Corporate Profile

Making Ideas Count

Making Ideas Count

Corporate Profile

About the CoverNumbers on the cover highlight several of Ricoh’s key achievements in its drive to deliver new value for its customers, notably that it: ● Was No. 1 in the global A3 MFP (including single function copiers)* market in 2012 in terms

of shipments ● Operates in around 200 countries (as of March 2013) ● Has acquired 44,972 patents worldwide (as of December 2012) ● Seeks to reduce Group carbon dioxide emissions by 87.5% from the fiscal 2000 level by fiscal

2050 ● Listed for the ninth consecutive year as one of the “Global 100 Most Sustainable

Corporations in the World” by Corporate Knights Inc. of Canada

Ricoh marked its 77th anniversary in 2013, and remains committed to providing new value to its customers.

*Source: IDC’s Worldwide Quarterly Hardcopy Peripherals Tracker, 2013 Q1

The Ricoh Group provides an array of image processing

equipment and other products and services in keeping with

its customer-centric focus on creating value. Our lineup

includes digital multifunction printers (MFPs), printers, laser

printers, facsimile machines, production printers and

systems, projection systems, digital duplicators, and other

equipment and related consumables, services, and soft-

ware. We also supply cloud services and network appli-

ances, as well as digital cameras, thermal media, PC unit

products, and semiconductor devices.

Founding Principle

The Spirit of Three Loves

Love your neighbor, Love your country, Love your work—Kiyoshi Ichimura, founder

Ricoh founder Kiyoshi Ichimura formulated these principles in 1946. They inform

how we do business, encouraging us to constantly improve and contribute to the

wellbeing of all stakeholders. The principles embody Mr. Ichimura’s dedication by

championing mutual respect, contributing to society by cherishing the planet, and

encouraging our people to find meaning in work and passionately take on new

challenges.

Mission, Vision, and Values

Mission Statement

At the Ricoh Group, we are committed to providing excellence to

improve the quality of living.

Vision Statement

To be the most trusted brand with irresistible appeal in

the global market.

Values Statement

To be one global company, we must care about people, our

profession, our society, and our planet. We must dedicate our

winning spirit, innovation and teamwork to sharpen our

customer-centric focus, and we also must commit to the highest

standards of ethics and integrity.

Please visit the following website for a detailed explanation of our Mission, Vision,

and Values: http://www.ricoh.com/about/commitment/philosophy/

The RICOH Way

ContentsMessage from the President 1Spotlighting Ricoh’s Service Solutions 2Products Imaging and Solutions 8

Industrial Products and Other 10Technological Innovation 12Corporate Social Responsibility 14Environmental Management 16Global Reach 18Sponsoring Excellence 19A Solid Record of Innovating Value 20

1Corporate Profile

Message from the President

Ricoh has grown with its customers since its creation in

1936 by devoting its energies to delivering innovative

products and services. We aim to keep growing by draw-

ing on The RICOH Way to build trust with customers by

helping them to enhance productivity and manage knowl-

edge. At the same time, we will pursue management that

balances environmental conservation and profits.

Globalization poses increasingly complex social challenges.

It is also accelerating changes in the business climate. At

Ricoh, we believe that we can continue to innovate by gen-

erating economic value through our operations while help-

ing resolve social issues, thereby producing even more val-

ue for all stakeholders. These considerations prompted us

to launch our 17th Mid-Term Management Plan in April

2011. The prime strategies of this three-year initiative are to

create and integrate our businesses and establish highly

efficient management. At the same time, we are strength-

ening and expanding core operations while cultivating new

businesses.

Underscoring these endeavors is the “imagine.change.”

corporate tagline, which we introduced in April 2012 to

convey the notion that collective imagination can pave the

way for change. We will leverage “imagine.change.” in

concerted efforts to innovate beyond customer expecta-

tions so that we can remain a valued and trusted business

partner well into the future.

Everything we do is about delivering customer value

Zenji MiuraPresident and Chief Executive Officer

2 Corporate Profile

Anticipating change to help boost customer productivity

Business has changed dramatically in the past two decades. Companies operate globally and share much of their infor-mation digitally, so they must network their equipment to survive and prosper. Ricoh can accommodate changing work styles with an array of products and solutions that can deliver complete value packages for customer business processes.

We can greatly enhance the product ivity of our customers by optimizing their office equipment worldwide, offering complete administrative support for networked office envi-ronments and slashing operating costs while helping to reduce environmental impact.

■Managed Document Services (MDS)

We focus on processes, people, technology, and innova-tion to drive continuous improvement. We help organiza-tions flexibly so they can better manage and leverage information. Complementing the services management underpinning our print and document services program are consultation and proven project and change manage-ment methodologies.

■ Information Technology Services (ITS)

We provide a single point of contact for all IT support to totally optimize office environments. These services cover everything from product procurement to full IT infrastruc-ture support through continuous monitoring and opera-tional support for devices. We help customers through measures to reduce their costs, enhance security, and maintain business continuity.

■ Total Green Office Solution (TGOS)

We help customers to comprehensively visualize environ-mental impacts throughout product lifecycles, enabling them to optimally select and install equipment based on analysis of their printing and usage needs. TGOS services extend from proposals for recycling and reusing products to providing reports on power consumption and the use of energy-saving modes.

The International Monetary Fund and the World Bank Group convened

their 67th annual meetings from October 9 through 14, 2012.

Around 20,000 people attended these gatherings, which were in

Tokyo for the first time in 48 years. Ricoh drew on its synergies in

document processing, IT services, and communications to provide a

complete array of advanced products and services that helped

streamline meeting efficiency.

One solution was a multi-projection system that connects three

ultra-short-throw projector. It mesmerized visitors by showing dynamic

images on a 3.84-meter-wide screen.

We set up digital signage with easy installation while making good

use of the limited space (by using a glass window as a display screen) to

deliver real-time information on meeting proceedings.

We combined a Unified Communication System with an ultra-

short-throw projector to set up a virtual help desk that provided face-

to-face communication between visitors and operators in a remote

location.

We helped participants share information globally by supplying a

total of 750 digital multifunction devices and printers employing

energy-saving technology and by maintaining and supporting this

equipment around the clock. We additionally customized our RICOH

Smart Presenter application, a tablet-based paperless meeting solution,

which enabled simultaneous sharing of materials with audiences and

emailing of handwritten memos and meeting materials.

Ricoh supported the Cool Japan initiative, which showcases the

nation’s many unique cultural and technological offerings, through

these solutions and services.

Providing Solutions and Services to Annual Meetings of IMF and World Bank Group in Japan

Spotlighting Ricoh’s Service Solutions

One PJ WX4130 ultra-short-throw projector was housed in each of three black boxes in front of the screen

3Corporate Profile

MDS ■ Driving productivity with an adaptive approach

• Phase 1: Understand We apply best practices to identify customer workflows, goals, and document needs. Our experts assess and define current environments and fully

understand customer capabilities, limitations, and true costs.

• Phase 2: Improve We recommend ways to enhance efficiency and productivity and drive measurable and sustained cost savings that match customers’ strategic objectives.

• Phase 3: Transform We provide roadmaps to reaching desired states and align leadership goals and end-user behavior so customers can reach their objectives quickly.

• Phase 4: Govern Our services measurably and sustainably save money and improve fleet productivity and workflow, reducing customer IT efforts and enhancing end-user

satisfaction.

• Phase 5: Optimize Our experts work as extensions of customer staff, transforming workflows and enabling organizations to deliver the right information at the right time in

the right format while saving money.

ITS ■ Providing a single point of contact

• IT Infrastructure Services We assess IT environments, handle everything from design through installation and maintenance, and help reduce the burdens of IT infrastructure

management.

• Managed IT Services We monitor servers and networks remotely, swiftly identifying problems and restoring services. We offer troubleshooting help desks for customers and

take care of IT administration.

• Security Solutions Services We deliver optimal solutions to prevent information leaks and unauthorized access.

• Business Continuity Solutions Services We ensure business continuity through systems monitoring and our data centers.

TGOS ■ Reducing environmental impact and costs

• Optimally Locating Office Equipment We visualize and minimize costs and carbon dioxide emissions for printing and usage setups.

• Cutting Power Consumption through Energy-Saving Modes We encourage customers to take full advantage of energy-saving modes to save power.

• Reducing Paper Consumption through Duplex Printing We show customers how to use duplex copying and printing to dramatically reduce paper consumption.

• Monitoring and Optimizing Equipment Usage The @Remote Green Report Service provides centralized monitoring and helps customers to optimize usage.

4 Corporate Profile

Customer benefits

● Manual processes outsourced

● Internal resources conserved

● Focusing on value-added activities

● Swifter invoice turnaround

● Reduced process costs

Ricoh solutions

● A tailored i-Invoicing solution

● Managed off-site service

● Automated processing

● Manual validation

● Digital Cloud-based library

Dalkia

ChallengesDalkia is Europe’s leading energy service provider, managing and maintaining more than 100,000 energy facilities on behalf of its clients.

The company’s tailor-made eco-efficient solutions save money. They also reduce carbon dioxide emissions and release manpower.

Dalkia employs more than 50,000 people in 42 countries, and had a turnover of €8.6 billion in 2010.

The company’s Spanish operation is growing rapidly, with new customers benefitting from managed energy services.

Business expansion has accordingly increased back-office administration. The accounts payable department has, for example, seen the volume of supplier invoices surge.

Providing an outsourcing invoice capture service that saves Dalkia €200,000 annually

Ricoh provides a tailored i-Invoicing service for the Spanish operation of Dalkia. We combine intelligent data capture and automated processing to improve the integrity of the company’s

financial data. The service has eliminated time-consuming manual processes, saving Dalkia €200,000 annually.

Manual processing of supplier invoices stretched internal resources. Basic processing, which encompassed recording invoice data, filing copies and acknowledging receipt, took an average five minutes per invoice.

The Spanish operation had to process 10,000 invoices monthly. This wasted 800 work-hours monthly, equivalent to 3.5 full-time employees.

Dalkia recognized the constraints of processing invoices internally, so it sought a much more effective solution through electronic processing, which could streamline efficiency and save money.

The company chose Ricoh to provide a fast and effective managed service that could accommodate business growth down the track.

MDS Case Study

5Corporate Profile

SolutionsLike Dalkia, Ricoh provides managed service solutions. Ricoh’s i-Invoicing service leverages the Cloud to make it simple for customers to handle paper-based and electronic invoices. Ricoh processes all supplier invoices for Dalkia and presents essential information in an easily managed electronic format.

Ricoh provides i-Invoicing services for blue-chip companies across Europe, so it drew on its extensive managed service facilities to easily accommodate Dalkia’s invoice volume. Dalkia now forwards all of its inbound invoices to Ricoh’s shared service center in Madrid for processing.

Operatives at that center scan Dalkia’s supplier invoices, mak-ing digital copies and storing invoice data. Intelligent soft-ware simplifies capture.

We automatically recognize, extract and record key fields, such as the supplier name, invoice number, date and invoice value. We manually validate missing data.

After capturing invoice data, we transfer it to Dalkia for uploading to that company’s purchase ledger system. Dalkia can access digital copies of invoices available through the i-Invoicing Cloud.

Once we upload invoices to the i-Invoicing Cloud, an auto-mated acknowledgement goes to suppliers to confirm receipt.

ResultsRicoh provides a managed end-to-end service for Dalkia. Au-

tomated processing eliminates human error and records in-

voice data accurately. We lodge supplier invoices in Dalkia’s

purchase ledger system within 24 hours of receipt, keeping

an accurate and up-to-date record of liabilities available to

management.

Dalkia’s purchase ledger clerks no longer waste time inputting

data and filing invoice copies, so they can use their time more

productively.

Same-day automated acknowledgement of invoice receipt

has reduced the number of supplier phone calls. Dalkia’s peo-

ple can quickly answer inquiries because digital copies are in-

stantly available from the Cloud.

At current volumes, Ricoh’s i-Invoicing setup saves Dalkia

around €200,000 annually. Another advantage is that the i-In-

voicing solution is fully scalable. As Dalkia’s business and sup-

plier invoice volumes increase, Ricoh can absorb the growth

without Dalkia needing to increase headcount.

An additional benefit for Dalkia is that Ricoh’s shared service

center archives supplier invoices. Dalkia can readily access the

archive through the i-Invoicing Cloud, which offers secure

data backup and continuity if a disaster occurs.

Ricoh is the only provider in its sector to meet the ISO 27001

standard for information security worldwide.

About DalkiaDalkia is Europe’s leading provider of power facilities management and maintenance services. The company saves 5.6 million metric tons of carbon dioxide annually by streamlining primary energy efficiency and supplying renewable energy. Headquartered in France, Dalkia has around 52,000 employees in 42 countries providing services for more than 110,000 power facilities. The company had a turnover of €8.6 billion in 2010.

6 Corporate Profile

“Ricoh UK’s ITIL trained personnel provide Manchester Airports Group with a com-plete ITIL-based managed IT service. We also assist as needed with third party hard-ware and software procurement.”— Helen Weaver IT Services Manager Ricoh UK Ltd.

Manchester Airports Group

ChallengesManchester Airports Group needs to manage its IT systems and technology infrastructure seamlessly for all four of its airports. So, it turned to Ricoh UK Ltd. Says Helen Weaver, IT Services Manager at Ricoh UK, “The group required an experienced IT solutions and services provider to manage its business-critical systems and underlying technology on a 24/7 basis across four geographically removed locations.”

24/7 managed IT service from Ricoh helps Manchester Airports Group maintain essential information systems

The IT infrastructure is critical to the day-to-day operation of airports. Passengers rely upon flight information displayed on monitors located in arrival and departure halls. Airline personnel use terminals to check in passengers and printers to label baggage. Back office IT systems facilitate smooth, efficient and hassle-free passenger service.

SolutionsManchester Airports Group’s IT infrastructure is managed by Ricoh. Using Information Technology Infrastructure Library (ITIL) service management methodology, Ricoh provides 24/7 support for systems and technology.

Ricoh personnel run the integrated IS Service Desk and using network tools and utilities, they control the desktop and server environments, minimising the number of IT incidents.

Ms. Weaver says that, “Ricoh UK’s ITIL trained personnel pro-vide Manchester Airports Group with a complete ITIL-based managed IT service. This includes anytime remote and desk-side support through an integrated IS Service Desk and ongoing management and maintenance of the client’s broader hardware environment, notably for PCs, laptops, servers and printers. We also assist as needed with third party hardware and software procurement.”

ResultsManchester Airports Group found it easy to renew Ricoh’s contract because of a proven ability to fulfill service level agreements. The Group sees trust and flexibility in the relationship, which adds value to operations.

The Group considers Ricoh a partner that is integrated into its business. Ricoh employs ITIL methodology, a best practice standard for delivery of IT services. Both sides talk the same language and enjoy a consistent and effective approach to IT service delivery.

ITS

About Manchester Airports GroupManchester Airports Group is the largest domestically owned airport operator in the United Kingdom. The group’s airports in Manchester, East Midlands, Bournemouth and Humberside serve more than 29 million passengers annually and contribute £3.2 billion to the local economy.

Case Study

7Corporate Profile

“Ricoh has helped Kraft to not only con-solidate output but also to produce a more strategic document workflow process. It’s a win/win partnership for our environ-mental and cost reduction targets.”— Laura Brockob (left) Senior Global Account Manager Ricoh Americas Corporation

Kraft Foods

ChallengesIn April of 2008, Kraft and Ricoh signed a global contract to help the organization drive document management initia-tives that reduce costs and improve both productivity and sustainability.

The story began when Kraft IT analyzed their printer fleet globally. “We had more printers than employees at every Kraft HQ location,” states Julie Nash, the Kraft program sponsor. “We had a huge opportunity to not only upgrade to the latest technology, but to consolidate and standardize our fleet for tremendous savings.”

Personal printers were a problem. Many of Kraft’s personal printers were over 7 years old. These devices are very expen-sive to operate and maintain. The challenge was convincing employees to ‘give up’ their desktop models as this was a voluntary program. After creating awareness of the environ-mental benefits of using networked printers, many employ-ees wanted to contribute to a ‘greener’ office. The new multifunction devices not only default to duplexing, they are much more energy efficient and have a substantially lower cost per page.

SolutionsKraft’s Sustainable Output Initiative supported by Ricoh Americas Corporation follows a four step process. The first is to provide a thorough inventory of current equipment and consolidation opportunities. The second is to recommend a future plan based on specific productivity and sustainability measures. The third is to install the new multifunction de-vices and network printers to realize the benefits. The fourth is to continuously assess the fleet and look for optimization or underutilization and continue to educate users on how to work more efficiently online, reducing paper.

Results“Ricoh has helped Kraft to not only consolidate output but also to produce a more strategic document workflow pro-cess,” says Laura Brockob, the Ricoh Americas Corporation

Less paper and more green

Kraft Foods is the world’s second largest food company. The company tasked Ricoh to deploy theTotal Green Office Solution (TGOS) to tackle rising fleet management issues stemming from corporate growth

and to help address increasing cost and environmental impact challenges.

Senior Global Account Manager for Kraft. “Our fleet man-agement experts work behind the scenes by remote moni-toring to make sure the print environment is running effi-ciently.” Usage is reviewed in order to achieve optimal device-to-user-ratios and make sure the fleet of devices is aligned properly with actual volume. In addition, Kraft is also able to utilize less energy, paper and toner through Ricoh’s technology. Ms. Brockob adds that, “It’s a win/win partner-ship for our environmental and cost reduction targets that are being implemented in North America, EMEA and Asia Pacific.”

As a result of this program, Kraft has seen a 30% reduction in overall print expenses. This translates into significant savings in electricity, space and paper usage. Employees feel good about small changes they can make for a ‘greener’ office environment.

TGOS

About Kraft FoodsKraft Foods Inc. is a global snacks powerhouse with an unrivaled portfolio of brands. It markets biscuits, confectionery, beverages, cheese, grocery products and convenient meals in approximately 170 countries. Kraft Foods had 2010 revenue of $49.2 billion, more than half of which was earned outside North America.

Case Study

8 Corporate Profile

Ricoh constantly seeks to deliver new value to accommodate changing work styles by offering an array of such imaging equipment as MFPs and printers and other hardware. Under-pinning these offerings are complete solutions that range from supplying software and consumables to constructing and supporting information technology environments, managing networks, and providing maintenance services and user support. We manufacture and market thermal media, optical equipment, semiconductors, electrical compo-nents, and measuring equipment. We also supply digital cameras and offer financial and logistics services through subsidiaries.

Imaging and Solutions

Delivering an array of productivity-enhancing solutions

This compact, desktop printer can

crisply output up to 32 color or

monochrome pages per minute. It

performs comfortably for work-

groups needing to quickly print

long documents. A new 4.3-inch

color touch panel enhances

usability. This model economically

prints a wide range of documents,

including spreadsheets and other

oversized business applications.

Laser PrintersIPSiO SP C731

1st Share of global A3 MFP market

(including single function copiers, in 2012 in terms of shipments)

This was the second consecutive year in which Ricoh secured the top spot in this category.

Source: IDC’s Worldwide Quarterly Hardcopy PeripheralsTracker, 2013 Q1.

Ricoh engineered this MFP to work

the way its users do. The Multi-

Link-Panel, a next-generation user

interface, makes it possible to use

extensions, add applications, and

connect to the cloud. This compact

model delivers up to 60 mono-

chrome or color pages per minute.

A host of energy-saving features

contributes to a far lower typical

weekly electricity consumption

value than predecessors. At the

same time, this model can preserve

resources and productivity by

recovering from sleep mode in just

5.9 seconds.

MFPsRICOH MP C6003

9Corporate Profile

This 55-inch whiteboard enables

business meeting participants to

interact by writing on shared

images. It can share content from

Windows and Macintosh PCs,

tablets, smartphones, and other

devices. Users can save screen

content to USB memory or share by

email with the click of a button.

People in different locations around

the world can exchange and view

information in real time as if they

were in the same room, greatly

enhancing workflow efficiency.

Interactive WhiteboardsRICOH Interactive Whiteboard D5500

can handle larger meetings. The

application also supports iPhone

and iPod touch devices to enhance

the effectiveness of presentations.

This tablet application for paperless

meetings and presentations extends

its capabilities with RICOH Confer-

ence Center server software so it

SoftwareRICOH Smart Presenter

This color digital printer is designed

for high-quality, low-cost output in

production environments. New

Ricoh-developed technologies

enable printing on envelopes of

various sizes and on specialty

stocks. This model also draws on

proprietary oil-free polyester

polymerization toner and Vertical

Cavity Surface Emitting Laser

technology to deliver professional

resolution.

Production PrintingRICOH Pro C5110S

This vertical projector incorporates

Ricoh’s proprietary free-form

surface mirror and can deliver

48-inch coverage from as near as

11.7 centimeters to a screen. This

model is also highly portable,

weighing around 3.0 kilograms,

and can be set up in the tightest

locations.

ProjectorsIPSiO PJ WX4130N

10 Corporate Profile

Supporting industry progress and innovation

Industrial Products

This micro-ATX motherboard offers

outstanding reliability and helps

customers maintain stable supplies of

products, thereby boosting their

competitive edge.

Embedded ControllersFB19M

We contribute to industrial and

social progress by developing and

marketing image processors, power

management ICs, communications

ICs, and other devices that deliver

advanced features and conserve

power for customer systems.

Electronic DevicesImage Processors

Our high-quality factory automation

cameras and lenses help customers'

production lines achieve even higher

efficiency and reliability. We also

supply security cameras and lenses

and related products, including

surveillance cameras.

FA SecurityFA Security Cameras and Lenses

Rewritable Hybrid MediaRECO-View RF Tag Series

This series integrates Ricoh’s

proprietary thermal rewritable

technology and radio frequency

identification tags. Our rewritable

hybrid media makes digital

information visible at a glance,

making it ideal for parts manage-

ment, purchasing logistics, and

numerous other applications.

11Corporate Profile

This successor to the outstanding GR

DIGITAL IV retains the pocket

compactness and precision of the

renowned GR series. It incorporates

an APS-C size CMOS sensor to

enable routine high-sensitivity

shooting at ISO 3200 and is low-pass

filter-less to ensure clear depiction all

the way to the edges of images. The

new GR LENS offers a fixed focal

length of 28mm. Also new is the GR

ENGINE V, which ensures high-

performance image processing to

produce natural, sharp images and

suppress saturation for certain colors.

GR

Revolutionizing photography with outstanding quality and features

Digital Cameras

and an easy operability rivaling

many high-end models. The lens

kits feature simplified weather-

resistant lenses to greatly enhance

dependability.

This entry-class digital SLR camera

features a compact and light body

that is weather-resistant and

dustproof while offering full-

fledged shooting specifications

PENTAX K-50

Other

deliver outstanding image quality

and high-sensitivity performance.

A family of seven specialty lenses

provides an array of effects for

effortless and inspired

photography.

This flagship model in the Q series

employs the world’s smallest and

lightest interchangeable lens

system*. Fitting comfortably in the

palm of a hand, this camera

employs a large image sensor to

PENTAX Q7

*As of August 1, 2013, based on Ricoh Imaging Company, Ltd., research

superb operability and maneuverability

of this camera make outdoor

shooting effortless and comfortable

for demanding photographers.

This lens-interchangeable digital SLR

camera employs a professional back

with a large image sensor to deliver

around 40 effective megapixels. The

PENTAX 645D

12 Corporate Profile

To screen

Free-form mirror

Inflectionmirror

Lenses

Display panel(original image)

Projection optical system using a unique inflected optical system

Innovating technologies that support changing work styles

Since its establishment 77 years ago, Ricoh has expanded its business domain from cameras and diazo copiers to encompass today’s MFPs, solutions, and services. We have spawned numerous innovations over the years in such fields as optics, chemical materials, electrophotogra-phy, mechatronics, communication, semiconductors, and inkjets, as well as in image processing, software, and information technology.

We have combined capabilities in these areas with fundamental tech-nologies relating to the environment, production, quality management, and simulations to consistently innovate numerous advanced technolo-gies and create new value.

Ricoh has driven technological progress to make information more accessible and enable people to work anytime, anywhere. Business today has to be global, flexible, and speedy. We will therefore continue to innovate products and services that support changing work styles and collaborative processes, accelerating research and development through Open Innovation.

• Unified Communication System• Projection systems Video and audio technologies

Cloud service technologies

• Managed Document Services• IT Services • Production printing Software and IT technologies

Authentication and security technologies

Color management technologies

• MFPs • Printers • Digital cameras Image processing technologies

Precision control technologies

Controller and network technologies

Inkjet technologies

• Plain-paper copiers • Facsimile machines Electrophotographic technologies

Mechatronics technologies

Communication technologies

Semiconductor technologies

• Diazo copiers • Analog cameras • Sensitized paper Optical technologies

Chemical materials technologies

Precision processing technologies

44,972 Number of patents issuedworldwide (as of December 31, 2012)

Technological Innovation

■Ricoh Visual Search (RVS) technology — Ricoh Innovations, Inc., in Silicon Valley developed RVS for easily retrieving on-line information associated with text and images. Potential applications include using a smart phone to capture an image of an advertising brochure and automati-cally display related videos, images, text, or other information.

■ Ricoh’s major products and technologies

■ Freeform mirror — The freeform mirror underpinning our ultra-short-throw PJ WX4130 projector minimizes distortion while enlarging images. We folded the beam path in the optical system to create a compact and lightweight projector that delivers outstanding optical performance.

13Corporate Profile

■ The P3000 videoconferencing system is as compact and portable as a notebook PC and is easy to use over the Internet. Ricoh built a new Machine-to-Machine platform that employs communication control and cloud technologies. This makes it possible to manage all equipment statuses on the cloud to enable communication anywhere and any-time. Ricoh eliminated the problem of video

and audio cutoffs in videoconferences with its Machine-to-Machine platform and H.264 SVC, a new video codec that controls video quality according to network bandwidth and data congestion, thereby ensuring trouble-free communication. The P3000 thus fulfills customer needs by enabling communication anywhere, anytime, and with anyone.

Anytime, anywhere, and with anyone.RICOH Unified Communication System P3000

Visit the following site for details:http://www.ricoh.com/about/company/technology/

14 Corporate Profile

As globalization progresses, our society faces an increasing number of

challenges on a global scale that are diverse in nature, traverse various

aspects of society, the economy and the global environment. These issues

are too intricately intertwined by multiple factors to be addressed by the

public sector alone, including national governments, inter-national

organizations and the social sector. Against this background, expectations

are rising for private companies that possess a wide range of global

resources to contribute to solving these complicated social concerns.

As such a corporate entity, the Ricoh Group works to meet these social

challenges, clarifying its stance under two principles: “contribution to

resolution of social issues through business activities” and “commitment

to and responsibility for social contribution.”

141 One of the World’s Most Ethical Companies for five straight yearsIn March 2013, the Ethisphere Institute, a

leading international think tank, named

Ricoh as one of the 141 world’s most ethical

companies for the fifth straight year.

Fulfilling our commitment to contributing to a sustainable future for business, society, and the Earth

Corporate Social Responsibility

Main activities

Ricoh Science Caravanhttp://www.ricoh.com/about/sustainability/topics/social/05_01.html

Ichimura Nature School in the Kanto Regionhttp://www.ricoh.com/about/sustainability/topics/social/02_01.html

Social Contribution Club "FreeWill"http://www.ricoh.com/about/sustainability/topics/social/04_01.html

Education Support Program in Indiahttp://www.ricoh.com/csr/india_edu/

Great East Japan Earthquake support activitieshttp://www.ricoh.com/about/sustainability/topics/social/03_01.html

■ CSR disclosure

http://www.ricoh.com/csr/

■ Value-Creating CSR

Sustainable society and business growth

Voluntary responsibilities to society

Areas of CSR Initiatives

● Community involvement and development (Social/Economic Infrastructure Development, Respect for People, Living Standard Improvement, etc.)

● Sound youth development● Ensuring environmental sustainability● Support for tackling environmental

and social problems

● New market/new customer development

● Marketing methods● Innovations● Human resource development● Improvement of employee loyalty to

the company● Improvement of brand value

Resolution of social issues Business growth

Contribution to resolution of social issues through

business activities

Fundamental responsibilities to society

Commitment to and responsibility for social

contribution

• Increase customer value by offering products and services that embody the RICOH Brand Benefits

• Offer safe and reliable products and services

• Increase corporate value by achieving sustained growth• Timely and appropriate information disclosure and communication

• Build partnerships based on mutual trust and fair trade• Promote socially responsible activities across the value chain

• Contribute to solving social issues through social contributions and business activities

• Respect the culture and customs of the countries and regions in which we operate and contribute to their development

• Promote workplace health and safety and develop human resources• Promote respect for employee diversity and work-life balance

• Conduct business activities in an environmentally friendly manner and contribute to the reduction of environmental impact

• Contribute to the maintenance and restoration of the Earth’s self-recovery capabilities

Customers

Shareholders and investors

Business partners

Society

Employees

Global environment

■ Primary activities for stakeholders

15Corporate Profile

Aiming to develop new businesses that lead to community development in rural villages in India

Despite rapid economic growth, many people in emerging and

developing countries remain at the Base of the Pyramid (BOP) in that

they still suffer from severe poverty. Ricoh responded by launching the

BOP project under its value-creating CSR concept, the initial step being

at a rural village in Bihar, India, in 2010. Ricoh sent employees to stay in

local communities to understand their culture and customs and build

trust. The staff then conducted field research, based on which Ricoh is

discussing sustainable business project plans with local parties. Since

2011, the project has implemented a range of initiatives to cultivate

entrepreneurship and assist start-ups, focusing on business creation and

female empowerment. Ricoh intends to develop its own business by

offering new products and services to local entrepreneurs so that they

can expand their operations.

Visit the following site for details: www.ricoh.com/csr/activity/soc_harmony/bop.html

Ricoh staffers evaluating local entrepreneurs for BOP project

Training prospective print shop entrepreneurs Entrepreneur of first women's shop under BOP project

Value-creating CSR initiatives: Base of the Pyramid Project

16 Corporate Profile

Simultaneously achieving environmental conservation and profits

1 Identifying and reducing the total environmental impact at all stages of the lifecycle

2 Putting priority on inner loop recycling and promoting a multitiered recycling system2-1 More economically rational recycling 2-2 Reducing the needs of new resources with greater use of recovered resources

3 Establishing a partnership at every stage

Environmental crises are forcing companies to lead social transfor-mations. The Ricoh Group aims to remain a valued and respected member of society by conserving the environment while generating profits through its businesses. We are developing cross-sectional environmental technologies that contribute to conserving biodiver-sity to help the earth to regenerate.

Contributing to social sustainability based on the Comet Circle concept

Both Ricoh and society must change to materialize social sustainability. We therefore established the Comet Circle in 1994 as the basis for fostering such a transformation. The Comet Circle presents our stance on reducing environmental impact, reflecting our scope as a manufac-turer and seller and the entire lifecycles of our products, including upstream and downstream activities.

We factor the Comet Circle into all aspects of our business in recog-nition so that we can make the greatest contributions to reducing environmental impact because of our involvement in early phases of product lifecycles.

87.5% Our mid- and long-term environmental impact reduction goals

All Ricoh Group employees engage in envi-ronmental protection activities. We consider it vital for such efforts to deliver lasting results and focus on the long term. We therefore formulated environmental impact reduc-tion goals for 2020 and 2050. We employ back-scanning for those years in establishing targets in three-yearly environmental action plans.

• Energy conservation and prevention of global warming Reduce total lifecycle carbon dioxide emis-sions by the Ricoh Group (including emis-sions of the “five gasses” converted into CO2) from the fiscal 2000 level by: • 30% by 2020• 87.5% by 2050

• Resource conservation and recycling (1) Reduce the new input of resources

from the fiscal 2007 level by:• 25% by 2020• 87.5% by 2050

(2) Reduce the use of or prepare alterna-tive materials for the major materials of products that are at high risk of depletion (e.g., crude oil, copper and chromium) by 2050.

• Pollution preventionMinimize risks of chemical substances throughout the product lifecycle by 2020 in compliance with the Strategic Ap-proach to International Chemicals Man-agement (SAICM) * Revised in March 2012

Environmental Management

■ Comet CircleTM—Our social sustainability concept

Product manufac-

turer

Partsmanufac-

turer

Materialsmanufac-

turer

User of recycling materials

Shreddercompany

Finaldisposal company

Thermal energy

collection company

Shredder dust

Fossil and mineral resources etc.

Metals

Disassemblyoil

Open loop materials recycling

Closed loop materials recycling

Reuse of products

Reuse of parts

Sorting and disassembly

Crushing of productsLand�ll

Long use

Partsrecoverycenter

Oil recovery company, smelting company

Materialsrecoverycompany

Recyclingcenter

Materialssupplier

Productrecoverycenter

Collectioncenter

Sales company

User

Generation of raw materials • Chemical recycling • Metals recycling

Energy recovery(Energy, CO2)

Maintenancecompany

©1994 RICOH

17Corporate Profile

■ Ricoh was the first to install a completely solar-powered billboard in New York’s famed Times Square. Solar power charges storage batteries that illuminate LED floodlights. Daily power generation is around 16 kilowatt-hours, preventing annual carbon dioxide emissions of about two metric tons. When we decided to install the billboard, we were prepared to accept that the sign might go

dark if unable to secure sufficient power because of the weather, as such situations would actually underscore our corporate commitment to natural energy. In 2011, we installed an eco-billboard in London that employs both solar and wind power and set up another eco-billboard in Sydney.

Our eco-billboards underscore our commitment to environmental management

New York

Sydney London

Visit the following site for more details or

read the Ricoh Group Sustainability Report:

http://www.ricoh.com/environment/

18 Corporate Profile

The Ricoh Group has sales and support, production, and research and development operations in around 200 countries under regional headquarters in Japan, the Americas, Europe, and the Asia-Pacific & China.

Delivering outstanding products and services worldwide

■ Sales and supportOur four regional headquarters focus on sales and support that balance local reach and our global strategies.

■ ProductionRicoh bases its global manufacturing and supply system on two key concepts. One is to site plants where the overriding consider-

ations are efficiency and quality. The other is to manufacture where the prime requirement is to accommodate the demands of

local customers more swiftly.

■ Research and developmentWe built a global research and development structure that harnesses outstanding talent and technical assets to innovate lead-ing-edge technologies for a worldwide market. We draw on local capabilities in R&D collaboration and swiftly reflect customer requirements in our products and services.

Global Reach

Visit the following site for more details or read

the Ricoh Group Sustainability Report: http://

www.ricoh.com/IR/

870.3（FY）0 500 1,000 1,500 2,000 2,500

2,091.62009

1,941.32011

1,924.42013

■ Net Sales

●A

1,903.42012

2,015.82010

1,054.0●B

BA (Billions of yen)Japan OverseasA B

Japan¥870.3 billion45.2%

The Americas¥496.6 billion25.8%

Europe, MiddleEast, and Africa¥421.7 billion21.9%

Other¥135.7 billion7.1%

■ Sales by Geographic Area

FY2013 FY

2013

Imaging & Solutions¥1,685.3 billion87.5%

Other¥146.0 billion7.7%

Industrial Products¥93.0 billion4.8%

Network SystemSolutions¥208.7 billion10.8%

Of�ce Imaging¥1,329.6 billion69.1%

■ Sales by Category

Production Printing ¥147.0 billion7.6%

1,924.4 billion yen

FY 2013

Consolidated net sales

200countries and

regions worldwide

Marketing areas

Approx. 100One of the Global

100 Most Sustainable Corporations in the World

19Corporate Profile

Commitment to teamwork as a global and trusted player

Sponsoring Excellence

We sponsor sports events and stadiums and help foster youth as part of an array of diverse initiatives to

contribute broadly to social progress.

▲ Ricoh Women’s British Open, United Kingdom

▲A.C. Milan, Italy

▲Ricoh Arena, United Kingdom▲ ATP tournaments (Europe and Asia-Pacific)

▲ LPGA Tour Championship Ricoh Cup, Japan

▲Official partner of Museum of Emerging Science and Innovation, Japan

▲Ricoh Coliseum, Canada ©Makoto Hirata

20 Corporate Profile

OA Pioneers

In 1974, Ricoh launched the Rifax 600S, the world’s first high-speed

office facsimile. In 1977, we coined the acronym OA for “office

automation.” During the 1980s, we extended our office productivity

support by rolling out a lineup that included computers and word

processors, optical filing systems, and laser printers.

1970 Ricoh Pavilion at Japan Expo ’70

highlights the theme of a “Better

Vision for Humanity.”

1971 Introduces the Ricom 8 as its first

office computer.

1972 Launches the Ricoh PPC 900, its

first dry-electrostatic-transfer plain

paper copier.

1973 The Rifax 600S, the world’s first

high-speed office facsimile,

transmits a document from Tokyo

to New York via satellite.

1975 Commercializes the Ricopy DT1200,

a wet process-based plain paper

copier that becomes the world’s

top-selling copier. Becomes the

office automation industry’s first

recipient of the Deming Prize.

1976 Establishes the Environmental

Promotion Section. Rifax 600S

adopted for use in the

Montreal Olympic Games.

1977 Coins OA for “office

automation.”

1981 Starts marketing Ricoh brand

dry process plain paper copiers

in Europe and North America.

1982 Introduces the Ricopy FT4060, the first dry-toner plain paper

copier.

1984 The Rifax 1300HS receives a Nikkei Product Excellence Prize.

The Digital Revolution

In 1987, we pioneered MFPs with the IMAGIO 320. In 1996, we helped

popularize digital models by launching the imagio MF200, a compact

and highly affordable MFP. We thereafter released networkable and

color offerings.

Early Years

Ricoh’s origins date to a decision of the Institute of Physical and

Chemical Research to commercialize the fruits of its R&D by setting up

Rikagaku Kogyo Co., Ltd. In 1936, that company established Riken

Kankoshi Co., Ltd. (renamed Riken Optical Co., Ltd., in 1938, and

Ricoh Company, Ltd., in 1963), to manufacture and sell sensitized

paper. The Company started its camera business in 1937. In 1950, it

created Japan’s first mass production structure for cameras, driving

their popularity among consumers. The Company entered the business

machine field in 1955 by launching the Ricopy 101.

1936 Riken Kankoshi Co., Ltd.

established to make and

market sensitized paper, with

Kiyoshi Ichimura appointed

executive managing director.

1938 Renamed Riken Optical Co.,

Ltd. (until 1963).

1946 Kiyoshi Ichimura becomes

president.

1950 Launches the Ricohflex III

camera, which spurred the

popularization of cameras.

1955 Enters office copier field with

the Ricopy 101, its first diazo

model.

1957 Wins Ohkochi Memorial

Production Prize for

establishing mass-production

system for cameras.

1960 Ushers in low-cost, high-

volume office copying with

the new Ricoh offset

duplicator.

1962 Launches the Ricoh Auto Half, a half-framed model that proves a

massive hit.

1963 Renamed Ricoh Company, Ltd.

1965 Introduces the Ricopy BS-1 as its first electrostatic copier.

1968 Kiyoshi Ichimura passes away.

We will continue to revolutionize image processingRicoh started out by marketing sensitized paper and cameras. We have since innovated numerous image process-

ing technologies to offer revolutionary products and services that help improve productivity and create knowledge

A Solid Record of Innovating Value

Ricohflex III

Ricopy 101

Ricopy DT1200

Rifax 600S

77Years

21Corporate Profile

1985 Receives the Ohkochi Memorial Production Prize for developing

a multi-product production system for MFPs. Develops speech

recognition and optical character recognition technology.

1986 Adopts a new corporate logo to mark its 50th anniversary.

1987 The OHP313R overhead projector wins the Good Design Grand

Award.

1989 Signs a Worldwide Sponsorship contract in the facsimile machine

category for the 1992 Barcelona Olympic Games.

1991 The Ricoh California Research Center develops the world's fastest

color imaging compression algorithm. Establishes Ricoh Asia

Industry (Shenzhen) Ltd., a manufacturing subsidiary in China.

1992 Implements the Ricoh General Principles on the Environment to

spell out the Group’s conservation stance.

1993 Ricoh UK Products Ltd. is the first recipient of the Queen’s Award

for Environmental Achievement.

1994 Ricoh UK Products Ltd. receives a Highly Recommended prize

from the European Better Environment Awards for Industry for

its chlorofluorocarbon-free recycling system.

1995 Launches its first digital camera,

DC-1. Acquires Gestetner

Corporation (U.K.) and Savin

Corporation (U.S.).

1996 Ricoh Corporation receives the

first of five straight ENERGY

STAR awards from the

Environmental Protection

Agency of the U.S.

1998 The Rifax BL110 Shataro2 facsimile machine receives the Japan

Machinery Federation President’s Award at the 18th Energy

Saving Excellent Awards.

1999 Receives the the Japan Quality Award.

Going Global

Ricoh’s overseas expansion began in the 1970s, when the Company

began selling on an original equipment manufacturer basis. U.K.-based

Gestetner became part of the Group in the late 1990s as part of efforts

to build a global sales support structure. We have expanded our

operational scope, entering the production printing market and

reinforcing our solutions business while deploying network appliances

linked to cloud services.

2000 Obtains the Eco Mark certification for copiers, marking a first for

the industry.

2001 Receives the Minister of Economy, Trade and Industry Award for

the advanced nvironmental features of the imagio Neo 350

series. Acquires Lanier Worldwide, Inc.

2002 Given the world’s highest ranking for corporate social

responsibility by oekom Research AG (also in 2005 and 2006).

Joins the United Nations Global Compact.

2003 The Ricoh Group receives a Gold Medal from the World

Environment Center.

2004 Acquires Hitachi Printing Solutions, Ltd., which is renamed Ricoh

Printing Systems, Ltd.

2005 Given highest AAA evaluation in the environmental ranking

organized by Tohmatsu Evaluation and Certification Organization

(also in 2006). Given the world’s highest ranking for corporate

social responsibility by oekom Research AG (also in 2006).

2006 Lights up a major billboard atop the San-Ai Dream Center in

Ginza, Tokyo.

2007 InfoPrint Solutions Company, a

Ricoh-IBM joint venture, starts

operations.

2008 Introduces the Ricoh Pro C900

color production printer. Acquires

IKON Office Solutions, Inc.

2009 Releases its first reconditioned

color MFP MP C3500RC/

C2500RC series in Japan.

Produces the world’s first biomass toner, used in the MP 6001GP

MFP. Establishes Ricoh Manufacturing (Thailand), Ltd.

2010 Sets up a 100% eco-powered billboard in New York’s Times

Square. Launches the Projection System business.

2011 Launches the Unified Communication System business to

efficiently integrate video, voice and other information data.

Establishes PENTAX Ricoh Imaging Company, Ltd. Receives the

Award of Director-General of the Industrial Science And

Technology Policy and Environment Bureau, Ministry of Economy,

Trade and Industry for its dry washing technology that removes

residue without solvents or water.

2012 Releases MP 9002/7502/6002/6002GP series, the industry’s first

digital high-speed monochrome MFPs that feature a number of

steel parts made from steel scrap. Ricopy 101, the diazo copier

launched in 1955, is included in the list of Japan’s Mechanical

Engineering Heritage.

2013 Listed in the “Global 100 Most Sustainable Corporations in the

World” by Corporate Knights, Inc. of Canada for the ninth year

in a row. Selected for inclusion in the FTSE4Good Global Index,

a leading stock index for sustainability investment for 10 years in

a row.

Visit the following site for details: http://www.ricoh.com/about/company/history/

DC-1

Energy Star logo

Ricoh Company, Ltd.Ricoh Building, 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222 Japan Phone: +81-3-6278-2111 http://www.ricoh.com/

Ricoh Americas Corporation70 Valley Stream Parkway Malvern, Pennsylvania 19355, U.S.A. Phone: +1-610-296-8000 http://www.ricoh-usa.com/

Ricoh Europe PLC20 Triton Street, London. NW1 3BF, United KingdomPhone: +44-20-7465-1000 http://www.ricoh-europe.com/

Ricoh Asia Pacific Pte Ltd.103 Penang Road #08-01/07, VISIONCREST Commercial, Singapore, 238467 Phone: +65-6830-5888 http://www.ricoh-ap.com/