Data sheet

Performing anywhereYou understand the difference mobility makes to an organisation. Both in customer satisfaction (86% of mobility-savvy organisations have seen or expect to see increases) and employee productivity (83% have seen it or expect it1).

People want freedom to work when and where they can be most productive. Outside work, they’ve become accustomed to using their mobile devices as remote controls for their lives. The at-home experience has raised their expectations and over one third of employees want ‘complete flexibility’ over when and where they work2. Mobilisation accelerates the process and helps you get closer to customers.

But making it happen is a challenge. Seamless and secure connectivity across networks, operating systems and different devices is tough. That’s why 78% of enterprises have a mobility strategy, yet 86% say they’re failing to use mobility to transform their business3. You may need to consider access in the building, at home and on the move; including the stress increased bandwidth is likely to put on networks. It has been estimated that 80% of enterprise wireless data traffic comes from inside the building4.

Then there’s security — for 64% of organisations, the security of enterprise data is the top concern when granting access from a mobile device5. How do you connect people to the data and applications they want on the move, while ensuring it’s secure, particularly given the wealth of unsecured personal devices?

BT’s view:Data anywhere drives performance

BT can help you see past these complexities, to focus on the things that count: getting your people (and your organisation) performing anywhere. It’s not the device that’s important, it’s the data.

Smart devices are just another way of accessing, consuming, creating and sharing information. As long as your critical data is secure, technology can connect employees, suppliers and customers safely and effortlessly, whichever device they use and wherever they are. With that understanding, and BT as your partner, you can set your people free.

How we can help: Setting the stage for connectivity and security

With the right approach to mobility, organisations can experience improvements of up to 24% in customer satisfaction, 21% in employee retention and 21% in employee productivity1. We deliver data and applications on the move by connecting to wireless access points, wi-fi hotspots and the mobile network so people have a seamless experience. We secure the data and the device so it’s always safe, regardless of where or how it’s accessed.

Here’s how we can help:

• We can optimise your LAN investment by giving people wireless access to your network in the building (WLAN), so they can connect and work in the way that’s best for them. Our services can help you manage the strain on your network with a solution tailored to your needs — from simple wireless connectivity to sophisticated device and device location aware capabilities.

• Keep your people connected outside the office with remote access to 6.5 million global hotspots through MobileXpress and reduce the cost of expensive data over 3G networks.

• Our Secure Remote Access gives you a way of using applications and accessing data while on the move through an SSL VPN and identity services.

• Mobile Device Management (MDM) helps you to secure, monitor and manage mobile devices.

• Secure, manage and deploy enterprise mobile applications with our Mobile Application Management (MAM).

Here’s proof: Letting stars shine, anywhere

We’ve got the experience and knowledge to get your people (and your organisation) performing anywhere.

• We’ve got experience. We delivered the largest concentration of high-density wireless networks ever created anywhere on the planet — the London 2012 Olympic Park infrastructure.

• We realise the importance of security. We have one of the world’s largest security practices, with more than 1,300 security professionals.

• We stay involved. We monitor more than 300,000 customer devices from our twelve Security Operations Centres around the world.

• We’re always looking to the future. We’ve spent over £4 billion on R&D in the last five years; with 18,000 employees leading innovation and more than 5,000 patents and applications.

• We have legal and regulatory expertise. We have extensive local expertise because of our experience in managing contracts and negotiations across many geographies.

• We provide flexible and scalable solutions. Our managed services, cloud-based infrastructure and flexible commercial packages make it easy for you to take advantage of managed mobility without major capital expenditure.

• And we’re delivering this to our customers today and every day.

Helping our customers stay connected and secure

Flexible working for the Armed Forces with MOD BlackBerryIn the past, security concerns meant that Ministry of Defence (MOD) and Armed Forces personnel were unable to use a device that many of us today take for granted — a smartphone integrated with email. Squadron Leader Steve Donnellan, Military Air Accidents Investigation Branch, Royal Air Force says: “Without question, using the MOD BlackBerry is a game changer for the Military Air Accident Investigation Branch. The ability to access your Outlook contacts and DII emails whilst away from an office is invaluable”.

Free wi-fi drives customer service innovation for Barclays Bank As demand soars for public access to the internet over smartphones and tablets, in-branch wi-fi is right up there on banking customers’ wish lists. Knowing this, Barclays moved to steal a march on its rivals by quickly responding to that demand. Jamie Pooley, assistant manager at the Barclays Piccadilly branch says: “The other day a couple in the queue needed to urgently pay a house deposit but didn’t have some essential details with them. Using BarclaysFreeWifi, I was able to help them logon and retrieve the codes they needed, then arrange the funds transfer, all on the iPad. The woman, who was not a Barclays customer, was so impressed that she opened an account on the spot so she’d be able to use our Homeowner app in future”.

New internet-enabled network creates chemistry for growth at RhodiaWith flexible working high on the agenda, BT MobileXpress offers connectivity to the Rhodia corporate network for people in the field, irrespective of their location. Fernando Birman, Information Systems Director, Rhodia Brazil says: “Remote access enabled the business to continue to work effectively even in the face of the avian flu pandemic and transport disruptions across Europe, as well as adverse weather conditions during the North American winter”.

What next? Your chance to shine

Try one of our introductory offers to help you get your people and processes performing anywhere. Experience the art of connecting with BT.

• MobileXpress Cloud Secure with IP Connect To get the best results, you need a great network to stay with you, wherever you are, so that you get a consistently high standard of service. Our new solution, MobileXpress Cloud Secure, connects your people to the corporate network securely, and delivers the benefits of mobile working with minimal capital outlay and a flexible pricing model. We’ll also give you 25% off your wireless access minutes while you’re out and about via 6.5 million global hotspots.

• BT WLAN with discounted Mobile Device Management The benefits of wireless connectivity are many and when you buy our WLAN solution, you can stretch these benefits to cover any number of devices. Make the most of the Bring Your Own Device (BYOD) strategy within your organisation with a 25% discount on Mobile Device Management.

• Mobile Device Management for MobileXpress Access customers When you’re out and about, MobileXpress gives you access to 6.5 million global hotspots. When you’re faced with a whole host of different devices, each with their own quirks, you need to make sure that they all receive the service they need. Thanks to free Mobile Device Management for new, unlimited MobileXpress Access customers, your people can use whatever devices they choose to access their network, but you can keep data protected and manage applications.

• Mobile Application Management Your people want the flexibility and freedom of using any device, whilst making sure their applications and information are secure. Trial Mobile Application Management for 30 days free of charge and give them this freedom; allowing them access to all the apps they need.

A vision for change. Tools for the job. Expertise to help you make it real. Together we can creatively use technology, so you can deliver stunning business outcomes. That’s the art of performing anywhere. That’s the art of connecting.

Sources

1. CA Technologies. (2013). TechInsights Report: Enterprise Mobility - It's All About the Apps. Available: http://www.ca.com/gb/~/media/Files/whitepapers/techinsights-report-enterprise-mobility-its-all-about-the-apps.pdf. Last accessed 15 April 2014.

2. ADP. (2013). The Workforce View in 2013. Available: http://www.adp-es.co.uk/adp-news/latest-press-releases/the-workforce-view-in-2013. Last accessed 15 April 2014.

3. Mobile Helix. (2013). CIO Research Shows that 86 Percent of Businesses Are Failing to See the Strategic Value of Mobility. Available: http://www.mobilehelix.com/wp-content/uploads/downloads/2013/12/PR_MobileHelixCIOResearchProject2.pdf. Last accessed 15 April 2014.

4. BT group, The Inside Out Opportunity, Barclays PLC, 23 September 2013.

5. Webalo. (2013). Webalo Survey Confirms “Mobile Revolution” as Companies Struggle with Security, Implementation Concerns. Available: https://www.webalo.com/news-mobile-revolution.php. Last accessed 15th April 2014.

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