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Oracle Software テクニカル・サポート・ポリシー：2020年1月31日 of 37

Oracle Software

2020 1 31

1.

2.

3.

4.

5.

6. Web

7.

8. Global Customer Support Data Protection Practices

9.

10. Hyperion Agile

11.

1.

Oracle Software

http://www.oracle.com/


Oracle Support Services OSS

Nimbula MICROS Systems US Cruise

Web

Web

Nimbula

Software Support Services Terms and Conditions Maintenance Services Policy Standard

Maintenance Program product support policy Support Services policies Support Maintenance Agreement

Maintenance and Technical Support Agreement Maintenance and Support Schedule 2.0 Licensee Support Services

Policy

Oracle Software Oracle Software

PDF

2.


https://www.oracle.com/jp/a/ocom/docs/tsp-soc-ja.pdf


Oracle Store

12

1 i * Database Enterprise Edition Enterprise Edition Options

Purchasing Purchasing Options Data Enterprise Management * Oracle Database

Enterprise Edition Diagnostics Pack self-service module*

Human Resources Self-Service Human Resources 1

ii 1 ** Crystal Ball

1 1 Java Embedded Binary

Java Binary License and Redistribution Agreement BLRA

Java

v Java Restricted Use Binary Oracle Java Platform Integrator

OJPI Java Embedded Binary BLRA Java

Oracle Partner Network Oracle Technology Network Development

Demonstration 1

*

**

・ Database Enterprise Edition Database Standard Edition Database Standard Edition One Oracle

Database Standard Edition 2 Personal Edition

・ Internet Application Server Enterprise Edition Internet Application Server Standard Edition

WebLogic Server Enterprise Edition WebLogic Server Standard Edition WebLogic Suite Web Tier



・ Oracle FLEXCUBE Core Banking

・ Oracle FLEXCUBE Universal Banking for Retail

・ Oracle FLEXCUBE Universal Banking for Corporate

・ Oracle FLEXCUBE Lending & Leasing

・ Oracle Daybreak

・ Oracle Banking

1 Embedded Software

License ESL ) Application Specific Full Use ASFU

1 1 ESL Distribution Agreement Embedded ASFU

Distribution Agreement ASFU Distribution Agreement

Application Package

Full Use

Full Use ASFU ESL

ASFU Full Use 1

ASFU Full Use

Full Use 1

ASFU ESL 1

Software Update

License & Support Oracle Communications Network Premier Support

Extended Support

Software Update License & Support

Extended Support

Extended Support

1

Termination Letter



a

150% b

150% a

b

i

12

ii

i ii

1

Custom Application Bundles



1 Custom Application Bundle

OSS

OSS

OSS 1 1

4 1 USD$250,000

2 4

i ii



1

First Line Support Second Line Support

First Line Support

First Line Support i

ii

iii

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First Line Support

Second Line Support

Second Line Support

Second Line Support i ii



Development Demonstration

Development Demonstration Oracle Partner

Network

Development

Demonstration

3.

・ Premier Support Software Update License & Support Oracle Communications Network Software

Premier Support

・ Extended Support

・ Sustaining Support

Premier Support Extended Support Sustaining Support



Premier Support

GA 5

3 Extended Support

Extended Support Extended

Support

Sustaining Support

・ Lifetime Support Policy: Coverage for Technology

Products PDF

・ Fusion middleware Lifetime Support Policy: Coverage for Fusion Middleware

PDF

・ Lifetime Support Policy: Coverage for Applications PDF

・ Retail Applications Lifetime Support Policy: Coverage for Retail Applications

PDF

・ Sun Lifetime Support Policy: Coverage

for Sun Software and Operating System Products PDF

・ Oracle Linux Lifetime Support Policy: Coverage for Oracle Linux and

Oracle VM PDF

・ OFSS "Lifetime Support Policy: Coverage for Oracle Financial Services

Software” PDF

1. People Tools PeopleSoft PeopleTools

PeopleTools

GA 12

12 PeopleTools Critical Patch

Updates GA 24

PeopleSoft Premier Support Extended

Support PeopleTools


http://www.oracle.com/us/support/library/lsp-tech-chart-069290.pdf

http://www.oracle.com/us/support/library/lsp-middleware-chart-069287.pdf

http://www.oracle.com/us/support/library/lsp-apps-chart-069285.pdf

http://www.oracle.com/us/support/library/lsp-retail-chart-069288.pdf

http://www.oracle.com/us/support/library/lsp-coverage-sun-software-309122.pdf

http://www.oracle.com/us/support/library/lsp-coverage-sun-software-309122.pdf

http://www.oracle.com/us/support/library/elsp-lifetime-069338.pdf

http://www.oracle.com/us/support/library/elsp-lifetime-069338.pdf

http://www.oracle.com/us/support/library/lifetime-support-financial-services-069218.pdf

http://www.oracle.com/us/support/library/lifetime-support-financial-services-069218.pdf


PeopleTools

PeopleSoft

PeopleTools

PeopleTools

i ii

iii 1

2. Oracle Database 12c Release 1 (12.1) 2018 8 2019 7 Extended Support

Extended Support

E-Business Suite E-Business Suite

12.1 2020 12 Extended Support

3. Oracle Database 11gR2 HP OpenVMS on Itanium 11.2.0.4

2019 1 2020 12 Extended Support

Extended Support

E-Business Suite E-Business Suite

11.2 2020 12 Extended Support

4. Oracle Database 10gR2

IBM z/OS Oracle Database 10gR2 2013 8

Extended Support Extended Support

Extended Support 1 Critical Patch Updates

5. PeopleSoft Enterprise Campus Solutions 9.0 Extended Support 2016 1 2019 12

Extended Support



6. JD Edwards EnterpriseOne 9.1 JD Edwards World A9.3 2017 4 2020 3 Extended

Support

Extended Support

7. Oracle Database Standard Edition 2 Oracle Database Standard Edition 2

Oracle Database Standard Edition Oracle Database Standard

Edition One

Oracle Database Standard Edition 2

8. Governance, Risk and Compliance Governance, Risk and Compliance

Sustaining Support 2021 5 1

Application Access Controls Governor 8.x

Configuration Controls Governor 5.x

Enterprise Governance, Risk, and Compliance

Manager

8.x

Enterprise Transaction Controls Governor 8.x

Fusion Governance, Risk, and Compliance

Intelligence

3.x

Preventive Controls Governor 7.x

9. Clintrial Integration Solutions (CIS) 4.6.2. Clintrial Integration Solution (CIS) 4.6.2

Sustaining Support 2020 3 1

10. Java SE 7 2019 6 2022 7 Extended Support

Extended Support

11. Oracle Business Intelligence Applications 11.1.1.10.2: 2020 1 2021 6 Extended Support

Extended

Support



12. WebLogic Server and Coherence 12.1.3: 2020 1 1 2020 12 31 Extended Support

1

4.


Premier Support Software Update

License & Support


・ Critical Patch Updates

・

・

・

・

・ 1 24 7 Web

1 24 7 Web

・ Oracle Financial Services Oracle Banking Platform

OFSAA and OBP Regulatory Update Delivery Policy

・ MySQL Classic Edition Annual Subscription MySQL Cluster Carrier Grade Edition Annual Subscription

MySQL Enterprise Edition Annual Subscription My SQL Standard Edition Annual Subscription

MySQL Subscription MySQL Community Edition*

Software Update License & Support SULS MySQL Community Edition

SULS MySQL Community Edition

MySQL Subscription *Community

Edition GPL General Public License MySQL

・ Oracle VM VirtualBox Enterprise Software Update License & Support SULS

SULS Oracle VM VirtualBox Enterprise

Oracle VM VirtualBox User Manual

・ http://www.oracle.com/jp/support/library/platinum-services-policies-1664597-ja.pdf Platinum

Services


http://www.oracle.com/us/support/library/ofsaa-regulatory-updates-3710637.pdf

http://www.oracle.com/technetwork/server-storage/virtualbox/support/index.html

http://www.oracle.com/technetwork/server-storage/virtualbox/documentation/index.html

http://www.oracle.com/jp/support/library/platinum-services-policies-1664597-ja.pdf


・ 9:00 - 18:00

*

Audit Vault and Database Firewall Database Firewall and Database Firewall Management Server


・ Software Update License & Support

・ 1 24 7 Oracle Unbreakable Linux Network

・

・ Oracle Linux GA 6

Oracle Linux

Backport Schedule https://linux.oracle.com/backport-schedule.html

Oracle Linux GA 6

6

Phase Forward Clinical Development Center Clintrial Empirica (Gateway Signal Trace) InForm

LabPas Software Update License & Support



・ 9:00 - 18:00

・

http://www.oracle.com/us/support/contact/health-sciences-license-support/index.html

・ 9:00 - 18:00

http://www.oracle.com/us/support/library/hospitality-programs-3840568.pdf Oracle

Hospitality Hospitality Programs Software Update License & Support

• Software Update License & Support

• First Line Support 1


https://www.oracle.com/jp/support/support-services-list/index.html

https://linux.oracle.com/backport-schedule.html


http://www.oracle.com/us/support/library/hospitality-programs-3840568.pdf


Oracle Hospitality

1

1 5 1

2 2 6

3 8 24

4 24 48

• 1

• 2

EOD/SOD/Night Audit MyMicros

• 3

MyMicros Oracle Cloud Applications Portal Password Resets

iCare Loyalty

• 4

Extended Support

Premier Support Extended Support

Extended Support Premier Support 3

GA Extended Support SULS

Premier Support Extended Support

Extended Support




・

・

・

・ 1 24 7

・ Web

1 24 7 Web

・ http://www.oracle.com/jp/support/library/platinum-services-policies-1664597-ja.pdf Platinum

Services

・ 9:00 - 18:00

Extended Support

・

Extended Support for Java SE

Java SE Extended Support

・

・

・ 1 24 7

・ My Oracle Support 1 24 7 Web

・ 9:00 - 18:00

Sustaining Support

Premier Support Sustaining Support Sustaining Support

Sustaining Support Software

Update License & Support

・ Premier Support Extended Support Extended Support

Critical

Patch Updates


http://www.oracle.com/jp/support/library/platinum-services-policies-1664597-ja.pdf




・

・ 1 24 7

・ Web

1 24 7 Web

・ 9:00 - 18:00

Sustaining Support

・ Critical Patch

Updates

・

・

・

・ 1 24

・

Sustaining Support for Oracle Linux

Sustaining Support Oracle Linux Software Update License &

Support


・ 1 24 7 Oracle Unbreakable Linux Network

・ Premier Support

Oracle Linux Sustaining Support

・

・ 1 24

・



・

Sustaining Support for Java SE

Sustaining Support Java SE Java SE Support



・ 1 24 7


・ 9:00 - 18:00

Java SE Sustaining Support

・

・

・ 1 24

・

Sustaining Support for Nimbula

Sustaining Support Nimbula Software Update License &

Support

・

・ 9:00 - 18:00

・ [email protected]

・ 9:00 - 18:00

Sustaining Support Nimbula

・

・ 1 24


mailto:[email protected]


Oracle Communications Network Software Premier Support Sustaining Support

Oracle Communication Network Software Premier Support Oracle

Communications Network Premier Programs Diameter Signaling Router &

Integrated Diameter Intelligence Hub Network Function Editions Common Signaling Performance Intelligence

Center Network Function Edition Policy Management Network Function Edition User Data Repository Network

Function Edition Session Border Controller Subscriber-Aware Load Balancer Core Session Manager Session Router

Mobile Security Gateway Operations Monitor Control Plane Monitor Fraud Monitor Application Orchestrator

Evolved Communications Application Server Net-Net Central Elastic Charging

Engine Charging Traffic Monitor Network Service Orchestration Convergent Charging Controller Recharge and

Voucher Management Notification Gateway

Oracle Communications Network Software Premier Support


・

・

・

・ Oracle Communications Network Premier Program

・ 1 24 7


・ 9:00 - 18:00

Oracle Communications Network Software Premier Support

1 1 1

1 15 6 30

2 15 48 30

3 N/A N/A 180



1

・

・

・

Oracle Communications Network Premier Program Oracle Communications Network Software

Sustaining Support

Oracle Communications Network Software Sustaining Support

・ Premier Support

Critical Patch Updates

・ Premier Support

・

・ 1 24 7


・ 9:00 - 18:00

Oracle Communications Network Premier Program Sustaining Support

・ Critical Patch

Updates

・ Oracle Communications Network Premier Programs

・

・

・

・

Oracle Communications Network Software Support Sustaining Support

Oracle Communication Network Software Support Oracle

Communications Network Software Programs Oracle Communications EAGLE



ISO Oracle Communications Performance Intelligence Center Oracle Communications Diameter Signaling

Router Oracle Communications Policy Management Oracle Communications User Data Repository Oracle

Communications Subscriber Data Management

Oracle Communications Network Software Support


・

・ Oracle Communications Network Software Programs

・ 1 24 7


・ 9:00 - 18:00

Oracle Communications Network Software Support

1 1 1

1 15 6 30

2 15 48 30

3 N/A N/A 180

1

・

・

・

Oracle Communications Network Software Program Oracle Communications Network Software

Sustaining Support

Oracle Communications Network Software Sustaining Support

・ Support

Critical Patch Updates



・ 1 24 7


・ 9:00 - 18:00

Oracle Communications Network Software Program Sustaining Support

・ Critical Patch

Updates

・ Oracle Communications Network Software

・

・

・

5.

Oracle Java Development Tools Support

Oracle Java Development Tools Support Sun NetBeans Oracle

Enterprise Pack for Eclipse 2005 10 31 Oracle Technology Network Japan OTN-J

Oracle JDeveloper Oracle Java Development Tools Support


・

・ 1 24 7


・ 9:00 - 18:00


Oracle Developer Studio Tools Support



Oracle Developer Studio Tools Support Oracle Developer Studio

Oracle Developer Studio Tools Support

・

・ 1 24 7


・ 9:00 - 18:00

Oracle Developer Studio Tools Support Oracle Solaris

Oracle Linux

Oracle Application Development Framework Essentials Support

Oracle Application Development Framework Essentials Support Oracle Application Development Framework (ADF)

Essentials


・

・ 1 24 7


・ 9:00 - 18:00


Java SE Support Java SE Support for Independent Software Vendors

2017 6 1 Java SE Support Java SE Support for Independent Software Vendors ISVs

Java SE 7

Java SE Support Java SE Support for ISVs

・



・

・ 1 24 7


・ 9:00 - 18:00

2020 4 30

Java SE

Oracle Java Embedded Development Support Oracle Java Embedded Suite

Development Support

Oracle Java Embedded Development Support Standard Binary Oracle Java SE Embedded Oracle Java

ME Embedded Oracle Java Embedded Suite Development

Support Oracle Java Embedded Suite

Oracle Java Embedded Development Support Oracle Java Embedded Suite Development Support

・

・

・ 1 24 7


・ 9:00 - 18:00

Oracle Java Embedded Development Support Oracle Java Embedded Suite Development Support

Oracle Java SE Embedded



Oracle Java ME Embedded Oracle Java Embedded Suite

NoSQL Database Community Edition Support

NoSQL Database Community Edition Support NoSQL Database Community Edition


・

・ 1 24 7


・ 9:00 - 18:00


Advanced Customer Support

Advanced Customer Support

http://www.oracle.com/contracts ACS

・ Oracle Priority Support

・ Oracle Priority Support for Hotel and Food and Beverage

・ Oracle Priority Support Advantage

・ Oracle Priority Support Connected

・ Oracle Functional Help Desk for Oracle Retail and Hospitality

・ Oracle Retail Store Open Support

・ Oracle Retail Close Support

Oracle Hospitality Cruise Help Desk and Monitoring



Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite


http://www.oracle.com/contracts

http://www.oracle.com/us/corporate/contracts/hospitality-cruise-helpdesk-monitor-3401490.pdf


Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite Oracle E-Business Suite

11.5.10


Tier 1 Support

1 Tax Form 1099

Oracle E-Business Suite 11.5.10 Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business

Suite Software Update License & Support

2019 1 1 2019 12 31 2020 1 1 2020 12 31

Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite My Oracle Support

E-Business Suite Releases– Support Policy FAQ (Doc ID 1494891.1) Severity 1 Fixes and Financials

Legislative Updates for E-Business Suite My Oracle Support

・ Financials Legislative Updates for E-Business Suite 11.5.10 Oracle E-Business Suite

Oracle E-Business Suite release 12

・ Oracle E-Business Suite Oracle E-Business Suite 11.5.10

Oracle E-Business Suite Localized Updates

Oracle E-Business Suite 11.5.10

・ My Oracle Support E-Business Suite 11.5.10 Minimum Patch Level and

Extended Support Information Center (Doc ID 1199724.1) Oracle E-Business Suite Error Correction

Support Policy (Doc ID 11905034.1)

・ E-Business Suite 11.5.10 Configurations with SSL/TLS Encryption (Doc ID

2193395.1)

・ My Oracle Support Additional

Coverage Options for 11.5.10 E-Business Suite Sustaining Support (Doc ID 1596629.1)


https://support.oracle.com/CSP/ui/flash.html


https://support.oracle.com/epmos/faces/DocumentDisplay?id=1494891.1


https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=466427329927388&id=1199724.1&_adf.ctrl-state=153qileody_77




https://support.oracle.com/rs?type=doc&id=2193395.1

https://support.oracle.com/rs?type=doc&id=2193395.1




Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite 11.5.10

Oracle E-Business Suite Software Update License & Support

Severity 1 Fixes and Financials Legislative Updates for E-Business Suite 11.5.10

Severity 1 Fixes and Financials Legislative Updates for E-Business Suite


PeopleSoft Payroll Tax Updates

PeopleSoft Payroll Tax Updates Availability Matrix PeopleSoft HCM HRMS Payroll

North American Payroll Tax Updates for PeopleSoft


PeopleSoft HCM Payroll for North America

1 1


United Kingdom Payroll Tax Updates for PeopleSoft

United Kingdom Payroll Tax Updates for PeopleSoft

PeopleSoft HCM Payroll for United Kingdom

30

4 4

PeopleSoft HCM Payroll Tax

Update

HCM Release 8.8 2017 1 1 2017 12 31

2018 1 1 2018 12 31

N/A

HCM Release 8.9 2017 1 1 2017 12 31 N/A

HCM Release 9.0 2017 1 1 2017 12 31 N/A



2018 1 1 2018 12 31

2019 1 1 2019 12 31

2020 1 1 2020 12 31

HCM Release 9.1 2018 2 1 2018 12 31

2019 1 1 2019 12 31

2020 1 1 2020 12 31

2018 2 1 2019 4 5

2019 4 6 2020 4 5

North American Payroll Tax Updates for PeopleSoft United Kingdom Payroll Tax Updates for PeopleSoft

PeopleSoft HCM Payroll Software Update License &

Support PeopleSoft Payroll Tax Updates My Oracle Support

PeopleSoft Payroll Tax Updates

Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM

Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM Availability Matrix

PeopleSoft Human Capital Management HCM Financials and Supply Chain

Management FSCM PeopleSoft Enterprise Applications


1 Tax Form 1099 1

PeopleSoft HCM

FSCM

9.0 2019 1 1 2019 12

31

2020 1 1 2020 12

31

9.1 2018 2 1 2019 12

31

2020 1 1 2020 12

31

People Enterprise Applications Software Update

License & Support Severity 1 Fixes and United States Tax Form 1099

Updates for PeopleSoft HCM and FSCM My Oracle Support





Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0

Severity 1 Fixes and Legislative Updates for Campus Solutions Oracle PeopleSoft Campus Solutions release 9.0

Oracle Mobile Application Framework (Oracle MAF) Campus Mobile


1

・ 1

・

o Financial Aid

o SEVIS F/M J

o Form 1098

o Veteran’s Benefit Reporting

・ Higher Education Statistics Agency (HESA) Data Futures

・

・ 1

PoepleSoft Campus Solutions

9.0 2020 1 1 2020 12 31


Oracle Campus Solutions Software Update License & Support

PeopleTools 8.55 Codeline and Bundle 55 Severity 1 Fixes and Legislative

Updates for PeopleSoft Campus Solutions 9.0 My Oracle Support




North American Payroll Tax Updates for Oracle JD Edwards EnterpriseOne

Payroll Tax Updates for Oracle JD Edwards Availability Matrix Oracle JD Edwards

EnterpriseOne


Oracle JD Edwards EnterpriseOne

1

Payroll Tax Updates for Oracle JD Edwards EnterpriseOne

JD Edwards EnterpriseOne

9.0 2018 12 1 2020 12 31

North America Payroll Tax Updates for Oracle JD Edwards EnterpriseOne

Oracle JD Edwards EnterpriseOne Software Update License & Support

North America Payroll Tax Updates for Oracle JD Edwards EnterpriseOne My Oracle

Support


Severity 1 Fixes and Tax Form Updates for Oracle JD Edwards EnterpriseOne

Severity 1 Fixes and Tax Form Updates for Oracle JD Edwards EnterpriseOne Availability Matrix

Oracle JD Edwards EnterpriseOne

Severity 1 Fixes and Tax Form Updates for JD Edwards EnterpriseOne

1

・ 1

・ Tax Form 1099

・ Tax Form T5018

・ 1



JD Edwards EnterpriseOne

9.0 2018 12 1 2020 12 31


Oracle JD Edwards EnterpriseOne Software Update License & Support

Sustaining Support JDE Tools

JDE Tools

Severity 1 Fixes and Tax Form Updates for Oracle JD Edwards EnterpriseOne My Oracle

Support


Oracle Market-Driven Support for Oracle Database 11g Release 2

Oracle Market-Driven Support for Oracle Database 11g Release 2 Oracle Database Enterprise Edition

Release 11.2.0.4

2021 1 1 2021 12 31 2022 1 1 2022 12 31


11.2.0.4

1. 1

a. My Oracle Support 1

b. 1

2. 1



a. 2 Software Update License & Support Oracle Database

release 19c

b. 4

3.

Technical Account Manager (TAM)


1. Oracle Database 11.2.0.4 Software Update License & Support

2.

a. Fusion Middleware、Java Oracle Applications SQL Developer Audit Vault Database Firewall

TimesTen MySQL

b.

c. Java

d. Transport Layer Security (TLS)

3. Linux x86 (32 bit 64 bit) Solaris

x86-64 (64 bit) Solaris SPARC (64 bit) IBM AIX on Power Systems (32 bit 64 bit) IBM Linux on

System Z (ZLinux) HP-UX Itanium HP-UX PA RISC (64 bit) Windows x86 (32 bit 64 bit)

Oracle Linux

Oracle Linux

Oracle Linux Oracle VM

https://www.oracle.com/jp/support/policies.html

Oracle VM

Oracle VM

Oracle Linux Oracle VM


6. Web





My Oracle Support

My Oracle Support Web My Oracle

Support My Oracle Support Web Oracle Support Portal Terms of Use

Oracle Support Portal Terms of Use

My Oracle Support

My Oracle Support

Phase Forward InForm InForm CRF Submit Central Designer Central Coding Clinical Development

Center Clintrial Empirica Gateway Inspections Signal Study Topics Trace LabPas Nimbula

MS CRM MICROS Systems

Phase Forward Web Web Health

Sciences License Support

Oracle Unbreakable Linux Network

Oracle Unbreakable Linux Network Audit Vault and Database Firewall Database

Firewall and Database Firewall Management Server Software Update License & Support

7.

Oracle Web Conferencing

Oracle Configuration Manager

Oracle Support Portal Terms of Use


https://www.oracle.com/support/supportportalterms.html



https://www.oracle.com/support/supportportalterms.html


Global Customer Support Security Practices My

Oracle Support

readme

Separate Terms

Separate Terms

Separate Terms Mozilla

LGPL readme

Separate Terms

8. Global Customer Support Data Protection Practices

・ https://www.oracle.com/legal/privacy/services-privacy-policy.html Services Privacy

Policy

・ https://www.oracle.com/corporate/contracts/cloud-services/contracts.html#data-processing

Global Customer Support Security

Practices Global Customer Support

Security Practices

Global Customer Support Security Practices

Global Customer Support Security Practices

PDF

Global Customer Support Security


https://www.oracle.com/legal/privacy/services-privacy-policy.html

https://www.oracle.com/corporate/contracts/cloud-services/contracts.html#data-processing

https://www.oracle.com/assets/gcs-security-practices-soc-168684-ja.pdf



Practices Protected

Health Information

My Oracle Support Doc ID 1227943.1

United States Health Insurance

Portability and Accountability Act HIPAA

Protected Health Information PHI

・ PHI HIPAA

Business Associate Agreement BAA

・ PHI My Oracle Support

・

PHI

・ My Oracle Support

My Oracle Support EEA Personal Data

PHI

9.

Web

1

1 1

・

・

・



https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=298447614971970&id=1227943.1&_afrWindowMode=0&_adf.ctrl-state=wlbagb4cc_4

https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=298447614971970&id=1227943.1&_afrWindowMode=0&_adf.ctrl-state=wlbagb4cc_4


・

1 1 Oracle

Communications Network Software Premier Support Oracle Communications

Network Premier & Sustaining Support Oracle Communications Network Software Support & Sustaining Support

1 OSS

1

24 OSS 1 24 7

1 24

7 OSS 1

2

3

4

10. Hyperion Agile

Hyperion Agile



90

Hyperion

a act or omission

b

c

d

3



11.


https://www.oracle.com/jp/support/contact.html

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