LanguageCantonese with English terminologies(with presentation slides in English)

VenueMTR Academy - Hung Hom Centre,Kowloon, Hong Kong

Mode of LearningClassroom lecture

IntroductionKnowledge is the key success factor for both individualsand organisations which can help them achievecontinuous improvement and competivenessadvantages. Tacit knowledge (隱性知識) is somethingthat “we can know more than we can tell”, which wepractically name it “EXPERIENCE”. Experience of frontlinestaff is the most valuable resource for an organisation toperform incredible service.

Objectives and Learning OutcomesThe course will introduce practical KnowledgeManagement tools, allowing participants to apply themin their workplace, and enabling them to share and reusetacit knowledge.

Upon completion of this course, participants will be ableto:• Understand and apply different Knowledge

Management tools in their workplace• Establish and promote Knowledge Management in

their organisation• Tailor-make their own tools that are suitable for their

workplace and organisation

Who Should Attend• All levels of staff who may be involved and might

take lead in implementing Knowledge Management• Anyone who is interested in acquiring more

knowledge for lifelong learning and improvementpurposes

Pre-requisites• Senior Secondary or above*

CPD Series:

Knowledge Management in TransportCourse Code: SC 20-018

16 June 2020 (Tuesday), 7:00 pm – 10:00 pm

Programme StructureThis course includes the following majortopics:

• Basic principles of KnowledgeManagement

• Applicable KM tools including story-telling, After-action Review (AAR),retrospective review, etc.

• KM measurement and test intransport/logistics workplace

• Case study

MTR Academy Hung Hom Centre MTR Hung Hom Building, 1/F., 8 Cheong Wan Road, Hung Hom, KowloonTel: 2520 3535 Fax: 2520 3458 Email: academy@mtr.com.hk Website: https://www.mtracademy.com

Application Methods

OnlineApplicants can enrol and online payment by credit card at https://www.mtracademy.com

Enquiry in PersonAddress: MTR Hung Hom Building, 1/F., 8 Cheong Wan Road, Hung Hom, KowloonOpening hours: Mon, Wed and Thu: 1:30pm – 2:30pm; 3:30pm – 7:30pm; Saturday: 9:30am – 12:30pmClosed on Sundays and Public Holidays

Closing Date for RegistrationPlease note that due to limitations of venue capacity and relevant logistics, all registrations must be made at least 2working days prior to the delivery date of individual modules. No walk-in registration will be entertained.

*MTR Academy reserves the right to turn away successfully enrolled individuals who do not meet prerequisite.

Mr Roger K.Y. Chan

CMILT, Six Sigma Black Belt,HKSTLA (Fellow Member),Logistician (China), DBA candidate

Roger K.Y. Chan, senior managers of logistics MNC, works in the industry

for over 20 years with extensive experience in people management with

corporations of different size. Roger did successfully prove the

relationship between knowledge management and creativity of

individual in one of his dissertations. Roger spends years on studying

and applying Knowledge Management tools in different industries to

enhance their competitiveness among their own industries.

Speaker

Certificate of AttendanceEach participant will receive a certificate of attendance showing 3 hours upon successful completion of thisprogramme.

ProgrammeFee

Early Bird Fee Discount Scheme

$350 $315 (Paidregistration onor before 2June 2020)^Roundedupfee

15% off for– members of supporting professional bodies *– full time staff of MTRCL and its subsidiary companies (Ngong Ping 360,

Octopus and TraxComm)– full-time students (Senior Secondary or above)

* Supporting professional bodies are: Hong Kong Institution of Engineers (HKIE), The Institution of Engineering and Technology (IET),Society of Operations Engineers (SOE), China Hong Kong Railway Institution (CHKRI), Hong Kong Quality Management Association(HKQMA), Six Sigma Institute (SSI), Hong Kong Institute of Environmentalists, Literati Academy of Greater China (Lagreach), The HongKong Institution of Engineering Surveyors (HKIES) and The Chartered Institute of Logistics and Transport in Hong Kong (CILTHK)(subject toCILTHK’s approval).