presentation - activating students online july 2015
TRANSCRIPT
ACTIVATIN
G STUDEN
TS O
NLINE
WHAT WE C
AN NIC
K OFF
DIG
ITAL C
AMPAIGNER
S
WE ARESuki Ferguson
Communications manager
Aisling WoottenHead of Engagement and Communications
TODAY WE’LL CHAT ABOUT• Orgs that nail online campaigning
• 5 ways to copy their tactics
• 5 ways to apply them in an SU context
• The briefest possible round-up
• Your thoughts!
WHAT DO WE WANT?Engagement!
WHEN DO WE WANT IT?Not all the time!
WWBFD?
‘BuzzFeed measures whether editors should throw more
social media resources behind the story to help promote it
or just let it die with something it calls social lift.
This is subtly different from how many clicks it receives.
Social lift helps determine whether a story is merely
popular with BuzzFeed’s core audience or if it is bringing in
new readers.’ – Wired.
WHO USES SOCIAL LIFT FOR SOCIAL GOOD?
THIS LOT USE IT TOO
HOW STUDENT UNIONS FIT IN
o ‘Clicktivism’ suits student participation
o BUT most campaigns have a national or international focus
o Student Unions can provide tailored local campaigns
o And make students the centrepiece of them
TACTIC
AL TOOLK
IT
5 WAYS TO
GIV
E DIG
ITAL C
AMPAIGNS SOCIA
L LIFT
1. GATHER SOCIAL PROOFShow that others are responding to your call to action, whatever it is
SOCIAL PROOF OPTIONS
o Qualitative survey responses >
quotes
o Photos or videos of students/sabbs
o Retweets and shares
o Cold, hard numbers > infographics
Student mileage will vary for each method. For example…
Created using Arts student feedback
Campaign testimony quotes made
into shareable Facebook images
were a hit with LSE students…
…but presenting Teaching Awards feedback this way at SUARTS was a major Facebook
fail.
(seriously, this got zero love. Zero?!)
Yet an unusually high
number of Arts
students responded
to this, a survey call
to action with a pic of
sabbs out
campaigning
2. MAKE IT URGENT
LSESU: FIX INTERNATIONAL STUDENT FEES EMAIL
4. PROVIDE RAPID FEEDBACK
LSESU: FIX INTERNATIONAL FEES CAMPAIGN SOCIAL MEDIA POST
5. LEAVE CAMPAIGNS OPEN-ENDED
o ‘The fight continues’
o Campaign goal: fix international student fees
o Comms goal: keep students onside, even when things
get tough
o It’s never over!
+ EXTRA STUFF TO TRYThese campaign tactics can work with communally entertaining projects
o LSESU’s ‘where should we put the campus penguin?’ survey got 500 responses
Set aside budget to promote wins on Facebook
Students want to hear good news as well as the calls to action
IMPLE
MENTIN
G CHANGE
5 TIPS FO
R MAKIN
G IT W
ORK IN YOUR SU
1. FIND AN ALLY
• Research relevant wins & tactics
• Pitch to the relevant sabb(s)
• Make the case for unpopular aspects (surveys, Facebook ads)
• Give your ally the gift of…
SOCIAL LIFT
o Plan campaigns into emails for each term
o Develop an arc: launch, 1st call to action, 2nd call to action, celebration/pep/talk,
final push, wrap-up
o Use sabb’s words in blogs & emails if possible
2. MAKE A LONG-TERM PLAN
Add a big button Or repeat calls to action
3. TWEAK YOUR EMAIL DESIGN
4. START THE VIRTUOUS CYCLE
1. Launch via newsletter then follow up on Facebook et al
2. Your 1st good piece of feedback = social proof
3. Retain email addresses, create a high-engager list specific
to that campaign, + use it
4. Use numbers as news – set targets, celebrate new sign-
ups
5. MANAGE EXPECTATIONS
o Projects that students
just don’t care about
o Inconsistent messages
on different channels
o Letting stuff drop
o Over-asking
Here’s some stuff we got wrong
TO SUM U
P…
ONLINE CAMPAIGNS: PROS AND CONS
PROS
1. It’s inclusive2. It’s cheap3. It empowers ordinary
students
CONS
1. It’s issue dependent2. It requires buy-in3. Demands must be at
least a bit winnable
o Sabb campaigns get seen
o Students get heard
o …and we get engagement!
When it goes well…
SHARE YOUR IN
SIGHTS
+ASK U
S QUES
TIONS!
Thank you for listening!