SAURABH GUPTA Mobile: +91-8860080298E-Mai l : saurabhgupta1480@yahoo.co. in

High Impact HR Generalist with 12 years of rich experienceDefined HR strategy consistent with business strategy and challenges

Delivered sustained organisational growth in dynamic & highly competitive environmentsLocation Preference: Delhi/NCR and Overseas

Profile Summary Led Human Resource Generalist functions for 10000+ employee’s strong companies, including HR shared

services, hiring, on-boarding, performance management, retention & development and benefits Worked as a strategic business partner to general and upper management; provided guidance on how to

best drive HR shared services and talent acquisition functions along with employee engagement and productivity while limiting legal risk exposure through strong knowledge of employment law

Provided effective HR leadership to business for implementation of HR strategies in-line with business requirements; established HR shared services model at global level

Revitalized the HR Department; drove major strategic changes in a short time frame Identified & capitalized on opportunities for and carefully managed changes while providing extensive

counsel, guidance, and influencing expertise; maintained progressive trend on all HR operations metrics despite changes in systems & processes

Core CompetenciesHR Automations Process Transitions/Re-engineering CoEs Set-upsTalent Acquisition Policy Formulation Organization RestructuringPerformance Appraisal Employee Relations HR Operations

Notable AccomplishmentsWith PNB MetLife India Insurance Co. Ltd. Relocated complete HR Shared Services Operations from Bangalore to Gurgaon right from hiring entirely

new Team, Facilitated training & driving KT for the new team and stabilizing processes & partners Recipient of HR Shared Services “Hero” Award twice from the Global HR Team in 2015 & 2016 Recognized as Champion of Change; changed the operating model from location specific practices to

centralized HR Service Delivery and successfully implemented 35+ system automations ,which resulted in attaining cost reduction, higher accuracy and standardization of process & policies

Received Appreciations from India CEO PNB MetLife & Global CEO of MetLife Innovation Center for various Innovative initiatives.

Merit of being selected for visiting Tokyo and coordinated with C Level Executives for strategic implementation Implemented Global Grading Structure across the organization

With WNS Global Services Pvt. Ltd. Played a major role in proposing & implementing:

o HR Shared Services Centralized COE at global level and HRO function( revenue generating model)o Global Hiring/Sourcing COE

Set a landmark in restructuring:o On-boarding process which led to the win-win situation for both HR Shared Services and the hiring Teamo Policies & processes/SOPs and existing practices with Global Structure

E-Personal file management process to ensure compliance & easy information retrieval Steered efforts in completing:

o BB Project on hiring efficiency with a QNS target of $ 1.5 milliono High Impact Lean Project on Communication Strategy and Implementation called “Communiqué”

Improved productivity and reduced cost of HR operations by driving projects such as:o Centralized Global Employee ID generationo Centralized All Personal Files Management Without Any Additional Resource

o Resources Reallocated Due To Improved Efficiency Showcased recruitment & hiring expertise by:

o Developing Smart Hiring tools viz. Socio –recruit and Application cloud and introduced usage of social media such as Facebook for hiring to minimize the hiring cost while satisfying branding needs

o Reducing the number of hiring consultants by 50% Rated Green in all internal & external audits; ensured controls and compliance and strengthened self-

assessment process by ensuring compilation of all documents / artefacts in a systematic manner Implemented Compliance structure for TAG as per ISO 9001:2008 & SOX specifications Attained consistent success in introducing consultant performance evaluation matrix & review mechanism Recipient of:

o Manager Who Shines Award in 2010o Torch Bearer in 2011o TA Leadership League Award by People Matters at All India level for “Best in Recruitment Re-

engineering “ category.

With IBM Daksh Business Process Services Pvt. Ltd. Implemented WWER project & Completed GB Project on increasing first time pass through from 63% to

90% which resulted in achieving overall saving of approx. 1,38,400 USD Recipient of:

o Ovation Award for delivering significant contribution by the teamo Long Association Award for 3 Years for showcasing continued & exceptional performanceo Extra Mile Award

Organizational ExperienceSince Mar’15 with PNB MetLife India Insurance Co. Ltd. as HR Shared Services Country Leader

Key Result Areas: Leading end-to-end employee life cycle for 9000+ employees with over 180 + branches across India

including HRSS,ERP systems, process excellence, HR automations, compliance, BGV & MIS for the country Driving value propositions & changes by balancing people and process strategies Steering Lean/Six Sigma Projects to map employee life cycle management and redesign HR policies & deployment Setting-up and implementing statutory audit process for contingent workers Performing market & industry benchmarking study to drive efficiencies in areas of diversity & inclusion,

gen next workforce, pay, grade & designations structure Attending employee communication forums and grievance managing through Skip Sessions & 1x1s Reporting to Hong Kong based Regional HR Shared Services Team for maintaining ERPs (PeopleSoft &

mPower) for Indian Employees and providing HR Analytics and 20+ MIS reports to the top management of the company (Globally) on a monthly basis.

Working as a part of the Asia HR Shared Services Regional Team and implementing Few Global Projects Supervising a team of 11 employees to manage end-to-end HR shared services for Indian workforce

Jan’10-Mar’15 with WNS Global Services Pvt. Ltd.Growth Path:Jan’10-Jan’13: HR Shared Services Leader PAN India, Mumbai/Manager HRFeb’13-Mar’15: Talent Acquisition CoE Leader PAN India, Gurgaon/Group Manager-HRKey Result Areas:As Group Manager-HR / Talent Acquisition CoE Leader PAN India, Gurgaon Led the integrated workforce management engaged in strategic & operational demand management,

workforce planning, talent acquisition / recruitment, on-boarding, skill management including up-skill & cross skill, employee internal & external referrals, mapping and so on

Designed & implemented a holistic HR strategy to meet short term & long term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost

Developed sourcing plans / strategies, monitored new vendor on-boarding, managed invoicing & recovery, conducted vendor audits and evaluated annual vendors; optimized channel mix & reduced the overall CPH

Acted as the Process Excellence, Automation, Compliance & MIS Lead for WNS HRSS & Hiring Team Built a diverse team of global professionals to deliver on key outcomes for quality of hire, cost per hire,

time to fill and enhanced candidate experience Prepared human resource financial strategies and budgets by analyzing trends, requirements, growth and

anticipated changes

As HR Shared Services Leader PAN India, Mumbai Structured & implemented HR shared services CoE across the organization; developed & implemented

affirmative action plans, compliance programs, SOPs , FMEAs and developed quality matrices. Addressed employee’s escalation by reducing future occurrence through policy/process/system re-engineering As WNS Sports Convener Supervised the launch of numerous programs akin to talent hunt, sports

carnival, fun on floor, community relations, family day, rewards & recognition to improve E-Sat. Assisted management team for performance appraisals and worked as a part of the Core HR Team to

implement new processes & policies across the board Monitored information management on the central data repository and updated the same; managed WFA

Module in PeopleSoft at PAN India Level; reported MIS to the management regarding attrition, hiring, salary plans and appraisals

Reported senior management with SLA dashboards and represented HR functions in WRMs & MRMs Executed all audits (internal & external) for the team and monthly SOX reporting & reviews Delivered induction to top executives (AVP and above) from HR perspective Ensured reference check for all new joiners and existing employees in coordination with third party

vendors at PAN India Level Acted as WNS Certified Interviewer for performing competency based interviews and closing IJPs Steered recovery of pending F&F/outstanding amount from resigned employees

Previous ExperienceJan’05-Jan’10 with IBM Daksh Business Process Services Pvt. Ltd. as AM HR Operations

Key Result Area: Managed HR & Shared services including EU HR, Payroll, Attendance & Leave Management, Payroll

Processing, Claims Reimbursements & Various Employee Letters & Employee Help Desk

Part-Time Assignment Computer Coaching for Engineering Students from Jan’02-Dec’04

Certifications Quality Green and Black Belt trained Certified Competency based Interviewer PMP Trained HR Certificate from the Cornell University, New York and the Harvard University

Trainings Team Leader Up-skilling Program, Basic Blue for New Leaders, Fish, Coaching and Feedback, 7 Habits of

Highly Effective People and PCMM

Education Master of Computer Applications in 2005 Bachelor of Computer Applications in in 2002

Personal DetailsDate of Birth: 14th February 1980Please find the attached annexure for key automation projects

ANNEXURE

Projects Undertaken (Automation)With PNB MetLife India Insurance Co. Ltd. Envisaged ,Developed & implemented :-

o HR Share point for PMLI & Created “Innovations” TAB.o Pre joining de-dup functionality on ERP to curb impersonation & drive compliance.o E-forms to get employee’s consent on various NDAs & compliance related declarations

electronically o 35+ system automations

With WNS Designed, developed & launched online recruitment system E-Recruit for WNS-Very High Impact Tool with

Global Spectrum Conceptualized & Implemented Candidate Registration through Smart Phones & Tablets (Application Cloud) WNS Career Website WNS Socio Recruit Worked with the IT Team to do all UATs and discussed/highlighted all areas where organization

restructuring will make an impact Re-engineered the IJP Process Automated vendor & referral payments. E-Contracts for consultants Usage of SFTP for BGV

With IBM Transitioning of IBM global Reimbursement Tool in Coordination with the Global Team and Handed-over

the Processing to IBM India