prod presentation0900aecd8047bab5
TRANSCRIPT
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1 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs,Overview, 4/06
CISCO IOS IP SERVICE LEVELAGREEMENTS (IP SLAs) OVERVIEW
ERNEST MIKULIC
NETWORK MANAGEMENT TECHNOLOGY GROUP
April 2006
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2 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco IOS IP Service Level Agreements
Presentation Agenda
Overview
Business Drivers
Benefits
Cisco IOS IP SLAs for VoIP
Cisco IOS IP SLAs for MPLS
Cisco IOS IP SLAs Roadmap
Partners
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3 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Service Level Agreements (SLA)
and Service Delivery
Businesses are relying onthem for mission criticalapplications (voice, video,SAP)
SLA is the cornerstone ofcarriers differentiatedservice offerings
Service ProviderNetwork
EnterpriseNetwork
SLAs Are Becoming an Integral Part of Service Delivery
EnterpriseNetwork
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4 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Leverage Cisco IOS Software for SLAs
Cisco solution that assures IP service levels, proactively verifiesnetwork operation, and accurately measures network performance
Comprehensive hardware support
Committed Cisco partner supportCisco IOS Software, the worlds leading network infrastructure software
Access Enterprise Backbone EnterprisePremise Edge
Service ProviderAggregation Edge
Service Provider Core
Enterprise and Small/Medium Business Service Providers
Cisco IOS Software
Understand NetworkUnderstand NetworkPerformance andPerformance andEase DeploymentEase Deployment
Verify Service LevelsVerify Service LevelsVerify Outsourced SLAsVerify Outsourced SLAs
Measure andMeasure andProvide SLAsProvide SLAs
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5 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco IOS IP SLA Uses and Metrics
Jitter
Packet loss
Latency
Connectivitytests to IPdevices
Jitter
Packet loss
Latency
One-way
Enhancedaccuracy
NTP
Jitter
Packet loss
Latency
MOS Voice
QualityScore
Jitter
Packet loss
Latency
per QoS
IPS
LA
MEASURMENT
Minimizedelay, packetloss, jitter
*VoIP
Minimizedelay, packetloss
Verify Qualityof Service(QoS)
*DATATRAFFIC
RTP*AVAILABILITY*SERVICE LEVEL
AGREEMENT
Minimizedelay, packetloss
Connectivitytesting
Measure delay,packet loss,jitter
One-way
REQUIREME
NT
* Currently Available
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6 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
The Need for IP-Based Service Levels
1 2003 Infonetics Research Study Cost of Enterprise Downtimewww.infonetics.com/services/green.shtml?2004/service.provider.and.user.plans.shtml2 2003 Network World Application Performance Market Studywww.nwfusion.com3
Forrester Researchwww.forrester.com
Lowered network
performance can be costly
Reduced understanding ofnetwork behavior
Increased network costs
Reduced businessproductivity
RESULT
59% of companies simply add bandwidth to ensureapplication efficiency2
55% of companies only identify some of theirnetwork traffic2
Cost of application downtime and degradation is
$13,000 per minute for an ERP application3
40% of companies delay launching newapplications due to network performanceconcerns2
PROBLEM
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7 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco IOS IP SLAs Benefits
Measurements and Metrics
Proactive
Automated Intelligence
ContinuousPredictable Reliable
Reduce deployment time
Lower mean time to restore anddowntime
Proactive identification of issuesenforces higher reliability
REDUCED TOTAL COST OFOWNERSHIP AND OpEx
Performance visibility
Prove service levels
Enhance Customer satisfaction
Enhance acceptance of business-
critical services
OPTIMIZED APPLICATIONS& SERVICES
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8 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
IOS IP SLAs Operational Benefits
Already available in IOS today
Dedicated costly network probes not required
Per-use licenses not required
IP SLA Responder (only) included as part of IOS IPBase Feature Set
IP SLA Sender and Responder included as part ofall IOS Feature Sets above IP Base
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9 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
QUANTIFY RESULTS
Reduceddeployment time
Prove serviceand applicationdifferentiation
Verify SLA
Reduced network downtime
Manage demand for the network
Adjust Network to getConfidence to DeployNew Services andApplications
UNDERSTAND AND APPLYNETWORK PERFORMANCEBASELINE
BASELINE NETWORKPERFORMANCE
Verify Network Readinessfor (New) Voice, Video, orData Services, and QoSwith Cisco IOS IP SLAsCapabilities
The SLA Lifecycle
3
4
2
1ASSUREAPPLICATION
AND SERVICEDEPLOYMENT
ASSUREAPPLICATIONAND SERVICEDEPLOYMENT FINE-TUNE
AND OPTIMIZE
ContinuousMeasurementscapture trend andbaseline movements.Threshold Notifications
FINE-TUNEAND OPTIMIZE
ContinuousMeasurementscapture trend andbaseline movements.Threshold Notifications
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10 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco IOS IP SLAs Advantages
I II III
Key Services Benefit from Cisco IOS IP SLAs
SLAs areessential to VPNservices
Quality ofService (QoS)-
basedmeasurements
Revenue fordifferentiatedservices
Brings IP service
customerconfidence
VPNVPN
Demonstratehow VoIP isworking
Deploy withconfidence
Enhancedcustomersatisfaction
Metrics useful fortrouble shooting
and reducingdown time
Assure deliverywith networkperformance
Meet businessobjectives with
guaranteedservice levels
Assure networkQuality ofService
Reducedowntime
VoIPVoIPBusiness
ApplicationsBusiness
Applications
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11 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco 800Series
Cisco 1700/1800 Series
Cisco 3700Series
Cisco 2600/2800 Series
Cisco 7300Series
Cisco Catalyst6500; Cisco
7600 Series
Cisco 10000
Series
Cisco 12000Series
Cisco 7200Series
ENTERPRISE AND AGGREGATION/EDGE
Cisco IOS Software Release 12.2S
Cisco 2900,3550, and
3750 Series
Cisco 7200and
7300 Series
ACCESS
CORE
Cisco IOS Software Releases 12.3T and 12.4
Cisco CRS-1
Comprehensive Hardware Support
Cisco 3800Series
(Responder Only)
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12 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco Device Details
Cisco IOSRouters: Available on all platforms from
the small 800 up to the 12000 Cisco IOS-XRRouters: Available on CRS-1 as part
of MPLS OAM.
Catalyst
Switches: 2900, 3500, 3700, 6000 (MSFCor MWAM)
Included in IP feature set since 11.3 and up to 12.2,and 12.3M (included)
Starting release 12.3T and all 12.4, the IP voice orupper feature set will be required*
*The responder still remains in IP base
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13 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
IP SLA History
Used to be called RTR, renamed SAA in 12.0(5)T; we call itEngine 1.
New Engine 2 is a major code rewrite introduced initially in12.2(11)T, and now present in all 12.3 and later trains. Engine 2is faster and consumes less memory.
New CLI (Phase I) and enhanced trend accuracy for 12.3(14)T
release: IP SLA, but using Engine 2+.
Engine 1 Engine 2
RTR SAA IPSLA
Engine:
Feature Name:
CLI: rtr ip sla mon
time
Engine 2+
ip sla
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14 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco IP SLAs Provider: What Equant Says
Cisco IOS IP SLAs is an efficient way for Equant toprovide end-to-end reporting for each class ofservice. Not only does it enable round-trip delaymeasurement, but it also measures packet loss rate
and jitter. For us, the fact that Cisco IOS IP SLAs isembedded in Cisco IOS Software and does notrequire any additional hardware to be deployed to
support such features was a critical benefit.
Christophe Masiero | Head of VPN Services Product Management | Equant
Cisco IOS IP SLAs is an efficient way for Equant toprovide end-to-end reporting for each class ofservice. Not only does it enable round-trip delaymeasurement, but it also measures packet loss rate
and jitter. For us, the fact that Cisco IOS IP SLAs isembedded in Cisco IOS Software and does notrequire any additional hardware to be deployed to
support such features was a critical benefit.
Christophe Masiero | Head of VPN Services Product Management | Equant
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15 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Without a measurement tool like Cisco IP SLAs,what do you base your networks measurementson? One big advantage is that IP SLAs is down atthe hardware and Cisco IOS Software levels,measuring things. You dont have to put in other
separate devices to measure the service quality.
Mike Dowler | Global Services Integration Manager | DuPont Telecommunications
Without a measurement tool like Cisco IP SLAs,what do you base your networks measurementson? One big advantage is that IP SLAs is down atthe hardware and Cisco IOS Software levels,measuring things. You dont have to put in other
separate devices to measure the service quality.
Mike Dowler | Global Services Integration Manager | DuPont Telecommunications
Cisco IP SLAs Subscriber:
What Dupont Says
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CISCO IOS IP SLAs FOR VoIP
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17 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Call setupmeasurements
Standard jitter,Packet loss,
latencymeasurements
Voice qualityscore
measurements
IP SLAs for Voice over IP
VoIP may be difficult to deploy when the network
behavior is not well understoodCisco IOS IP SLAs will verify network readiness and QoS
Measure critical performance for VoIP deployment
Real time warning of network performance degradationIP SLAs is universally available across Cisco IOS Software
Hardware-basedVoIP
measurements
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18 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Measurements between any two network points on any path
Continuous, reliable, predictable performance monitoring
Cisco IOS IP SLAs thresholds and hop-by-hop details isolateproblems
Cisco IP SLAs for VoIP
A
PSTN
IPWAN
Headquarters
A
Branch
IP SLAs End to End Measurements
IP SLAs WAN Measurements
IP SLAs Network to Server Measurements
Cisco Internal Use Only 18 2004 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLA, Overview,9/04
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19 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Customer Deployment Example
Wachovia Corporation
GoalSupport convergence of data, voice and video
Improve reliability of automated teller machine(ATM) network
Retire aging protocols to reduce network deploymentand management costs
Solution
Cisco 7206 VXR routers and Cisco 12000Series routers
Cisco Catalyst6509 switches
A mix of Cisco 1700, 2600, 2800, 3600, and3700 series routers
ResultsTransitioned from Systems Network Architecture (SNA),data link switching (DLS), and other protocols to IP
Reduced ATM network-related outages by 50 percent
Built architecture for successful convergence of data,voice, and video
The Cisco 7206 VXR
routers fulfilled theirinitial purpose and haveallowed us to now usethem to take on newtasks. We left themright where they were
connected, addednew features, andimplemented the IP SLAcapability and VoIPgatekeeper features inCisco IOSSoftware.
It saved us millionsof dollars in newdeployments.
John BurnsVice President of NetworkServices, Wachovia
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20 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco IOS IP SLAs for VoIP Features
Release 12.3(4)T
VoIP Codec SimulationsMean Opinion Score (MOS) Voice Quality Scoring
Release 12.3(7)T
New threshold traps, one-way packet loss, jitter, latency, and MOS
Release 12.3(12)T
H323 and SIP Post Dial Delay, Gatekeeper delay
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21 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
CISCO IOS IP SLAs for MPLS
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22 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
IP SLAs -- MPLS Health Monitor
Automatically create and delete IP SLAs LSP ping
or LSP traceroute operations based on networktopology
Works on the MPLS L3 layer, under the IP layer.Discovers MPLS issues even when IP routing is
working ok.
Dramatically reduces troubleshooting time, andcost associated to maintenance of MPLS networks.
Other PEs are discovered using BGP next-hop, andoperations configured accordingly.
Requires 12.2(27)SBC and later.
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23 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
No target
< 35 ms
JITTER
10%No targetNo targetBest Effort
Traffic
30%Packet loss
< 2%< 100 ms
Priority DataTraffic
60%Packet loss
< 3%
< 80 msReal-Time Traffic
Video
Max 75%Packet loss< 5% less
< 80 msPriority Voice
Traffic
QoS
BANDWIDTHPER AAPP
THROUGHPUTONE-WAY
DELAYIP CLASS OF
SERVICE
Jitter: telephony and multi-media conferencing Packet Loss: telephony, multi-media conferencing, streaming media,
low latency data Delay: telephony, multi-media conferencing, streaming media
Cisco IOS IP SLA Example
United States, Service Provider
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24 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
VPN SLAs and Performance Measurement
10.10.10.1
10.11.10.1
10.12.10.1
(PE)
CEs with
VRFs Red,
Blue and
Yellow.
Cisco IOS a leader in MPLS
How to measure an SLAwithin a specific VPN?
Cisco IOS IP SLAsoperations are vrf-aware andmeasure an SLA per VPN
Allows measurements froma PE or multi-vrf CE router
Releases 12.2(2)T, 12.2(20)S,and 12.0(26)S
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CISCO IOS IP SLAs Roadmap
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26 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
Cisco IOS IP SLAs Roadmap Update
Q1CY0712.2(1st)SRBIP SLAs: Ethernet OAM SLA Monitoring
12.2(2nd)SRBIPv6 IP SLAs Phase 1
Q4CY07TBDIP SLAs for Multicast
Complete12.4(6)TIP SLAs: LSP Health Monitor
Radar12.5(2nd)TIPv6 IP SLAs Phase 1
Q4CY0712.6(1st)TAuto IP SLAs with end point auto-registration
RadarTBDIP SLAs for Multicast
Radar12.0(33)S, 12.2SBIP SLAs: Auto MPLS Monitoring with BFD/VCCV
RadarRadarVideo Operation
Complete12.4(2)TEase of use CLI Phase 2
Complete12.4(6)TICMP Jitter
IP SLAs: LSP Health Monitor with Path Discovery
IP SLAs: LSP Health Monitor
Release 12.2S Features
Voice gateway integration VoIP with DSPEase of use CLI Phase 3
Random scheduler for operations
Release 12.4T Features
Feature
12.2SB(REL4), 12.0(33)S,12.2(1st)SRB
12.2(28)SBD, 12.2(30)SRA,12.0(32)SY
12.4(4)T12.4(4)T
12.4(2)T
Release
Based on release.
Based on Release
CompleteComplete
Complete
Target Date
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CISCO IOS IP SLAs PARTNERS
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28 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
THIRD PARTY PRODUCTS
Telephony MonitoringIP Communications Service Monitor
Enterprise performance measurementsInternetworking Performance Monitor
Cisco Network Management Solution
Cisco IOS IP SLA Partners
New Partners2006
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29 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs
References
Cisco.com IOS IP SLAs Home
http://www.cisco.com/go/ipsla
Cisco IOS IP SLAs IP Application Services
http://www.cisco.com/en/US/tech/tk920/tsd_technology_support_sub-protocol_home.html
Cisco IOS IP SLAs External Self-Help User Community*
Cisco IOS IP SLAs External Announcements*
Cisco Internal Employee Only Support Aliases
[email protected], [email protected]*please contact your local sales team and request to be added to the alias
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30 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs 30 2006 Cisco Systems, Inc. All rights reserved.Cisco IOS IP SLAs