Part II Part II OUTBOUND TOURISM OUTBOUND TOURISM

Unit 3 Unit 3 On the AirplaneOn the Airplane

Teaching ObjectivesTeaching Objectives

Learn how to take care of the group Learn how to take care of the group members when traveling on airplane.members when traveling on airplane.

Learn how to help group members ask Learn how to help group members ask for various in-flight services. for various in-flight services.

Learn how to deal with the sick tourists Learn how to deal with the sick tourists during the travelduring the travel

Learn how to protect the passengers’ Learn how to protect the passengers’ rights when traveling on airplane.rights when traveling on airplane.

Briefing on the Working Briefing on the Working ProceduresProcedures

乘坐飞机时，为避免遗失，全团机票由领队乘坐飞机时，为避免遗失，全团机票由领队统一保管。分配座位时，一般按客人名单顺序统一保管。分配座位时，一般按客人名单顺序或事先抽签的方式决定座次。由于语言受限，或事先抽签的方式决定座次。由于语言受限，乘坐外国航班时，许多游客往往不敢开口要求乘坐外国航班时，许多游客往往不敢开口要求机上服务。领队应能清楚地帮助团友表达所需，机上服务。领队应能清楚地帮助团友表达所需，训练有素的机上乘务员，大都可以应客人的要训练有素的机上乘务员，大都可以应客人的要求提供周到的服务，从供应饮食、安排娱乐活求提供周到的服务，从供应饮食、安排娱乐活动到提供空中购物和救助伤病不适旅客。维护动到提供空中购物和救助伤病不适旅客。维护本团游客享受服务的权益，是领队的职责。本团游客享受服务的权益，是领队的职责。

Warming-up ActivitiesWarming-up Activities

　　 Discuss the following questions in group and Discuss the following questions in group and report the results to the class report the results to the class 　　　　 aa ．． Have you ever travelled on airplane?Have you ever travelled on airplane?　　 bb ．． What kind of food can we expect to have for What kind of food can we expect to have for 　　　　　　　　 dinner when travelling on airplane?dinner when travelling on airplane?　　 cc ．． Why do passengers have to fasten their seat Why do passengers have to fasten their seat

felts felts 　　　　　　 when the plane takes off or lands?when the plane takes off or lands? 　　　　 dd ．． Do you know anything about time difference? Do you know anything about time difference? 　　　　　　 What’s the time difference between Shanghai What’s the time difference between Shanghai 　　　　　　 and Frankfurt?and Frankfurt?

Working Process of Working Process of Check-in at the Airport (ICheck-in at the Airport (I) )

Passenger cabin-- help tourists order meals

And drinks

Passenger cabin -- help tourists who are not

Feeling well

Passenger cabin -- help tourists ask for

on-flight services

Passenger cabin --ask for immigration cards and

Customs declaration forms

Passenger cabin --ask for flight information

Working Process of Working Process of Check-in at the Airport (II) Check-in at the Airport (II)

1.1. Help group members fill in the immigration Help group members fill in the immigration and emigration forms and Customs and emigration forms and Customs declaration cards on the plane declaration cards on the plane

2.2. Take the group going through immigration Take the group going through immigration formalities upon arrival formalities upon arrival

3.3. Help group members locate their luggage at Help group members locate their luggage at the luggage claim area the luggage claim area

4.4. Take the group going through the Customs Take the group going through the Customs Declaration formalities Declaration formalities

Explanation of Texts (I) Explanation of Texts (I)

1.1. Taking meals on the flight Taking meals on the flight

Key WordsKey Words captaincaptain

steward steward

stewardess stewardess

ground crew ground crew

air sick air sick

overhead light overhead light

emergency exit emergency exit

in-flight service in-flight service

Explanation of Texts (I)Explanation of Texts (I)

Useful Expressions Useful Expressions a. Excuse me, stewardess. Would you show me the way a. Excuse me, stewardess. Would you show me the way

to my seat? to my seat? b. My boarding pass says 11 B. b. My boarding pass says 11 B. c. Would you put this bag in the overhead bin for me? c. Would you put this bag in the overhead bin for me? d. Excuse me. May I put my bag in this empty seat besidd. Excuse me. May I put my bag in this empty seat besid

e mee me ？ ？ e. What kind of soft drinks would you like to have, sir? e. What kind of soft drinks would you like to have, sir? f. What would you like, beef or chicken? f. What would you like, beef or chicken? g. Could I have vegetarian dish? g. Could I have vegetarian dish? h. I’d like to save my lunch for later. h. I’d like to save my lunch for later.

Explanation of Texts (I)Explanation of Texts (I)

Culture NotesCulture Notes a. a. We have Curried Chicken with Rice and Stewed Beef We have Curried Chicken with Rice and Stewed Beef

with Noodle.with Noodle. 我们有咖喱鸡饭和红烧牛肉面。 我们有咖喱鸡饭和红烧牛肉面。 b. Coffee will be served in a few minutes. b. Coffee will be served in a few minutes. 过一会就供应过一会就供应

咖啡。 咖啡。 Serve: Serve: 供应；供应； in a few minutes: in a few minutes: 过一会。过一会。 c. c. It’s very considerate of you. It’s very considerate of you. 谢谢您。谢谢您。 Considerate: Considerate:

体贴的，替（人）着想；体贴的，替（人）着想； It was very considerate of yIt was very considerate of you to remember my birthday. ou to remember my birthday. 谢谢你记得我的生日。 谢谢你记得我的生日。

d. We also have diapers, bottles, formula milk, and baby d. We also have diapers, bottles, formula milk, and baby food. food.

我们还有尿布、奶瓶、调好的奶和婴儿食品。我们还有尿布、奶瓶、调好的奶和婴儿食品。

Explanation of Texts (II)Explanation of Texts (II)

2. Taking care of the tourists who are not2. Taking care of the tourists who are not feeling well feeling well Key words Key words sickness bagsickness bag lavatory lavatory first-aid kit first-aid kit snacksnack life jacketlife jacket pillow pillow

ConsolidationConsolidation

Q and AQ and A1. Are you supposed to bring fresh fruits into a cou1. Are you supposed to bring fresh fruits into a cou

ntry when you travel abroad? ntry when you travel abroad? 2. What questions are you required to answer when 2. What questions are you required to answer when

you go through immigration formalities? you go through immigration formalities? 3. If you couldn’t find your luggage at the luggage cl3. If you couldn’t find your luggage at the luggage cl

aim area, what would you do and what would you aim area, what would you do and what would you say to the clerk of the luggage service?say to the clerk of the luggage service?

4. When you go through Customs clearance,4. When you go through Customs clearance, if you got something to declaration, whichif you got something to declaration, which channel should you go through? channel should you go through?

ConsolidationConsolidation Role-playRole-play Situation ASituation A

Your group has just arrived in Bangkok by air. Your group has just arrived in Bangkok by air. You have to go through Customs after landing. You have to go through Customs after landing. You have got bottles of alcohol for your own You have got bottles of alcohol for your own use. Make up a dialogue between you and a use. Make up a dialogue between you and a Customs official. Customs official.

Situation B: Situation B: You are traveling with a group as a tour leader. You are traveling with a group as a tour leader.

You are going the immigration. There are 25 You are going the immigration. There are 25 tourists in your group. Make up a dialogue tourists in your group. Make up a dialogue between a immigration official and you.between a immigration official and you.

AssignmentsAssignments

1. Read the passage “Visa” on Page 93 1. Read the passage “Visa” on Page 93 and complete the following dialogue in and complete the following dialogue in

English. English.

2. Recite the dialogue “Go through the 2. Recite the dialogue “Go through the emigration formalities” and practice it in emigration formalities” and practice it in pair. pair.

Thank　you!Thank　you!