mohammed aaref

Mohammed Aaref HICT Supervisor at Hamad Medical Corporate

Doha, Qatar

Contact Information

Email Address: [email protected]

Mobile Phone: +974.66869797

Day-time Phone: +974.40250 (Ext. 433)

Evening-time Phone: +974.4487 (Ext. 4706)

Country: Doha, Qatar

Zip/Postal Code 3050 HICT

Education

- MBA student (1 year remaining)

- Bachelor's degree / higher diploma, Computer science and Physics

at Ain Shams University

Location: Cairo, Egypt

Completion Date: March 2002

Personal Information

Birth Date: 1 August 1977 (Age: 38)

Gender: Male

Nationality: Egypt

Additional Nationalities: Qatar

Visa Status: Residency Visa (Transferable)

Marital Status: Married

Number of Dependents: two

Driving License Issued From: Egypt; Qatar

Experience (+ 10 Years)

mailto:[email protected]

Target Job

Target Job Title: Senior Manager - IT/ Network & System Management – Infrastructure Head/Manager - User Support

Manager

Target Job Location: Qatar – GCC – Any

Career Objective: An IT professional with 10+ years of exceptional track record in system administration, IT

infrastructure development, network/server management, System analyst, IT Project Management,

Team leader and Supervisor seeking a Challenging position with a dynamic organization to contribute

accrued skills in driving organizational objectives and charting a mutually beneficial growth path.

Target Industry: Support Services; Computer/Software; Information Technology; Administration;

Technical/Maintenance; Business Support.

Employment Type: Employee

Employment Status: Full time

Career Level: Pro-Career

Notice Period: 2 months or less

Head of IT Operations (Infrastructure Supervisor)

at Hamad Medical Corporate

Location: Doha, Qatar,

Company Industry: Healthcare,

Role: Technology/IT

May 2012 - Present

Highlights:

• Supervisor of Windows and Server operations team, which align and implement critical projects involving multiple departments as stakeholders.

• Efficiently managed computer system comprising of Servers (AD with 3x K users, Exchange 2010 servers 30 K Mailboxes, WSUS, Symantec Endpoint antivirus, File servers (Clustered & DFS, System Center, Lync, VMWare, Next think, Change Auditor, etc.).

• Designing the team Plan, Work Flow, Budget and Evaluation.

Key Responsibilities:

• Evaluating and identifying organizational requirements to establish operating procedural standards, recommending Infrastructure (hardware/ software) requirements in addition to up gradations, to ensure acceptable levels of security and data recovery plans.

• Performing resource estimation for IT project team task, delegating authority, and

motivating team members to align efforts on the project.

• Providing updates/ adjustments to project plan as necessary to ensure project continues to meet key deliverables.

• Ensuring compliance with organizational requirements and leading commercial

negotiations with vendors for cost effective purchases of hardware peripherals.

• Guiding and motivating team members, imparting continuous on-the-job training for

accomplishing greater operational effectiveness as well as efficiency.

• Managing all IT services of the organization. Designing/ implementing service

maintenance and improvement plans in order to provide best level of support to the end

users.

Key Projects To Credit:

• Member of the biggest implementation on the Health care environment (CIS)

• Upgrade all corporate servers from various versions to the latest OS,

• Upgrade all operation solutions to the latest version like System Center, Lync, Symantec (AV, EV, and MG)

• Implement many useful solutions and tools (Nexthink, Manager Engine (ADmanager, ADAudit, Exchange reporter plus, AD Recovery) Quest Change Auditor, Solar Wind monitor and Patch manager and many others.

IT Manager (Technical management)

at Aamal Company

Location: Doha, Qatar ,

Company Industry: Healthcare, Practitioner and Technician

Job Role: Technology/IT

April 2009 - May 2012

Highlights:

• Manager of the IT Teams to align and implement critical projects involving multiple departments as stakeholders.

• Efficiently managed computer system comprising of Servers (DC 2008, Exchange 2010, ISA

2006, File Server, Backup Exec, Symantec Endpoint server, WSUS, ... etc.).

• Designing the team Plan, Work Flow, Budget and Evaluation.


• Evaluating and identifying organizational requirements to establish operating procedural standards, recommending

Infrastructure (hardware/ software) requirements in addition to up gradations, to ensure

acceptable levels of security and data recovery plans.

• Performing resource estimation for IT project team task, delegating authority, and

motivating team members to align efforts on the project.

• Providing updates/ adjustments to project plan as necessary to ensure project continues to meet key deliverables.

• Ensuring compliance with organizational requirements and leading commercial

negotiations with vendors for cost effective purchases of hardware peripherals.

• Guiding and motivating team members, imparting continuous on-the-job training for

accomplishing greater operational effectiveness as well as efficiency.

• Managing all IT services of the organization. Designing/ implementing service

maintenance and improvement plans in order to provide best level of support to the end

users.

Key Projects to Credit:

• Upgraded the system from windows server 2003 to windows server 2008, Exchange server 2003 to Exchange server 2010.

• Installed and configured - ISA 2006, Symantec Corporate server & clients, WSUS 3.0, GFI

products like LAN Guard, Web Monitor and Mail Essential.

• IT infrastructure implementation for new site office (LAN, WAN, PABX). Upgraded DC to

2008, Exchange 2010, MS-SQL 2008 and implemented Backup and disaster recovery

system.

Network Manager

at IDACO (subsidiary of GMC Egypt)

Location: Egypt ,

Company Industry: Automotive Job Role: Technology/IT

November 2004 - April 2009

Highlights:

• Member of the Corporate Team to align and implement critical projects involving multiple departments as stakeholders.

• Managed the Computer system: Servers (DC 2003, Exchange 2003, ISA 2004, Oracle, File Server, Backup, Symantec

server, WSUS) and Network (Switches, WLAN, Fiber connections)

• Deputed as the leader of the Network and support teams since 2007.


• Implemented connectivity between two factories through Fiber Optics & WLAN as a backup connection.

• Formulated and aligned long-term plans of the IT department with that of various departmental

and organizational objectives.

• Reviewed server security policy on a continual basis for optimal functioning. Assessed network

configuration changes/ modifications conforming that network security is not degraded.

• Oversaw and supervised major issues pertaining to the planning of all systems. Installed / configured

associated hardware, software and network security.

• Ensured optimal technical support for all network, systems, support team and line managers, troub le

shoot problems and implemented corrective solution.

• Evaluated potential of new technologies to respond to the distinctive and specific needs of the organization.

• Designed new IT systems to optimize existent resources to improve throughput thus enhancing

system performance parameters.

System Administrator

at Metro Travel (one biggest Egypt Air agents)

Location: Cairo, Egypt ,

Company Industry: Other

Job Role: Technology/IT

January 2003 - November 2004

Highlights:

• Designed and maintained computer system, network (LAN & WAN) as well as company’s system and

all its 22 branches around Egypt.

• Provided support for a reservation application.


• Monitored network performance and effected immediate measures to rectify technical breakdowns

to ensure effective traffic load distribution as well as evaluated core network processes to design

appropriate systems to achieve significant improvements.

• Oversaw and supervised major issues pertaining to the planning, administration and security

management, of all systems, network and database installations. Chiefly encompassing Internet/Intranet

services, FTP, DNS, NIS/NIS+, NFS, Anti-Virus solution and remote access authorization.

• Incepted blueprint for networking, intranet and security administration systems, with

demarcated database administration systems for various departments.

Other Relevant Experience:

Aug’02 - Jan’04: System and Network Administrator at own business “Micro-scan”, we was giving an IT service for many companies.

Skills

IT Management, IT Service Management, Infrastructure Development, Strategic Planning

Level: Expert | Experience: 10 years Plus | Last Used: Updated

Leadership, Team Management, Motivational Skills, Interpersonal & Communication Skills


Analytical Skills, Ability to Work under Pressure, Decision Making & Problem Solving Skills


Network (Switches, WLAN, Fiber Connections, Network Fault Analysis

Level: Expert | Experience: 7 years | Last Used: 4 years or less

AD, Exchange, ISA, Fileserver, Backup, Symantec Endpoint server, WSUS Level: Expert | Experience: 10 years Plus | Last Used: Updated

Hardware/Software Maintenance, Troubleshooting System Anomalies, System Analyze


Analyzing KPI’s, System Administration, Network Management, Customer Service


Server Management, Server Migration, Service Management


Solutions: System Center, Storage management, VMWare, Symantec EV

Level: Expert | Experience: 5 year or less | Last Used: Updated

Other Certifications, Trainings and Workshops:

• CCNA

• MCSE

• System Center Operation Manager 2007 - 2012

• System Center Configuration Manager 2007 -2012

• System Center Orchestrator 2012

• System Center service manager 2012

• Active Directory Advanced troubleshooting

• Windows 2012 security

• Microsoft Exchange 2013 managing and administration

• Microsoft Lync 2013 Skype for Business

• RHCE

• UNIX "SCO" introduction course at Information system institute (Jul 2003).

• Linux: Essential, administration, and network security at Master-Linux. (Summer 2005).

• 7 Habits of highly effective people.

mohammed aaref

Documents