fried or baked fish, and a soup/salad option. Entrees will include choice of potato and soup/salad bar. A map of the meeting and dinner locations is attached. Cost: $15.00 for members and guests, $8.00 for students with ID. Please RSVP by replying to the Evite, or contact Shannon Hunt directly at: [email protected].
Pay for this meeting and other events with PayPal™ on the section website: http://asq1216.homestead.com/SectMtgs.html
Letter from the Editor Welcome to a new year with La Crosse – Winona ASQ Section 1216! I hope that all of you are looking forward to participating in this year's events. The section board has been hard at work organizing the upcoming meetings, but we would like your help to make this year a success. If you have ideas for tours or lectures, if you - or someone you know - would be willing to give a quality-related presentation, or if you want to volunteer to help with event planning please contact your Section Chair, Jim Subart (contact information on the last page of the Newsletter). For the month of October, we will be visiting the National Weather Service office in La Crosse for a presentation on Quality's Role at the National Weather Service by Todd Shea, Warning Coordination Meteorologist. The November-December meeting will be scheduled for after Thanksgiving, sometime at the beginning of December. We try to come up with a fun theme for the meeting that falls between the holidays, so please let us know if you have any ideas. I hope to see all of you at our upcoming events. Have a great year!
Best Wishes, Lynn Keller, Newsletter Editor
La-Crosse – Winona ASQ Section 1216 Newsletter | September 2009 | page 2
Lean Six Sigma Forum IBM-Rochester September 17, 2009, 8:30am-11:30am The Minnesota Council for Quality, in cooperation with the Joseph M. Juran Quality Leadership Center at the Carlson School of Management, is pleased to announce a Lean Six Sigma Forum to be held on Thursday, September 17, 2009. The Forum will be hosted by IBM Rochester, and subject matter experts will share how IBM's expertise, experience and collaboration with the most forward-thinking institutions, governments and businesses around the world, are helping to make our planet smarter. IBM will showcase Process Excellence and how they are integrating Lean Six Sigma, and other quality tools into a comprehensive improvement approach. IBM will be joined by partners including Mayo Clinic, the Hormel Institute and University of Minnesota Rochester for a panel discussion on the voice of the customer and collaboration efforts. Panelists include: Seshardi Ramachandran, Business Process Excellence Manager, IBM Tory Johnson, Director, IBM Drew Flaada, Mayo Collaboration & Emerging Solutions Development, IBM Dr. Stephen Lehmkuhle, Chancellor, University of Minnesota Rochester Dr. Ann Bode, Associate Director, Hormel Institute Dr. Eric Wieben, Director Genomics Research, Mayo Clinic Agenda: 7:30-8:30 Arrival, breakfast, networking 8:30-8:50 Welcome, Introductions 8:50-10:10 IBM and Process Excellence; Smarter Supply Chain: Intelligence Through Advanced Analytics 10:10-10:20 Break 10:20-11:25 Voice of the Customer--Voice of an Industry: The Power of Collaboration in Healthcare for Innovation (panel) 11:30 Summary, Conclude The Six Sigma Forum provides a means for leaders and practitioners from organizations using Lean and/or Six Sigma to share knowledge and best practices on using Lean Six Sigma. Cost is $100 for members of the Council or $200 for non-members. The Forum is open to the public, but there is a capacity constraint at our host facility. To register, visit http://www.councilforquality.org/specialevent.cfm or email [email protected] with your name, organization affiliation, and email/phone by Wednesday, Sept 10 (or until capacity is reached). You will be invoiced (and there will be no refunds for cancellations after Sept 10; substitutions permitted).
Learn What Drives Organizational Excellence in Tough Times: 2009 MN Quality Award Evaluator Training Are you interested in learning more about what makes organizations successful? Are you interested in helping other organizations -- such as schools, hospitals, non-profits, and businesses -- around the state improve their performance? Would you be interein networking, learning, and sha
sted ring with others who feel the same way?
The Minnesota Council for Quality is seeking candidates for the 2009 Minnesota Quality Award Board of Evaluators. The third and final training session in 2009 is September 29-October 1 in Roseville. Most Evaluators consider the experience to be among the most valuable of their careers. In fact, many have claimed that the experience and knowledge gained from this process rivals getting an MBA or advanced business degree.
continued...
La-Crosse – Winona ASQ Section 1216 Newsletter | September 2009 | page 3
Furthermore, Evaluators can earn college (undergrad and post-grad) credit for participating in training. For interested Evaluators, the University of Minnesota and the University of Wisconsin-Stout both offer three (3) hours of credit in partnership with the Minnesota Council for Quality. If you are interested in joining the 2009 Board of Evaluators, training will be Sept 29-Oct 1 in Roseville. In addition to the full three-day training session, new Evaluators are also required to attend a one-day orientation (either September 10, 16, or 17 – you choose, and all in the Twin Cities). Applications for new Evaluators are due September 4. Applications for returning Evaluators (which only require updates from your most recent application) are due September 18. We hope that you would consider (re)joining the Board of Evaluators and/or encourage others to do so. For more information on the process or benefits, please visit http://www.councilforquality.org/assess.cfm. To obtain an application, visit http://www.councilforquality.org/assess_eval_appl.cfm or email [email protected]. Additional Programs from the Minnesota Council for Quality and their Affiliates: Self-Defeating Habits of Otherwise Brilliant People -- 10/8 (Duluth), 11/4 (Rochester) Surviving and Thriving in Today's Economy through Strength-Based Leadership -- St. Paul PIN 9/9 Leadership Lessons from 20 Years of Management: Rochester Athletic Club -- Rochester RAQC 9/10 Deploying Strategy: Panel Discusses Execution of Strategic Priorities -- Twin Ports Performance Excellence Network 9/22 Leading a 5-Star Team -- Complimentary Webinar for Council Members 9/22 ($20 for non-members) Learn Management Best Practices from Baldrige Award Recipients -- 9/15 Milwaukee, 10/2 Cambridge Wave Rider: The Way of High Performance -- MNODN 9/15 (and 9/16-17 national workshop) Handling Corporate Objectives: An Adventure in Change Management -- PMI 9/8 Putting Performance Improvement Principles into Practice -- MNISPI 9/15 The Future of Auditing; Achieving Enterprise Excellence -- ASQ Workshops 9/21 14th Annual Mayo Clinic Conference on Quality, Safety, and Service -- 9/29-30 Midwest Business Opportunity Fair -- MMSDC 9/24 For more information on these events, please visit http://www.councilforquality.org/newsletter/v02/Aug2009.html.
Special Offer for Baldrige National Quality Award Conference in Milwaukee on September 15 We want you to be part of this year’s Baldrige Regional Conferences. That is why we are extending the advanced group rate ($395 per person for a group of five or more) for the conferences and offering conference attendees the chance to win a $100 coupon towards the cost of registration for the Baldrige Program’s Quest for Excellence XXII conference.
So, why not take part in a day of learning and networking with the leaders of 13 Baldrige Award recipients who will share their exceptional management practices at the 2009 Regional Conferences in Milwaukee, WI, on September 15 and Cambridge, MA, on October 2? Visit http://www.baldrige.nist.gov/2009_Regionals/Regionals_state.htm for complete information.
Spend your day networking with current and former Award recipients and learning about their best-in-class practices, lessons learned, and insights on innovation and sustainability. Then, close the day by participating in Open Mic sessions where you can ask questions and share your insights on selected topics in an interactive open forum.
Register at https://secure.bluehost.com/~maccincc/brc09 by August 24 to receive the advance individual registration rate for the conferences. Add the Preconference Workshop for Baldrige Beginners for only $50 more.
For questions about the Regional Conferences, contact the Baldrige Program at 301-975-2036 or email [email protected].
The 2009 Regional Conferences are sponsored by the Baldrige National Quality Program in conjunction with MassExcellence (www.massexcellence.com), the Wisconsin Forward Award (www.forwardaward.org), the Alliance for Performance Excellence (www.baldrigepe.org/alliance), and the Foundation for the Malcolm Baldrige National Quality Award.
La-Crosse – Winona ASQ Section 1216 Newsletter | September 2009 | page 4
The QC Group: Training Courses For more than 23 years, The QC Group, formerly QC Inspection Services, Inc. has provided public training workshops. We now provide over 65 different public training workshops in more than 35 cities nationwide in the area of quality control and manufacturing. To see our schedule outlining the locations and dates of our public workshops, go to our calendar. To register for any of our courses, just click on the course and choose the location you would like. If you would like us to provide a proposal to you to customize and deliver any of these public courses to your employees at your facility, please contact us! Email us at [email protected] or call (800) 959-0632 or (952) 746-5861. For a full course list, please visit http://www.theqcgroup.com/courselist/.
2009-2010 La Crosse – Winona ASQ Section 1216 Board ARRANGEMENTS
Shannon Hunt Benchmark Electronics 507-535-4477 [email protected] PUBLICITY CHAIR Alan Spalding Benchmark Electronics 507-453-4594 [email protected] MEMBERSHIP CHAIR Ryan Sullivan Trane Company 608-333-3348 [email protected] SCHOLARSHIP CHAIR Chris Parker Benchmark Electronics 507-453-4729 507-453-4960 (fax) [email protected] EDUCATION CHAIR Tom Drackley Benchmark Electronics 507-453-4647 [email protected] CERTIFICATION CHAIR Kim Linton Logistics Healthcare 800-666-2833 ext. 2323 [email protected]
CHAIR James Subart 507-689-9273 [email protected] VICE CHAIR, CHAIR ELECT Denise Wermager Watlow 507-494-5519 [email protected] TREASURER Dan Rand Winona State University 507-457-5655 [email protected] SECRETARY Rob Olson Benchmark Electronics 507- 535-4083 [email protected] NEWSLETTER EDITOR Lynn Keller Benchmark Electronics 507-453-4620 [email protected] INTERNET LIAISON, PROGRAM CHAIR Eric Derbyshire Benchmark Electronics 507-453-4659 [email protected]
PLACEMENT CHAIR, DIVISION LIASON Jack Gerson Benchmark Electronics 507-453-4897 507-453-4960 (fax) [email protected] AUDITING CHAIR Greg Ruben Benchmark Electronics 507-453-4891 507-453-4606 (fax) [email protected] RECERTIFICATION CHAIR Donna Kinley PO Box 75 205 Granger Street Marquette Iowa [email protected] NOMINATING CHAIR, VOICE OF THE CUSTOMER Byron Collins Viracon 507-444-3142 [email protected] SPRING CONFERENCE COMMITTEE CHAIR Aimee Siegler Benchmark Electronics 507-453-4543 [email protected]
THANK YOU to everyone who has volunteered on the Section Board for 2009-2010!
Please check out the section website at: http://www.asq1216.homestead.com/
ASQ Certification Exam Dates for 2009 - 2010
Exam Date Application Deadline
Late Application Fee ($50) Deadline
October 17, 2009 Deadline Passed September 2, 2009
March 6, 2010 January 15, 2010 January 20, 2010
Biomedical Auditor
October 2, 2010 August 6, 2010 August 18, 2010
December 5, 2009 October 16, 2009 October 21, 2009
June 5, 2010 April 16, 2010 April 21, 2010
Calibration Technician
December 4, 2010 October 15, 2010 October 20, 2010
October 17, 2009 Deadline Passed September 2, 2009
March 6, 2010 January 15, 2010 January 20, 2010
HACCP Auditor
October 2, 2010 August 6, 2010 August 18, 2010
October 14, 2009 Long Beach, CA Society of Women Engineers 2009 National Conference
September 4, 2009 N/A
October 17, 2009 Tucson, AZ 18th Annual Audit Conference
September 4, 2009 N/A
October 17, 2009 Deadline Passed September 2, 2009
November 8, 2009 Chicago, IL International Conference for Software Quality
October 2, 2009 N/A
March 6, 2010 January 15, 2010 January 20, 2010
March 6, 2010 New Orleans, LA 22nd Quality Management Conference
January 29, 2010 N/A
Manager of Quality/ Organizational Excellence
October 2, 2010 August 6, 2010 August 18, 2010
December 5, 2009 October 16, 2009 October 21, 2009
June 5, 2010 April 16, 2010 April 21, 2010
Pharmaceutical GMP Professional
December 4, 2010 October 15, 2010 October 20, 2010
October 4, 2009 Long Beach, CA 18th Annual Service Quality Conference
Deadline Passed N/A
October 17, 2009 Tucson, AZ 18th Annual Audit Conference
September 4, 2009 N/A
Quality Auditor continued on next page
November 8, 2009 Chicago, IL International Conference for Software Quality
October 2, 2009 N/A
ASQ Certification Exam Dates for 2009 - 2010 December 5, 2009 October 16, 2009 October 21, 2009
March 6, 2010 New Orleans, LA 22nd Quality Management Conference
January 29, 2010 N/A
June 5, 2010 April 16, 2010 April 21, 2010
Quality Auditor
December 4, 2010 October 15, 2010 October 20, 2010
October 14, 2009 Long Beach, CA Society of Women Engineers 2009 National Conference
September 4, 2009 N/A
October 17, 2009 Tucson, AZ 18th Annual Audit Conference
September 4, 2009 N/A
November 8, 2009 Chicago, IL International Conference for Software Quality
October 2, 2009 N/A
December 5, 2009 October 16, 2009 October 21, 2009
March 6, 2010 New Orleans, LA 22nd Quality Management Conference
January 29, 2010 N/A
June 5, 2010 April 16, 2010 April 21, 2010
Quality Engineer
December 4, 2010 October 15, 2010 October 20, 2010
October 4, 2009 Long Beach, CA 18th Annual Service Quality Conference
Deadline Passed N/A
October 14, 2009 Long Beach, CA Society of Women Engineers 2009 National Conference
September 4, 2009 N/A
October 17, 2009 Tucson, AZ 18th Annual Audit Conference
September 4, 2009 N/A
December 5, 2009 October 16, 2009 October 21, 2009
March 6, 2010 New Orleans, LA 22nd Quality Management Conference
January 29, 2010 N/A
June 5, 2010 April 16, 2010 April 21, 2010
Quality Improvement Associate
December 4, 2010 October 15, 2010 October 20, 2010
October 17, 2009 Deadline Passed September 2, 2009
March 6, 2010 January 15, 2010 January 20, 2010
Quality Inspector
October 2, 2010 August 6, 2010 August 18, 2010
ASQ Certification Exam Dates for 2009 - 2010 October 4, 2009 Long Beach, CA 18th Annual Service Quality Conference
Deadline Passed N/A
October 14, 2009 Long Beach, CA Society of Women Engineers 2009 National Conference
September 4, 2009 N/A
December 5, 2009 October 16, 2009 October 21, 2009
March 6, 2010 New Orleans, LA 22nd Quality Management Conference
January 29, 2010 N/A
June 5, 2010 April 16, 2010 April 21, 2010
Quality Process Analyst
December 4, 2010 October 15, 2010 October 20, 2010
October 17, 2009 Deadline Passed September 2, 2009
March 6, 2010 January 15, 2010 January 20, 2010
Quality Technician
October 2, 2010 August 6, 2010 August 18, 2010
October 17, 2009 Deadline Passed September 2, 2009
January 28, 2010 San Jose, CA Annual Reliability and Maintainability Symposium
January 4, 2010 N/A
March 6, 2010 January 15, 2010 January 20, 2010
Reliability Engineer
October 2, 2010 August 6, 2010 August 18, 2010
October 14, 2009 Long Beach, CA Society of Women Engineers 2009 National Conference
September 4, 2009 N/A
October 17, 2009 Tucson, AZ 18th Annual Audit Conference
September 4, 2009 N/A
October 17, 2009 Deadline Passed September 2, 2009
November 8, 2009 Chicago, IL International Conference for Software Quality
October 2, 2009 N/A
January 28, 2010 San Jose, CA Annual Reliability and Maintainability Symposium
January 4, 2010 N/A
March 6, 2010 January 15, 2010 January 20, 2010
March 7, 2010 Phoenix, AZ ASQ’s 2010 Lean and Six Sigma Conference
January 22, 2010 N/A
Six Sigma Black Belt
October 2, 2010
August 6, 2010 August 18, 2010
ASQ Certification Exam Dates for 2009 - 2010 October 14, 2009 Long Beach, CA Society of Women Engineers 2009 National Conference
September 4, 2009 N/A
December 5, 2009 October 16, 2009 October 21, 2009
January 28, 2010 San Jose, CA Annual Reliability and Maintainability Symposium
January 4, 2010 N/A
March 7, 2010 Phoenix, AZ ASQ’s 2010 Lean and Six Sigma Conference
January 22, 2010 N/A
June 5, 2010 April 16, 2010 April 21, 2010
Six Sigma Green Belt
December 4, 2010 October 15, 2010 October 20, 2010
October 4, 2009 Long Beach, CA 18th Annual Service Quality Conference
Deadline Passed N/A
November 8, 2009 Chicago, IL International Conference for Software Quality
October 2, 2009 N/A
December 5, 2009 October 16, 2009 October 21, 2009
March 6, 2010 New Orleans, LA 22nd Quality Management Conference
January 29, 2010 N/A
June 5, 2010 April 16, 2010 April 21, 2010
Software Quality Engineer
December 4, 2010 October 15, 2010 October 20, 2010
Hiawatha Section 1214Serving Southern Minnesota and Northern Iowa
Hiawatha Section 1214Serving Southern Minnesota and Northern Iowa
Fall Semester 2009
Center for Business & Industry
Quality & PerformanceImprovement Courses
South Central College – Faribault Campus 1225 3rd Street SW, Faribault MN 55021 507/332-5800
COURSE ID
COURSE NAME DATES DAY TIME TOTAL HOURS
TUITION
000924 Introduction to Lean Application 10/1/09 T 8a-4:30p 8 $235 000925 Understanding & Implementing ISO 9001:2000 10/6/09 T 8a-4:30p 8 $235 000926 Internal Auditor Skills 10/7/09 W 8a-4:30p 8 $235 000927 Problem Solving Tools & Methods 10/27/09 T 8a-4:30p 8 $235 000928 Blueprint Reading 11/17-18/09 TW 5:30-9:30p 8 $235 000929 Project Management 11/19/09 H 8a-4:30p 8 $235 000931 Calibration Processes 12/2/09 W 8a-12n 4 $125 000932 Calibration of Dimensional Gages 12/2/09 W 12:30-4:30p 4 $125 000933 Gage Repair 12/3/09 H 8a-4:30p 8 $235 000930 Introduction to Quality 12/15-16/09 TW 8a-4:30p 16 $445
Certification Review Courses 001028 Certified Quality Technician (CQT) Review 9/9-10/14/09 W 6-9 pm 18 $300
001029 Certified Manager of Quality/Organizational Excellence (CMQ/OE) Review
9/15-10/13/09 TH 6-9 pm 27 $450
001030 Certified Quality Engineer (CQE) Review 9/30-12/2/09 W 6-9 pm 27 $450
001031 Certified Quality Auditor (CQA) Review 10/29-12/3/09 H 5:30-8:30 pm 15 $250
001032 Certified Calibration Technician (CCT) Review 11/3-12/1/09 T 6-9 pm 15 $250 South Central College – North Mankato Campus 1920 Lee Blvd, North Mankato MN 56003 507/389-7200 COURSE
ID COURSE NAME DATES DAY TIME
TOTAL HOURS
TUITION
000934 Introduction to Quality 10/13-14/09 TW 8a-4:30p 16 $445 000935 Project Management 10/20/09 T 8a-4:30p 8 $235 000936 Supplier Quality Management & Improvement 11/5/09 H 8a-4:30p 8 $235 000937 Problem Solving Tools & Methods 11/18/09 W 8a-4:30p 8 $235 000938 Introduction to Lean Application 12/1/09 T 8a-4:30p 8 $235 000939 Understanding & Implementing ISO 9001:2000 12/2/09 W 8a-4:30p 8 $235 000940 Internal Auditor Skills 12/3/09 H 8a-4:30p 8 $235
For more information, contact the Faribault Campus of South Central College:
Brian Knutson 507/332-5874 [email protected]
Laura Hardy 507/332-5802 [email protected]
In appreciation to those that partner with us in promoting our training programs, members of the following organizations receive a 10% discount on any of the quality workshops/classes listed on this page.
APICS Southern MN Chapter ASQ La Crosse – Winona Section 1216 ASQ Minnesota Section 1203
Greater Mankato Growth Minnesota Council for Quality SME SE Minnesota Chapter 162
The Wisconsin Forward Award is based on the Malcolm Baldrige National Quality Award for Performance Excellence
P R O M O T I N G A N D R E C O G N I Z I N G W O R L D - C L A S S E X C E L L E N C E
FOR IMMEDIATE RELEASE
Thursday, July 9, 2009
Contact: Elizabeth Menzer, Executive Director, Wisconsin Forward Award, Inc., 608-663-5300
Wisconsin Forward Award
Announces 2009 Award Recipients
Eau Claire’s Sacred Heart Hospital Named Excellence Recipient
MADISON – Wisconsin Forward Award Executive Director Elizabeth Menzer today announced the
recipients of the 2009 Wisconsin Forward Award.
Wisconsin Forward Award, the state’s premier organization for the promotion and recognition of high-
performance management principals, will honor award recipients at a ceremony and reception at the
Promega BioPharmaceutical Technology Center in Madison on the evening of August 11, 2009. The
ceremony will also celebrate the accomplishments of well over 100 Wisconsin organizations that have
benefited from the program’s services and learning opportunities, as well as the tens of thousands of hours of
service that its volunteers have contributed.
Ten organizations are receiving recognition this year, including Sacred Heart Hospital, recipient of the
Governor’s Forward Award of Excellence, the highest achievement level possible under the Wisconsin
Forward Award. These organizations demonstrate refined approaches, good-to-excellent results, and are
considered industry leaders and role models for others. Sacred Heart Hospital, a 344-bed tertiary care
hospital located in Eau Claire, was recognized for, among other strengths and best practices:
� A commitment to serve the sick, the aged, the poor, and the terminally ill with a primary concern of
each patient’s spiritual, physical, psychological, and social well being.
� A focus on meeting the needs and expectations of both current and future customers as well as
anticipating the future needs of patients, evidenced by an increase in market share.
� Role-model status in the areas of environmental protection, resource conservation, and waste
reduction and has recently been recognized for its environmental leadership at the Global Conference
on Environmentally Sustainable Health Care.
Six organizations will be recognized at the Mastery level, demonstrating significant maturity in developing
and refining processes that are tied to good results in such areas as building a high-skilled workforce,
financial and organizational performance, and exceptional customer satisfaction and retention.
� Central Wisconsin Center (Madison) — a residential care and treatment facility serving people
with intellectual disability under the overall administration of the Wisconsin Department of Health
2909 Landmark Place, Suite 110
Madison, WI 53713
608-663-5300
Fax 608-663-5302
Services (DHS) and the Division of Long-Term Care (DLTC) that provides long and short-term
programs as part of each individual’s comprehensive care and services.
� Pewaukee Public Schools (Pewaukee) — a highly diverse public school district that offers a quality
education to Village and City of Pewaukee students in early childhood through 12th grade. Its four
schools on 65 acres served over 2,400 students in the 2008–09 school year.
� School District of Elmbrook (Brookfield) — a public school district serving six elementary
schools, two middle schools, two high schools (both of which rank in the Wisconsin top 10 for ACT
participation and high scores), and one multi-district special education secondary school..
� Three entities within the SSM Health Care system, winner of the National Malcolm Baldrige Quality
Award in 2002.
o St. Clare Hospital & Health Services (Baraboo) — a rural acute care hospital serving Baraboo,
Lake Delton, Wisconsin Dells, Lyndon Station, Merrimac, North Freedom, and Rock Springs.
o St. Clare Meadows Care Center (Baraboo) — St. Clare’s long-term nursing facility, offering
both skilled nursing and assisted living residential care.
o St. Mary’s Hospital (Madison) — a 440-bed acute care hospital and medical center with a full
range of inpatient, outpatient, and diagnostic services.
Other organizations receiving recognition in 2009 include:
• Kohl's Department Stores –Credit Division (Menomonee Falls)
• Evergreen Retirement Community Inc. (Oshkosh)
• Upland Hills Health, Inc. (Dodgeville)
Wisconsin Forward Award, Inc. was created in 1997 by the Governor’s Council on Workforce Investment
to advance the competitive position and world-class status of Wisconsin organizations in the international
marketplace, and to enhance learning, continuous improvement, and enterprise performance. The award
promotes excellence in organizational management, recognizes the achievements and results of Wisconsin
organizations implementing performance excellence systems, and publicizes successful performance
excellence management strategies.
All types and sizes of Wisconsin organizations are eligible to apply, including manufacturers, service
companies, small businesses, educational institutions, health care organizations, and non profit
organizations, including trade and professional associations, government entities, and charities.
WFA is a public/private partnership modeled after the Malcolm Baldrige National Quality Program. The
not-for-profit organization receives financial support from the Wisconsin Department of Workforce
Development as well as other organizations across the state.
Visit www.forwardaward.org to learn more.
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