li handbook ht(2nov)

8/20/2019 LI Handbook HT(2Nov)

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Industrial Training Guidelines

INDUSTRIAL TRAINING HANDBOOK

HOSPITALITY & CREATIVE ARTS

Version 1 (Nov12)

NAME : ________________________________

STUDENT ID : ________________________________

PROGRAM : ________________________________

YEAR : _________________________________

TRAINING COMPANY: ________________________________


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GUIDELINES FOR INDUSTRIAL TRAINING

1.0 BACKGROUND

Industrial Training is a compulsory course for all students pursuing Bachelor programs in MSU.

The course is equivalent to a 6-credit-hour for a period of 6 months. The aim of this industrial

training is to develop good character such as complying with the companys terms and

conditions! teamwor"! punctuality! good attitudes and willingness to learn. The training gives

students hands on e#perience of the real wor"ing environment as well as application of

classroom theories.

The o$%ectives of Industrial Training includes&

a. To e#pose students to hospitality ' tourism e#perience and "nowledge! which are

required in industry and not taught in the lecture rooms. $. To apply the hospitality ' tourism "nowledge taught in the lecture rooms in real

industrial situations.

c. To share the e#perience gained from the (Industrial Training in discussions held in the

lecture rooms.

d. To get a feel of the wor" environment.

e. To gain e#posure on hospitality ' tourism procedural wor" flow management and

implementation! and technical report writing in hospitality ' tourism wor"s)pro%ects.

f. To e#pose students to responsi$ilities and ethics of front liners.

g. To e#pose the students to prospective future employers

*age + ,


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2.0 THE INDUSTRIAL TRAINING

2.1 Req!"e#e$%

.,., It is compulsory for all students of MSU B'(e)*" !$ H*+,!%)!%-

M$e#e$%/T*"!+# programs to undergo the training. Students

must complete 11 '"e!% (*"+ to undergo the training. #ceptions!

however! with genuine reasons! are solely through the discretion and

permission of respective /eans and the Industrial Training 0ommittee

1IT02.

.,. It is compulsory for all students of MSU D!,)*# !$ H*+,!%)!%-

M$e#e$%/T*"!+# programs to undergo the training. Students

must complete 3 '"e!% (*"+ to undergo the training. #ceptions!

however! with genuine reasons! are solely through the discretion and

permission of respective /eans and the Industrial Training 0ommittee

1IT02.

.,.3 The /eans! IT0 or any MSU authority! if should! with strong reasons!

have the right to prohi$it a student from doing the training

.,.4 5nly students who have +e%%)e %(e!" 4ee+ are qualified to undergo the

training.

2.2 P)'e#e$%

.., Students must register themselves for industrial training with theInternship 0oordinators at least *$e +e#e+%e" $efore the training

starts.

.. The locations of placements should only $e within the regions of

uala 7umpur and Selangor.

..3 The committee has a list of prospective employers in uala 7umpur

and Selangor.

..4 Students are encouraged to choose their own placements. It is

advisa$le for students to identify the organi8ation two semesters $efore

the training commences.

..9 Strictly note that it is the responsi$ility of each student to o$tainher)his own industrial placement.

..6 :ailing to get the placements! students should inform the Internship

coordinator at )e+% 1 #*$%( $efore the training commences.

..; The IT0 might assist you with a list of possi$le contacts within the

industry.

*age +


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..< =ny dou$ts or inquiries including $ut not limited to proposed

employment need to $e addressed to and consulted with the IT0 for

Industrial Training in your discipline. >ou may also consult other

advisers 1under Industrial 7in"ages 0ommittee2 or academic staff on

the availa$ility of Industrial Training.

..? Students who wish to pursue their Industrial Training interstate! or

overseas are strongly encouraged to do so! provided they have

sufficient information regarding the proposed nature of the wor".

..,@ Students effort) initiative to acquire placement for Industrial Training

is treated as part of the training.

..,, The nature of the %o$s must $e related to the students programs and

ma%ors. Aefer A,,e$!5 A for proposed training areas.

.., The 5rgani8ations criteria for industrial training are as follows&

..,., as $een in its operations for at least 3 years

..,. 7egal $usiness operation..,.3 Medium to multinational company

..,3 :inal decisions shall $e made under the discretion of the committee.

..,4 5nce the placement is made! students are not allowed to withdraw

unless under special circumstances.

2.6 I$'%!*$

.3., The Internship coordinators are responsi$le giving detailed $riefing to

students regarding the training.

.3. Students will $e given Internship and$oo" during the $riefing.

.3.3 =ll students are COMPULSORY to attend Internship wor"shop&

.3.3., Aesume Criting

.3.3. Interview Technique

.3.3.3 Drooming at the Cor"place

.3.3.4 Aeport Criting for Industrial Training

2.4 Insurance

=ll MSU students are covered for hospitali8ation in the duration of studies in

MSU including Industrial Training! under the Ta"aful Insurance 1MEI2.

*age + 3


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6.0 THE STUDENTS

6.1 ligi$le students must register themselves with the IT0 $y completing

Aegistration form 1A,,e$!5 B2.

6.2 Students may o$tain cover letter from the respective faculty as evidence of MSU

students.

6.6 Students must report for duty at the specified date ) and place 1A,,e$!5 C2.

6. Students must ma"e sure that the participating company supervisor completes the

report duty form and return to the university! within *$e 7ee8 .

6.9 Students are to undergo training for a specified period.

6.3 Students should not tarnish the image of MSU $y e#hi$iting negative $ehavior

during the training period! as this will discourage the company from participating

in future programs.

6. The students need to "eep details of their wor" assignment in their

monthly)wee"ly log$oo"s. 5ne copy of the log$oo" will $e given to thesupervisor in charge and the other copy for inclusion as =ppendi# in the final

report.

6. Students are not allowed to ta"e any su$%ect during the training period.

6.; Students must comply with rules and regulations of the company such as

punctuality and dress code.

6.10 Students are encouraged to meet their designated internal supervisors and discuss

any matter pertaining the training.

.0 THE INTERNAL SUPERVISOR

.1 ach student will $e assigned a supervisor during industrial training.

.2 In the a$sence of the designated supervisor another supervisor will $e appointed.

.6 The designated supervisor will pay a visit to his)her students at the participating

companies %7!'e during the training period. The purpose of the visit is to o$tain

feed$ac" and update progress on students training.

. The first visit will ta"e place $etween wee" 4 to wee" 6 after the students have

reported for duties.

.9 The second visit will ta"e place in the last month of the training..3 The o$%ective of the internship supervisor1s2 visit to the training place are as

follows&

a2 To visit the students involved with Industrial training and to discuss with

training supervisor1s2 on the training program or other matter concerned.

/iscussions will $e held with training supervisor as well as the student.

*age + 4


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$2 To send courtesy visits and at the same time esta$lish industrial relations

$etween the University and the industries.

c2 To survey any new training places for industrial training.

d2 To discuss the possi$ility of students %o$ placement with the company.

The students and the company will $e informed on the date and time of the

visit.

. The supervisor shall have Industrial Training valuation :orm 1:orms 02 and

*erformance =ppraisal :orm 1:orm /< =A,,e$!5 F & G2. :orm / is to $e

completed $y the participating supervisors. :orm 0 is to $e completed $y

students and $oth supervisors.

. The supervisor must ma"e sure he)she has $oth :orm 0 and / in his)her "eeping

for evaluation purposes. very supervisor should also inspect the students

log$oo" during visit.

.; Internal supervisors may claim the costs of visiting $y filling in the form.

.10 The internal supervisors also have to evaluate students industrial training reports..11 The overall students result should $e su$mitted to the IT0 committee within

wee" after the reports su$mission. ach supervisor must su$mit every final result

of industrial training to Industrial Training 0ommittee within two wee"s after the

report has $een su$mitted $y the students.

*age + 9


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9.0 THE EVALUATION

9.1 0riterion for evaluation is divided into components i.e. practical and report!

which carry 9@F! and 9@F respectively.

9.2 Scale of grading is determined $y the University

9.6 The supervisor has to evaluate the students report $y filling industrial training

report form from the IT0.

9. The practical is gauged into assessments i.e. evaluation from the company

supervisor1s2 and assessment from the internal supervisor during the field visit

which carry 3@F and @F respectively. 1Bachelor2

9.9 The practical is gauged into assessments i.e. evaluation from the company

supervisor1s2 and assessment from the internal supervisor during the field visit

which carry @F and 3@F respectively. 1/iploma2

9.3 If in the duration of training the students are unhappy with the training

environment or find inconspicuous matters regarding the training the students hasto report to his)her respective internal supervisor.

9. The internal supervisor may as" the student to write a report $y filling the

0omplaint :orm 1A,,e$!5 I2 for Industrial Training Students.

9. The respective internal supervisor is to discuss the pro$lem with the students and

also the IT0.

9.; /uring the final evaluation the respective internal supervisor may refer to the

complaint form of the student for a fair assessment.

3.0 THE REPORT

=n Industrial Training report should $e prepared for each period of approved placement. The

report is e#pected to demonstrate development of practical and professional s"ills in ospitality

and Tourism through technical e#perience and application of theoretical "nowledge.

/evelopment of s"ills in dealing with people! and communication s"ills form part of the training

e#perience.

*age + 6


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Industrial Training Aeport is&

i. = compiled writing of training record! content and e#perience gained through wor"

performed $ased on hospitality and tourism methodologies! s"ills or approach.

ii. Implanting frontliner e#pertise onto the students! that is! preparation of technical reports!

communications! technical s"ills and creative pro$lem solving.

Students should see" advice from their employers to ensure that no confidential material is

included into the report. The student should $e a$le to present the report to prospective

employers! as a complement to their degree. The following should $e o$served&

a2 7ength of training

$2 *reliminary information

c2 Technical report)diary

Aeferences should $e made in the te#t to $oo"s! %ournals! articles etc.! used during the training

period and should $e listed. :inally! a conclusion should include comprehensive comments onthe type and value of e#perience gained! and how this relates to their professional career.

Students should su$mit their reports two wee"s after the completion of their industrial training to

their internal supervisor. The format of the report is e#plained $elow.

Student will $e given a /aily 7og$oo" 1A,,e$!5 E2 where all the training content) activities

need to $e recorded onto it on daily $asis. The purpose of "eeping a log$oo" includes&

i. = reflection of on %o$ training content to the student! and evidence of %o$ record for

supervisor and adviser.

ii. *art of professional practice in customer service profession is to record incidence andevidence onto a daily wor" log

iii. Source of reference in writing the Industrial Training Aeport.

The report should be submitted within 2 weeks after the completion of the training to the

internal supervisor assigned to the students. Students will be penalized for delay in submitting

reports.

*age + ;


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3.1 GUIDELINE FOR PREPARATION OF INDUSTRIAL TRAINING

REPORT

3.1.1 INTRODUCTION

The purpose of the Industrial Training is to provide e#posure for the students on

practical hospitality and tourism fields. Through this e#posure! students will have

$etter understanding of hospitality practice in general and sense of frequent and

possi$le pro$lems. This training is part of the learning process. So! the e#posure

that uplifts the "nowledge and e#perience of a student needs to $e properly

documented in the form of a report. Through this report! the e#perience gained

can $e delivered to their peers. = properly prepared report can facilitate the

presentation of the practical e#perience in an orderly! precise and interesting

manner.

3.1.2 CONTENTS AND FORMAT OF REPORT

The procedure for preparation of the report has to follow the format determined

$y the :aculty $ased on the guidelines $elow.

(a) General Report Format

The report has to $e typewritten on white =4 si8e paper 1


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(b) Abstract/Preface

This section of the report should consist of $rief description of the following&

,. =ctivities of the 5rgani8ation

. Summary of the Aeport3. =c"nowledgement

This section of the report is limited to two 12 pages only.

(c) Table of Contents

This section of the report should consist of&

,. Titles

. Su$-titles

3. *age num$ersvery appendi# requires a title and each page need to $e num$ered accordingly.

(d) Background of Company/Organ!aton

Brief and concise description of the company)organi8ation in which the student is

underta"ing the industrial training. The main items are&

,. Bac"grounds of the company

. Gision and Mission3. Structural organi8ation of main activity

4. Title and position of the supervisor in charge

9. 5thers deemed necessary 1no more than three 132 pages2

(e) "ummary of #utes

This section should $e the $rief description of the time! duration and types of duty

carried out during the training. The days when the student is not on duty must $e

properly recorded with reasons given.

*age + ?


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(f) $orkng %&perence/Task assgned

In this section! the student must descri$e the on %o$ training e#perience gainedaccording to titles considered appropriate. :or e#ample! the main items are&

,. *ro%ects carried out

. Supervisory wor"s3. *ro$lems encountered

4. *ro$lems solving process or approach

(g) Concluson

Student should provide an overall discussion in this section and arrive at a

conclusion with regards to the industrial training undergone. 0ontents mayinclude&

,. Types of ma%or wor" performed

. 0omments on meeting the o$%ective of the training.

3. Aecommendations

(') References

*rovided that there are important resources that are used as references while preparing the report! a complete list of the titles of references concern must $e

included.

() Append&

=ppendi#es are additional information considered appropriate to support the main

te#t. = copy of letter of permission must $e attached in the appendi#. 5ther suggested appendi#es are&

,. Investigation)pro%ect report during the industrial training

. :low charts of Standard 5peration *rocedures etc.3. 5thers

i) Figures/Tables

=ll figures! ta$les and similar contents must $e captioned and la$eled.

very figure or ta$le must $e mentioned in the main te#t. =ny supportiveevidence

ii) List of Notations and Symbols

If the report contains notations and sym$ols! the full definition must $egiven when each notation or sym$ol first appeared in the main te#t. The

list of notations and sym$ols with the full definitions can $e placed after

(Ta$le of 0ontents.

very appendi# must have a title and $e mentioned in the main te#t where

appropriate. =ll page num$ers for appendi#es must $e continual from the main

te#t.

*age + ,@


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DO NOT includes irrelevant materials! e.g. $rochures from the organi8ations! order forms!

organi8ation newsletters and similar materials. Mar"ing criteria for report writing and presentation attached at A,,e$!5 H.

N*%e *$ G** P"'%!'e& Student is strongly advised to commence writing the Industrial TrainingAeport as early as in the $eginning of the training period to ensure a timely completion of the

report.

.0 COMPLETION OF INDUSTRIAL TRAINING

Upon completion of a training period! a TESTIMONIAL letter MUST $e o$tained from the

employer. The testimonial letter needs to $e su$mitted to the respective adviser together with a

copy of Supervisor :eed$ac" form! Student :eed$ac" form and Industrial Training Aeport for

grading.

*age + ,,


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Append& A Proposed Tranng Areas

*age + ,


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HOTELS

/iploma in ospitality ' Tourism Management 1/TM2 H 3 monthsBachelor in ospitality ' Tourism Management 1BTM2 H 6 months

De,"%#e$% > Se'%!*$ D"%!*$ =DHTM< D"%!*$ =BHTM<

F"*$% O44!'e 1 #*$%( 2 #*$%(+

• :ront /es" , wee" wee"s

• 0oncierge , wee" wee"s

• Aeservation , wee" wee"s

• Telephone 5perator , wee" , wee"

• Business 0entre , wee"

F** & Be?e"e 1 #*$%( 1 #*$%(• 0offee ouse wee"s wee"s

• Banquet , wee"s , wee"

• 5ther 5utlets , wee"s , wee"

H*+e8ee,!$ 1 #*$%( 1 #*$%(

• Aooms wee"s wee"s

• *u$lic =reas , wee" , wee"

• 7aundry)7inen , wee" , wee"

M$e#e$% O44!'e 2 #*$%(+• uman Aesources 3 wee"s

• Sales ' Mar"eting 3 wee"s

• *urchasing wee"s

T*%) T"!$!$ D"%!*$ 6 #*$%(+ 3 #*$%(+

Eote& owever the assignment of tas")department will solely depend on the types of organi8ation. /iploma student will emphasi8e on the operation and Bachelor student will need to

cover $oth operation ' management function.

*age + ,3


15/49


KITCHEN

Bachelor in 0ulinary =rts 1B0=2 H 3 months/iploma in 0ulinary =rts 1/0=2 H 3 months

De,"%#e$%>K!%'(e$ D"%!*$ =DCA< D"%!*$ =BCA<

*astry ' Ba"ery wee"s wee"s

Butchery wee"s , wee"

Banquet itchen

• Cestern

• Malay)Muslim

• 0hinese

• Indian

3 wee"s wee"s

0offee ouse wee"s wee"s

0old itchen , wee" , wee"

Specialty):ine /ining

• apanese

• Italian

• 0hinese

• 5thers

wee"s wee"s

*urchasing ' Aeceiving wee"s

T*%) T"!$!$ D"%!*$ 6 #*$%(+ 6 #*$%(+

Eote& owever the assignment of tas")department will solely depend on the types of

organi8ation. /iploma student will emphasi8e on the operation and Bachelor student will need tocover $oth operation ' management function.

*age + ,4


16/49


EVENT COMPANIES

/iploma in vent Management 1/M2 H 3 monthsBachelor in vent Management 1BM2 H 6 months

Se'%!*$ D"%!*$ =DEM< D"%!*$ =BEM<

EVENT PREPARATION 6 7ee8+ 1 #*$%(

• *lanning

• 0osting

• Budgeting

EVENT PRODUCTION 2 7ee8+ 1 #*$%(

• /esigning

•*reparing layout

EVENT E@ECUTION 1 #*$%( 2 #*$%(

• 5n site preparation

• 7ogistic

• 0hec"ing

EVENT PROMOTION &

MARKETING>SALES

2 7ee8+ 1 #*$%(

• Mar"eting events

• Aoad shows

EVENT PUBLIC

RELATIONS

1 7ee8 1 #*$%(

• Media liaison

• 0lient liaison

T*%) T"!$!$ D"%!*$ 6 #*$%(+ 3 #*$%(+



*age + ,9


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CONVENTION CENTRE > GOLF CLUB


/iploma in vent Management 1/M2 H 3 monthsBachelor in vent Management 1BM2 H 6 months

/iploma in 0ulinary =rts 1/0=2 H 3 monthsBachelor in 0ulinary =rts 1B0=2 H 3 months

De,"%#e$%>Se'%!*$ DHTM DEM BHTM BEM DCA>

BCA

C%e"!$ =F&B< 9 wee"s months

• Banquet• itchen 3 months

E?e$% De,"%#e$% wee"s months , month 9 months

S)e+ & M"8e%!$ , wee" , month , month , months

H*+e8ee,!$ , month months

T*%) T"!$!$ D"%!*$ 6 #*$%(+ 6 #*$%(+ 3 #*$%(+ 3 #*$%(+ 6 #*$%(+


organi8ation. /iploma student will emphasi8e on the operation and Bachelor student will need to


*age + ,6


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TRAVEL AGENT

/iploma in ospitality and Tourism 1/TM2 H 3 monthsBachelor in ospitality and Tourism 1BTM2 H 6 months

Se'%!*$ D"%!*$ =DHTM< D"%!*$ =BHTM<

TICKETING AND RESERVATION 2 7ee8+ 1 #*$%(

• Using the system

• Ma"e reservation

• /ealing with customer

• /ealing with otelier

• /ealing with complaint

• Issues the tic"et

• Su$mit the voucher

INBOUND =I4 ,,)!')e< 2 7ee8+ 1 #*$%(

• *roduct research

• =nalysis of product

• *roduct development

• Building networ"ing

• 0reating the pac"age

• *ilot test of product

OUTBOUND =I4 ,,)!')e< 2 7ee8+ 1 #*$%(• *roduct research


• *roduct development




UMRAH AND HA =I4 ,,)!')e< 1 7ee8+ 2 7ee8+

• /o reservation

• andling visa

• andling course

• =irport duty

MARKETING AND SALES 2 7ee8+ 1 #*$%(

• Building sales "it

• Sales call

*age + ,;


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• 0reate promo pac"age

• =ssist mar"eting supervisor

• =ssist in mar"eting activities

SUPPORT SERVICES =I4

,,)!')e<

1 7ee8 2 7ee8+

• =rrange transportation

• /ealing with cruise company

• andling Gisa and *assport

• andling Incentive Droup

• =ssist the supervisor

FINANCE & ACCOUNTING 1 7ee8 2 7ee8+

• =ssist in $oo" "eeping

• Aecording

• =ssist the supervisor

HUMAN RESOURCES 1 7ee8 2 7ee8+

• Scanning the candidate

• Interviewing

• Aecruitment

• Selection

• Induction ' Training

T*%) T"!$!$ D"%!*$ 3 months 6 months



*age + ,


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TOURISM GOVERNMENT AGENCIES

/iploma in ospitality and Tourism 1/TM2 H 3 monthsBachelor in ospitality and Tourism 1BTM2 H 6 months

Se'%!*$ D"%!*$ =DHTM< D"%!*$ =BHTM<

INFORMATION

COUNTER>FRONT DESK

2 7ee8+ 1 #*$%(

• Using the system

• Ma"e reservation

• /ealing with customer

• /ealing with otelier

• /ealing with complaint

EVENT DEPARTMENT 2 7ee8+ 1 #*$%(

• Mar"eting event

• /eal with customer

• *lanning and assisting

PLANNING & DEVELOPMENT

DEPARTMENT

2 7ee8+ 1 #*$%(



•*roduct development




FACILITIES & SERVICE

DEPARTMENT

1 7ee8+ 2 7ee8+

• /o reservation

• andling visa

• andling course

• =irport duty

MARKETING & PROMOTIONAL

DEPARTMENT

2 7ee8+ 1 #*$%(


• Sales call


*age + ,?


21/49




LICENSING DEPARTMENT 1 7ee8 2 7ee8+

• Aegistering and licensing of

tourist guide.

• *rocessing application for entry

of e#patriate

• Aegistering vehicle travel

• Aeview licensing system and

procedure.

MANAGEMENT OFFICE 2 7ee8+

• uman Aesource

• =dministration

• Sales and Mar"eting

• 0ustomer Service

Total Training /uration 3 months 6 months



*age + @


22/49


RECREATION > ENTERTAINMENT =THEME PARK<


Se'%!*$ D"%!*$ =DHTM< D"%!*$ =BHTM<

MARKETING AND SALES 2 7ee8+ 1 #*$%(


• Sales call




HUMAN RESOURCE 2 7ee8+ 1 #*$%(• Scanning the candidate

• Interview

• Aecruitment

• Selection

• Induction ' Training

BUSINESS DEVELOMENT 2 7ee8+ 1 #*$%(



• *roduct development• Building networ"ing

FACILITIES AND SERVICE

DEPARTMENT

2 7ee8+ 1 #*$%(

• Support the recreation facilities

• /ocumentation

• Tic"eting and reservation

ADMINISTRATION 2 7ee8+ 1 #*$%(

• 0oaching and educatingadministrative

• Manage administrative ie

standard wor" schedules.

• Involve in documentation and

filing

EVENT DEPARTMENT 2 7ee8+ 1 #*$%(

*age + ,


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• Mar"eting event

• /eal with customer

• *lanning and assisting



*age +


24/49


Append& B Regstraton Form (Form AB)

*age + 3


25/49


FORM A: I$+%"!) T"!$!$ A,,)!'%!*$ F*"#=F*" ITC A#!$!+%"%!*$<

M$e#e$% $ S'!e$'e U$!?e"+!%-F')%-: ___________________________________________

=cademic Session&

M" M- N*? 2 0

Pe"+*$) D%

Students Eame

&

Dender & F M Student I/ &

I0 Eo & - - =ge &

*ermanent address&

*ostcode & State &

/egree & Aeligion &

Ma%or & 0ontact

Eo

& @

0D*= & . -mail &

>ear & 2$

6" %( Marital Status &

Ceight & . 8 Spouses Eame &

eight & . # o$$ies

Aace &

Mode of transportation& 0ar ) Motorcycle) *u$lic Transportation

*age + 4

*aste your latest

colour

photograph

passport si8e.


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:amily& 1Ee#t of "in2

N#e Re)%!*$+(!, O'',%!*$ C*#,$-> I$+%!%%!*$

In case of emergency! person to contact&

Eame &

Aelationship &

=ddress&

0ontact Eo & @

=ctivities in School) 0ollege) University) *u$lic 1Sports! 0lu$s and Societies2&

C)>S*'!e%->S,*"% P*+% Ye" A'(!e?e#e$%+

*referred Training 7ocations 1underline one or more2& K) L#," > Se)$*" ) O%(e"+

ave you found your own company for the Industrial TrainingJ Y > N

If >es! 0ompanys

Eame

&

=ddress &

0ontact Eo)*erson &

*age + 9


27/49


E'%!*$

Secondary School&

N#e *4 S'(**) A"e++ Ye"+ Ce"%!4!'%e $

G"e

1*lease attach copies of your S*M and ST*M) *re-U certificates2

Tertiary ducation 10ertificate) /iploma) /egree)7atest transcript2

N#e *4 S'(**) A"e++ Ye"+ Ce"%!4!'%e>De"ee

1*lease attach copies of your certified relevant certificates2

*"8!$ E5,e"!e$'e*revious Cor"ing #perience& 13months and a$ove2

C*#,$- N#e P*+% D"%!*$>Ye"

Re+,*$+!!)!%-

Special S"ills&

I here$y declare that the information I give is accurate to the $est of my "nowledge.I understand that the Industrial Training 0ommittee will $e assisting me in finding a company to

do my industrial training. Under no circumstances will I hold the committee nor MSU

responsi$le if no such company is found.

Students Signature& /ate&

*age + 6


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INDUSTRIAL TRAINING PROGRAM

SEMESTER: MAR>MAY>NOV _________

PERSONAL DATA

F)) N#e : _______________________________________________

NRIC : _______________________________________________

ID NO. : _______________________________________________

C*$%'% N* : _______________________________________________

P*+%) A"e++ :

Pe"#$e$%

A"e++ :

P"*"# : __________________________________________________

C""e$% CGPA : _______ > .00

I$ '+e *4 e#e"e$'-

Pe"+*$ %* '*$%'% : __________________________________________________

C*$%'% N*. : ___________________ Re)%!*$+(!, : ______________

A"e++ : __________________________________________________

__________________________________________________

__________________________________________________

*age + ;

*5T5


29/49


FORM B I$+%"!) T"!$!$ A,,)!'%!*$ F*"#=F*" %(e P"%!'!,%!$ C*#,$-<

M$e#e$% $ S'!e$'e U$!?e"+!%-F')%-: ___________________________________________

=cademic Session&

M" M- N*? 2 0

Pe"+*$) D%

Student

Eames

&

Dender & F M Student I/ &

I0 Eo & - - =ge &

*ermanent address&

*ostcode & State &

/egree & Aeligion &

Ma%or & 0ontact Eo & @0D*= & . -mail &

>ear & 2$

6%( %( Marital Status &

Ceight & . 8 Spouses Eame &

eight & . # o$$ies

Aace &

Mode of transportation& 0ar ) Motorcycle) *u$lic Transportation

:amily&

N#e Re)%!*$+(!, O'',%!*$ C*#,$-> I$+%!%%!*$

*age + <

*aste your latest

color photograph

passport si8e.


30/49


=ctivities in School) 0ollege) University) *u$lic 1Sports! 0lu$s and Societies2&

C)>S*'!e%->S,*"% P*+% Ye" A'(!e?e#e$%+

E'%!*$

Secondary School&

N#e *4 S'(**) A"e++ Ye"+ Ce"%!4!'%e $G"e

1*lease attach copies of your certified S*M and ST*M) *re-U certificates2

Tertiary ducation 10ertificate) /iploma) /egree2

N#e *4 S'(**) A"e++ Ye"+ Ce"%!4!'%e>De

"ee

1*lease attach copies of your certified relevant certificates2

*"8!$ E5,e"!e$'e

*revious Cor"ing #perience& 13months and a$ove2

C*#,$- N#e P*+% D"%!*$>

Ye"

Re+,*$+!!)!%-

Special S"ills&

I here$y declare that the information I give is accurate to the $est of my "nowledge.

Students Signature& /ate&

*age + ?


31/49


Append& C Report #uty Form

*age + 3@


32/49


/ate& KKKKKKKKKKKKKKKKKKKK

*rof /r =li hati$i/ean

:aculty of Business Management ' *rofessional Studies

Management and Science University 1MSU2

University /rive! 5ff *ersiaran 5lahragaSection ,3! 4@,@@ Shah =lam! Selangor.

Te): 06/9921 3;;=ttention& 7I 0oordinator! ospitality ' Tourism /epartment

/ear *rof /r =li hati$i!

REPORT FOR DUTY

The a$ove matter is referred. Ce are glad to inform you that your studentsL KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK! Matri# Eo. KKKKKKKKKKKKKKKKKK has reported for duty

as a trainee in our organi8ation on 1date2 KKKKKKKKKKKKKKKK at 1time2KKKKKKKKKKKKam)pm.

:or further information! please contact&

Eame of 0ontact

5fficer)Supervisor

&

/esignation &

Tel ):a# Eo. &

Than" you.

Sincerely!

...1Eame and 0ompanys Stamp2

**Please fax/mail back to us within 7 days.(Fax: 03-5511 2840)

*age + 3,


33/49


Append& # *ndustral Tranng Report

Template

*age + 3


34/49


:=0U7T> 5: BUSIESS M=E=DMET ' *A5:SSI5E=7 STU/IS

!N!G""NT !N# S$I"N$" %NIV"&SIT'1MSU2

DRS6013

IE/USTAI=7 TA=IEIED

I7T5E 5T7! U=7= 7UM*UA

4 E5G @,@ H 4 :B @,,

By&

=DES M5EI0=

@@6@9@@@;

/I*75M= IE 5S*IT=7IT> ' T5UAISM M=E=DMET

Supervisor&

M/M =ED7IE= T=E

THIS REPORT IS DONE IN PARTIAL FULFILMENT OF THE COURSEREUIREMENT OF DIPLOMA IN HOSPITALITY & TOURISM MANAGEMENT

MANAGEMENT AND SCIENCE UNIVERSITY

=MSU<

*age + 33


35/49


TABLE OF CONTENTS

"ub+ect Page

C(,%e" 1 B'8"*$+ *4 C*#,$-

C(,%e" 2 S##"- *4 D%!e+ ##

21 ##

22 ##2* ##

C(,%e" 6 *"8!$ E5,e"!e$'e+

*1 +ro,e-ts -arried out *2 Su.ervisory or0s

** +roblems en-ountered

* +roblems solving .ro-ess a..roa-3

C(,%e" C*$')+!*$ ##

Re4e"e$'e+ ##

A,,e$!'e+ ##

!..endi4 1 ##

!..endi4 2 ##

*age + 34


36/49


Append& % Tranng ,og Book

*age + 39


37/49


EEKLY TRAINING LOG

SUMMARY OF ACTIVITIES

EEK :

/ate Time Cor" Summary)/aily =ctivities

Eame of Supervisor & ...

/esignation &

Signature ' Stamp &

*age + 36


38/49


Append& F *nternal "uper-sor Report (Form C)

*age + 3;


39/49


FORM C =I$+%"!) T"!$!$ E?)%!*$ F*"#<

Management and Science University

:aculty of Business Management and *rofessional Studies

=cademic Session&

M" M- N*? 2 0

Students

Eame

/egree >ear I/

0ompany T7

/ate Start Until 0ompanys

Supervisor

Brief /escription of Industrial Training tas"s) assigned pro%ect1s2&

9/E5'e,%!*$) /Ve"- G** 6./G** 2/ A''e,%)e 1/U$''e,%)e

Se'%!*$ 1: F!e) E?)%!*$

P"% A: C*##e$%+ 4"*# %(e C*#,$-+ S,e"?!+*" =%* e 4!))e - %(e I$%e"$)

+,e"?!+*"


40/49


P"% B: C*##e$%+ 4"*# +%e$% =%* e 4!))e - %(e !$%e"$) +,e"?!+*" !$%e"?!e7 7!%(

+%e$%


41/49


Append& G %&ternal "uper-sor Report (Form #)

*age + 4@


42/49


FORM D: Pe"4*"#$'e A,,"!+) F*"#=T* e 4!))e - %(e S,e"?!+*" *4 %(e P"%!'!,%e C*#,$-<

Students Eame

& /ate ofvaluation

&

/ate ired & Until /epartment &

o$ Title & 0ompanys Supervisor Eame

&

SECTION A: STUDENTS PERFORMANCE

*lease consider the individuals demonstrated performance and mar" the circle most closely descri$es that performance.9 / E5'e,%!*$): *erformance consistently far e#ceeds e#pectations and is superior to the vast ma%ority of employees. / Ve"- **: *erformance consistently e#ceeds e#pectations and %o$ requirements.6 / G**: *erformance consistently meets e#pectations and %o$ requirements.2 / A''e,%)e: *erformance usually meets e#pectations and minimum requirements for the %o$.

1 / U$''e,%)e: *erformance is $elow minimum accepta$le level.

,. C5A NU=7IT>& The relia$ility! accuracy and neatness of wor" produced.

1 2 6 9

. C5A NU=ETIT>& The amount or volume of wor" accomplished.

1 2 6 9

3. /0ISI5E M=IED& The a$ility to ma"e well-reasoned sound decisions! which affect wor" performance.

1 2 6 9

4. IEITI=TIG& The com$ination of %o$ interest! dedication and willingness to e#tend oneself to complete assigned tas"s.

1 2 6 9

9. T=MC5A& The wor"ing relationship esta$lished with fellow employees in the wor"ing environment.

1 2 6 9

6. A7I=BI7IT>& The reliance! which! can $e placed on an employee to persevere and carry through to completion any tas"

assigned. =lso applies to attendance.

1 2 6 9

;. 0A=TIGIT>& The idea generation during the wor" produced.

1 2 6 9

& ow well the students apply all the theoretical into practical.

1 2 6 9

,,. If you have the opportunity! would you li"e to recruit him)herJ

Ο >es Ο Eo

*age + 4,


43/49


SECTION B: SUPERVISORS GENERAL COMMENTS

,. 0ompanys e#pectation from the trainee 1whether our students meet your e#pectation2

. =reas of improvements 1e.g. Industrial Training administration! Nuality of trainees or

handling the Industrial Training program2

3. In future! would you accept students as trainees from Management and Science UniversityJ

*lease indicate the num$er of students required in futureJ

SECTION C: EVALUATION

M"8+ A))*'%!*$+:

Total point N,-N,@ from Section = O 9@ # PKKK

5verall valuation O +ass (*5617 .oint 2

Fail (165 .oint)

Supervisors Signature &

/esignation &0ompanys Stamp &

Eote& The supervisor may choose to review this performance appraisal with the student. owever! the Mar"s

=llocations in the second page must not $e disclosed to the student.

:orm / assessment weightage PBachelor- 3@F! /iploma-@F

*lease mail this performance evaluation to&

The /ean

:aculty of Business Management and *rofessional StudiesManagement ' Science University

University /rive! 5ff *ersiaran 5lahraga

Section ,3! 4@,@@ Shah =lam! Selangor /arul hsan=ttention& Mdm a$i$ah ) Ms Eorhidayah

5r fa# to& @3-99,,


44/49


Append& . O-erall %-aluaton ($rtten Report

Presentaton)

*age + 43


45/49


INDUSTRIAL TRAINING EVALUATION FORM (REPORT & OVERALL)

STUDENT’S NAME :MATRIX NO. :SCHOOL :COMPANY’S NAME

:

Instruction:Complete this form by using Likert Scale below

1 Unsatisfactory 2 Less Satisfactory 3 Satisfactory4 oo! " #ery oo!

$% Intro!uction& 1'(

i) Comp!" i!#$o%'#io!ii) O*'#i+*

Scale

( )( ) ,,,,,,,,-/

)% Content& 3"(

iii) C$*#i+i#"i+) O$0!i1#io!+) Co!#i!i#"+i) R*2*+!'"+ii) A!2"3i3+iii) Co!'23io!i4) R*'omm*!%#io!

( )( )( )( )( )( )( )

,,,,,,,,-56

C% *riting skill& 2"(

4) T*'7!i8*- 9$i#i!03#"2*

4i) N*9!*334ii) Si22-30* o; 0$p7

!% '7$#.4iii) Fo$m#4i+) L!00*

( )( )( )

( ) ( )

,,,,,,,,-


46/49


Mo!#72" !% Fi!2 R*po$# E+2#io!@ Comp!"’3 P*$;o$m!'* App$i32 !% To#2 M$3

M$ 0i+*! ;o$ #7* Mo!#72" !% Fi!2 R*po$#E+2#io! (6/)

>

M$3 0i+*! ;o$ Comp!"’3 P*$;o$m!'*

App$i32 (PKKK2>

M$3 0i+*! ;o$ Fi*2% E+2#io! (PKKK2 >

To#2 M$3 (//) >

D#* >

Sp*$+i3o$ Si0!#$*

Eote& :orm 0 assessment weightage PBachelor- @F! /iploma-3@F :orm / assessment weightage PBachelor- 3@F! /iploma-@F

*age + 49


47/49


I$%e"$+(!, P"e+e$%%!*$ R"!'

S%e$%+ N#e : C*#,$-:

C%e*"- P*!$%+ C*##e$%+

I$%"*'%!*$ =9 ,%+<

C*#,$- e$'- *" *"$!J%!*$ =10 ,%+<• /escri$e and)or e#plain what your organi8ation does! its

structure! etc.

• >our assigned duties and responsi$ilities

• The training and supervision you received

• =n overview of your e#perience

Lee"+(!, '%!?!%!e+ =60 ,%+<

• /iscussion of achievement of internship o$%ectives

• /emonstrated use of leadership s"ills in interpersonal!

group and team! and the organi8ation

• /iagnosis! development and delivery of training programs• thical decision ma"ing of which you were a part

G"*7%( !$ E#,)*-!)!%- =20 ,%+<

• *rofessional wor" ha$its demonstrated

• *rofessional networ"s esta$lished

• /evelopment of technical e#pertise in hospitality and)or

tourism industry

• identification of ongoing professional and personal

development needs

• =ssessment of your career o$%ectives

S##"- =10 ,%+<

• = reflection on the entire e#perience

• =pplication of academic instruction to real-world situations

• :acilitation of the transition from college student to full-

time employment

U+e *4 Te'($*)*- =10 ,%+<

• /emonstrated command of technology to deliver message

• Cell developed slides

De)!?e"- =19 ,%+<• *oised

• Straightforward responses to questions

• /emonstrated respect for the audience opinions! time! etc.

T*%) ,*!$%+ ),@@

A++e++*" :__________________________________ S!$ : ______________________

*age + 46


48/49


Append& * Feedback Form

*age + 4;


49/49


FEEDBACK FORM FOR INDUSTRIAL TRAINING STUDENTF')%-: B+!$e++ M$e#e$% & P"*4e++!*$) S%!e+

Students Name &

Program & ID No &

Company Name & Superviso

r

&

SUBECTS>DETAILS

Student’s Signature: IT Committee’s Comment

li handbook ht(2nov)

Documents